As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.
This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!
Description of Duties & Responsibilities:
Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary. Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.Process loan by phone requests.SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.Complete insurance verifications and policy summary requests.Complete follow-up calls to request missing items and funds needed to bring policies up to date.Keep records of customer interactions and transactions. Description of Duties & Responsibilities:Minimum of 3 years of experience in Customer Service.Minimum of 1 year of accounting experience preferred.Experience in an insurance industry or call center environment.Fluency in Spanish a plus.Basic knowledge of Microsoft Word and Excel.Excellent written and verbal communication skills.Excellent data entry skills.Ability to perform work accurately and thoroughly.Ability to pay close attention to detail.Ability to prioritize and organize a heavy workload.Ability to work a flexible schedule with occasional overtime.Education Required: Associate’s degree in business or related field.
Pay Range: $19.02 to $21.03 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
Federal & State Labor Law Posters
Read LessAs a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.
This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!
Description of Duties & Responsibilities:
Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary. Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.Process loan by phone requests.SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.Complete insurance verifications and policy summary requests.Complete follow-up calls to request missing items and funds needed to bring policies up to date.Keep records of customer interactions and transactions. Description of Duties & Responsibilities:Minimum of 3 years of experience in Customer Service.Minimum of 1 year of accounting experience preferred.Experience in an insurance industry or call center environment.Fluency in Spanish a plus.Basic knowledge of Microsoft Word and Excel.Excellent written and verbal communication skills.Excellent data entry skills.Ability to perform work accurately and thoroughly.Ability to pay close attention to detail.Ability to prioritize and organize a heavy workload.Ability to work a flexible schedule with occasional overtime.Education Required: Associate’s degree in business or related field.
Pay Range: $19.02 to $21.03 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
Federal & State Labor Law Posters
Read LessWe are looking for: A professional with a passion for Human Resources and a particular interest in talent acquisition to join a dynamic and experienced HR team. If you enjoy working in a fast-paced environment, handling multiple priorities, and growing your HR expertise while making a meaningful impact, this role offers an exciting opportunity to do just that.
This is a Binghamton Home Office position.
As an Associate Human Resources Generalist, you will primarily be responsible for supporting the Company’s recruitment efforts while also providing reliable and professional HR support across other functional areas as needed, including benefits, compliance, leave administration, compensation, performance management and employee relations.
Description of Duties and Responsibilities of an Associate Human Resources Generalist:
• Recruitment: Assist with administering the recruitment function. Develop and post positions, review job applications and schedule and conduct interviews. Train management on recruitment process and provide additional resources as needed. Make job offers and initiate the hiring process. Participate in local job fairs and develop and maintain relationships with key local recruitment contacts.
• Benefits: Assist with the evaluation and administration of benefit programs.
• Leave Administration: Support the administration of leave and Worker’s Compensation claims. Educate employees and managers on FMLA, PFL and other leave rights.
• Accommodation under ADA: Evaluate requests for accommodations under the ADA.
• Compensation: Participate in the compensation process. Evaluate requests and make recommendations.
• Career Development: Understand position needs and develop job descriptions and career paths. Evaluate job descriptions for grade level and position status.
• Employment issues: Assist employees and managers in addressing and resolving work related issues.
• Training: Coordinate and participate in employee and management training related to assigned job responsibilities.
• Compliance: Independently research HR topics to maintain up-to-date knowledge of HR laws and practices. Research new and updated state and federal laws and regulations. Make recommendations to update policies and procedures and keep HR department up to date as related to assigned job responsibilities.
• HR Systems: Assist with the support the maintenance of Human Resources Information Systems (HRIS), run reports and develop HR metrics. Research, implement new HRIS systems or functionality as appropriate to assigned job responsibilities.
• HR Team Member: Provide backup, support and training to other areas of the HR department.
• HR Policies: Assist managers and employees with human resources policy guidance and interpretations. Make recommendations and updates to Human Resources Department policies, procedures and the employee handbook.
Required skills and experience of an Associate Human Resources Generalist:
• 1 to 2 years of experience in a fast-paced Human Resources environment.
• Working knowledge of human resources disciplines, including recruitment, employee onboarding and offboarding and benefits administration.
• Basic understanding of Federal and New York State employment and labor law.
• Experience in financial or insurance industry is helpful.
• Intermediate knowledge of Microsoft Office Suite required.
• Experience with HRIS software. ADP preferred.
• Experience with talent management software. Cornerstone preferred.
• Excellent written and verbal communication skills with the ability to adjust communications in consideration of the needs of others.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent interpersonal skills and the ability to work with individuals at all levels of the organization.
• Lead by example with a positive attitude and high integrity.
• Strong analytical, decision making and problem-solving skills.
• Proven ability to establish business relationships with executives, managers and employees.
• Ability to perform work accurately and thoroughly.
• Strong attention to detail.
• Ability and interest to learn and adapt quickly to changing needs.
• Ability to prioritize and organize a heavy workload with changing deadlines.
• Competence in and comfort with handling difficult and complex employee situations.
• Proven ability to handle confidential information appropriately.
Education Required: Bachelor’s degree in Human Resources or related field of study required. PHR/SPHR or SHRM CP/SHRM CSP designations preferred.
Pay Range:
Associate Human Resources Generalist: $25.48 to $32.00 hourly
To apply: https://smlny.com/our-company/career-opportunities/corporate-opportunities/
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company’s most valued assets. We offer competitive salary and benefits and our work environment reflects the Company’s core values of trust, respect and integrity.
Federal & State Labor Law Posters
Read LessIn search of: The next member of our Software Engineering team. If you enjoy working in a team environment and would like to contribute to the success of an evolving Systems & Technology function, read on. We’re looking for someone who:
• Is equally adept at taking initiative as taking direction to solve programming challenges.
• Finds that using online tools to research problems comes naturally.
• Excels at conveying complex information in simple, accessible ways.
• Is intrinsically motivated and focused on providing high quality deliverables.
• Finds that attitude is as important as technical skill.
• Loves it when an assignment goes right but is resilient and stays upbeat when it doesn’t.
• Listens well, asks incisive questions, and digs into details while keeping the big picture in focus.
• Above all, thrives on collaboration and takes great satisfaction in helping others meet their goals.
SML supports remote work for AL, AZ, CT, FL, GA, MA, MN, NY, NJ, NC, OH, PA and TX. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you!
The level of the position will be determined by relevant skills, experience and qualifications.
Description of Duties and Responsibilities:
You may direct other developers, work alongside senior IT team members and management to develop, write, update, maintain and modify computer programs and software systems.
• Write, update and maintain computer programs and software packages to handle specific jobs such as insurance administration, data collection, data reporting, and controlling other equipment.
• Create and maintain security and performance minded applications and programs.
• Create and maintain software builds and perform releases to development and production servers.
• Strong organization skills, and the ability to prioritize workload, document and report on progress, challenges and successes.
• Strong communication skills and ability to work with remote team members.
• Meet and interact with customers to define and refine requirements, clarify program intent, test modifications, identify problems, suggest changes and provide support post-deployment.
• Work with model office and business analysts to design and test modifications on new applications.
• Ability to adhere to timelines and schedules without sacrificing quality of deliverables.
• Maintain and grow your knowledge and skills through on-the-job training, seminars, webinars, and self-study.
• Serve as a technical leader in the design, application security, and delivery of a wide range of software development projects.
• Full stack development with an emphasis on middle-tier and service development.
• Engage in high level planning of applications and develop the future state of applications.
• Architect and design solutions that meet the needs of SML’s full application suite.
Required skills and experience:
• Minimum of 7 years’ experience in software development programming, analysis and design.
• Proficiency in RPGLE programming language.
• Intermediate proficiency in Microsoft Windows and Office Suite.
• Ability to work on a team and independently.
• Ability to adhere to timelines and schedules without sacrificing quality of deliverables.
• Strong organization skills, and the ability to manage prioritize workload, document and report daily on progress, challenges and successes.
• Strong communication skills and the ability to work with remote team members and internal clients.
• Ability to pay attention to detail and perform work reliably, accurately and thoroughly.
• Ability to work outside of normal business hours to meet project deadlines, release schedules and provide on call support.
• Artistic, creative thinking and open mindedness to new ideas and approaches.
Preferred Skills & Experience:
• Experience with RPG IV, ILE, CLLE, DDS, Embedded SQL .
• Experience with other support applications for change management and project management such as Aldon and Jira.
• Life Insurance knowledge and experience.
• Industry recognized certifications.
• Leadership experience at a senior level.
Education Required: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or closely related field required.
Pay Range:
Senior Software Developer: $89,000 to $121,000 Annually
Senior Software Engineer: $105,000 to $143,000 Annually
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company’s most valued assets. We offer competitive salary and benefits and our work environment reflects the Company’s core values of trust, respect and integrity.
Federal & State Labor Law Posters
In search of: The next core member of our Legal team. If you enjoy working in a collaborative environment and would like to contribute to the success of an evolving corporate governance and compliance function, please read on. We’re looking for someone who:
• Is equally adept at taking initiative as taking direction to solve legal research and documentation challenges.
• Finds that using online tools and resources to research laws and regulations comes naturally.
• Excels at conveying complex information in simple, understandable ways to Company officers, department heads, and employees.
• Is intrinsically motivated and focused on providing high-quality deliverables when drafting documentation for attorneys and others.
• Finds that attitude is as important as technical skill when assisting with the implementation of compliance solutions, filings, and processes.
• Listens well, asks questions, and digs into the details of tasks while being mindful of the larger perspective.
• Above all, has the ability to maintain a high level of confidentiality and discretion and takes great satisfaction in providing support to help the Company and Legal Department fulfill its functions.
This position is located in the Binghamton, Home Office.
The level of the position will be determined by relevant skills, experience and qualifications.
Description of Duties & Responsibilities of a Corporate Paralegal and Senior Corporate Paralegal:
• Draft and review letters, contracts, regulatory filings and other legal documents. Respond to subpoenas, information requests and other judicial documents or regulatory matters. Work directly with counsel on hearings and litigation matters, coordinate regulatory examinations of the Company as assigned by Legal Department management.
• Research, analyze and assist Company officers, department heads and employees with respect to policy and contract administration issues and questions; regulatory filings; interpretation of and compliance with state and federal laws and regulations; and market conduct issues. Administer compliance software program for the Company.
• Provide confidential administrative assistance to Legal Department, including but not limited to creating, preparing and assembling documents, maintaining legal files and historical records, scheduling meetings, reviewing, logging and distributing mail, ordering and maintaining office supplies, managing invoices, maintaining compliance logs, subscriptions, attorney registrations and memberships.
• Draft policy language, interpret laws, regulations and responses to insurance department and other regulators, and actively participate in meetings to support the product development and implementation process.
• Assist in negotiating, obtaining and maintaining property/casualty insurance to mitigate Company risk exposure. Assist in negotiating and administering contracts for legal publications and legal resources subscriptions for the Legal Department.
• Monitor, recommend, and implement ongoing improvements to Company's Privacy and Anti-Money Laundering Programs and advise on related compliance issues.
• Exercising confidentiality and appropriate discretion, coordinate the preparation and distribution of materials for Board of Directors and Committee meetings and conference calls, including set up and maintenance of records on Diligent Boardbooks, and drafting corporate minutes for Board and Committee meetings. Coordinate Board of Director election procedures, required publications and state Insurance Department filings and correspondence. Coordinate all Director attendance, new Director and Executive Officers fingerprinting and reporting to appropriate states. Administer Directors' compensation.
• Maintain Board meeting minute books and Corporate Secretary filings, indexes, Company certificates of authority, contracts, and Board member biographical and other information. Scan and index Board files.
• Assist in fulfilling legal and corporate duties relating to the Board of Directors and coordinate special projects as necessary.
Required skills & experience of a Corporate Paralegal or Senior Corporate Paralegal:
• 2-4 years of related experience is required.
• 2+ years' experience and familiarity with legal practice and procedure.
• Experience in the life insurance industry, including regulatory and market conduct issues, is preferred.
• Broad knowledge of or ability to research state laws and regulations applicable to life insurance, with expertise in New York laws and regulations.
• Excellent analytical, writing, and communication skills with a consistent focus on precision and attention to detail.
Required certification, licenses, designation and industry courses of a Corporate Paralegal or Senior Corporate Paralegal:
• Notary Public is required and can be obtained after commending work in the position.
• CLU Designation – Chartered Life Underwriter is preferred and can be obtained after commencing work in the position.
• Paralegal certificate is preferred.
Additional Duties and Responsibilities of a Senior Corporate Paralegal:
• Use understanding of state and federal laws and regulations and knowledge of Company procedure to plan and coordinate complex compliance review and implementation projects. Establish objectives, expectations, and schedules for compliance implementation. Guide department management through updates and implementation process and provide post-implementation support.
• Review formal complaints and research occurrences. Draft responses and work with Legal department management to submit responses and resolve issues.
• Manage Company policy update procedures. Review, analyze and understand requests and make updates as needed. Work with Legal department management and internal clients to finalize and approve requests.
• Handle more complex processing issues, provide processing support and assist with training.
Additional skills and experience required of a Senior Corporate Paralegal:
• 4-6 years of related experience is required.
• 4+ years’ experience and familiarity with legal practice and procedure.
• Experience in life insurance industry, including regulatory and market conduct issues required.
• Broad knowledge of and ability to research state laws and regulations applicable to life insurance, with expertise in New York laws and regulations.
• Excellent analytical, writing, and communication skills with a consistent focus on precision and attention to detail.
Education Required: Bachelor’s degree required.
Pay Range:
Corporate Paralegal: $63,000 - $78,000 annually
Senior Corporate Paralegal: $66,000 - $80,000 annually
To apply: https://workforcenow.adp.com/jobs/apply/posting.html?client=smlny&ccId=19000101_000001&type=MP&lang=en_US
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company’s most valued assets. We offer competitive salary and benefits and our work environment reflects the Company’s core values of trust, respect and integrity.
Federal & State Labor Law Posters
As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.
This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!
Description of Duties & Responsibilities:
Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary. Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.Process loan by phone requests.SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.Complete insurance verifications and policy summary requests.Complete follow-up calls to request missing items and funds needed to bring policies up to date.Keep records of customer interactions and transactions. Description of Duties & Responsibilities:Minimum of 3 years of experience in Customer Service.Minimum of 1 year of accounting experience preferred.Experience in an insurance industry or call center environment.Fluency in Spanish a plus.Basic knowledge of Microsoft Word and Excel.Excellent written and verbal communication skills.Excellent data entry skills.Ability to perform work accurately and thoroughly.Ability to pay close attention to detail.Ability to prioritize and organize a heavy workload.Ability to work a flexible schedule with occasional overtime.Education Required: Associate’s degree in business or related field.
Pay Range: $19.02 to $21.03 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
Federal & State Labor Law Posters
Read Less