Empowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The Receptionist serves as the first point of contact for visitors, clients, and staff. This role is responsible for greeting guests, answering and directing phone calls, managing the front desk area, and providing general administrative support to ensure smooth daily operations. This position involves interacting with visitors, managing communications, and handling various clerical tasks with efficiency and professionalism. The ideal candidate will have excellent organizational skills, a keen attention to detail, and the ability to manage confidential information with discretion.
Duties/Responsibilities:
• Welcome visitors, address inquiries, and manage all reception desk activities while ensuring a positive, welcoming environment.
• Manage incoming communications by answering phones and directing calls to the appropriate staff.
• Effectively handle and distribute incoming mail and deliveries, and perform clerical tasks such as copying, faxing, and filing.
• Provide administrative support such as data entry, filing, and document preparation.
• Support project coordination by tracking deadlines, updating statuses, and collaborating with team members.
• Monitor and order office supplies as needed.
• Ensure security by following procedures and controlling access with visitor sign-ins.
• Handle general inquiries and direct them to the appropriate departments.
• Perform other duties as assigned.
Education and Experience:
• High school diploma or GED required, preferably in a related field of study.
• 1+ year prior experience as a receptionist, front desk representative, or similar role.
Required Skills/Abilities:
• Proficient in Microsoft Office Suite programs including Word, Excel, PowerPoint, etc.
• Strong interpersonal and communication skills with staff, clients, and visitors to ensure a positive experience.
• Strong organizational and multitasking skills, and ability to meet deadlines.
• Professional communication skills through phone, email and mail correspondence.
• Familiarity with office equipment and administrative procedures.
• Ability to manage confidential information and sensitive documents with professionalism and discretion.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
Benefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The official job title is Community Support Outreach Specialist.
The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below.
Responsibilities:
Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness. Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment. Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs. Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities. Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting. Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor. Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member's progress towards agreed-upon goals. Perform additional duties as assigned.Community Support (CS) Services:
Housing Transition Navigation Services Housing Tenancy and Sustaining Services Community Transition Services/ Nursing Facility Transition to a Home Housing Deposits Short-Term Post-Hospitalization HousingEducation and Experience:
High school, diploma or GED is required. Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required.Required Skills/Abilities:
Must have a valid California driver's license and valid vehicle insurance.Bilingual in Spanish (Required). Excellent communication, interpersonal, customer service, active listening and organizational skills. Computer skills for documentation, email and chat support. Proficient speaking, reading, and typing abilities and possess strong proofreading skills. Proficient skills in working independently and collaboratively in a team to provide member care. Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously. Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families. Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature.Physical Requirements:
Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Pay range$25—$28 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:Are you a natural connector? A persuasive advocate who thrives on hitting the streets and making a real impact? If you have the drive of a sales professional and the heart of a community champion, this is your opportunity to convert outreach into life-changing outcomes.
Our company is on a mission to deliver a transformative solution for individuals battling complex health and social challenges. We don't just offer a service; we provide a pathway to a better quality of life through our "whole person" health approach, powered by evidence-based methods and proprietary software. We are looking for a results-driven individual to join our team and take this solution directly to those who need it most.
As a Street Outreach Specialist, your primary mission is to find, connect with, and enroll eligible individuals into our Enhanced Care Management (ECM) and Community Supports (CS) program—a powerful Medi-Cal benefit that has the ability to transform lives. This role is not about a hard sell; it's about building trust, demonstrating value, and successfully guiding people toward a system of support designed for their success. This role is for a proactive and resilient individual who measures success by the number of lives changed.
Duties/Responsibilities:
You will own your territory and be responsible for the full engagement cycle. Your primary objectives will be to:
Drive Enrollment & Conversion: Act as the primary engine for enrolling new members into the ECM & CS program. You will manage the entire engagement cycle, from initial contact and building rapport to successful onboarding and securing a "win" for the individual and the community.Generate Leads & Build Your Pipeline: Proactively canvass communities-to identify and engage potential members. You are not waiting for leads; you are on the front lines creating them.Qualify Prospects with Precision: Master the DHCS eligibility criteria to quickly and accurately assess if an individual qualifies for our life-changing Enhanced Care Management and Community Support Services. This ensures you are investing your time and energy in the right prospects to maximize your impact.Build a High-Value Referral Network: Forge and nurture powerful relationships with partner agencies, community leaders, and organizations. Your goal is to create a steady stream of high-quality referrals and become the go-to champion for our program in the community.Maintain Your CRM & Report on Metrics: Accurately and efficiently track all interactions, conversions, and progress in our systems. Your data is crucial for measuring success, identifying trends, and refining our outreach strategy to exceed targets.Perform other duties as assigned.Education and Experience:
Core Foundation: A High School Diploma or GED is required.Proven Track Record: At least one year of experience in a role requiring direct outreach, sales, or community engagement. You know how to connect with people, overcome objections, and guide them through a process.Direct Field Experience: Direct experience working with unhoused or other high-need populations is highly desirable, but not required. You understand the unique challenges and know how to build trust where it's scarce.Required Skills/Abilities:
Communication Skills: Excellent verbal and written fluency in English is a must. Ability to communicate with empathy, persuasion, and clarity.Bilingual Advantage: Bilingual skills, particularly in Spanish, are a powerful advantage that will allow you to connect with a broader segment of our community. This is desired, but not required.Resourceful Navigator: A working knowledge of community and county resources is a major asset. You know who to call and where to go to get things done for your members.Tech-Savvy Operator: Proficiency with modern tech tools, including laptops, smartphones, Microsoft Office, and email.Interpersonal Acumen: A street-smart and empathetic individual who can navigate complex social landscapes and build rapport with diverse populations.Sales & Engagement Drive: Possesses the unique blend of sales acumen and relentless drive to meet and exceed enrollment targets.Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.Compensation & Incentives:
Performance-Based Bonus Structure: We believe in rewarding high performance. This role includes a competitive bonus structure tied directly to your success in meeting and exceeding enrollment targets. Your drive translates into significant financial rewards.Commission on Enrollment: Earn commissions for every successful member enrollment. We offer a clear, uncapped commission plan that makes your earning potential limitless.Tiered Achievement Bonuses: Unlock additional bonuses as you hit key milestones for member engagement and retention.Competitive Base Salary: In addition to a robust incentive program, you will receive a competitive base salary that provides a stable foundation for your success.Physical Requirements:
This job requires you to be in the community and other community partner sites. 25% of work is often conducted in an office environment and 75% out in the community. Basic safety precautions and the use of protective clothing or gear may be required.Able to lift a minimum of 15 lbs.Prolonged periods of sitting at an office desk on the computer. Pay range$25—$28 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The official job title is Community Support Outreach Specialist.
The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below.
Responsibilities:
Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness. Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment. Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs. Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities. Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting. Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor. Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member's progress towards agreed-upon goals. Perform additional duties as assigned.Community Support (CS) Services:
Housing Transition Navigation Services Housing Tenancy and Sustaining Services Community Transition Services/ Nursing Facility Transition to a Home Housing Deposits Short-Term Post-Hospitalization HousingEducation and Experience:
High school, diploma or GED is required. Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required.Required Skills/Abilities:
Must have a valid California driver's license and valid vehicle insurance. Excellent communication, interpersonal, customer service, active listening and organizational skills. Computer skills for documentation, email and chat support. Proficient speaking, reading, and typing abilities and possess strong proofreading skills. Proficient skills in working independently and collaboratively in a team to provide member care. Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously. Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families. Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature.Physical Requirements:
Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Pay range$25—$28 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
We are looking for a detail oriented and proactive Housing Deposit Coordinator to manage the submission and facilitation of housing deposit authorization requests to the health plans. This role is crucial for ensuring all processes are executed in a timely and accurate manner, in compliance with relevant guidelines. The Housing Deposit Coordinator will oversee landlord and tenant relationships, process housing authorizations, address any issues or denials, and collaborate with various internal departments.
Responsibilities:
Submit housing deposit authorization requests to health plans, ensuring all required documentation is accurate and submitted on time. Act as a liaison between landlords, tenants, and health plans to facilitate smooth processing of housing deposit authorizations and resolve any arising issues. Review and validate all documentation related to housing deposits and authorizations, ensuring correct coding and completeness. Collaborate with internal staff to address discrepancies or missing information. Ensure timely processing of authorizations, monitor the status of pending requests, and follow up as necessary to secure approvals. Investigate authorization denials, working closely with insurance providers to identify reasons for denials. Partner with internal teams (billing, legal, Community Support staff) to ensure compliance with polices and resolve issues related to housing deposit authorizations. Ensure all housing deposit authorizations comply with internal procedures, health plan requirements, and applicable regulations. Maintain accurate records for auditing purposes. Communicate with leasing offices to gather required documentation and confirm lease agreements. Ensure all lease agreements comply with organizational standards and requirements. Submit referrals to the health plan for the housing deposit/housing sustainability services on behalf of approved members. Follow up with the health plan to secure approvals for requested services. Send approval and all applicable documentation to our finance department for processing of housing deposit or billable contact forms. Coordinate with property management/members to assist in facilitating housing deposit payments in a timely manner. Perform additional duties as assigned.Education and Experience:
High school, diploma or GED is required. Minimum of 2 years' experience in an administrative or coordinator role, preferably in a health care or housing related setting. Experience in handling authorizations, insurance submissions, or similar administrative roles.Required Skills/Abilities:
Must have a valid California driver's license and valid vehicle insurance. Strong attention to details with the ability to identify errors in documentation and medical coding. Excellent written and verbal communication skills; comfortable with interactions with landlords, tenants, health plans and internal teams. Ability to handle sensitive and confidential information with professionalism and discretion. Strong problem-solving skills and the ability to independently resolve issues. Knowledge of insurance processes, authorization protocols, and denial management is a plus. Strong organizational skills with the ability to manage multiple tasks simultaneously. Proficient skills in working independently and collaboratively in a team. Capability to perform under circumstances of possible emotional stress and conflict with professionalism and empathy. Computer skills for documentation, email communication and support.Physical Requirements:
Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Pay range$24.50—$27.50 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The official job title is Lead Care Manager (LCM).
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.
Responsibilities:
Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans. Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements. Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans. Maintain on-going contact with members, via telehealth and in-person visitation. Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers. Maintain empathy and professionalism while contacting members and families. Supporting behavioral health coordination, Substance Abuse and Community Resources. Perform additional duties as assigned.Populations of Focus:
Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence. Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence. Individuals with Serious Mental Health and/ or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program. Individuals transitioning from incarceration/Justice Involved: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months. Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury. Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community. Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health. Children and Youth Involved in Child WelfareIndividuals with Intellectual/ Developmental Disabilities: Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus. Pregnant and Postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.Education and Experience:
High school diploma or GED required. Minimum of 1 year experience in case management, member care, customerRequired Skills/Abilities:
Excellent communication, interpersonal, customer service and organizational skills. Computer skills for documentation, email and chat support. Proficient skills in working independently and collaboratively in a team to provide member care. Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously. Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.Physical Requirements:
Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Pay range$25—$28 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:The Behavioral Health Patient Coordinator will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Behavioral Health Patient Coordinator represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.
Responsibilities:Manage front desk, greet clients, and manage office supplies.Confirm coverage details including deductibles, co-pays, and co-insurance amountsProvide excellent customer service by answering patient questions about their insurance and benefits.Implement a screening and triage process to assist potential clients in determining the necessary services.Answering, returning, scheduling client calls.Schedule follow up and intake appointments as needed.The ability to add, update, edit scheduling services.Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.Maintains confidentiality of all clinical and administrative information consistent with agency policy.Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.Perform other duties as assigned.Education and Experience:High school diploma or GED required.Minimum 2+ years of experience in front office work preferred.Bilingual in English and Spanish preferred.Required Skills/Abilities:Must be proficient in Microsoft Office Suite programs and have excellent data entry skills. Excellent organizational skills and attention to detail. Excellent verbal and written communication skills. Exceptional customer service skills and phone etiquette. Ability to maintain confidential records. Physical Requirements:Prolonged periods of sitting at an office desk on the computer.Lifting: Able to lift up to 15lbs.Pay range$18—$22 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The Medical Assistant provides non-clinical coordination and clinical support tasks to assist the nursing team (APRN's, PMHNP, MD, DNP) in delivering high-quality, member-centered care. This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems. No independent clinical judgment is performed in this role. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.
Responsibilities:
Take and record vital signs, patient history, and other relevant medical information for three medication management providers Assist physicians and other healthcare providers during assessment, sessions, phone calls and any other necessary duties and responsibilities. Administer medications or injections under the direction of the healthcare provider. Example - Long acting injections for Mental health conditions Ensure patient comfort and provide emotional support as needed. Maintain accurate and up-to-date electronic health records (EHR) for patients. Manage front desk, greet clients, and manage office supplies. Schedule appointments and manage patient check-in and check-out processes. Schedule follow up appointments to ensure continuity of care for patient well-being. Verify patient insurance information and handle billing and coding as required. Assist in managing inventory and ordering medical supplies (If needed) Follow strict protocols for infection control and maintain a clean and sterile environment. Educate patients on infection control measures and proper hygiene. Perform additional duties as assigned.Education and Experience:
High school diploma or equivalent. Completion of a recognized Medical Assistant program (Preferred). Current certification as a Medical Assistant. (Preferred) CPR certification. 2+ years of experience working as a Medical Assistant in a healthcare setting.Required Skills/Abilities:
Proficiency in using electronic health records (EHR) and medical software. Knowledge of medical terminology and clinical procedures. Ability to multitask and work efficiently in a fast-paced environment. Ability to maintain patient confidentiality and privacy. Attention to detail and commitment to accuracy in all tasks. A compassionate and caring approach to patient care.Physical Requirements:
Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Pay range$20—$24 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.
Supervisory Responsibilities:
Oversees the daily workflow of the department. Provide constructive and timely performance evaluations.Duties/Responsibilities:
Conduct audits of each LCM to ensure quality assurance is met according to contract standards. Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction.Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams.Attend health plan training, webinars, internal meetings, continuing education. Assist with onboarding new hires in coordination with Human Resources. Manage meeting preparation, and other administrative support.Manage communication, with context, between the offices and other districts and health system partnerships.Aide in the completion of reports requested by the Site Manager.Performs other duties as assigned.Education and Experience:
High school diploma or GED required. Bachelor's degree preferred. Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching.Prior experience in health care, case management, or Q&A preferred.A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.Required Skills/Abilities:
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills.Proficient in Microsoft Office Suite or related software.Excellent organizational skills and attention to detail.Ability to work independently.Ability to problem-solve and maintain confidential information.Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Must be able to lift up to 10 pounds at times. Pay range$29—$32.50 USDBenefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read LessEmpowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
This job is temporarily hybrid. Please see travel details at the bottom.
Job Summary:
The official job title is Lead Care Manager (LCM).
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.
Responsibilities:
Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans. Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements. Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans. Maintain on-going contact with members, via telehealth and in-person visitation. Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers. Maintain empathy and professionalism while contacting members and families. Supporting behavioral health coordination, Substance Abuse and Community Resources. Perform additional duties as assigned.Populations of Focus:
Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence. Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence. Individuals with Serious Mental Health and/ or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program. Individuals transitioning from incarceration/Justice Involved: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months. Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury. Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community. Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health. Children and Youth Involved in Child WelfareIndividuals with Intellectual/ Developmental Disabilities: Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus. Pregnant and Postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.Education and Experience:
High school diploma or GED required. Minimum of 1 year experience in case management, member care, customerRequired Skills/Abilities:
Excellent communication, interpersonal, customer service and organizational skills. Bilingual in Spanish (Required).Physical Requirements:
Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs.Travel Details:
Candidate needs to be comfortable driving to San Francisco area, most of our member concentration is in San Francisco, CA.First week of employment will report to the San Ramon office.Mileage reimbursement is compensated at the IRS standard rate.Benefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.
Read Less