Job DescriptionJob DescriptionBenefits:
CommisionEmployee discountsFree uniformsTraining & development
About Serotonin Centers:
Serotonin Centers is the nations premier anti-aging and wellness destination, dedicated
to empowering clients to optimize body composition, longevity, and overall well-being.
Health Coaches leverage our tech stackZenoti, the Serotonin Coach app (Trainerize),
InBody, and digital trackersto deliver personalized, data-driven coaching across
exercise, nutrition, habit change, and nutraceutical supplementation.
Role Overview:
The Health Coach (HC) guides clients through transformative wellness journeys, building
measurable outcomes and accountability. You will own client results, engagement, and
retention, using Serotonin systems, processes, and service catalog to deliver an
exceptional member experience.
Key Responsibilities:
1) Client Consultations & Personalized Plans
Follow our C.A.R.E.S framework and fully understand all clients goals, symptoms,
and concerns. Help them understand potential solutions through Hormone
Optimization, Medical Weight Loss, Weight Management, Restore and Recovery
Services, Body Sculpting, and Aesthetics.
Conduct initial and ongoing consultations using empathy and impeccable listening
skills combined with InBody scans assess baseline metrics and set goals.
Document personalized exercise, nutrition, and supplement plans within Zenoti and
Serotonin Coach.
2) Body Composition & Progress Tracking
Provide bi-weekly InBody scans; review body composition trends (muscle, fat, water,
metabolic markers).
Coach toward sustainable behavior change and action bias using micro-habits and
weekly goals.
Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols.
Complete annual safety refreshers and drills.
SMART Goal: 0 compliance violations; 100% completion of safety training annually.
9) Team Collaboration & Operations
Attend daily huddles; keep trackers current; post MTD Goal and Actual.
Hit individual monthly goals.
SMART Goal: 95% attendance at huddles/meetings; daily tracker updates when
covering for GM duties, with accurate figures.
10) Continuous Improvement & Professional Development
Pursue ongoing education aligned with Serotonin modalities and coaching
excellence.
Complete all Compliance based training in SeroConnect (Internal LMS)
Attend all role based meetings.
Core KPIs & Targets
Client Retention (6-month): 80%
Client Goal Attainment (90-day): 70% achieve SMART goals
Net Promoter Score (NPS): 90
Guest-to-Member Conversion: 80% monthly
Supplement Purchase Adherence: 60% monthly among active members
Community Engagement: 4 events/month; 20 qualified leads per event; 70%
booked within 7 days
Qualifications
Passion for health and wellness; empathetic, client-centered communicator.
Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business
platforms.
Strong organization, follow-through, and accountability to outcomes.
Comfort with consultative sales; ability to educate and motivate.
Phlebotomy certification a plus.
Tech Stack & Tools
Zenoti POS, scheduling, documentation, billing.
GHL - CRM
Add value to all clients bi-weekly consultations so they are excited to be on this
journey with you.
SMART Goal: 80% of active clients complete bi-weekly scans; 70% show body
composition improvement within 90 days (e.g., 5% body fat reduction or 2 lbs lean
mass gain
3) Nutraceutical & Supplement Protocols
Recommend and manage Serotonin Nutraceutical protocols; track adherence and
refills.
Educate clients on supplement timing, dosage, and synergy with programs.
SMART Goal: 100% of clients receive an evidence-aligned supplement protocol; 60%
monthly purchase adherence among active clients.
4) Client Communication & Documentation
Maintain weekly check-ins via app /phone; escalate support based on ABCD priority
ranking.
Document all interactions, photos, and progress in Zenoti; capture outcomes in
Serotonin Coach.
SMART Goal: Respond to 95% of client messages within 24 hours; maintain 100%
audit-ready records for all clients.
5) Membership Conversion & Program Creation
Convert guests to members using consultative selling and Systemic Close.
Publish individualized habits, menus, exercise, sleep recommendations, and nutrition
programs in the Serotonin Coach app.
SMART Goal: 80% guest-to-member conversion monthly; deliver new programs to
100% of converts within 72 hours.
6) Community Outreach & Events
Lead or participate in local outreach (open houses, talks, grassroots activations).
Collect leads and book consultations onsite.
SMART Goal: 4 events/month; 20 qualified leads/event; 40% of event leads booked
within 7 days.
7) Sales & Service Knowledge
Complete all product/service training (Hormone Optimization, Medical Weight Loss,
Optimized Health, Aesthetics, IV, HBOT, RedLight).
Demonstrate consultative selling; ask-to-understand, not data-dump.
SMART Goal: 90% on quarterly knowledge checks; center NPS 90.
8) Safety & Compliance
Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols.
Complete annual safety refreshers and drills.
SMART Goal: 0 compliance violations; 100% completion of safety training annually.
9) Team Collaboration & Operations
Attend daily huddles; keep trackers current; post MTD Goal and Actual.
Hit individual monthly goals.
SMART Goal: 95% attendance at huddles/meetings; daily tracker updates when
covering for GM duties, with accurate figures.
10) Continuous Improvement & Professional Development
Pursue ongoing education aligned with Serotonin modalities and coaching
excellence.
Complete all Compliance based training in SeroConnect (Internal LMS)
Attend all role based meetings.
Core KPIs & Targets
Client Retention (6-month): 80%
Client Goal Attainment (90-day): 70% achieve SMART goals
Net Promoter Score (NPS): 90
Guest-to-Member Conversion: 80% monthly
Supplement Purchase Adherence: 60% monthly among active members
Community Engagement: 4 events/month; 20 qualified leads per event; 70%
booked within 7 days
Qualifications
Passion for health and wellness; empathetic, client-centered communicator.
Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business
platforms.
Strong organization, follow-through, and accountability to outcomes.
Comfort with consultative sales; ability to educate and motivate.
Phlebotomy certification a plus.
Tech Stack & Tools
Zenoti POS, scheduling, documentation, billing.
GHL - CRM
Serotonin Coach app food, and exercise program delivery, messaging, habit
tracking.
InBody body composition analysis and progress tracking.
Center trackers and whiteboard daily goals, MTD Goal vs. Actual.
Email/Teams internal communication and meetings.
Safety & Compliance
HIPAA adherence; secure handling of PHI.
Biohazard protocols; sharps and sample handling where applicable.
Why Join Serotonin Centers
Join a supportive, high-performance team with clear goals, modern tools, and
continuous learning. Make a measurable impact on client health and well-being while
advancing your career.
Apply Today
Submit your application to join Serotonin Centers and help clients become their most
vibrant selve
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