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  • S

    Claims Examiner - Construction  

    Sedgwick
    - Phoenix
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    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Examiner - Construction **PRIMARY PURPOSE** : To analyze complex or technically difficult general liability claims to determine damages; to work with high exposure claims involving litigation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; and to identify risk transfer opportunities and negotiate settlements. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Analyzes and processes complex or technically difficult general liability claims involving New York Labor Law claims or construction defect cases by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution. + Assesses liability and resolves claims within evaluation. + Negotiates settlement of claims within designated authority. + Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim. + Calculates and pays damages; approves and makes timely claim payments and adjustments; and settles clams within designated authority level. + Manages the litigation process; ensures timely and cost effective claims resolution. + Coordinates vendor referrals for additional investigation and/or litigation management. + Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients. + Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner. + Communicates claim activity and processing with the claimant and the client; maintains professional client relationships. + Ensures claim files are properly documented and claims coding is correct. + Refers cases as appropriate to supervisor and management. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required. **QUALIFICATION** **Education & Licensing** Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred. **Experience** Five (5) years of claims management experience or equivalent combination of education and experience required. **Skills & Knowledge** + Subject matter expert of appropriate insurance principles and laws for line-of-business handled, recoveries offsets and deductions, claim and disability duration, cost containment principles including medical management practices and Social Security and Medicare application procedures as applicable to line-of-business. + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Good interpersonal skills + Excellent negotiation skills + Ability to work in a team environment + Ability to meet or exceed Service Expectations **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $75,000 - $100,000/yr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ Always accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
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  • S

    Leave of Absence Coordinator  

    Sedgwick
    - Orlando
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Leave of Absence Coordinator **Leave of Absence Coordinator** **Our teams thrive together!** We collaborate in person and embrace a flexible hybrid work style. To join us, you'll need to live near one of our dynamic Centers of Excellence **Orlando, FL** 12650 Ingenuity Dr, Orlando, FL 32826 ✨ **What we offer:** + A **stable, consistent work environment** -both in-office and virtual + **$19.31 per hour** + A **comprehensive training program** to help you support employees and customers from some of the world's most respected brands + A **dedicated mentor and manager** to guide you every step of your career journey + **Career development and promotional opportunities** as you take on new responsibilities + A **diverse, all-inclusive benefits package** designed to support your mental, physical, financial, and professional well-being **Your next big opportunity starts here-are you ready to join us?** **PRIMARY PURPOSE** **:** Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes. + Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations. + Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client. + Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system. + Maintains professional client relationships and provides excellent customer service. + Meets the organization's quality program(s) minimum requirements. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. State certification or licensing in statutory leaves is beneficial. **Experience** One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred. **Skills & Knowledge** + Knowledge of state and federal FMLA regulations + Excellent oral and written communication, including presentation skills + Proficient computer skills including working knowledge of Microsoft Office + Analytical and interpretive skills + Strong organizational and multitasking skills + Excellent interpersonal skills + Ability to exercise judgement in accordance with well-defined policies and procedures + Ability to work in a team environment + Ability to meet or exceed performance competencies as required by program **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required. **Auditory/Visual** **:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 19.31_ _. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    Regional Manager  

    Sedgwick
    - New York City
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Regional Manager **PRIMARY PURPOSE:** To create profitable growth by acquiring and maintaining new and existing client relationships and increasing market presence by utilizing superior, innovative and personalized service. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Develops and implements annual business plans and delivers profitable growth of the business' operating revenues and earnings budget utilizing Sedgwick's business processes. + Generates and establishes talent, management, and financial control plans to secure successful execution of a regions performance. + Oversees activities of assigned property and casualty staff to ensure efficient operation of branch. + Facilitates communication between internal and external customers. + Monitors work product for validity and accuracy to ensure it is delivered technically and grammatically correct to the intended audience. + Creates and maintains an environment of customer and colleague satisfaction. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required. **SUPERVISORY RESPONSIBILITIES** + Administers company personnel policies in all areas and follows company staffing standards and training recommendations. + Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. + Provides support, guidance, leadership and motivation to promote maximum performance. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree from an accredited college or university preferred. **Experience** Eight (8) years of related experience or equivalent combination of education and experience, including but not limited to technical multi-lines insurance claims adjusting and people leadership experience. **Skills & Knowledge** + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Leadership/management/motivational skills + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Excellent negotiation skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** + Ability to stand and/or walk for long periods of time + Ability to kneel, squat or bend + Ability to work outdoors in hot and/or cold weather conditions. + Ability to climb, crawl, stoop, kneel, reaching/working overhead + Ability to lift/carry up to 50 pounds and to push/pull up to 100 pounds + Ability to drive up to 4 hours per day + Must have continual use of manual dexterity **Auditory/Visual:** Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $96k-$122k bonus eligible. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. We are always accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    VP AI Engineering  

    Sedgwick
    - Dallas
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance VP AI Engineering **Job Responsibilities** · Define and execute the enterprise AI engineering strategy aligned to Sedgwick's claims, risk, and client service transformation goals. · Lead the architecture, development, and deployment of applied AI and agentic AI solutions across global operations. · Build and scale a high-performing AI engineering organization, including Applied AI Engineers, Agentic AI Engineers, ML Engineers, and AI Platform teams. · Establish standards for LLM integration, retrieval-augmented generation (RAG), multi-agent orchestration, workflow automation, and model lifecycle management. · Oversee the design of autonomous and semi-autonomous AI systems that support claims intake, coverage analysis, fraud detection, compliance review, and operational optimization. · Drive enterprise architecture decisions for AI platforms, including model hosting, orchestration layers, vector databases, evaluation frameworks, and observability tooling. · Ensure scalable, secure integration of AI systems with claims platforms, policy systems, document repositories, and enterprise data environments. · Define and enforce engineering best practices for prompt engineering, tool use, memory design, guardrails, structured outputs, and deterministic validation. · Establish governance frameworks for Responsible AI, explainability, auditability, and regulatory compliance. · Partner with cybersecurity, legal, compliance, and data governance teams to mitigate AI-related operational and regulatory risks. · Develop robust evaluation and benchmarking methodologies to measure reasoning quality, workflow completion rates, hallucination risk, and system reliability. · Oversee AI production operations including performance monitoring, drift detection, cost management, and service reliability. · Translate executive-level business priorities into scalable AI platform capabilities and delivery roadmaps. · Collaborate with Claims Operations, IT, Digital, and Product teams to identify high-impact AI use cases and drive measurable ROI. · Lead build-versus-buy decisions for AI tooling, foundation models, orchestration frameworks, and enterprise integrations. · Manage vendor relationships related to AI platforms, cloud providers, and model providers. · Drive adoption of AI solutions across adjusters, supervisors, and client-facing teams through strong partnership and change management alignment. · Mentor engineering leaders and establish a strong culture of technical excellence, innovation, and operational discipline. · Present AI strategy, progress, risks, and outcomes to executive leadership and board-level stakeholders. · Develop long-term AI capability roadmaps that position Sedgwick as a technology leader in claims and risk management. **Qualifications** · Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Engineering, or related field; advanced degree preferred. · 10+ years of experience in software engineering, AI engineering, or platform architecture. · 5+ years of leadership experience managing high-performing technical teams. · Demonstrated experience deploying LLM-powered systems and agentic AI solutions in enterprise environments. · Deep expertise in RAG architectures, vector databases, orchestration frameworks, and workflow automation systems. · Strong understanding of distributed systems, cloud-native architectures, and microservices design. · Experience building secure integrations with enterprise systems and legacy platforms. · Proven ability to design and implement AI governance, auditability, and Responsible AI frameworks. · Experience operating in regulated industries such as insurance, healthcare, or financial services preferred. · Strong financial and operational acumen with the ability to manage budgets and measure ROI. · Ability to communicate complex AI concepts to non-technical executives and business stakeholders. · Demonstrated track record of delivering large-scale, production AI systems with measurable business impact. · Strong leadership presence with the ability to drive alignment across cross-functional enterprise teams. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
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  • S

    Client Service Director | Managed Care Workers Compensation Experience Required | Remote  

    Sedgwick
    - Saint Louis
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Service Director | Managed Care Workers Compensation Experience Required | Remote **Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?** **Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.** **Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.** **Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.** **Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.** **Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.** **Enjoy flexibility and autonomy in your daily work, your location, and your career path.** **Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.** **ARE YOU AN IDEAL CANDIDATE?** **We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.** **PRIMARY PURPOSE** **:** **To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.** **Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.** **Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.** **Negotiates changes or improvements to service plan.** **Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.** **Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travels as required.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.** **Experience** **Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.** **Experience Required** **2 years Managed Care Workers Compensation** **Bill Review & Case Management** **Vendor Management** **Network Experience** **Strong Analytical Skills** **TAKING CARE OF YOU** **Flexible work schedule.** **Referral incentive program.** **Career development and promotional growth opportunities.** **A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.** **The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    Client Service Director | Managed Care Workers Compensation Experience Required | Remote  

    Sedgwick
    - Little Rock
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Service Director | Managed Care Workers Compensation Experience Required | Remote **Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?** **Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.** **Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.** **Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.** **Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.** **Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.** **Enjoy flexibility and autonomy in your daily work, your location, and your career path.** **Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.** **ARE YOU AN IDEAL CANDIDATE?** **We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.** **PRIMARY PURPOSE** **:** **To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.** **Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.** **Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.** **Negotiates changes or improvements to service plan.** **Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.** **Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travels as required.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.** **Experience** **Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.** **Experience Required** **2 years Managed Care Workers Compensation** **Bill Review & Case Management** **Vendor Management** **Network Experience** **Strong Analytical Skills** **TAKING CARE OF YOU** **Flexible work schedule.** **Referral incentive program.** **Career development and promotional growth opportunities.** **A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.** **The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    Client Service Director | Managed Care Workers Compensation Experience Required | Remote  

    Sedgwick
    - Wichita
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Service Director | Managed Care Workers Compensation Experience Required | Remote **Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?** **Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.** **Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.** **Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.** **Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.** **Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.** **Enjoy flexibility and autonomy in your daily work, your location, and your career path.** **Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.** **ARE YOU AN IDEAL CANDIDATE?** **We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.** **PRIMARY PURPOSE** **:** **To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.** **Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.** **Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.** **Negotiates changes or improvements to service plan.** **Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.** **Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travels as required.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.** **Experience** **Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.** **Experience Required** **2 years Managed Care Workers Compensation** **Bill Review & Case Management** **Vendor Management** **Network Experience** **Strong Analytical Skills** **TAKING CARE OF YOU** **Flexible work schedule.** **Referral incentive program.** **Career development and promotional growth opportunities.** **A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.** **The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    Client Service Director | Managed Care Workers Compensation Experience Required | Remote  

    Sedgwick
    - Jacksonville
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Service Director | Managed Care Workers Compensation Experience Required | Remote **Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?** **Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.** **Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.** **Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.** **Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.** **Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.** **Enjoy flexibility and autonomy in your daily work, your location, and your career path.** **Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.** **ARE YOU AN IDEAL CANDIDATE?** **We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.** **PRIMARY PURPOSE** **:** **To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.** **Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.** **Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.** **Negotiates changes or improvements to service plan.** **Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.** **Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travels as required.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.** **Experience** **Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.** **Experience Required** **2 years Managed Care Workers Compensation** **Bill Review & Case Management** **Vendor Management** **Network Experience** **Strong Analytical Skills** **TAKING CARE OF YOU** **Flexible work schedule.** **Referral incentive program.** **Career development and promotional growth opportunities.** **A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.** **The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    Client Service Director | Managed Care Workers Compensation Experience Required | Remote  

    Sedgwick
    - Miami
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Service Director | Managed Care Workers Compensation Experience Required | Remote **Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?** **Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.** **Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.** **Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.** **Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.** **Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.** **Enjoy flexibility and autonomy in your daily work, your location, and your career path.** **Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.** **ARE YOU AN IDEAL CANDIDATE?** **We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.** **PRIMARY PURPOSE** **:** **To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.** **Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.** **Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.** **Negotiates changes or improvements to service plan.** **Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.** **Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travels as required.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.** **Experience** **Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.** **Experience Required** **2 years Managed Care Workers Compensation** **Bill Review & Case Management** **Vendor Management** **Network Experience** **Strong Analytical Skills** **TAKING CARE OF YOU** **Flexible work schedule.** **Referral incentive program.** **Career development and promotional growth opportunities.** **A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.** **The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
  • S

    Client Service Director | Managed Care Workers Compensation Experience Required | Remote  

    Sedgwick
    - Madison
    Apply Now
    By joining Sedgwick, you'll be part of something truly meaningful. It'... Read More
    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Service Director | Managed Care Workers Compensation Experience Required | Remote **Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands?** **Apply your knowledge and experience to utilize your supervisory skills in the context of an energetic culture.** **Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world's most respected organizations.** **Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.** **Leverage Sedgwick's broad, global network of experts to both learn from and to share your insights.** **Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.** **Enjoy flexibility and autonomy in your daily work, your location, and your career path.** **Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.** **ARE YOU AN IDEAL CANDIDATE?** **We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.** **PRIMARY PURPOSE** **:** **To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** **Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.** **Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.** **Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.** **Negotiates changes or improvements to service plan.** **Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.** **Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.** **SUPERVISORY RESPONSIBILITIES** **Administers company personnel policies in all areas and follows company staffing standards and training recommendations.** **Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.** **Provides support, guidance, leadership and motivation to promote maximum performance.** **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** **Performs other duties as assigned.** **Supports the organization's quality program(s).** **Travels as required.** **QUALIFICATIONS** **Education & Licensing** **Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.** **Experience** **Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.** **Experience Required** **2 years Managed Care Workers Compensation** **Bill Review & Case Management** **Vendor Management** **Network Experience** **Strong Analytical Skills** **TAKING CARE OF YOU** **Flexible work schedule.** **Referral incentive program.** **Career development and promotional growth opportunities.** **A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.** **The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.** Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com** Read Less
    Apply Now
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