As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.
This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!
Description of Duties & Responsibilities:
Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary. Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.Process loan by phone requests.SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.Complete insurance verifications and policy summary requests.Complete follow-up calls to request missing items and funds needed to bring policies up to date.Keep records of customer interactions and transactions. Description of Duties & Responsibilities:Minimum of 3 years of experience in Customer Service.Minimum of 1 year of accounting experience preferred.Experience in an insurance industry or call center environment.Fluency in Spanish a plus.Basic knowledge of Microsoft Word and Excel.Excellent written and verbal communication skills.Excellent data entry skills.Ability to perform work accurately and thoroughly.Ability to pay close attention to detail.Ability to prioritize and organize a heavy workload.Ability to work a flexible schedule with occasional overtime.Education Required: Associate’s degree in business or related field.
Pay Range: $19.02 to $21.03 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
The level for this position will be determined based on factors including relevant skills, experience and other qualifications.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
Federal & State Labor Law Posters
Read LessAs a Staff Attorney, under the direction of the General Counsel and Assistant General Counsel(s), you will be responsible for assisting in fulfilling the Legal Department function of providing legal counsel and advice to the Company's Executive Management, Officers and employees with respect to all areas of Company operations and in drafting, reviewing and advising the Company's Executive Management and Officers with respect to corporate documents and agreements. You may work closely with several experienced lawyers to develop skills and increase knowledge base of Company and its products.
Duties & Responsibilities:
Assist in drafting, reviewing, and advising the Company’s personnel with respect to corporate documents and agreements required or appropriate to protect the Company or implement Company objectives.Assist in providing legal counsel and advice to personnel regarding compliance, products, tax, market conduct, claims, complaint handling and customer service issues.Assist in analyzing and interpreting newly enacted or proposed legislation and regulatory and judicial mandates affecting Company business and to anticipate Company needs arising from them.Assist in litigation matters in support of Legal Department management.Assist in reviewing, analyzing and advising Company employees related to compliance requirements, changes in regulations and laws and compliance implementation.Advise Company personnel on the potential legal ramifications of proposed organizational policies and procedures.Assist in coordinating the establishment, implementation and maintenance of the Privacy and the Anti-Money Laundering programs for the Company and its subsidiaries in compliance with federal and state law and regulatory requirements.Maintain a current level of knowledge and skill on current legal trends through attendance at relevant training programs, conferences, seminars, and through self-study.Skills & Experience:
Admission to New York State Bar required.3 or more years of Law experience required.Experience with corporate law, contract law and general business law, and statutory and regulatory interpretation required. Compliance experience (including cybersecurity, USA PATRIOT Act Anti-Money Laundering, Privacy Law, law and regulation interpretation) required.Thorough knowledge of insurance law (life and annuities with particular competence in the New York Life Insurance Law); corporate ; employment and benefits , intellectual property ; litigation practice and procedure, securities and investments, trusts and estates, law preferred.Intermediate knowledge of Microsoft Office Suite required.Excellent written and verbal communication skills.Excellent analytical skillsExcellent data entry skills.Ability to perform work accurately and thoroughly.Ability to pay close attention to detail.Ability to prioritize and organize a heavy workload.Education Required: Bachelors degree and Juris Doctor degree required.
Pay Range: $89,000 - $121,000 annually
To apply: https://workforcenow.adp.com/jobs/apply/posting.html?client=smlny&ccId=19000101_000001&type=MP&lang=en_US
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company’s most valued assets. We offer competitive salary and benefits and our work environment reflects the Company’s core values of trust, respect and integrity.
Federal & State Labor Law Posters
Read LessWe are looking for: A professional with a passion for Human Resources and a particular interest in talent acquisition to join a dynamic and experienced HR team. If you enjoy working in a fast-paced environment, handling multiple priorities, and growing your HR expertise while making a meaningful impact, this role offers an exciting opportunity to do just that.
This is a Binghamton Home Office position.
As an Associate Human Resources Generalist, you will primarily be responsible for supporting the Company’s recruitment efforts while also providing reliable and professional HR support across other functional areas as needed, including benefits, compliance, leave administration, compensation, performance management and employee relations.
Description of Duties and Responsibilities of an Associate Human Resources Generalist:
• Recruitment: Assist with administering the recruitment function. Develop and post positions, review job applications and schedule and conduct interviews. Train management on recruitment process and provide additional resources as needed. Make job offers and initiate the hiring process. Participate in local job fairs and develop and maintain relationships with key local recruitment contacts.
• Benefits: Assist with the evaluation and administration of benefit programs.
• Leave Administration: Support the administration of leave and Worker’s Compensation claims. Educate employees and managers on FMLA, PFL and other leave rights.
• Accommodation under ADA: Evaluate requests for accommodations under the ADA.
• Compensation: Participate in the compensation process. Evaluate requests and make recommendations.
• Career Development: Understand position needs and develop job descriptions and career paths. Evaluate job descriptions for grade level and position status.
• Employment issues: Assist employees and managers in addressing and resolving work related issues.
• Training: Coordinate and participate in employee and management training related to assigned job responsibilities.
• Compliance: Independently research HR topics to maintain up-to-date knowledge of HR laws and practices. Research new and updated state and federal laws and regulations. Make recommendations to update policies and procedures and keep HR department up to date as related to assigned job responsibilities.
• HR Systems: Assist with the support the maintenance of Human Resources Information Systems (HRIS), run reports and develop HR metrics. Research, implement new HRIS systems or functionality as appropriate to assigned job responsibilities.
• HR Team Member: Provide backup, support and training to other areas of the HR department.
• HR Policies: Assist managers and employees with human resources policy guidance and interpretations. Make recommendations and updates to Human Resources Department policies, procedures and the employee handbook.
Required skills and experience of an Associate Human Resources Generalist:
• 1 to 2 years of experience in a fast-paced Human Resources environment.
• Working knowledge of human resources disciplines, including recruitment, employee onboarding and offboarding and benefits administration.
• Basic understanding of Federal and New York State employment and labor law.
• Experience in financial or insurance industry is helpful.
• Intermediate knowledge of Microsoft Office Suite required.
• Experience with HRIS software. ADP preferred.
• Experience with talent management software. Cornerstone preferred.
• Excellent written and verbal communication skills with the ability to adjust communications in consideration of the needs of others.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent interpersonal skills and the ability to work with individuals at all levels of the organization.
• Lead by example with a positive attitude and high integrity.
• Strong analytical, decision making and problem-solving skills.
• Proven ability to establish business relationships with executives, managers and employees.
• Ability to perform work accurately and thoroughly.
• Strong attention to detail.
• Ability and interest to learn and adapt quickly to changing needs.
• Ability to prioritize and organize a heavy workload with changing deadlines.
• Competence in and comfort with handling difficult and complex employee situations.
• Proven ability to handle confidential information appropriately.
Education Required: Bachelor’s degree in Human Resources or related field of study required. PHR/SPHR or SHRM CP/SHRM CSP designations preferred.
Pay Range:
Associate Human Resources Generalist: $25.48 to $32.00 hourly
To apply: https://smlny.com/our-company/career-opportunities/corporate-opportunities/
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company’s most valued assets. We offer competitive salary and benefits and our work environment reflects the Company’s core values of trust, respect and integrity.
Federal & State Labor Law Posters
Read Less