Job DescriptionJob Description
We are seeking a Customer Service Representative/Help Desk Support to join our team! Training is provided!
Shift: 2nd- 10:30 AM -7:00 PM weekdays, 8:30-5 Saturday
Responsibilities:
Provide excellence in customer service standardsLearn the technical aspects of troubleshooting cable TV, Internet and telephone equipment and servicesResolve issues for clients via phone, in person, or electronicallyTrack customer issues and resolutionsReceives training about the business operations of a regional cable television office and is able to correctly convey the Company policies and procedures to subscribers.Performs such other duties as may be assigned from time to time.
Qualifications:
Previous experience or education in IT, customer service, or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanor
EQUAL OPPORTUNITY EMPLOYER
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