Description:
Position Overview
Supervises all functions of service department personnel and activities. Responsible for delivering prompt,
courteous and professional service to customers.
Essential Job Functions (include the following. Other duties may be assigned.)
Supervise service personnel, promote teamwork and manage an efficient workplace.
Conduct weekly meetings with service personnel.
Quote product and service prices to customers as needed.
Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner.
Maintain a daily log of all call activity. Save daily log for 6 months. Call customers back upon completion of road call. Obtain PO’s.
Generate computer work orders. Review service work orders for complete information such as required customer information, repairs, mounts, new tires, valves, tolls and hours of service before giving to office. Work orders must be ready for billing within 24 hours of the service. Compare the prior night’s work order(s) to the answering service log. Ensure that all work orders are accounted for.
Ensure that all products leave with proper paperwork. Communicate and record any attempts by an employee who violates company policy/procedures.
With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus the night time duty roster.
Ensure that requested mounts, flats and balances are done in time for delivery.
Ensure that new hires are not exposed to any potential danger without having had the proper training.
Inspect and maintain cleanliness and organization of service department, service vehicles and equipment. Ensure that VMR’s are complete and turned in to office once a week.
Ensure that service personnel are in company approved attire.
Ensure that ALL air gauges are checked weekly.
Maintain minimum levels of service supplies.
Meet with Department/Branch Managers to ensure coordination of service activities with activities of other departments such as production, sales, warehouse and office.
Responsible for scheduling maintenance and repair of service vehicles and equipment.
Participate in planning personnel safety and plant protection activities. Enforce use of safety equipment. You are responsible for the safety of the personnel at your location.
Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Branch Manager.
Use computer to check inventory, generate service work orders and to check retread status.
Ensure that Outside Service calls are completed within 2 hours of customer contact.
As needed, perform any service personnel’s job duties to ensure prompt services to our customers.
Daily work hours may be extended based on business needs, which could include weekends.
Supervisory responsibilities: Directly supervise 2-15 employees. Carries out supervisory responsibilities in accordance with STTC’s policies and applicable laws. Responsibilities include interviewing and training employees; scheduling, performing and directing service work; addressing complaints and resolving problems; appraising performance; rewarding and disciplining employees. Reporting vacation days, PTO days and excessive absenteeism and tardiness to Branch Manager.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements:
Requirements:
Education and/or experience: 1 year or more related work experience and/or training.Language skills: Ability to read and interpret documents such as safety rules, invoices, packing lists, bills of lading, tire tags, computer work orders, operating and maintenance instructions, and procedure manuals. Ability to write legibly and to speak effectively before customers and employees of STTC.Good interpersonal skills.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines, computer and office equipment.Dress code: Pants and shirts are provided by Service Tire Truck Centers at a reasonable cost per company policy.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceInterpersonal SkillsOral CommunicationWritten CommunicationTeamworkManaging PeopleOrganizational SupportQualityQuantitySafety and SecurityAttendance / PunctualityInitiative#ZR
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as
negotiated to meet the ongoing needs of the organization.
Read LessDescription:
Summary: In this outside sales position, CSC’s are responsible for increasing STTC revenue through existing account growth and new account acquisition while maintaining our company gross profit goals. Modeling the highest level of integrity is at the core of this position.
Essential Duties and Responsibilities:
Serve our customers at the highest level and always sell them what is best for them.Increase company revenue through new account acquisition.Manage the existing assigned accounts and identify opportunity for sales growth within.Memorize and perpetually utilize STTC sales process.Understand and utilize our sustainable offerings as a customer solution and source of STTC growth.Pick up and deliver tires as needed.Enter tire information into Bib Tread Next System.Coordinate the delivery of customer product and required service needs with your STTC team members.Maintain adherence to daily sales metric activities.Schedule customer visits and adhere to an effective route planner.Enter all customer interactions into the Adam Reach CRM.Conduct fleet tire inspections, tire performance tracking, retread shop tours, and scrap tire reviews as needed.Develop effective sales presentations, proposals, and sales quotes.Develop an annual sales plan that includes a viable growth strategy and fits within branch capabilities.Collect customer receivables as needed.Attend STTC sales meetings and other business-related events.Conformance to STTC company policies and sales procedures.Qualifications:
Integrity and honesty.2 or more years of outside sales experience in the commercial tire industry or related.Personable with high level communication skills.Proficient in basic arithmetic.Proficient in basic computer use.Demonstrates a positive attitude regardless of adverse situations.Completes assignments and required work.Demonstrates a high level of customer satisfaction.#ZR
Requirements:
Requirements:
Travel- overnight for STTC bi-annual sales meetings.Ability to perform physical job duties. Lifting up to 75lbs.Capable of performing fleet tire inspections and stepping up and down from bed of pickup truck.Conforms to the STTC attendance policies. Read LessDescription:
Position Overview
Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.
Essential Job Functions (include the following. Other duties may be assigned.)
Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive to complete all road calls within 2 hours.Be proficient in duties of Inside Service Personnel (see that job description).Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.Removing or replacing mounted tire assembly from vehicles.Ability to recognize repairable tires and properly perform repair.Keep service department clean and organized.Communicate all work performed via legible writing on tags, work orders and/or invoices.Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.Quote product and service prices to customer as needed.For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.Ensure that VMR is complete and turned in to office once a week.Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.Ensure customer’s safety by keeping them away from servicing area.As needed, perform miscellaneous job duties to ensure prompt services to our customers.#ZR
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements:
Requirements
Education and/or experience: 1 year or more related work experience helpful. STTC will train.Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of STTC.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines in the service shop or from a service truck; and computer and office equipment.Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceOral CommunicationWritten CommunicationTeamworkOrganizational SupportPlanning / OrganizingSafety and SecurityQualityAdaptabilityAttendance / PunctualityDependabilityInitiativeNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Read LessDescription:
Position Overview
Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.
Essential Job Functions (include the following. Other duties may be assigned.)
Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive to complete all road calls within 2 hours.Be proficient in duties of Inside Service Personnel (see that job description).Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.Removing or replacing mounted tire assembly from vehicles.Ability to recognize repairable tires and properly perform repair.Keep service department clean and organized.Communicate all work performed via legible writing on tags, work orders and/or invoices.Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.Quote product and service prices to customer as needed.For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.Ensure that VMR is complete and turned in to office once a week.Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.Ensure customer’s safety by keeping them away from servicing area.As needed, perform miscellaneous job duties to ensure prompt services to our customers.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements:
Requirements
Education and/or experience: 1 year or more related work experience helpful. STTC will train.Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of STTC.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines in the service shop or from a service truck; and computer and office equipment.Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceOral CommunicationWritten CommunicationTeamworkOrganizational SupportPlanning / OrganizingSafety and SecurityQualityAdaptabilityAttendance / PunctualityDependabilityInitiativeBenefits Include
Health Insurance, Medical, Dental and Vision, FSAPTOHoliday Pay#ZR
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Read LessDescription:
Position Overview
Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.
Essential Job Functions (include the following. Other duties may be assigned.)
Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive to complete all road calls within 2 hours.Be proficient in duties of Inside Service Personnel (see that job description).Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.Removing or replacing mounted tire assembly from vehicles.Ability to recognize repairable tires and properly perform repair.Keep service department clean and organized.Communicate all work performed via legible writing on tags, work orders and/or invoices.Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.Quote product and service prices to customer as needed.For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.Ensure that VMR is complete and turned in to office once a week.Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.Ensure customer’s safety by keeping them away from servicing area.As needed, perform miscellaneous job duties to ensure prompt services to our customers.#ZR
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements:
Requirements
Education and/or experience: 1 year or more related work experience helpful. STTC will train.Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of STTC.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines in the service shop or from a service truck; and computer and office equipment.Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceOral CommunicationWritten CommunicationTeamworkOrganizational SupportPlanning / OrganizingSafety and SecurityQualityAdaptabilityAttendance / PunctualityDependabilityInitiative
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Read LessDescription:
Position Overview
Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.
Essential Job Functions (include the following. Other duties may be assigned.)
Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive to complete all road calls within 2 hours.Be proficient in duties of Inside Service Personnel (see that job description).Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.Removing or replacing mounted tire assembly from vehicles.Ability to recognize repairable tires and properly perform repair.Keep service department clean and organized.Communicate all work performed via legible writing on tags, work orders and/or invoices.Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.Quote product and service prices to customer as needed.For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.Ensure that VMR is complete and turned in to office once a week.Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.Ensure customer’s safety by keeping them away from servicing area.As needed, perform miscellaneous job duties to ensure prompt services to our customers.#ZR
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements:
Requirements
Education and/or experience: 1 year or more related work experience helpful. STTC will train.Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of STTC.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines in the service shop or from a service truck; and computer and office equipment.Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceOral CommunicationWritten CommunicationTeamworkOrganizational SupportPlanning / OrganizingSafety and SecurityQualityAdaptabilityAttendance / PunctualityDependabilityInitiative
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Read LessNOW HIRING – FULL-TIME BUILDING CLEANER
Position: Building Cleaner
Schedule: Full-Time, Flexible Hours
Location: Race Street, Allentown PA
Pay: $20/hour
We are looking for a reliable, hardworking, and detail-oriented Building Cleaner for our 80,000sf manufacturing facility to join our team. The ideal candidate will take pride in maintaining a clean, presentable and safe work environment.
Job Responsibilities
Sweep interior and exterior areas of the building Empty garbage cans and dispose of waste properly Organize and stack broken pallets in designated areas Wipe down surfaces, equipment, and work areas Sweep out trailers when they become empty Maintain cleanliness throughout the facility Follow all safety procedures and company policiesQualifications
Ability to work independently and stay on task Strong attention to detail Ability to perform physical work, including standing, walking, bending, and lifting Dependable attendance and punctuality Previous cleaning or janitorial experience is a plus, but not requiredBenefits
Full-time, steady employment with full benefits (health, 401K, PTO…)Supportive work environment Opportunities for growth and advancementApply Today!
If you are dependable, motivated, and take pride in keeping facilities clean and organized, we'd love to hear from you.
Position Overview
Supervises all functions of service department personnel and activities. Responsible for delivering prompt,
courteous and professional service to customers.
Essential Job Functions (include the following. Other duties may be assigned.)
Supervise service personnel, promote teamwork and manage an efficient workplace.
Conduct weekly meetings with service personnel.
Quote product and service prices to customers as needed.
Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner.
Maintain a daily log of all call activity. Save daily log for 6 months. Call customers back upon completion of road call. Obtain PO’s.
Generate computer work orders. Review service work orders for complete information such as required customer information, repairs, mounts, new tires, valves, tolls and hours of service before giving to office. Work orders must be ready for billing within 24 hours of the service. Compare the prior night’s work order(s) to the answering service log. Ensure that all work orders are accounted for.
Ensure that all products leave with proper paperwork. Communicate and record any attempts by an employee who violates company policy/procedures.
With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus the night time duty roster.
Ensure that requested mounts, flats and balances are done in time for delivery.
Ensure that new hires are not exposed to any potential danger without having had the proper training.
Inspect and maintain cleanliness and organization of service department, service vehicles and equipment. Ensure that VMR’s are complete and turned in to office once a week.
Ensure that service personnel are in company approved attire.
Ensure that ALL air gauges are checked weekly.
Maintain minimum levels of service supplies.
Meet with Department/Branch Managers to ensure coordination of service activities with activities of other departments such as production, sales, warehouse and office.
Responsible for scheduling maintenance and repair of service vehicles and equipment.
Participate in planning personnel safety and plant protection activities. Enforce use of safety equipment. You are responsible for the safety of the personnel at your location.
Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Branch Manager.
Use computer to check inventory, generate service work orders and to check retread status.
Ensure that Outside Service calls are completed within 2 hours of customer contact.
As needed, perform any service personnel’s job duties to ensure prompt services to our customers.
Daily work hours may be extended based on business needs, which could include weekends.
Supervisory responsibilities: Directly supervise 2-15 employees. Carries out supervisory responsibilities in accordance with STTC’s policies and applicable laws. Responsibilities include interviewing and training employees; scheduling, performing and directing service work; addressing complaints and resolving problems; appraising performance; rewarding and disciplining employees. Reporting vacation days, PTO days and excessive absenteeism and tardiness to Branch Manager.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements:Requirements:
Education and/or experience: 1 year or more related work experience and/or training.Language skills: Ability to read and interpret documents such as safety rules, invoices, packing lists, bills of lading, tire tags, computer work orders, operating and maintenance instructions, and procedure manuals. Ability to write legibly and to speak effectively before customers and employees of STTC.Good interpersonal skills.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines, computer and office equipment.Dress code: Pants and shirts are provided by Service Tire Truck Centers at a reasonable cost per company policy.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceInterpersonal SkillsOral CommunicationWritten CommunicationTeamworkManaging PeopleOrganizational SupportQualityQuantitySafety and SecurityAttendance / PunctualityInitiativeNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as
negotiated to meet the ongoing needs of the organization.
Read LessPosition Overview
Responds to emergency service calls, 24 hours/day, 7 days/week, to perform tire repairs, replacements, and general service to tires and wheels at customer’s location, on the road, or at STTC. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.
Essential Job Functions (include the following. Other duties may be assigned.)
Perform 24-hour Emergency Road Service. Be in rotation of on-call duty and/or back-up duty. Strive to complete all road calls within 2 hours.Be proficient in duties of Inside Service Personnel (see that job description).Mounting, dismounting, balancing, replacing, repairing of truck tires at STTC, customer’s location or on the road using a service vehicle or in-service shop.Raise vehicle with hydraulic jack, use air tools and heavy hand-held tools. Repair truck tires using inspection equipment, drills, and rollers.Removing or replacing mounted tire assembly from vehicles.Ability to recognize repairable tires and properly perform repair.Keep service department clean and organized.Communicate all work performed via legible writing on tags, work orders and/or invoices.Perform all tasks in a safe and efficient manner. Use all provided safety equipment including seat belts, gloves, jack stands, wheel chocks, safety glasses, and cages. Communicates equipment needs. Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.Perform daily maintenance to vehicle, tools and equipment. Clean and wash service vehicle at least once/week.Quote product and service prices to customer as needed.For night calls, call customer and/or dispatcher back upon completion of road call. Obtain PO’s.Complete service work orders with complete information such as required customer information, repairs, mounts, mileage, new tires, valves, tolls and hours of service before giving to Service Manager.Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.Ensure that VMR is complete and turned in to office once a week.Keep vehicle organized and stocked with necessary tools and supplies needed to provide routine tire services.Ensure customer’s safety by keeping them away from servicing area.As needed, perform miscellaneous job duties to ensure prompt services to our customers.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Requirements
Education and/or experience: 1 year or more related work experience helpful. STTC will train.Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of STTC.Basic mathematical skills.Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.Computer skills: Ability to use computer; training will be provided as needed.Certificates, Licenses, Registrations: Valid driver’s license and clean driving record.Equipment: Capable of operating lift gates, service truck, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines in the service shop or from a service truck; and computer and office equipment.Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception.
Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.
Competency
Problem SolvingCustomer ServiceOral CommunicationWritten CommunicationTeamworkOrganizational SupportPlanning / OrganizingSafety and SecurityQualityAdaptabilityAttendance / PunctualityDependabilityInitiativeNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Read LessSummary: Support branch functions by processing all paperwork, entering data into the computer system and answer incoming phone calls.
Qualifications: To perform this job satisfactorily, an individual must be able to perform each essential duty in an acceptable amount of time with an acceptable level of accuracy after completion of the training period.
Language skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one, on phone or in small group situations to customers and other employees of the organization.
Requirements: