Job Summary:
The Senior Supply Chain Specialist is responsible for leading and coordinating key logistics and operational activities across the supply chain. This role partners closely with third-party logistics (3PL) providers, internal departments, and external customers to ensure timely and accurate execution of supply chain processes, including international imports and e-commerce fulfillment. The position plays a critical role in driving process improvements, managing customs compliance and duty recovery, navigating Amazon supply chain requirements, and ensuring alignment with organizational goals.
Key Responsibilities:
Manage and oversee daily operations with 3PL partners to ensure compliance with service level agreements and operational standards.Oversee import operations and customs compliance, actively managing and auditing entry summaries to ensure accuracy. Administer and optimize the duty drawback program, working with customs brokers to maximize cost recovery on eligible imports/exports.Develop, implement, and continuously improve standard operating procedures (SOPs) and related documentation.Analyze ERP data to support business reporting, forecasting, and supply chain planning efforts.Mentor and support junior staff members, including onboarding, training, and knowledge sharing.Manage Amazon fulfillment operations (Vendor Central/Seller Central), ensuring strict adherence to routing guides, mitigating chargebacks, and maintaining high inventory performance metrics.Collaborate with cross-functional teams to ensure effective inventory management, order fulfillment, and timely customer delivery.Perform other duties and projects as assigned.Qualifications
Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field, or equivalent work experience.Minimum of 2 years of relevant experience in supply chain operations, logistics, or a related function.Proven experience managing Amazon supply chain operations and compliance (e.g., FBA, Vendor/Seller Central routing, and chargeback management).Strong background in international imports, with specific, hands-on experience handling customs entry summaries and duty drawback processes.Experience with ERP systems, preferably NetSuite preferred.Strong analytical and problem-solving skills with a track record of driving operational improvements.Excellent communication and interpersonal skills, with the ability to work effectively across teams.Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
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Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
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