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Service Corporation International
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  • Family Service Trainee  

    - Fulton County
    Sales Trainee Our associates celebrate lives. We celebrate our associa... Read More
    Sales Trainee Our associates celebrate lives. We celebrate our associates. As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program, successfully complete course work, pass exams, and demonstrate appropriate skills to begin fulfilling the following responsibilities. Compassionate and results-driven sales representative to actively seek out and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned and at-need cemetery/mausoleum property. Meet with client families, at the Funeral Home or virtually, to discuss 'Celebrating a Life Well Lived'. Present service, product, and property solutions to meet their personal and cultural needs. Take pride in service excellence and a technology rich company to support revenue quota achievement. Job Responsibilities Develop trusting relationships with prospective and existing client families in order to generate sales leads. Input prospective client contact information in Customer Relationship Management (CRM) system. Take initiative to contact prospective clients and schedule sales appointments to meet prospective client's schedule, including evenings and weekends. Applying listening and empathy skills facilitates prospective client through the pre-planning process and selection of services and property that most appropriately meet their needs. Shows property and property features to prospective families for both pre and at-need sales. Explains insurance product features. Completes sales and insurance contracts ensuring accuracy and completeness. Utilize CRM software to continually source leads from campaigns, prospective clients, and prior client sales to develop sales pipeline. Collaborate with Funeral Director and family on pre-need property or mausoleum sales. Coordinates sales efforts with team members and other departments as appropriate. Seek out manager's coaching to improve sales cycle, sales techniques, software proficiency, and product knowledge. Minimum Qualifications Education High School Diploma or equivalent Licenses Ability to obtain and maintain insurance license as required by state/province Current state/province issued driver's license with an acceptable driving record Experience Sales or Customer experience preferred Previous experience with Customer Relationship Management (CRM) systems preferred Knowledge, Skills and Abilities Proficient computer skills including MS office suite Proficient computer skills with CRM and Social Networking Apps preferred Professional demeanor and communication skills Bilingual, knowledge of another language preferred Professional attire required when meeting with clients or representing the company Available to work evenings and weekends Read Less
  • Job DescriptionJob DescriptionOur associates celebrate lives. We celeb... Read More
    Job DescriptionJob Description

    Our associates celebrate lives. We celebrate our associates.

    The Pre-Planning Advisor Restricted (PPAR) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services. The PPAR serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPAR also develops relationships with the community.

    Job Responsibilities

    Lead Generation

    Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standardsHolds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminarsObtains referrals from families served by the location by following up through visits with families after the serviceNetworks and builds community and civic relationshipsExplains and presents Dignity Memorial® Personal Planning Guide presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityRemains flexible with schedule to achieve results; often works nights and weekends

    Build Relationships with Families

    Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow throughResponds to client inquiries in a timely, respectful, sensitive and professional mannerSupports families in time of grief with acts of kindnessConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailProvides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationshipsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

    Teamwork

    Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staffCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality serviceRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in futureThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesActs as one team, setting arrangement continuation visits within two to three days after the serviceShares family concerns with rest of the SCI team

    Minimum Requirements

    Education

    High school education or equivalent1-2 years of college or equivalent experience

    License

    Current state/province issued driver’s license with an acceptable driving recordIn states/provinces where required, must hold a Funeral Directors License to perform this role

    Experience

    Sales experience or one to two years industry experience or equivalent educationPrevious experience with Customer Relationship Management (CRM) systems is a plus

    Knowledge, Skills and Abilities

    Basic computer and technology skills within a sales environmentAbility to work well in a team, as well as independentlyAbility to work beyond “standard” hours as the need arisesGood driving recordGood work ethicHigh-level of integrityCreative, outgoing and energeticComfortable presenting in front of othersDesire to help othersBilingual, knowledge of another language is a plus

    Work Conditions

    Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsLocal and/or multiple location traveling requiredComply with dress code policyWork PosturesSitting continuously for many hours per day, up to 6 hours per dayMay climb stairs to access buildingsPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking beyond “standard” hours as the need arises

    Compensation

    Target Compensation Range: $50,000 to $100,000 annually.
    The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

    (Note: As part of the total compensation plan, this position pays no less than $16.90 per hour for all hours worked)

    Benefits:

    Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

    As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

    #SCI

    Postal Code: 91902

    Category (Portal Searching): Sales

    Job Location: US-CA - BonitaCompany DescriptionLife’s not about a job, it’s about purpose.

    Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?

    We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!

    Our Sales Professionals enjoy:
    •\tUnlimited Income Potential - with a competitive commissioned incentive package
    •\tStability – a recession-resistant, human centered business
    •\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
    •\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-
    class technology platforms
    •\tOngoing training
    •\tAdvancement opportunities
    We think our CEO, Tom Ryan, says it best:
    “At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
    BETTER HEALTH:
    Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
    BETTER WEALTH:
    We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
    BETTER SELF:
    We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
    BETTER COMMUNITY:
    Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
    Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
    Note: Eligibility requirements apply.
    SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
    For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.Company DescriptionLife’s not about a job, it’s about purpose.\r\n\r\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\r\n\r\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\r\n\r\nOur Sales Professionals enjoy:\r\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\r\n•\tStability – a recession-resistant, human centered business\r\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\r\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\r\nclass technology platforms\r\n•\tOngoing training\r\n•\tAdvancement opportunities\r\nWe think our CEO, Tom Ryan, says it best:\r\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \r\nBETTER HEALTH:\r\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\r\nBETTER WEALTH:\r\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\r\nBETTER SELF:\r\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\r\nBETTER COMMUNITY:\r\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\r\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\r\nNote: Eligibility requirements apply.\r\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\r\nFor any difficulties with the application process, please reach out to SCI.jobs@sci-us.com. Read Less
  • Sales Professional Our associates celebrate lives. We celebrate our as... Read More
    Sales Professional Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Sales Professional serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Job Responsibilities Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team Minimum Requirements High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service and sales industry experience preferred Licenses Current state/province issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Read Less
  • Sales Professional - Inside Sales  

    - Montgomery County
    Family Service Counselor Our associates celebrate lives. We celebrate... Read More
    Family Service Counselor Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Job Responsibilities Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team Minimum Requirements Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred Licenses Current state/province issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Read Less
  • Prepares for services to include delivering and setting up floral arra... Read More
    Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items. Prepares documents relat Service Assistant, Funeral Service, Part Time, Funeral, Funeral home, Assistant, Healthcare Read Less
  • Funeral Attendant (part-time)  

    - Miami-Dade County
    Funeral Attendant This support role performs a variety of manual and o... Read More
    Funeral Attendant This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required. Job Responsibilities Funeral Services Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways. May assist with lifting deceased Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn Greet visitors, provide programs, answers questions, and provide funeral services information May serve as pallbearer May drive families to cemetery site Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers Office Assistance Courteously answer phones, screen callers, and take 'first call' information Notify staff members when appointments arrive and escort guests to appropriate room Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming Review a variety of documents for accuracy Data entry of document information into proprietary systems Receive deliveries Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task Driver and vehicle maintenance Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family's residence, care center, or funeral home May transport the deceased to funeral home Wash, vacuum, and clean vehicles to ensure vehicle is presentable Fuels vehicles as necessary; following safety guidelines and expenditure processes Minimum Requirements Education High School Diploma or equivalent Certification/License Valid state issued driver's license with an acceptable driving record Experience No prior work experience required Funeral industry experience preferred Knowledge, Skills and Abilities Ability to follow instructions given over the phone or in person Ability to use personal computer and type Ability to work and communicate effectively with others Ability to work with kindness and compassion for the deceased and their families Ability to maintain composure in challenging situations Good verbal and written communications skills Ability to maintain confidentiality Ability to work with colleagues to accomplish tasks Ability to work evenings and weekends Ability to lift up to 50 pounds; push/pull up to 200 pounds Work Environment Work indoors and outdoors during all seasons and weather conditions Professional Dress is required when in contact with families Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions Work Postures Frequent, continuous periods of time standing, up 6 hours per day Climbing stairs to access buildings frequently Physical Demands Ability to lift up to 50 pounds; push/pull up to 200 pounds Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Working beyond "standard" hours, including weekends, nights and holidays Local travel Read Less
  • Family Service Advisor  

    - Duval County
    Family Service Counselor Our associates celebrate lives. We celebrate... Read More
    Family Service Counselor Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Job Responsibilities Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team Minimum Requirements Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred Licenses Current state/province issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked) Postal Code: 32207 Category (Portal Searching): Sales Job Location: US-FL - Jacksonville Read Less
  • Receptionist (part-time)  

    - Nassau County
    Front Desk Receptionist Receives client families and visitors at the f... Read More
    Front Desk Receptionist Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties. Job Responsibilities Greets guests and visitors, offering assistance when entering the building Notifies staff members when appointments arrive and escorts guests to appropriate room Answers routine questions associated with services, products, location directions, etc. Immediately notifies and involves management with customer service and security issues Receives deceased belongings from family and follows chain of custody procedures Answers, screens, and routes incoming calls to appropriate staff members Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee. Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture Receives incoming mail and packages Maintains organized and current electronic and paper files and records, such as deeds and trust files May perform light typing, proofreading, data entry or printing Minimum Requirements Education High School Diploma or equivalent Experience Six months general office, receptionist, or administrative support experience preferred Proficient at operating telephones, fax, copier Knowledge, Skills and Abilities Working knowledge of MS Office Suite Clear and professional speaking voice and tone Professional interpersonal skills to handle sensitive and confidential situations Position continually requires demonstrated poise, tact and diplomacy Ability to work schedule including Saturday and or Sunday and beyond standard business hours Compensation $20.00/Hourly Postal Code: 11791 Category (Portal Searching): Administration and Clerical Job Location: US-NY - Syosset Read Less
  • Job Title Our associates celebrate lives. We celebrate our associates.... Read More
    Job Title Our associates celebrate lives. We celebrate our associates. Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion. Job Responsibilities Connects with families through listening, honest communication and genuine concern developing an understanding of each family's unique needs, culture, and concerns. Presents electronic presentations to customers, explaining services, products, and property options. Drives company vehicle to show customer available cemetery plots or columbarium niches. Discusses options with customer answering their questions to assist with making selections. Enters selections into electronic contract. Obtains supporting documents to verify customer authorization. Review electronic contract selections with customer and obtain signature. Obtain life insurance policy, payment, or discuss payment options. As the family's primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family's concerns. Collaborates with funeral and cemetery teams to provide seamless, high quality service. Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email. Greets and escorts immediate family. Attends visitations, services, and receptions to answer guest questions or address and resolve issues. Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements. Review warm leads for potential customers, approximately 25% of workweek. Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment. Provides prospective customer with industry marketing materials. At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed. Prepares for appointments based on customers previously disclosed needs. Maintains leads in SalesForce.com database. Monitors progress to achieve 4 to 1 close rate. Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement. Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures. Minimum Requirements Education High School Diploma or GED College coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered. Licenses Current state issued driver's license with an acceptable driving record to drive company owned vehicles Life Insurance License as required by state regulatory board Experience At least 1 year customer service or direct sales work experience Knowledge, Skills and Abilities Bilingual in Spanish and English Computer skills Professional verbal communication skills Willingness to work in the death industry Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated Ability to build professional and trusting business relations Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company Available to work nights, weekends, and overtime Must be able to pass the Company's internal presentation certification within thirty days of employment Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $10.00 per hour for all hours worked) Benefits: Medical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program Postal Code: 78586-7351 Category (Portal Searching): Sales Job Location: US-TX - San Benito Read Less
  • Family Service Counselor Our associates celebrate lives. We celebrate... Read More
    Family Service Counselor Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Job Responsibilities Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team Minimum Requirements Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred Licenses Current state/province issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $17.05 per hour for all hours worked) Benefits Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance* SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program Postal Code: 60126Category (Portal Searching): SalesJob Location: US-IL - Elmhurst Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany