Reconstruction Project Manager
ServPro, a national leader in the Restoration Industry, is hiring a Reconstruction Project Manager. We are currently searching for a highly engaged, experienced, and driven individual to manage the daily progress of specific construction projects from start to finish ensuring the highest degree of productivity and customer satisfaction. We are looking to rapidly expand our Reconstruction Division, which will lead to opportunities for personal and professional growth.
Summary
The Reconstruction Project Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in reconstruction services.
Primary Roles and Responsibilities
1. Project Initiation
a. Evaluate and sell projects.
b. Educate customers on reconstruction processes.
2. Project Planning
a. Identify and document project scope of work.
b. Write and Review estimates.
c. Obtain customer and client agreement on scope and estimate.
d. Review budgets.
e. Establish payment terms.
3. Project Execution
a. Create project schedule and timeline.
b. Identify and qualify subcontractors and resource providers.
c. Negotiate terms and set expectations.
d. Plan, organize, and manage crews and subcontractors.
e. Schedule all subcontractors and material suppliers.
f. Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
g. Track and analyze job cost.
4. Customer Satisfaction
a. Be responsible for customer service and management of customer experience.
b. Compile and resolve punch list items.
c. Perform final walk-through with customer.
d. Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.
e. Manage all warranty activities.
f. Assist with Account Receivables.
Necessary Experience and Skill Set
· Superb customer service track record.
· 5+ years of experience in the construction field.
· Effective written and oral communication.
· Intermediate math skills.
· Excellent interpersonal communication, organization, and problem-solving skills.
· Demonstrate time management and organizational skills.
· Experience in restoration and/or construction preferred.
· Proficient with writing Xactimate estimates
Formal Education/Training
· High school diploma/GED
· Project Management Professional (PMP) certification preferred
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday. In addition, this position frequently requires long hours, working on-call and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.
Compensation and Benefits:
- Competitive base salary + commissions based on experience.
- $500 sign-on bonus after 90-days of employment.
- Company vehicle and gas card.
- Health Insurance.
- Dental Insurance.
- 401K Plan.
- Paid Time Off.
Company DescriptionIn 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.Job Summary
The Business Development Representative promotes and sells Franchise services in assigned territories and/or verticals. They grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers and clients with a minimum expectation of 10 in-person contacts daily. This position will use marketing materials like SERVPRO® Key Differentiators and tools such as Emergency Ready Plan, DASH, Work Center, and Restoration CRM (formerly known as LUXOR) to market SERVPRO® services and to sell the benefits. The Business Development Rep is expected to provide and communicate clear and accurate pretesting, scoping of services, and job estimates, as well as monitor and follow up on all assigned jobs, ensuring customer needs are met.
Responsibilities
1. Daily Route Preparation
· Regular meeting attendance, both in-person and virtual meetings will be expected based on location requirements (i.e. Daily WIP meetings, weekly Deep-dive/invoicing meetings, etc.)
· Daily contact preparations and job referral activity.
· Daily priorities planning for 10 in-person contact
2. Prioritize Route Contacts Business Development
· Executes Contact Business Development Cycle
· Documents progress while producing a minimum of 10X’s salary annually.
· Develop sales objectives.
· Debriefs activity report with Manager.
· Execute referral and client appreciation activities
3. Commercial Business Development
· Develops and presents ERP (Emergency Readiness Program) presentations.
· Collect ERP data.
· Regular client visits and follow-up to ensure priority readiness.
4. Entertainment & Events
· Coordinates continuing education events for clients.
· Coordinates marketing & entertainment events.
· Participate in professional associations.
· Participate in professional networking events during regular business hours and after hours as needed.
5. Safety
· Recognize and communicate safety hazards.
· Displays understanding of PPE and utilizes required items when necessary and/or as directed.
· Adheres to and oversees work site safety protocols, risk management, and franchise safety guidelines at all times.
· Attends and engages in team safety meetings.
6. Perform other duties as assigned and assist other departments as needed.
Knowledge, Skills and Abilities
· Bachelor’s degree in marketing or business or equivalent experience.
· Minimum two years of business-to-business sales experience.
· Experience with sales and marketing within the service sector.
· Effective written and oral communication skills.
· Superb sales, customer service, and administrative skills
· Experience in the restoration industry or insurance preferred.
· Software and technology proficiency.
· Strong work ethic
Physical and Work Environment Requirements
This position is primarily traveling sales routes and/or working in an office environment; however, occasional lifting of materials or resources up to 25 pounds independently, and occasionally lifting to 50 pounds with assistance, walking, standing, and sitting for long periods of time, climbing step stools or ladders, repetitive writing / typing (data entry), and extended computer screen time may be required.
While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and job sites may be loud. The employee will be required to occasionally wear a respirator for their safety.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local, however, some out-of-area and overnight travel may be expected.
Company DescriptionIn 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.Job Summary
The Business Development Representative promotes and sells Franchise services in assigned territories and/or verticals. They grow and develop a customer base by utilizing a systematic process (Route Selling) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers and clients with a minimum expectation of 10 in-person contacts daily. This position will use marketing materials like SERVPRO® Key Differentiators and tools such as Emergency Ready Plan, DASH, Work Center, and Restoration CRM (formerly known as LUXOR) to market SERVPRO® services and to sell the benefits. The Business Development Rep is expected to provide and communicate clear and accurate pretesting, scoping of services, and job estimates, as well as monitor and follow up on all assigned jobs, ensuring customer needs are met.
Responsibilities
1. Daily Route Preparation
· Regular meeting attendance, both in-person and virtual meetings will be expected based on location requirements (i.e. Daily WIP meetings, weekly Deep-dive/invoicing meetings, etc.)
· Daily contact preparations and job referral activity.
· Daily priorities planning for 10 in-person contact
2. Prioritize Route Contacts Business Development
· Executes Contact Business Development Cycle
· Documents progress while producing a minimum of 10X’s salary annually.
· Develop sales objectives.
· Debriefs activity report with Manager.
· Execute referral and client appreciation activities
3. Commercial Business Development
· Develops and presents ERP (Emergency Readiness Program) presentations.
· Collect ERP data.
· Regular client visits and follow-up to ensure priority readiness.
4. Entertainment & Events
· Coordinates continuing education events for clients.
· Coordinates marketing & entertainment events.
· Participate in professional associations.
· Participate in professional networking events during regular business hours and after hours as needed.
5. Safety
· Recognize and communicate safety hazards.
· Displays understanding of PPE and utilizes required items when necessary and/or as directed.
· Adheres to and oversees work site safety protocols, risk management, and franchise safety guidelines at all times.
· Attends and engages in team safety meetings.
6. Perform other duties as assigned and assist other departments as needed.
Knowledge, Skills and Abilities
· Bachelor’s degree in marketing or business or equivalent experience.
· Minimum two years of business-to-business sales experience.
· Experience with sales and marketing within the service sector.
· Effective written and oral communication skills.
· Superb sales, customer service, and administrative skills
· Experience in the restoration industry or insurance preferred.
· Software and technology proficiency.
· Strong work ethic
Physical and Work Environment Requirements
This position is primarily traveling sales routes and/or working in an office environment; however, occasional lifting of materials or resources up to 25 pounds independently, and occasionally lifting to 50 pounds with assistance, walking, standing, and sitting for long periods of time, climbing step stools or ladders, repetitive writing / typing (data entry), and extended computer screen time may be required.
While performing the duties of this job, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and job sites may be loud. The employee will be required to occasionally wear a respirator for their safety.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local, however, some out-of-area and overnight travel may be expected.
Company DescriptionIn 1977, Barry and Beth Bowen decided to merge their passion of service to others with their careers and set out on a mission to build a reputable and respected property damage restoration company in the Montgomery area. Having grown up entrenched in the family business, it was no surprise when the current owners, Bruce and Brian Bowen, took over in 2004. Today, due to their continued dedication and hard work, we are a leader and trusted name in restoration, remediation, reconstruction, mitigation, and premier cleaning throughout the communities that we serve.