Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Read LessThe Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities include:
Greeting guests.Answering questions - accurately and politely.Answering the phone.Making proficient sales transactions - using a point-of-sale system.Handling cash and other forms of payment.Maintaining proper cash drawer balances.Directing guests to areas/restrooms.Demonstrating impeccable product knowledge.Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).Maintaining a clean and organized store.Maintaining proper product stock levels through retail pulls & inventories.Displaying Retail product through HRC's visual display standards.Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guest.Creating memorable experiences.Entertaining guests to create "Raving Fans".This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Read LessOur team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.
Pay Range: $15 - $20
Read LessThe Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Greeting guests. Answering questions - accurately and politely. Answering the phone. Making proficient sales transactions - using a point-of-sale system. Handling cash and other forms of payment. Maintaining proper cash drawer balances. Directing guests to areas/restrooms. Demonstrating impeccable product knowledge. Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). Maintaining a clean and organized store. Maintaining proper product stock levels through retail pulls & inventories. Displaying Retail product through HRC's visual display standards. Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. Assuring the complete satisfaction of each and every guest. Creating memorable experiences. Entertaining guests to create "Raving Fans".
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Experience, Education, and Certifications: Must be at least 19 year old.
Skills: Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests.
Physical Demands: Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. Ability to sit for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time.
Additional Requirements: Maintaining a well-groomed appearance ("having a plan"). Following all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Maintaining HRC's 5 core Values and Mission Statement.
Read LessUnder the direction of the Executive Sous Chef, incumbent is responsible for supervising the staff and daily operations of the kitchen. Ensures a fresh, positive and exciting environment where safety, flawless delivery and execution of product excellence and service are paramount. Accountable for overseeing a section of the kitchen to ensure that the overall operation runs smoothly and effectively. Place & check food requisitions in accordance with menus. Handle and follow up all incidents immediately, and report accurately Train staff at lower levels and coach and direct employees to perform kitchen operations. Use correct techniques, procedures, and recipes for preparing and cooking food. Apply culinary skills to prepare meals, with flavor, ingredients, temperature, presentation and quality consistent with standards and guest expectations Maintaining food cost to the parameter given by the company. Check food cost on a daily basis and ensure continual awareness of monthly food cost. Develop and maintain high standards of hygiene within kitchens. Keeping outlet ahead of HACCP standards Ensure service is fast, fun, friendly, fresh, and focused. Ensuring that all HACCP folders, forms, records and procedures are adhered to and updated at all times Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conduct personal behavior and select, train, coach, counsel, appraise, and retain direct reports who consistently perform actions and behaviors that reinforce the company's mission and values of communication, integrity, fun, respect, accountability, passion, and dedication. Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service. Stays abreast of the current trends and practices within the area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate. Ensure activities comply with relevant statutory and regulatory requirements, legal demands, and professional and ethical standards. Comply with all internal policies and procedures. Performs other duties as assigned
Benefits Include:Medical, Dental, Vision Prescription, Life, Accident, Pet Legal401K with matchPaid Time OffHoliday PayFree Meals, Free Uniforms, Free ParkingDiscounts at Hard Rock properties around the globeAll team members are eligible to participate in the discretionary annual bonus programTraining and Leadership development programsPay range: $50,000 - $60,000
Read LessThe Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities include:
Greeting guests.Answering questions - accurately and politely.Answering the phone.Making proficient sales transactions - using a point-of-sale system.Handling cash and other forms of payment.Maintaining proper cash drawer balances.Directing guests to areas/restrooms.Demonstrating impeccable product knowledge.Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).Maintaining a clean and organized store.Maintaining proper product stock levels through retail pulls & inventories.Displaying Retail product through HRC's visual display standards.Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.Assuring the complete satisfaction of each and every guest.Creating memorable experiences.Entertaining guests to create "Raving Fans".This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Read LessOur team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Job Description:
Education and/or Experience Requirements:
This knowledge and these skills are typically acquired through a high school diploma or equivalent. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.
Additional Requirements:
Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery.Must successfully pass background check.Must successfully pass drug screening.Prior experience in the Gaming industry strongly preferred.Must be eighteen (18) years of age.Must be able to work holidays and weekends, as well as flexible shifts.Knowledge Of:
Understanding of and experience in the property's regional gaming market.Casino marketing functions including, but not limited to data base, advertising and branding.Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.Pertinent federal, state, and local laws, codes, and regulations.Cash handling, marketing and sales techniques.Ability To:
Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts.Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Communicate clearly and concisely, both orally and in writing.Operate various types of office equipment.Establish and maintain effective working relationships with those contacted in the course of work.Be flexible to work varying shifts and time schedules as needed.This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Read Less
