Our processes are streamlined and intended to provide a wide range of full-service support to an integrated management platform that utilizes a high level of depth of experience and technology to deliver the highest level of service and performance to investors, team members and residents.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Resident Experience Specialist is pivotal in delivering exceptional customer service by promptly and accurately addressing inbound inquiries through phone and email. This position is integral to evolving the service center model into an efficient help desk. Reporting directly to the Customer Experience Manager, the ideal candidate embodies strong customer service skills and analytical thinking.
Duties and Responsibilities
Respond to inbound phone inquiries from customers, ensuring responses are accurate and of high quality.Manage and resolve customer inquiries and issues with a proactive "I can help" attitude.Provide dedicated and high-quality service to residents, displaying a positive sense of urgency.Craft responses to incoming emails using established scripts and methodologies.Employ analytical and critical thinking to enhance incoming inquiry handling, expediting resolutions for customers.Research necessary information using multiple resources and systems.Direct calls, emails, and inquiries/requests to relevant departments or individuals as needed.Accurately document information within the system to ensure proper capture of inquiries.Identify and escalate priority issues appropriately.Qualifications and Experience
High School diploma or equivalent.Three years of experience in inbound call centers, real estate/property management, or customer service.Bilingual (Spanish) proficiency preferred, though not required.Excellent verbal and written communication skills.Strong conflict resolution and active listening skills centered around empathy and top-tier customer service.Familiarity with call center metrics and Key Performance Indicators (KPIs).Proficiency in computer use, including Microsoft Outlook, Word, and Excel.Ability to effectively prioritize and multitask within a fast-paced environment.Positive, friendly attitude and adept at collaborative work.Education
High School Diploma required.Associates or bachelor’s degree in Business, Accounting, Finance, or related field strongly preferred.Job Competencies
Availability via phone and/or email, excluding approved time off.Flexibility to work evenings, weekends, and non-traditional holidays as needed.Meticulous attention to detail with the ability to communicate complex findings clearly and concisely.Capacity to identify trends and convey insights to senior management.Proficiency in tasks involving comparison, computation, compilation, analysis, coordination, negotiation, communication, and instruction.Effective management of stressful situations leading to resolution.Ability to work autonomously with minimal supervision.Job Type and Compensation
Full-time, Salaried – Non-ExemptBenefits
Medical, Vision and Dental Insurance, Employer paid Short- and Long-Term Disability, 401k, Paid Holidays and Vacation.NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is recruiting a talented individual with relevant experience in Institutional Single-Family Rentals including experience in Repairs, Turns and Maintenance for its Tampa, FL location.
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition and property management services for its clients.
We offer a positive culture and professional work environment. Please see our website for additional background on our business platform - www.secondavenue.com.
Job Summary
The R&M Specialist is a position focused on managing work order intake and making certain work orders are dispatched in accordance with the priority assigned. Position will also work in assisting the Field Service Manager on reviewing quality control intakes submitted by field personnel on recently completed renovations and turns. R&M Specialists are key resources to the PM team and will help de-escalate work order issues with residents, making certain that they are kept aware of dispatch status and the nature of the repairs being completed at the property. The specialist is also a key resource in reviewing inspection reports from completed renovations and turns making certain that any corrections are completed. RTM Specialist must be professional and have a solid comprehension of construction/maintenance processes and techniques.
Duties and Responsibilities
Intake work orders, vetting them for appropriateness and working with residents to trouble- shoot issues prior to dispatching.Review work orders to make certain they are dispatched in a timely basis and in accordance with the priority assigned to the situation being addressed.Make certain that work order proposals are submitted in a timely basis and that the proposals are fully addressing defined issue at the property, also requesting additional proposals as necessary and appropriate.Review move-in inspections and create appropriate work orders to correct items that are not “as is”.Review submitted inspection reports from renovations and turns and making certain that reported QC issues are completed fully and in a timely basis.Preview work order proposal over approval limits, making certain that all components are included and that SOW is complete and appropriate for issue being addressed and then present to manager for review and approval.On “as needed” basis, conduct QC inspections of ready inventory in market and submit necessary reports.Provide customer excellent service support/resident interaction.Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.Assist in oversight of maintenance/turnkey operations.Qualifications
Attention to detail and ability to make effective schedule in accordance with priorities for that day, week, month.Ability to work with various technology platforms and to take appropriate action.Knowledge of Repairs & Maintenance, Renovations, and Turnkey operations.Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and property operating software.Excellent customer service and interpersonal skills.Professional verbal and written communication skills.Strong time-management skills.Ability to multi-task.Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues.Ability to be flexible and quickly adapt to changing business needs and processes.Ability to set, manage and meet goals and deadlines.Ability to exercise independent judgment and maintain confidentiality.Education and Experience
Minimum high school graduate required.2+ years of experience in residential property management.2+ years of experience in maintenance and work order management or construction experience.Job Competencies
Sense of urgency and desire to render excellent customer service.Ability to provide creative solutions to residents and vendors.Ability to de-escalate tense customer service situations.Solid ability to manage processes and to effectively review reports and images and take appropriate action relative to findings.Ability to organize work load, to prioritize activities and follow-up appropriately.Attention to detail and ability to communicate findings clearly in both writing and photographically.Position Type
Full-time, Hourly Non–ExemptBenefits
Paid Holidays, Paid Time Off, Short-Term and Long-Term Disability, Medical, Vision and Dental Insurance, 401KNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deed residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Leasing Manager leads the performance, development, and daily operations of Second Avenue’s Leasing Contact Center, overseeing a high-performing team of Leasing Associates responsible for converting leads to completed home tours. This role owns the front end of the leasing journey (from initial lead engagement through completed tour) and is accountable for achieving key performance indicators related to lead conversion, tour completion, quality, productivity, and customer experience.
Success in this role requires a well-organized leader with a strong sales and entrepreneurial mindset who fosters a culture of coaching, accountability, continuous improvement, and operational excellence. The Leasing Manager partners cross-functionality with Marketing, Maintenance, Onboarding, Regional Leasing, and other departments to enhance the prospect experience, optimize leasing performance, and ensure every customer interaction positively influences the resident’s decision to lease and ultimately renew with Second Avenue.
Duties and Responsibilities
Leadership & Team Development
Lead, coach, develop, and inspire a high-performing team of Leasing Associates.Foster a culture centered on sales excellence, customer experience, accountability, ownership, and continuous improvement.Conduct consistent one-on-one coaching sessions with each Leasing Associate focused on performance, skill development, and career growth.Perform regular call listening sessions, conversation reviews, and quality assurance evaluations to reinforce best practices and identify coaching opportunities.Conduct quality reviews of leasing processes, documentation, CRM activity, follow-up execution, and customer interactions to ensure operational excellence.Develop individualized performance improvement plans when necessary while recognizing and rewarding top performers.Support recruiting, interviewing, onboarding, training, and ongoing development of Leasing Associates.Create an environment that encourages innovation, healthy competition, collaboration, and continuous learning.Sales Performance & KPI Accountability
Own team performance across all Leasing Contact Center KPIs.Drive achievement and continuous improvement of lead-to-tour scheduling conversion, scheduled-to-completed tour conversion, speed-to-lead, response time, productivity, occupancy support goals, quality scores, and customer satisfaction metrics.Utilize data, reporting, trend analysis, and forecasting to proactively identify performance opportunities and operational risks.Develop action plans that improve conversion rates while maintaining exceptional customer experience.Monitor daily, weekly, monthly, and seasonal performance trends and adjust staffing, priorities, and coaching strategies accordingly.Promote an entrepreneurial sales culture focused on exceeding goals rather than simply meeting minimum expectations.Operational Excellence
Ensure all leads are engaged promptly through phone, SMS, email, web chat, and other communication channels in accordance with established service level expectations.Maintain operational consistency through adherence to company policies, leasing procedures, Fair Housing requirements, and quality standards.Oversee CRM accuracy, lead dispositioning, documentation standards, and data integrity.Continuously evaluate workflows and recommend process improvements that increase efficiency, quality, and conversion.Partner with leadership on implementation of new technologies, automation, reporting enhancements, and operational initiatives.Quality Assurance
Maintain and enhance a QA program including call evaluations, process reviews, CRM documentation audits, follow-up reviews, and customer communication evaluations.Deliver timely coaching and actionable feedback based on quality findings.Identify recurring trends and implement corrective action plans that improve both customer experience and business outcomes.Cross-Functional Partnership
Collaborate closely with Marketing to improve lead quality, campaign effectiveness, messaging, and prospect conversion.Partner with Maintenance and Operations teams to minimize barriers that impact scheduling and completed tours.Work collaboratively with Regional Leasing Managers to ensure a seamless transition from completed tours into the application and leasing process.Coordinate with Onboarding, Training, IT, Product, and other departments to improve systems, workflows, and customer experience.Serve as the voice of the customer by identifying recurring customer pain points and recommending organizational improvements.Reporting & Communication
Maintain accurate daily, weekly, monthly, and quarterly operational reporting.Present KPI results, performance trends, risks, and improvement strategies to senior leadership.Communicate operational priorities, organizational updates, and performance expectations consistently across the Leasing team.Provide recommendations supported by data to improve operational performance and customer outcomes.Customer Experience
Handle complex customer escalations with professionalism and urgency.Ensure every customer interaction reflects Second Avenue's commitment to service excellence.Reinforce the philosophy that each interaction contributes to the customer's leasing decision, overall perception of the company, and long-term resident satisfaction.Champion initiatives that improve the overall prospect journey from first inquiry through completed property tour.Other Responsibilities
Stay informed of industry trends, leasing best practices, Fair Housing regulations, and contact center innovations.Perform additional duties and special projects as assigned.Qualifications and Experience
Required Qualifications
Demonstrated success leading and developing high-performing sales, leasing, or customer engagement teams within a contact center environment.Strong leadership, coaching, mentoring, and employee development with the ability to motivate teams and drive performance results.Proven ability to analyze performance data, identify trends and implement action plans to improve operational and sales outcomes.Strong communication, collaboration, and relationship building skills with the ability to partner effectively across multiple departments.Strong organizational skills with attention to detail and the ability to prioritize initiatives and meet deadlines.Ability to manage competing priorities, adapt in a fast-paced environment, and lead through change.Working knowledge of CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.Understanding of Fair Housing regulations and applicable state and federal laws impacting the Property Management industry.Preferred Qualifications
5+ years of Property Management and Leasing experience.5+ years of successful management and leadership of customer service teams.Bachelor’s degree in related field preferred; equivalent professional experience may be considered in lieu of degree.Working Conditions and Physical Requirements
Direct Reports
Benefits
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Leasing Agent is an experienced, motivated, and result-driven leasing professional responsible for leasing homes within the assigned markets. This position manages vetted leads and may engage prospects at different stages of the leasing journey. Guiding prospects through application, lease execution, and move-in with a strong focus on timely follow-up, conversion, and customer service experience. The role also requires consistent prospect engagement, a strong understanding of available inventory and the ability to use market knowledge and prospect feedback to help drive leasing activity while working closely with internal teams to support effective leasing execution and portfolio performance.
Success in this role is measured by converting qualified leads and completed tours into application and move-ins, managing a high-volume pipeline and consistently meeting monthly leasing goals. The Leasing Agent must be organized, responsive, sales-focused, and able to work independently while partnering with internal teams to support effective leasing execution and strong portfolio performance. The right candidate will thrive in a fast paced, accountable and collaborative environment where priorities can shift quickly and strong execution is essential.
Duties and Responsibilities
Carry out leasing activities within assigned markets for Second Avenue. This includes responsibility for a rotating portfolio of available homes across one or more markets.Work independently within standard business hours to respond to vetted leads and follow-up with prospects via phone, email and texting to drive leasing objectives for the portfolio managedMaintain and document lead activity in Second Avenue’s CRM regarding tours, prospect notes and applications as activity transpiresWork in tandem with one or more Leasing Associates in the Company contact center to ensure quick and timely follow up with assigned leads, prospects and applicationsMonitor market conditions, prospect feedback and leasing statistics to provide input and recommendations on pricing changes and/or specials for properties; share insights with Asset Management on pricing changes for markets and make recommendations on specials to OperationsClosely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issuesReview advertising and provide feedback to the Company’s Marketing team on strategies to improve leasing and the resulting revenue for a managed portfolio of homesThrough the duties and responsibilities outlined herein, maintain a high volume of move-in’s and applications each month within the assigned market(s), typically set at 30 or more move ins per month as the expected goalWork closely with other members of the Leasing Team and support them as neededTrack and support leasing operations KPI’s for assigned marketsMonitor feedback and property inspections to communicate with Renovations, Turns and Maintenance departments regarding the overall condition of the vacant homesDeliver a positive customer service experience during all interaction with prospects, associates, peers, support groups, vendors, and residentsEffectively and efficiently support company goals, initiatives, and programs, to ensure compliance along with results-oriented intentFollow the terms and be versed in the rules of Fair Housing, The Fair Credit Reporting Act, the American Disabilities Act, and other applicable leasing regulationsComply with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal lawsOther projects or duties as assigned
Qualifications
An active real estate salesperson’s license requiredStrong organizational skills, decision making abilities and ability to work evenings and weekends as lead volume requiresAbility to utilize sales skills to encourage prospects to apply for homesCapacity to prioritize higher than average workloads in a fast-paced work environment and ability to be flexible and quickly adapt to changing business needs and processesKnowledge of State Landlord Tenant Laws/Statutes, legal notices and processesComprehension of federal fair housing laws and any applicable local housing provisionsExcellent customer service and interpersonal skillsProfessional verbal and written communication skillsAbility to identify, analyze, and resolve issuesAbility to set, manage and meet goals and deadlinesAbility to exercise independent judgment and maintain confidentialityAbility to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting softwareCurrent driver’s license and automobile insuranceEducation and Experience
Minimum high school graduate required. Associate degree or higher degree preferredMinimum of 2 years of experience in Leasing and management in commercial or residential leasingBi-lingual is a plus
Job Competencies
Able to exhibit a proven track record with respect to goal achievement and adherence to planned timeframesProven ability to interact effectively with a wide range of highly experienced peers, principals, prospectsSuccessful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks.Meet Performance benchmarks including response time, conversion rates and move in targetsStrong work ethic, value system, high level of adaptability and team orientation.
Benefits
Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Leasing Agent is an experienced, motivated, and result-driven leasing professional responsible for leasing homes within the assigned markets. This position manages vetted leads and may engage prospects at different stages of the leasing journey. Guiding prospects through application, lease execution, and move-in with a strong focus on timely follow-up, conversion, and customer service experience. The role also requires consistent prospect engagement, a strong understanding of available inventory and the ability to use market knowledge and prospect feedback to help drive leasing activity while working closely with internal teams to support effective leasing execution and portfolio performance.
Success in this role is measured by converting qualified leads and completed tours into application and move-ins, managing a high-volume pipeline and consistently meeting monthly leasing goals. The Leasing Agent must be organized, responsive, sales-focused, and able to work independently while partnering with internal teams to support effective leasing execution and strong portfolio performance. The right candidate will thrive in a fast paced, accountable and collaborative environment where priorities can shift quickly and strong execution is essential.
Duties and Responsibilities
Carry out leasing activities within assigned markets for Second Avenue. This includes responsibility for a rotating portfolio of available homes across one or more markets.Work independently within standard business hours to respond to vetted leads and follow-up with prospects via phone, email and texting to drive leasing objectives for the portfolio managedMaintain and document lead activity in Second Avenue’s CRM regarding tours, prospect notes and applications as activity transpiresWork in tandem with one or more Leasing Associates in the Company contact center to ensure quick and timely follow up with assigned leads, prospects and applicationsMonitor market conditions, prospect feedback and leasing statistics to provide input and recommendations on pricing changes and/or specials for properties; share insights with Asset Management on pricing changes for markets and make recommendations on specials to OperationsClosely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issuesReview advertising and provide feedback to the Company’s Marketing team on strategies to improve leasing and the resulting revenue for a managed portfolio of homesThrough the duties and responsibilities outlined herein, maintain a high volume of move-in’s and applications each month within the assigned market(s), typically set at 30 or more move ins per month as the expected goalWork closely with other members of the Leasing Team and support them as neededTrack and support leasing operations KPI’s for assigned marketsMonitor feedback and property inspections to communicate with Renovations, Turns and Maintenance departments regarding the overall condition of the vacant homesDeliver a positive customer service experience during all interaction with prospects, associates, peers, support groups, vendors, and residentsEffectively and efficiently support company goals, initiatives, and programs, to ensure compliance along with results-oriented intentFollow the terms and be versed in the rules of Fair Housing, The Fair Credit Reporting Act, the American Disabilities Act, and other applicable leasing regulationsComply with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal lawsOther projects or duties as assigned
Qualifications
An active real estate salesperson’s license requiredStrong organizational skills, decision making abilities and ability to work evenings and weekends as lead volume requiresAbility to utilize sales skills to encourage prospects to apply for homesCapacity to prioritize higher than average workloads in a fast-paced work environment and ability to be flexible and quickly adapt to changing business needs and processesKnowledge of State Landlord Tenant Laws/Statutes, legal notices and processesComprehension of federal fair housing laws and any applicable local housing provisionsExcellent customer service and interpersonal skillsProfessional verbal and written communication skillsAbility to identify, analyze, and resolve issuesAbility to set, manage and meet goals and deadlinesAbility to exercise independent judgment and maintain confidentialityAbility to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting softwareCurrent driver’s license and automobile insuranceEducation and Experience
Minimum high school graduate required. Associate degree or higher degree preferredMinimum of 2 years of experience in Leasing and management in commercial or residential leasingBi-lingual is a plus
Job Competencies
Able to exhibit a proven track record with respect to goal achievement and adherence to planned timeframesProven ability to interact effectively with a wide range of highly experienced peers, principals, prospectsSuccessful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks.Meet Performance benchmarks including response time, conversion rates and move in targetsStrong work ethic, value system, high level of adaptability and team orientation.
Benefits
Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Leasing Agent is an experienced, motivated, and result-driven leasing professional responsible for leasing homes within the assigned markets. This position manages vetted leads and may engage prospects at different stages of the leasing journey. Guiding prospects through application, lease execution, and move-in with a strong focus on timely follow-up, conversion, and customer service experience. The role also requires consistent prospect engagement, a strong understanding of available inventory and the ability to use market knowledge and prospect feedback to help drive leasing activity while working closely with internal teams to support effective leasing execution and portfolio performance.
Success in this role is measured by converting qualified leads and completed tours into application and move-ins, managing a high-volume pipeline and consistently meeting monthly leasing goals. The Leasing Agent must be organized, responsive, sales-focused, and able to work independently while partnering with internal teams to support effective leasing execution and strong portfolio performance. The right candidate will thrive in a fast paced, accountable and collaborative environment where priorities can shift quickly and strong execution is essential.
Duties and Responsibilities
Carry out leasing activities within assigned markets for Second Avenue. This includes responsibility for a rotating portfolio of available homes across one or more markets.Work independently within standard business hours to respond to vetted leads and follow-up with prospects via phone, email and texting to drive leasing objectives for the portfolio managedMaintain and document lead activity in Second Avenue’s CRM regarding tours, prospect notes and applications as activity transpiresWork in tandem with one or more Leasing Associates in the Company contact center to ensure quick and timely follow up with assigned leads, prospects and applicationsMonitor market conditions, prospect feedback and leasing statistics to provide input and recommendations on pricing changes and/or specials for properties; share insights with Asset Management on pricing changes for markets and make recommendations on specials to OperationsClosely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issuesReview advertising and provide feedback to the Company’s Marketing team on strategies to improve leasing and the resulting revenue for a managed portfolio of homesThrough the duties and responsibilities outlined herein, maintain a high volume of move-in’s and applications each month within the assigned market(s), typically set at 30 or more move ins per month as the expected goalWork closely with other members of the Leasing Team and support them as neededTrack and support leasing operations KPI’s for assigned marketsMonitor feedback and property inspections to communicate with Renovations, Turns and Maintenance departments regarding the overall condition of the vacant homesDeliver a positive customer service experience during all interaction with prospects, associates, peers, support groups, vendors, and residentsEffectively and efficiently support company goals, initiatives, and programs, to ensure compliance along with results-oriented intentFollow the terms and be versed in the rules of Fair Housing, The Fair Credit Reporting Act, the American Disabilities Act, and other applicable leasing regulationsComply with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal lawsOther projects or duties as assigned
Qualifications
An active real estate salesperson’s license requiredStrong organizational skills, decision making abilities and ability to work evenings and weekends as lead volume requiresAbility to utilize sales skills to encourage prospects to apply for homesCapacity to prioritize higher than average workloads in a fast-paced work environment and ability to be flexible and quickly adapt to changing business needs and processesKnowledge of State Landlord Tenant Laws/Statutes, legal notices and processesComprehension of federal fair housing laws and any applicable local housing provisionsExcellent customer service and interpersonal skillsProfessional verbal and written communication skillsAbility to identify, analyze, and resolve issuesAbility to set, manage and meet goals and deadlinesAbility to exercise independent judgment and maintain confidentialityAbility to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting softwareCurrent driver’s license and automobile insuranceEducation and Experience
Minimum high school graduate required. Associate degree or higher degree preferredMinimum of 2 years of experience in Leasing and management in commercial or residential leasingBi-lingual is a plus
Job Competencies
Able to exhibit a proven track record with respect to goal achievement and adherence to planned timeframesProven ability to interact effectively with a wide range of highly experienced peers, principals, prospectsSuccessful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks.Meet Performance benchmarks including response time, conversion rates and move in targetsStrong work ethic, value system, high level of adaptability and team orientation.
Benefits
Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Leasing Agent is an experienced, motivated, and result-driven leasing professional responsible for leasing homes within the assigned markets. This position manages vetted leads and may engage prospects at different stages of the leasing journey. Guiding prospects through application, lease execution, and move-in with a strong focus on timely follow-up, conversion, and customer service experience. The role also requires consistent prospect engagement, a strong understanding of available inventory and the ability to use market knowledge and prospect feedback to help drive leasing activity while working closely with internal teams to support effective leasing execution and portfolio performance.
Success in this role is measured by converting qualified leads and completed tours into application and move-ins, managing a high-volume pipeline and consistently meeting monthly leasing goals. The Leasing Agent must be organized, responsive, sales-focused, and able to work independently while partnering with internal teams to support effective leasing execution and strong portfolio performance. The right candidate will thrive in a fast paced, accountable and collaborative environment where priorities can shift quickly and strong execution is essential.
Duties and Responsibilities
Carry out leasing activities within assigned markets for Second Avenue. This includes responsibility for a rotating portfolio of available homes across one or more markets.Work independently within standard business hours to respond to vetted leads and follow-up with prospects via phone, email and texting to drive leasing objectives for the portfolio managedMaintain and document lead activity in Second Avenue’s CRM regarding tours, prospect notes and applications as activity transpiresWork in tandem with one or more Leasing Associates in the Company contact center to ensure quick and timely follow up with assigned leads, prospects and applicationsMonitor market conditions, prospect feedback and leasing statistics to provide input and recommendations on pricing changes and/or specials for properties; share insights with Asset Management on pricing changes for markets and make recommendations on specials to OperationsClosely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issuesReview advertising and provide feedback to the Company’s Marketing team on strategies to improve leasing and the resulting revenue for a managed portfolio of homesThrough the duties and responsibilities outlined herein, maintain a high volume of move-in’s and applications each month within the assigned market(s), typically set at 30 or more move ins per month as the expected goalWork closely with other members of the Leasing Team and support them as neededTrack and support leasing operations KPI’s for assigned marketsMonitor feedback and property inspections to communicate with Renovations, Turns and Maintenance departments regarding the overall condition of the vacant homesDeliver a positive customer service experience during all interaction with prospects, associates, peers, support groups, vendors, and residentsEffectively and efficiently support company goals, initiatives, and programs, to ensure compliance along with results-oriented intentFollow the terms and be versed in the rules of Fair Housing, The Fair Credit Reporting Act, the American Disabilities Act, and other applicable leasing regulationsComply with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal lawsOther projects or duties as assigned
Qualifications
An active real estate salesperson’s license requiredStrong organizational skills, decision making abilities and ability to work evenings and weekends as lead volume requiresAbility to utilize sales skills to encourage prospects to apply for homesCapacity to prioritize higher than average workloads in a fast-paced work environment and ability to be flexible and quickly adapt to changing business needs and processesKnowledge of State Landlord Tenant Laws/Statutes, legal notices and processesComprehension of federal fair housing laws and any applicable local housing provisionsExcellent customer service and interpersonal skillsProfessional verbal and written communication skillsAbility to identify, analyze, and resolve issuesAbility to set, manage and meet goals and deadlinesAbility to exercise independent judgment and maintain confidentialityAbility to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting softwareCurrent driver’s license and automobile insuranceEducation and Experience
Minimum high school graduate required. Associate degree or higher degree preferredMinimum of 2 years of experience in Leasing and management in commercial or residential leasingBi-lingual is a plus
Job Competencies
Able to exhibit a proven track record with respect to goal achievement and adherence to planned timeframesProven ability to interact effectively with a wide range of highly experienced peers, principals, prospectsSuccessful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks.Meet Performance benchmarks including response time, conversion rates and move in targetsStrong work ethic, value system, high level of adaptability and team orientation.
Benefits
Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read Less