Job Summary:
We are seeking an Accounting Manager who will lead and oversee the daily operations of the accounting department, ensuring compliance with GAAP, internal policies, and regulatory requirements. This position plays a critical role in managing the Company’s financial reporting, tax compliance, and audit processes, while also supervising the accounting team and partnering with other departments to support business objectives.
Key Responsibilities:
Plan, implement and supervise the Company’s financial strategyManage the Company’s financial accounts, budget, cash receipts and financial assetsHandle the Company’s transactions and debts and do cash flow forecastingManage month end close procedures and ensure timely and accurate closing results, including performing inquiries with other departments, as needed, to ensure accurate input dataPrepare balance sheets, profit and loss statements and other financial reportsUpdates the intercompany vendor prices based on updated currencyMaintains intercompany prices and accounts for approved new productsWork with external auditors to ensure correct and timely closing and reporting at year-endWork with tax professionals to ensure timely filing of the company’s income tax returns and to prepare transfer pricing study reportsManage the Company’s other tax filings and related issuesFollow proper accounting procedures to reach financial objectivesOversee routine daily operation of accounting departmentCommunicate with other departments by coordinating requirements and developing plansIdentity, research, resolve and communicate accounting, auditing, and operational issuesQualifications
Bachelor’s degree in Accounting, Finance, or related field.Minimum 5 years of progressive accounting and/or business operations experience.Strong knowledge of U.S. GAAP, accounting principles, and financial reporting standards.Proven ability to manage month-end close and audit processes.Strong analytical, organizational, and problem-solving skills.Effective leadership, communication, and interpersonal skills.Bilingual in English and Korean.Preferred:
2–5 years of supervisory or managerial experience Read LessJob Summary:
We are seeking a results-driven Sales Representative - Bicycle, Outdoor and Marine to develop and manage key client relationships while driving business growth. In this role, you will serve as the primary point of contact for assigned accounts, ensuring customer satisfaction, identifying new business opportunities, and achieving sales targets.
The ideal candidate has experience in the Bicycle, Outdoor, or Marine industry, with strong communication, negotiation, and analytical skills. This position requires the ability to manage multiple accounts, collaborate cross-functionally, and deliver client-focused solutions in a fast-paced environment. This role involves frequent travel (approximately 50–70%) and requires a proactive, strategic approach to account development and performance management.
Key Responsibilities:
● Operating as the lead point of contact for any and all matters specific to your accounts
● Develop new major accounts, and maintain strong, long-lasting client relationships
● Negotiate contracts and close agreements to maximize profits
● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
● Ensure the timely and successful delivery of our solutions according to customer needs and objectives
● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
● Prepare reports on account status
● Collaborate with sales team to identify and grow opportunities within territory
● Assist with challenging client requests or issue escalations as needed
● Requires travel of approximately 50–70%
● Additional duties as assigned
Qualifications:
● Proven Bicycle, Outdoor and or Marine Industry work experience as an Account representative, Key Account representative, Sales Account representative, or relevant role within the industry.
● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
● Ability to make data-driven decisions, and provide reporting and projections based on KPIs
● Solid experience with CRM software (e.g. Salesforce, NetSuite, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel)
● Experience delivering client-focused solutions to customer needs
● Ability to work in a fast-paced, deadline-focused environment with rapidly changing priorities
● Detail-oriented, organized, and self-motivated with a collaborative attitude
● Ability to work independently and demonstrate commitment to both quality and tight deadlines
● Exceptional time management and organizational skills required
Preferred Qualifications:
● Experience with sales in the cycling industry to franchise retailers
● BA/BS degree in Business Administration preferred
Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Warehouse Administrative Coordinator - Grand Prairie, TX
Job Summary:
We are seeking a highly organized and proactive Warehouse Administrative Coordinator to support day-to-day administrative and operational activities at our warehouse facility. This role is responsible for maintaining office operations, coordinating facility and vendor services, supporting warehouse employees and leadership, managing workplace resources, coordinating department lunch orders and company events, and ensuring a safe, efficient, and professional work environment. The ideal candidate is detail-oriented, service-minded, and capable of managing multiple priorities in a fast-paced environment.
Key Responsibilities:
Welcome and assist visitors, vendors, and guests while maintaining a professional and organized workplace environment.Provide on-site administrative support for warehouse operations and daily business activities.Manage office supplies, equipment, inventory, and workplace resources to ensure uninterrupted operations.Assist with RMA defective product returns. Verifying product details and noting in ticketing software (Zendesk)Assisting with maintaining, inventorying and the scheduling of defective product e-waste/recycling.Coordinate facility maintenance, repairs, workplace improvements, and vendor services.Serve as the primary point of contact for office vendors, service providers, building management, and utility providers.Process and track office-related invoices, purchase requests, and expense documentation.Maintain office records, contracts, service agreements, and vendor documentation.Support workplace safety initiatives and assist with compliance-related administrative requirements.Coordinate shipping, mail distribution, courier services, and incoming deliveries.Coordinate department lunch orders, catering arrangements, and meal deliveries for employees and visitors.Assist with planning and coordinating company meetings, employee events, celebrations, and other workplace activities.Provide administrative support to department managers and warehouse leadership as needed.Perform additional duties and special projects as assigned to support business operations.Qualifications:
1–3 years of experience in office administration, general affairs, facilities coordination, or administrative support roles preferred.Strong organizational, time management, and multitasking abilities.Excellent communication and interpersonal skills.Experience working in a warehouse, distribution, logistics, or manufacturing environment is a plus.Skills and Competencies:
Strong customer service mindset and ability to support employees across departments.Excellent problem-solving and follow-up skills.Ability to manage multiple projects and priorities simultaneously.Experience working with vendors, service providers, and facility management is a plus.Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read LessJob Summary:
The Jr. Accountant plays a key role in supporting daily finance operations, gaining hands-on experience across foundational corporate accounting disciplines. This entry-level position focuses on maintaining accurate day-to-day Accounts Receivable (AR) and Accounts Payable (AP) workflows, while directly assisting the team with the month-end close process. The ideal candidate demonstrates strong organizational and analytical skills, attention to detail, clear and proactive communication, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
1. Accounts Receivable (AR) & E-Commerce Operations
Process Refunds: Record and process daily e-commerce customer refunds for canceled orders and product returns.Handle Chargebacks: Monitor, track, and resolve daily payment disputes and chargebacks on platforms such as Shopify and PayPal.Issue Credit Memos: Generate internal credit memos for approved product returns to keep customer accounts accurate.Deposit Checks: Process, scan, and log daily physical check deposits into the accounting system.2. Accounts Payable (AP) & Expense Tracking
Data Entry for Invoices: Review, verify, and enter vendor invoices into the accounting system, maintaining up-to-date digital files.Audit Corporate Cards: Review company credit card expense reports for policy compliance, verify receipts, follow up on missing receipts, and ensure proper account coding.Review Employee Expenses: Evaluate employee out-of-pocket expense reimbursement reports for policy compliance.Maintain Tax Certificates: Upload and organize customer tax-exempt certificates within tax compliance software.3. General Accounting & Team Support
Month-End Close Assistance: Assist the accounting team during the month-end close by compiling and organizing basic sales summaries and tracking reports.Account Reconciliations: Assist with monthly balance matching for specific sub-ledgers, including outstanding deposits, customer accounts, and basic inventory tracking.AR & AP Backup Support: Provide daily operational backup for core AR and AP tasks as needed to support team continuity.Respond to Inquiries: Look up and provide financial documentation or data to resolve internal team inquiries.Cross-Functional Support: Collaborate with other departments on general accounting matters and administrative projects as assigned.Qualifications:
Bachelor’s degree in Accounting or related fieldStrong analytical and problem-solving skillsHigh attention to detail and accuracyEffective communication skills in both English and KoreanAbility to manage multiple tasks and meet deadlinesStrong sense of responsibility and dependabilityCompany Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read LessJob Summary:
The Senior Supply Chain Specialist is responsible for leading and coordinating key logistics and operational activities across the supply chain. This role partners closely with third-party logistics (3PL) providers, internal departments, and external customers to ensure timely and accurate execution of supply chain processes, including international imports and e-commerce fulfillment. The position plays a critical role in driving process improvements, managing customs compliance and duty recovery, navigating Amazon supply chain requirements, and ensuring alignment with organizational goals.
Key Responsibilities:
Manage and oversee daily operations with 3PL partners to ensure compliance with service level agreements and operational standards.Oversee import operations and customs compliance, actively managing and auditing entry summaries to ensure accuracy. Administer and optimize the duty drawback program, working with customs brokers to maximize cost recovery on eligible imports/exports.Develop, implement, and continuously improve standard operating procedures (SOPs) and related documentation.Analyze ERP data to support business reporting, forecasting, and supply chain planning efforts.Mentor and support junior staff members, including onboarding, training, and knowledge sharing.Manage Amazon fulfillment operations (Vendor Central/Seller Central), ensuring strict adherence to routing guides, mitigating chargebacks, and maintaining high inventory performance metrics.Collaborate with cross-functional teams to ensure effective inventory management, order fulfillment, and timely customer delivery.Perform other duties and projects as assigned.Qualifications
Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field, or equivalent work experience.Minimum of 2 years of relevant experience in supply chain operations, logistics, or a related function.Proven experience managing Amazon supply chain operations and compliance (e.g., FBA, Vendor/Seller Central routing, and chargeback management).Strong background in international imports, with specific, hands-on experience handling customs entry summaries and duty drawback processes.Experience with ERP systems, preferably NetSuite preferred.Strong analytical and problem-solving skills with a track record of driving operational improvements.Excellent communication and interpersonal skills, with the ability to work effectively across teams.Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read LessJob Summary:
We are seeking a Graphic Designer / Creative Professional to join the Sena Marketing team. The primary focus of this role is high-level visual communication, spanning from digital ad campaigns to technical print production.
The ideal candidate possesses a sophisticated aesthetic. You will be the bridge between raw creative concepts and final, professional-grade deliverables, ensuring every pixel and print proof aligns with Sena’s premium global brand.
Key Responsibilities:
1. Graphic Design: Digital & PrintConcept Development: Lead the design and conceptualization of high-impact visuals for a variety of media, including digital advertising, web banners, and social assets.Print Management: Work directly with print vendors to oversee production, ensuring all deliverables stay true to the Sena brand and that technical product details are 100% accurate.Brand Support: Develop and execute creative layouts that maintain a consistent visual identity across all marketing channels.2. Photography & High-End EditingLightroom & Photoshop Mastery: Execute clean, professional-grade photo editing and retouching. We prioritize a realistic, polished lifestyle aesthetic.Art Direction: Assist the Marketing team in collaborating with photographers. You will provide direction during shoots to ensure the captured imagery fits seamlessly into Sena’s web and print presence.Asset Management: Maintain a highly organized file structure and photo archive using BrandFolder or Smartsheet to ensure team accessibility and project efficiency.3. Motion Graphics & Digital Support (A Plus)Motion Content: Ability to create engaging motion graphics via Adobe After Effects to elevate social media and digital ad performance.Technical Knowledge: A working knowledge of HTML/CSS and social media development software is a benefit for collaborating with our web teams.Qualifications
Expert Proficiency: Full mastery of the Adobe Creative Suite, specifically: Photoshop, Illustrator, InDesign, and Lightroom.Productivity Tools: Proficient in Microsoft Office and all major Social Media Platforms.Portfolio Requirement: Must demonstrate a strong understanding of color theory and "natural" lighting. Avoiding heavy, over-filtered styles.Preferred:
Experience with Digital Asset Management (DAM) software (e.g., BrandFolder).Experience with project management tools like Basecamp.Prior experience in the powersports, outdoor, or tech industry is a major advantage. Read LessAbout SENA Industrial & Our Enterprise Vision
SENA Technologies is a global leader in Bluetooth and Mesh communication systems, trusted by millions in the powersports and outdoor industries. Leveraging our proven expertise in team communication, SENA Industrial is strategically expanding into the enterprise vertical with a next-generation communication solution.
This new initiative bridges advanced wireless networking with real-world industrial applications, targeting high-growth sectors where team communication is essential. We are seeking a Senior Applications Engineer to be a foundational member of our North American team. This is a unique opportunity for a technical leader to help launch and scale a transformative communication platform in the enterprise market from the ground up.
Job Summary
The Senior Applications Engineer (AE) at SENA Industrial will serve as the primary technical authority for the next-generation communication solution in the North American market. This role is a strategic technical partner to the Sales team and Channel Partners (Radio Dealers, MSPs, and System Integrators). The Senior AE is responsible for bridging advanced wireless networking with real-world industrial applications, ensuring seamless deployment and high-level technical trust with enterprise clients in different industrial verticals.
Key Responsibilities
1. Pre-Sales Technical Support
● Technical Lead in Sales Cycle: Join sales meetings as a technical expert to conduct product demonstrations and address technical inquiries from client IT Directors and C-level executives.
● PoC Execution: Manage and execute Proof of Concept (PoC) installations at client sites and generate technical validation reports to verify system performance.
2. Site Planning & Partner Enablement
● Site Survey & RF Planning: Use professional tools (e.g., Ekahau, NetSpot) to conduct on-site Wi-Fi surveys. Produce signal heatmaps and a Bill of Materials (BOM) to ensure 100% communication coverage.
● Channel Partner Training: Develop and deliver technical training to partners. Ensure they are qualified to perform independent installations and provide Tier 1 technical support.
3. Post-Sales Support & Product Feedback
● System Stabilization: Provide Tier 2/3 technical support to resolve complex issues that partners cannot handle. Monitor initial deployment to ensure system stability.
● Technical Relationship Management: Act as the primary technical point of contact for channel partners to manage technical escalations and maintain service quality.
● R&D Feedback Loop: Collect and document field performance data and client feature requests. Report these findings to the R&D team to guide product localized development and roadmap updates.
Qualifications
● Bachelor’s degree in Science or Engineering field.
● 7-10 years of experience in enterprise network engineering, wireless solutions, or technical field engineering.
● Proven experience deploying large-scale wireless systems in hospitality, construction, or industrial environments.
● Deep understanding of IEEE 802.11 standards and RF propagation, and proficiency in professional Wi-Fi planning and diagnostic software (Ekahau, NetSpot, or similar).
● Strong ability to translate complex technical constraints into clear, actionable requirements for sales teams and non-technical stakeholders.
● Proven experience in mentoring or training third-party engineers and fostering collaborative technical relationships with partners.
● Excellent communication and interpersonal skills, with the ability to manage technical conflicts and maintain professionalism under pressure.
● Highly collaborative mindset with a track record of working effectively in a cross-functional team environment (Sales, R&D, and Partners).
● Self-motivated and proactive in identifying potential technical risks and proposing preventive solutions.
● Ability to travel up to 50% within the assigned region (initially Southwest/Texas) and across North America as business expands.
Preferred (plus) Qualifications
● Experience with communication protocols such as Digital Mobile Radio, Bluetooth, or Mesh network is a plus.
Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read LessAbout SENA Industrial & Our Enterprise Vision
SENA Technologies is a global leader in Bluetooth and Mesh communication systems, trusted by millions in the powersports and outdoor industries. Leveraging our proven expertise in team communication, SENA Industrial is strategically expanding into the enterprise vertical with a next-generation communication solution. We are seeking a Business Development & Sales Representative to lead the market entry of this innovative solution in North America.
Job Summary:
In this role, you will be the foundational sales driver, responsible for accelerating the adoption of our next-generation industrial communication solution. Working closely with the Applications Engineering team, you will be the primary driver of market execution. Your mission is to build a robust sales pipeline from the ground up, establish strategic partnerships with channel dealers, and secure high-impact pilot projects. As a core member of the enterprise team, you will have the direct opportunity to scale a transformative business in the North American market.
Key Responsibilities:
Strategic Prospecting & Pipeline Management: Identify high-potential market segments and decision-making structures to build and manage a systematic sales pipeline from scratch.Active Lead Development: Execute targeted outreach via cold-calling, digital prospecting, and field visits to qualify B2B opportunities among end-users, dealers, and system integrators.Sales Execution & Revenue Growth: Own the full sales cycle from initial contact to closing, with a relentless focus on securing pilot projects for field validation and achieving aggressive revenue targets.Cross-functional Collaboration: Partner with the Senior Applications Engineer to deliver high-quality product demonstrations and oversee the successful execution of Proof of Concept (PoC) installations.Market Intelligence: Monitor industry trends and competitor strategies to refine sales tactics and provide the product team with actionable field insights.Sales Operations: Maintain a transparent CRM pipeline (NetSuite) and provide concise, data-driven updates on field activity and conversion hurdles.Qualifications:
Bachelor’s degree from an accredited four-year college or university. A degree in Business, Marketing, Engineering, or a related field is a plus, but not required if the candidate has a strong sales track record.3–5 years of proven experience in B2B sales, technical sales, or business development (IT hardware or industrial VAR/dealer background preferred).A self-starter who thrives on prospecting and possesses the professional resilience to navigate complex sales cycles.Ability to build rapport and influence diverse stakeholders, from on-site field managers to C-level executives.Valid driver’s license and willingness to travel up to 40% of the time (initially focused on Texas and the Southwest region).Preferred Qualifications:
Experience in the construction, telecommunications, or IoT industries.Experience in a "Zero-to-One" phase, building a client base where no prior brand presence existed.Technical literacy regarding Wi-Fi networking, mesh topologies, or industrial connectivity.Netsuite or other CRM system knowledge.Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read LessProduct Specialist – Communication Systems (Motorcycle & Outdoor Technology)
Job Summary:
We are seeking a technically proficient, hands-on Product Specialist to lead the evaluation, testing, benchmarking, and launch of our communication systems designed for motorcycle riders, cycling, marine, industrial, and powersports applications.
This is not a software-only or finance-focused project management role. The ideal candidate is comfortable working with physical electronic products, conducting real-world field testing (including motorcycle riding), analyzing competitor hardware, and translating technical performance into compelling product positioning and training materials.
This role bridges engineering, sales, and customer needs by owning product validation, competitive benchmarking, technical documentation oversight, and lifecycle execution.
Key Responsibilities
Product Testing & Validation (40%)
Conduct hands-on field testing of communication systems in real-world environments (motorcycling, cycling, marine, industrial applications).Participate in outdoor activities or riding to evaluate product performance under authentic usage conditions.Develop structured test protocols for audio performance, connectivity, durability, environmental resistance, and usability.Lead product benchmarking against competitor hardware and generate detailed comparative analysis reports.Identify performance gaps and collaborate with R&D to drive improvements.Technical Communication & Training (30%)
Create structured product storytelling and technical positioning materials for internal and external audiences.Lead technical training sessions for executive staff, sales teams, dealers, and internal employees.Translate complex engineering concepts into clear, compelling product narratives.Review and verify technical documentation, user manuals, and instructional materials for accuracy and clarity.Provide supervisory guidance on all technical written materials related to product use and functionality.Product Lifecycle Management (20%)
Manage the end-to-end product lifecycle from concept validation through launch and post-launch optimization.Align technical specifications with market needs and internal engineering constraints.Coordinate launch readiness across R&D, Sales, Marketing, and Support teams.Monitor post-launch user feedback and escalate technical issues appropriately.Cross-Functional & OEM Coordination(10%)
Serve as the technical liaison between customers, OEM partners, and internal teams.Manage communication and requirements for OEM projects.Screen and triage product issues, providing solutions to Customer Support or escalating to R&D when required.Collaborate closely with R&D and Sales to ensure specification alignment and realistic launch schedules.Required Qualifications
Bachelor’s degree in Engineering (Electrical, Electronics, Communication Technology, or related field).3–5 years of experience in hardware product management, product validation, engineering, or technical project leadership.Direct experience working with electronic communication systems or consumer electronic hardware.Demonstrated experience conducting product testing and performance benchmarking.Strong technical documentation review capability.Willingness and ability to conduct field testing, including motorcycle riding and outdoor product usage.Preferred Qualifications
Engineering background in Electronics or Communication Technology.Experience in motorcycle riding, cycling, marine environments, or powersports activities.Familiarity with RF communication systems, Bluetooth intercom systems, or audio communication devices.Experience working with OEM customers.Bilingual (English/Korean).Key Competencies
Hands-on technical aptitude with physical electronic products.Analytical mindset with strong benchmarking and competitive evaluation skills.Ability to translate engineering performance into clear value propositions.High attention to detail in testing and documentation.Strong cross-functional communication skills.Comfort working in dynamic, field-based environments.Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read LessJob Summary:
We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently.
Key Responsibilities:
Serve as the first point of contact for customers experiencing technical issues with any Sena product.Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions.Escalate complex technical issues to higher-level support teams when necessary.Document customer interactions, reported issues, and resolutions in the company's system.Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements.Assist in constant testing system updates and new features to ensure smooth functionality.Provide guidance to customers on how to use and understand Sena products more effectively.Ensure a high level of customer satisfaction by delivering clear and effective solutions.
Qualifications:
High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education.Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment.Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner.Display the ability to multitask, prioritize tasks, and handle escalations effectively to ensure timely issue resolutionSkills and Competencies:
Experience with phone support in an IT environment for a fast paced industry.Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting.Zendesk software a plus.Motorcycle experience a plus.Company Overview:
SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.
#RideConnected
Connect with SENA
• Facebook: facebook.com/SenaBluetooth
• Instagram: instagram.com/senabluetooth
• LinkedIn: linkedin.com/company/sena-technologies-inc-
• YouTube: youtube.com/@senatechnologies
Read Less