About SEG Solar:
Founded in 2021 and based in Houston, Texas (Cypress area), SEG Solar is a leading solar module manufacturer committed to delivering high-quality products and advancing clean energy solutions. Our vertically integrated supply chain supports utility-scale, commercial, and residential solar projects, with strong emphasis on operational excellence, safety, and compliance.
About the Role:
The Operations Lead is responsible for overseeing end-to-end operational activities across multiple departments, ensuring efficient coordination between accounting, sales, customer service, supply chain, logistics, and third-party partners. This role ensures accurate inventory management, timely order fulfillment, regulatory compliance, and alignment between production planning and sales demand while leading and developing the operations team.
Minimum Qualifications:
Minimum Bachelor’s degree in Operations Management, Supply Chain, Business, or manufacturing related field (preferred). Preferred Master’s degree in relevant discipline or MBA.2+ years of hands-on experience in a manufacturing environment.Strong cross-functional communicationExperience with manufacturing, import/export, customs compliance, and logistics coordination.Strong problem-solving, organizational, and analytical skills.Proficiency in ERP systems and Microsoft Office (Excel required).Preferred Qualifications:
Fluent in MandarinResponsibilities:
Cross-Department CoordinationAct as the primary operational liaison between Accounting, Sales, Customer Service, Supply Chain, and Production Planning teams.Collaborate with Accounting on invoicing accuracy, cost control, inventory valuation, and reconciliation.Partner with Sales and Customer Service to support order execution, delivery commitments, and customer satisfaction.Communicate with the Production Planner to align sales orders with production capacity and delivery timelines.Supply Chain & Logistics Management
Work closely with the Supply Chain team to manage finished goods and demand planning.Oversee import and outbound logistics, ensuring timely shipment of goods.Manage relationships with carriers, freight forwarders, customs brokers, and 3rd-party logistics providers (3PLs).Ensure compliance with customs regulations, import/export documentation, and trade requirements.Inventory & Warehouse Operations
Oversee inventory control and accuracy, including cycle counts and full physical inventory counts towards year end.Order Fulfillment & Execution
Oversee the full sales order lifecycle, from order receipt through shipment and delivery.Monitor order status, resolve fulfillment issues, and proactively address delays or discrepancies.Ensure coordination between warehouse, logistics, and customer teams to meet delivery commitments.Warranty & After-Sales Support
Manage operational processes related to warranty claimsCoordinate with customer service, and accounting, to ensure timely resolution and documentation are filed.Team Leadership & Management
Lead, train, and develop the operations team, setting clear goals and performance expectations.Establish standard operating procedures (SOPs) to improve efficiency and consistency.Foster a culture of accountability, collaboration, and continuous improvement.Performance & Process Improvement
Track and analyze key operational KPIs related to inventory accuracy, order fulfillment, logistics costs, and service levels.Identify process gaps and implement improvements across departments.Support system enhancements (ERP) to improve operational visibility and efficiency.What We Offer
Competitive salaryHealth, dental, and vision insurancePaid time off and holidays401(k) planOpportunities for career growth