About Us:
ServBeyond is a forward-thinking organization committed to leveraging cutting-edge technologies to streamline operations and enhance digital workflows. Our team is passionate about delivering innovative solutions that empower government agencies and enterprises to operate more efficiently. We value collaboration, continuous learning, and a strong sense of purpose in everything we do.
Apply Today to join a team that values innovation, collaboration, and excellence in digital transformation.
Job Description:
As an OpenText Application Developer, you will translate application requirements into web-based solutions using the OpenText platform. You will use new and emerging technologies in conjunction with the OpenText platform to maximize system efficiency and improve agency business processes and workflows. The modules currently being used by the agency are:
Content SuiteLiquid OfficePrincipal Responsibilities:
Collaborate with the Project Manager to develop detailed project schedules using Microsoft Project.Work in a fast-paced Agile development environment.Provide functional design, coding, testing, and risk mitigation for Development, Test, and Production releases.Create and maintain project documentation.Participate in business requirements elicitation.Provide regular activity/status reports.Perform unit testing before QA and UAT.Remediate bugs during QA/UAT cycles and support ongoing maintenance.Use Jira to manage and track development tasks.Maintain documentation for all software/configuration changes.Develop data migration/mapping plans and integration strategies.Support weekend production releases and coordinate with the OpenText System Administrator.Address Help Desk tickets related to OpenText issues.Assist with end-user training.Scope & Role Level:
This is an Individual Contributor role within our Application Development team. The OpenText Developer will work closely with project managers, business analysts, and other developers to design, build, and maintain OpenText-based solutions. The role requires hands-on development, documentation, and support responsibilities, with a focus on delivering high-quality, scalable applications.
Education:
A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline, or three (3) years of equivalent experience in a related field.
Skills and Experience:
Must have five (5) years of experience in systems analysis, application architecture, and programming in the OpenText platform (Content Server)Must be able to develop applications using advanced technologies, including Internet protocols and web-based technology. Technologies should include HTML, PERL, JavaScript, Java, Web Services, etc.Demonstrated experience with using Agile project management tools such as JiraMust possess excellent communication (written and verbal)Ability to create project documentation from scratch using Microsoft tools such as MS Word, MS Visio, Excel, and PowerPointAbility to lead OpenText design and development sessionsProficiency in the use of collaboration tools such as Microsoft Teams and ZoomUS Citizen or GC holder preferredBenefits at ServBeyond:
Competitive compensation packagesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysProfessional development and training opportunitiesFlexible work arrangementsEmployee wellness programsCompensation:
The compensation for the OpenText Developer position at ServBeyond aligns with the national average for similar roles in the United States. This includes a competitive base salary, a comprehensive benefits package, and opportunities for performance-based bonuses or incentives. The starting salary for this role will range from $110,000 to $145,000 annually, based on the candidate's skills, experience, and geographic region.
Equal Employment Opportunity (EEO):
ServBeyond is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Americans with Disabilities Act (ADA):
ServBeyond is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and interview process. If you need assistance or an accommodation due to a disability, you may contact us at hr@servbeyond.com.
Read LessServBeyond Solutions dedication to innovation, quality, and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Mid to Senior ServiceNow Developer who can contribute to our customer success.
As a ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You would work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies.
Please note: Applicants in Maryland, DC, Virginia, Alabama, and Massachusetts are preferred.
Primary Responsibilities
Support the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as requiredCreate and maintain Forms, Reports, Views, Workflows, Groups, and RolesCreate, maintain, and enhance Dashboards and reporting, including scheduled reportsCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)Coordinate and support application and platform upgradesAssist with the design, creation, and cataloging of business process flowsWork with other members of the ServiceNow development team to propose solutions based on business needs and strategiesPerform the necessary tasks to design and configure ServiceNow functions to meet operational needsSupport business process re-engineering activities to move ticketing and order management capabilities into ServiceNowIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performanceInteract with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflictsDeveloping, configuring, and customizing the ServiceNow platform to fit business requirementsTroubleshoot and resolve problemsOrchestrate and automate tasksResponsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environmentProvide strong development and project on-track and on-task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team membersFollow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow developmentCollaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and supportReview and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow developmentUtilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentationSupport data migration as neededDesign and implement solutions following established Configuration Management policies and standardsIntegrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintainedWillingness to further grow and enhance skillset from more senior developers throughout each projectRequired Qualifications
Education:
Bachelors degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Masters degree. Additional experience may be accepted in lieu of a degree.Certifications (Must hold the following certifications):
ServiceNow Certified Application Developer (CAD)ServiceNow Certified System Administrator (CSA)ServiceNow Expertise:
Minimum: At least 3 years of experience with the design, development, and support of technology infrastructureAt least 2 years of ServiceNow developmentFamiliarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow.Experience with ServiceNow upgradesAdvanced Development Skills:
Proficiency in AngularJS and Portal Development to customize user experiences.Expertise in ServiceNow Development APIs for building custom solutions.Methodology:
Experience with Agile methodologies and project management practices.Client-Facing and Presentation Skills:
Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders.Ability to explain complex technical solutions in clear, non-technical terms.Other Qualifications:
Preferred Qualifications
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.Experience with JIRA, Git, and ConfluenceUnderstanding of ITIL foundation or ITIL certificationAWS cloud and ServiceNow certificationsWork Environment & Benefits
Health, Dental, Vision, and Life Insurance15 days paid time off10 Paid Holidays401(k) with employer contributionsProfessional development opportunities
Salary Range
The salary range for the ServiceNow Developer position is competitive and commensurate with experience, typically between $105,000 $125,000 annually, depending on experience, education, and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career development.
Equal Employment Opportunity
ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Americans with Disabilities Act (ADA) Requirements
ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at hr@servbeyond.com.
The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.
