**NOW HIRING**
Mon-Friday with one Saturday a month
OPPORTUNITY FOR REMOTE
The Customer Care Expert (CCE) is responsible for providing solutions via excellent personalized service and support in a courteous and professional manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE’s primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter information or tasks to facilitate required actions, and document outcomes in a call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and laws, as well as complying with the established Call Handling Policy and Procedures using state of the art technology.
Summary of Position:
· In office, full time position with the ability to work remotely if certain performance and attendance criteria is met
· Handle customer calls professionally, efficiently and effectively, by utilizing active listening skills, and providing timely and accurate information while delivering exceptional customer service
· Accurately and promptly execute transactions, such as payments, billing and account changes
· Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments and documented procedures based on the facts of each situation
· Explain financial and non-financial information effectively including Tax, Insurance and Escrow
· Resolve account delinquency by collecting payments as needed
· Communicate loss mitigation options and decisions to customers
· Exhibit and communicate sense of urgency in obtaining complete and accurate documentation from customers and approved third parties
· Adhere to assigned schedule including paid breaks and unpaid breaks for meals, training and meetings
· Work in a performance-based environment, with a call monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular basis. Standards are established monthly based on the performance of the team
Position Requirements:
Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.
· Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed
· Able to work a full-time schedule, with regular and punctual attendance
· A proven record of timeliness and availability in assisting customers
· Excellent customer service and or sales skills
· Superior communication skills, organizes thoughts and facts to clearly communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer
· Proven ability to multi-task, listen and type or talk and type notes
· Effective listening, problem solving and negotiating skills
· Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. Ability to utilize PC, systems and software in completing all work
· Proven record of dependability with excellent time management and the ability to self-manage
· Work toward minimal guidance and supervision
· Proven ability to handle stressful situations and effectively manage a high-volume workload
· Willing to work in a call center environment with heavy customer interaction via telephone
· Proven ability to take feedback, instruction and follow rules
Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances. Read Less**NOW HIRING**
Mon-Friday with one Saturday a month
OPPORTUNITY FOR REMOTE
The Customer Care Expert (CCE) is responsible for providing solutions via excellent personalized service and support in a courteous and professional manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE’s primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter information or tasks to facilitate required actions, and document outcomes in a call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and laws, as well as complying with the established Call Handling Policy and Procedures using state of the art technology.
Summary of Position:
· In office, full time position with the ability to work remotely if certain performance and attendance criteria is met
· Handle customer calls professionally, efficiently and effectively, by utilizing active listening skills, and providing timely and accurate information while delivering exceptional customer service
· Accurately and promptly execute transactions, such as payments, billing and account changes
· Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments and documented procedures based on the facts of each situation
· Explain financial and non-financial information effectively including Tax, Insurance and Escrow
· Resolve account delinquency by collecting payments as needed
· Communicate loss mitigation options and decisions to customers
· Exhibit and communicate sense of urgency in obtaining complete and accurate documentation from customers and approved third parties
· Adhere to assigned schedule including paid breaks and unpaid breaks for meals, training and meetings
· Work in a performance-based environment, with a call monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular basis. Standards are established monthly based on the performance of the team
Position Requirements:
Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.
· Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed
· Able to work a full-time schedule, with regular and punctual attendance
· A proven record of timeliness and availability in assisting customers
· Excellent customer service and or sales skills
· Superior communication skills, organizes thoughts and facts to clearly communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer
· Proven ability to multi-task, listen and type or talk and type notes
· Effective listening, problem solving and negotiating skills
· Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. Ability to utilize PC, systems and software in completing all work
· Proven record of dependability with excellent time management and the ability to self-manage
· Work toward minimal guidance and supervision
· Proven ability to handle stressful situations and effectively manage a high-volume workload
· Willing to work in a call center environment with heavy customer interaction via telephone
· Proven ability to take feedback, instruction and follow rules
Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances. Read Less
Provide administrative support, as assigned. Provide excellent service to internal customers and external vendors/investors.
Position Specifications:
High School Degree; Bachelor's Preferred
Computer literate with excellent skill level in all Microsoft programs.Good writing, analytical and problem-solving skills.Knowledge of principles and practices of organization, planning, records management and general administration.Ability to communicate effectively.Ability to operate standard office equipment.Ability to follow oral and written instructions.At least three (3) years experience in general office responsibilities and procedures.Knowledge of principles and practices of basic office management and organization. Ability to work well alone or as part of a team.Duties and Responsibilities:
Oversee all aspects of general office coordination.Maintain office calendar to coordinate work flow and meetings.Maintain confidentiality in all aspects of information.Interact with clients, vendors and visitors.Answer telephones and transfer to appropriate staff member.Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.Create and modify documents such as reports, emails, and letters using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks or other programs.May conduct research, compile data and prepare papers for consideration and presentationSet up and coordinate meetings and conferences. 1Collect and maintain inventory of office equipment and supplies.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances. Read LessJob Description
Use accounting knowledge and professional judgment to accurately analyze and journalize accounting transactions. Understand and complete monthly accounting close responsibilities in a timely and accurate manner. Demonstrate independence and responsibility in managing assigned duties. Willingly share knowledge and assist others. Communicate with others to understand and resolve transaction variances and reconcile accounting records. Perform and understand complex balance sheet reconciliations. Complete other duties or special projects each month as assigned by management.
Principal Duties: 5-7 duties critical to competently performing the job.
Judgmentally analyze and evaluate revenue, expense, and balance sheet data and prepare appropriate journal entries to properly reflect underlying transactions.Work independently to prepare and record journal entries for designated companies, accounts, or areas of responsibility by appropriate deadlines.Prepare monthly G/L account reconciliations including complex balance sheet accounts.Research G/L or other accounting discrepancies and interact professionally and appropriately with other accounting personnel or other departments to facilitate timely resolution.Complete month-end assignments in an accurate and timely manner.Perform variance analysis of financial statement accounts.Complete additional duties or projects as assigned by management.
Minimum Qualifications: Knowledge, Experience, Skills, and Abilities which are REQUIRED
Bachelor's degree in Accounting, Finance, Business, or other closely-related field.Understanding of accounting principles and proper application.Four years general accounting experience or two years public accounting experienceProficiency with Microsoft Office Products with emphasis in Excel.Ability to organize time and schedule to complete all assigned tasks, both recurring and ad-hoc, during the month-end reporting cycle.Occasional light physical effort and frequent exposure to stress as a result of month-end reporting deadlines.
Preferred Qualifications: Knowledge, Experience, Skills, and Abilities which are PREFFERED
Exposure to Mortgage or Financial Services industry.Proficiency with SQLData mining and analysis background