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Serenity Healthcare
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  • Front Desk Receptionist  

    - Pinal County
    Front Desk Reception If you've ever considered a career in a service-d... Read More
    Front Desk Reception If you've ever considered a career in a service-driven industry but weren't sure where to start, this is your sign. We're redefining what it means to create positive, lasting experiences for everyone who walks through our doors. No industry experience? No problem! We're not looking for resumes filled with specialized knowledge we're looking for energy, enthusiasm, and people who know how to connect with others. If you can stay focused, work efficiently, and genuinely engage with people, you're exactly the kind of person we need. We'll teach you the specifics just bring your dedication, positive attitude, and commitment to doing meaningful work. The role: Front Desk Receptionist As the Front Desk Receptionist, you'll be the first friendly face visitors see when they arrive. You'll keep everything running smoothly, from checking people in to answering calls and making sure everyone feels welcome, heard, and supported. What you'll do Greet visitors and guests with warmth and professionalism Update and verify visitor information with every interaction Assist with forms and answer general questions Build rapport with visitors remembering their names, stories, and preferences Maintain a clean, calm, and welcoming front area Use scheduling software and office tech efficiently Help out wherever needed we're a collaborative team What you need Calm energy, attention to detail, and a strong team spirit Ability to multitask and stay organized in a busy environment Comfortable using digital tools like email, scheduling systems, and databases A strong sense of privacy and confidentiality (or willingness to learn) 1+ year of experience in fast-paced, service-oriented roles High School Diploma or GED Why you'll love it A consistent schedule: 3 days/week (13-hour shifts) Fulfillment make a real difference for others by providing outstanding service Room to grow with clear career paths and skill-building opportunities Paid time off 10 PTO days (15 after first year) + 10 paid holidays Excellent health, dental, and vision coverage we cover 90% We help you plan for the future with a 401k plan Earn rewards for referring great people to our team Who we are We're committed to delivering exceptional experiences and innovative solutions. By combining the latest technology with a people-first approach, we help our visitors improve their lives in ways that matter. We are an Equal Opportunity Employer if you're qualified, we want you on our team. This position requires a successful criminal background check and drug screening upon hire. Read Less
  • Customer Care Coach  

    - Fulton County
    Customer Care Coach Location: Alpharetta, GA Employment Type: Full-Tim... Read More
    Customer Care Coach Location: Alpharetta, GA Employment Type: Full-Time Compensation: $23$30/hr + quarterly performance based bonuses. Want to help people move forward? Join Serenity. Looking for work that feels meaningful but doesn't require a specialized background? At Serenity, we're building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. We're hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No specialized background required we'll train you. You bring the attitude and experience. We'll provide the training. If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit. What you'll do as a Customer Care Coach In this role, you'll work closely with individuals participating in structured sessions designed to support personal progress and well-being. Your day-to-day may include: Working one-on-one with individuals throughout the day Guiding participants through scheduled sessions using specialized program tools and technology (training provided) Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building Preparing daily plans to help participants get the most value from each session Tracking progress and updating internal records so the team stays aligned Creating a calm, welcoming environment where people feel comfortable and supported What you need 2+ years of full-time professional experience demonstrating reliability and strong work ethic Strong interpersonal skills with a naturally positive, people-focused attitude Clear communication skills both in person and in writing Ability to remain calm and supportive in fast-paced environments Willingness to learn, grow, and accept feedback Authorization to work in the United States Why people love working at Serenity Meaningful work - help people make positive progress and feel supported along the way. Career growth - strong advancement opportunities as the company continues to expand. Competitive pay Great benefits: 90% employer-paid medical, dental, and vision coverage 10 PTO days (15 after the first year) + 10 paid holidays each year 401(k) retirement program Who we are Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress. Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening. Read Less
  • Call Center Manager  

    - Tarrant County
    Call Center Manager | Fort Worth, TX If you've ever thought about a ca... Read More
    Call Center Manager | Fort Worth, TX If you've ever thought about a career in healthcare but didn't know where to start this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. We're not hiring for medical know-how we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your people skills and drive we'll teach you the rest. As Call Center Manager, you'll lead Serenity's patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. What You'll Be Doing: Supervise and coach call center team to deliver top-tier patient service Improve call center metrics while ensuring quality patient interactions Monitor and analyze call center performance data to drive continuous improvement Create and maintain standard operating procedures for patient communication Lead training initiatives on healthcare regulations and company policies Collaborate with clinical teams to ensure seamless patient care coordination Manage schedules to ensure coverage across all time zones Handle escalated patient concerns with empathy and resolution focus Ensure HIPAA compliance and patient confidentiality in all interactions What You Need: 7+ years of call center management experience, healthcare setting strongly preferred Solid working knowledge of Workforce Management systems and practices Excellence in developing and motivating customer service teams Data-driven approach to performance management and process improvement Track record of improving customer satisfaction metrics and team performance Crisis management experience and ability to handle sensitive situations Experience with healthcare scheduling systems and EMR platforms a plus Strong understanding of HIPAA regulations and healthcare compliance requirements Why You'll Love Working at Serenity: Competitive pay based on experience Luxe-level benefits: We cover 90% of medical, dental Read Less
  • Member Sales Associate  

    - Boulder County
    Member Sales Associate Serenity is growing its client-facing team and... Read More
    Member Sales Associate Serenity is growing its client-facing team and we're looking for a Member Sales Associate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations. You'll be the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout the process and you'll be measured on how well you move them forward. If you've built your career in premium customer service, hospitality, or any environment where quality and outcomes were both non-negotiable, this role will feel familiar fast. What You'll Do Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step Listen carefully, ask the right questions, and document client information accurately and thoroughly Work toward individual KPIs and contribute to team performance goals with consistency and accountability Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving Coordinate handoffs between internal teams to ensure the client experience stays seamless Follow up with clients to keep momentum moving and ensure nothing falls through the cracks What You Bring 2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar You build trust quickly and people feel comfortable with you almost immediately You handle rejection well you don't take it personally, you learn from it and stay focused on the outcome Strong active listening skills you catch what people mean, not just what they say Able to manage a high volume of interactions without letting quality slip Some leadership experience or the desire to grow into one team leads and shift supervisors are encouraged to apply Schedule Read Less
  • Sales Intake Coordinator  

    - Maricopa County
    Sales Intake Coordinator At Serenity, the Sales Intake Coordinator is... Read More
    Sales Intake Coordinator At Serenity, the Sales Intake Coordinator is where first impressions become committed next steps and we need someone who knows how to make that happen. You'll be the first voice clients hear, and your job isn't just to inform them, it's to inspire them to take action. This role sits at the intersection of people skills and performance, and we're looking for someone who is energized by both. If you've worked in sales, quota-driven environments, or roles where your numbers told the story, this is your next move. You'll guide clients through the intake process, overcome objections, and consistently convert initial conversations into meaningful commitments. We provide full training on our programs you bring the drive, the resilience, and the closer's mindset. What You'll Do Own the first interaction with every prospective client make it count by delivering a confident, compelling introduction to our programs Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold Gather and document client information accurately to set the internal team up for a seamless handoff Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start What We're Looking For 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role retail sales, inside sales, appointment setting, or client development strongly preferred A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks we want to hear about your numbers You treat rejection as data, not defeat you course-correct quickly, stay persistent, and never let a "not yet" become a dead end Strong consultative communication skills you ask the right questions, listen with intent, and know how to guide someone toward a confident decision Self-motivated and competitive by nature you don't need to be pushed to perform, you hold yourself accountable Some leadership experience or clear upward trajectory assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply Pay Read Less
  • General Manager  

    Manager Are you tired of the long hours and lack of upward mobility in... Read More
    Manager Are you tired of the long hours and lack of upward mobility in the restaurant or food service industry? Are you looking for a more stable industry than retail or hospitality? Do you want a position where you can truly help others to improve their lives? If you answered yes to any of these questions, then look no further! Serenity Healthcare is looking for leaders, and you don't need experience in healthcare to be a fit. Who you are: Experienced manager from the restaurant, food service, high end retail or hospitality, banking, or any other customer centric industry Focused on providing the absolute best in customer service Comfortable managing a team and holding them accountable to metrics and outcomes Willing to step into other roles as needed to get things done Who we are: Serenity Healthcare is a 7-year-old company that has grown 130% year over year Committed to helping people launch careers in healthcare with zero previous experience Utilizing new technology to help people struggling with their mental health to take back their lives Creating a unique environment where our patients receive personalized care from people who genuinely care What we offer: Competitive compensation 90% paid premiums for medical, dental and vision insurance for you and your dependents 20 days annual paid time off Opportunity for advancement and professional development Our track record of training people in how to manage a healthcare clinic is unparalleled, so don't let your lack of experience deter you. This is your chance to leave the restaurant, hospitality, etc. industry behind and begin a meaningful career in a recession-proof industry that promises to only grow for the foreseeable future. *Serenity Healthcare is an equal opportunity employer. This position is contingent on successfully completing a criminal background check and drug screen upon hire. Read Less
  • Sales Intake Coordinator  

    - Maricopa County
    Sales Intake Coordinator At Serenity, the Sales Intake Coordinator is... Read More
    Sales Intake Coordinator At Serenity, the Sales Intake Coordinator is where first impressions become committed next steps and we need someone who knows how to make that happen. You'll be the first voice clients hear, and your job isn't just to inform them, it's to inspire them to take action. This role sits at the intersection of people skills and performance, and we're looking for someone who is energized by both. If you've worked in sales, quota-driven environments, or roles where your numbers told the story, this is your next move. You'll guide clients through the intake process, overcome objections, and consistently convert initial conversations into meaningful commitments. We provide full training on our programs you bring the drive, the resilience, and the closer's mindset. What You'll Do Own the first interaction with every prospective client make it count by delivering a confident, compelling introduction to our programs Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold Gather and document client information accurately to set the internal team up for a seamless handoff Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start What We're Looking For 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role retail sales, inside sales, appointment setting, or client development strongly preferred A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks we want to hear about your numbers You treat rejection as data, not defeat you course-correct quickly, stay persistent, and never let a "not yet" become a dead end Strong consultative communication skills you ask the right questions, listen with intent, and know how to guide someone toward a confident decision Self-motivated and competitive by nature you don't need to be pushed to perform, you hold yourself accountable Some leadership experience or clear upward trajectory assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply Pay Read Less
  • Office Coordinator  

    - Maricopa County
    Office Coordinator Schedule: 3 Days per Week | 13-Hour Shifts Employme... Read More
    Office Coordinator Schedule: 3 Days per Week | 13-Hour Shifts Employment Type: Full-Time We're looking for an Office Coordinator to join our team and support front desk operations at our office. In this role, you'll be the first point of contact for visitors, helping to create a welcoming and organized environment while assisting with scheduling and administrative tasks. No previous experience in a specific field is required we'll provide all the training you need. What You'll Do Greet visitors and guests in a professional and friendly manner Manage check-in and check-out processes, ensuring accurate information Collect payments and gather necessary billing details Schedule, confirm, and update appointments What We're Looking For 1+ year of customer-facing experience (retail, hospitality, front desk, etc.) Strong communication and organizational skills Ability to multitask in a fast-paced environment Basic computer and scheduling system proficiency High school diploma or GED (minimum) Pay Read Less
  • Customer Care Specialist  

    - Maricopa County
    Customer Care Specialist Location: Gilbert, AZ Employment Type: Full-T... Read More
    Customer Care Specialist Location: Gilbert, AZ Employment Type: Full-Time Compensation: $23$30/hr + quarterly performance based bonuses. At Serenity, we believe purposeful work comes from helping people move forward. Our team is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for throughout their journey. We're currently hiring Customer Care Specialists to guide individuals through a structured service program designed to support personal progress and well-being. If you enjoy connecting with people and creating positive experiences, this could be a great next step in your career. No specialized experience required. We provide comprehensive paid training and certification, so you feel confident in your role. About the Role As a Customer Care Specialist, you'll be the friendly, reliable presence that individuals interact with throughout their program experience. You'll help create a welcoming environment, guide people through scheduled sessions, and ensure everything runs smoothly. Your role focuses on building trust, providing encouragement, and creating a positive experience from start to finish. Key Responsibilities Provide one-on-one support during scheduled service sessions Operate specialized program equipment and tools (training provided) Encourage participants using simple tools like journaling, goal setting, and reflection Keep accurate records of session progress and communicate updates with team members Create a welcoming, calm environment for every individual you work with Who We're Looking For We hire people for their attitude, compassion, and reliability not just their background. This role is a great fit for individuals coming from: Customer service Hospitality Retail Education Coaching or mentoring roles Any people-focused profession If you naturally enjoy helping others feel comfortable and supported, you'll likely thrive here. Minimum Requirements 2+ years of full-time professional experience (any industry) Strong verbal and written communication skills Reliable, hard working, and open to feedback Background check and drug screening required Why Join Serenity? At Serenity, your work has a real impact. You'll be part of a team that values positivity, growth, and helping people move forward. Benefits Include 90% employer-paid medical, dental Read Less
  • General Manager  

    - Duval County
    Manager Are you tired of the long hours and lack of upward mobility in... Read More
    Manager Are you tired of the long hours and lack of upward mobility in the restaurant or food service industry? Are you looking for a more stable industry than retail or hospitality? Do you want a position where you can truly help others to improve their lives? If you answered yes to any of these questions, then look no further! Serenity Healthcare is looking for leaders, and you don't need experience in healthcare to be a fit. Who you are: Experienced manager from the restaurant, food service, high end retail or hospitality, banking, or any other customer centric industry Focused on providing the absolute best in customer service Comfortable managing a team and holding them accountable to metrics and outcomes Willing to step into other roles as needed to get things done Who we are: Serenity Healthcare is a 7-year-old company that has grown 130% year over year Committed to helping people launch careers in healthcare with zero previous experience Utilizing new technology to help people struggling with their mental health to take back their lives Creating a unique environment where our patients receive personalized care from people who genuinely care What we offer: Competitive compensation 90% paid premiums for medical, dental and vision insurance for you and your dependents 20 days annual paid time off Opportunity for advancement and professional development Our track record of training people in how to manage a healthcare clinic is unparalleled, so don't let your lack of experience deter you. This is your chance to leave the restaurant, hospitality, etc. industry behind and begin a meaningful career in a recession-proof industry that promises to only grow for the foreseeable future. *Serenity Healthcare is an equal opportunity employer. This position is contingent on successfully completing a criminal background check and drug screen upon hire. Read Less

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