Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Experience working in a medium to large, fast past Single-Family Construction/Remodeling Environment is a Must – As well as Knowledge of R&M, Turns, Rehabs, Construction Terminology and strong computer skills. Institutional level experience is a plus.
Duties and Responsibilities
Create Rehab and Turn Scopes based on underwriting budgets and recommendations from in-house acquisition and management teams..Build and maintain relationships with third-party national service providers to ensure efficient, cost effective and timely coordination and operations.Review and approve SOW proposals prepared by third party service provider.Accountability relating to definition of work scopes and job costing approval processes.Maintain real time knowledge of all applicable health and safety rules and regulations, as well as applicable local, state, and federal laws and building codes.Oversight of Rehab/Turn operations.Maintain divisional reporting requirements to clients and other Second Avenue divisions.Update internal reports/files on daily basis to assure continuity and efficiency.Skills/Specialized Knowledge
5 plus years of residential construction and renovation exposure.Self-motivated and able to take independent initiative to meet deadlines and solve problems.Advanced ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, SharePoint and various internal software platforms.Ability to prepare and review accurate budgets/scopes relating to initial property intake renovations.Excellent customer service and interpersonal skills.Professional verbal and written communication skills.Strong time-management skills.Highly organized and ability to multi-task.Ability to make quick and effective decisions.Ability to identify, analyze, and resolve issues.Ability to be flexible and quickly adapt to changing business needs and processes.Ability to set, manage and meet goals and deadlines.Ability to exercise independent judgment and maintain confidentiality.Ability to engage in a collaborative environment.Other Requirements
Ability to be reachable via phone and/or email at all times (including weekends), except during approved time off.Periodic travel to organizational meetings.Ability to tolerate stressful situations.Ability to work under minimal supervision.Physical Requirements
Standing, walking, and/or sitting for extended periods of time.Ideal Candidate Characteristics and Background
Minimum high school diploma (or equivalency) required. Associates Degree or higher degree preferred. Outstanding ability to understand and translate site photos and reports into actionable Rehab/Turn needs to meet established specifications and standards.Understanding of common-sense construction approaches and practices.Ability to exhibit a proven track record with respect to goal achievement, adherence to planned timeframes and urgency of execution of all related tasks and initiatives.Proven ability to interact effectively with a wide range of highly experienced peers and principals.Experience and knowledge with respect to accounting and management software platforms and related platforms a desirable plus.Successful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks within set timeframes.Strong work ethic, value system, high level of adaptability and team orientation.Ability to adapt in a changing environment.Position Type
Full-time, Salaried – Exempt
Benefits
Paid Holidays, Paid Time Off, Medical, Vision and Dental Insurance, 401K, Short and Long-Term Disability
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deed residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The Resident Retention Specialist is responsible for maximizing resident retention through proactive communication, relationship building, problem solving, and sales-focused renewal strategies. This role serves as a primary point of contact for lease renewals, transfers, notices to vacate, disposition-related relocations, and move-out coordination. The ideal candidate is a strong communicator with an entrepreneurial mindset, a passion for problem solving, and the ability to influence positive resident outcomes. Success in this role requires leveraging all communication channels (particularly phone calls) to build relationships, address concerns, and identify retention opportunities. This role partners closely with Operations, Maintenance, Leasing, Market Management, and other internal teams to resolve issues, enhance the resident experience, and support retention goals.
Duties and Responsibilities
Resident Retention & Renewals
Proactively manage a group of residents approaching lease expiration and execute retention strategies to maximize renewal conversions.Utilize phone calls, email, text messaging, property management systems, and other communication channels to maintain consistent resident engagement.Educate residents on renewal options, lease terms, and available programs.Identify resident concerns, objections, and barriers to renewal and work collaboratively to develop appropriate solutions.Escalate resident issues, property concerns, maintenance challenges, or service-related matters that may negatively impact retention.Monitor renewal eligibility and ensure all renewal activities are completed accurately and timely.Maintain thorough documentation of resident interactions and retention efforts.Follow Second Avenue’s lease administration policies and procedures while also complying with all health safety, state and local tenant landlord laws.Resident Experience & Problem Resolution
Build and maintain positive resident relationships through professional, empathetic, and solution-oriented communication.Investigate and resolve resident concerns whenever possible while partnering with internal teams for issue resolution.Deliver exceptional customer service while balancing resident needs and company objectives.Identify recurring resident concerns and provide feedback to leadership to improve processes, service delivery, and retention performance. Accurately prepare and be thoroughly knowledgeable about all renewal related reporting.Notice to Vacate & Move-Out Management
Manage the Notice to Vacate (NTV) process from initial communication through move-out completion.Engage residents who have submitted notice to identify potential retention opportunities and explore alternatives to moving.Coordinate move-out timelines, required documentation, and resident communications.Ensure all move-out activities are completed in accordance with company policies and procedures.Administrative & Operational Support
Process lease administration changes and resident account updates.Review all Month-to-Month residents to confirm status and renewal opportunities.Support ownership transitions, onboarding of new assets, and portfolio-related administrative activities.Review renter's insurance compliance and related resident documentation.Maintain accurate reporting and documentation related to retention, renewals, transfers, move-outs, and resident communications.Assist with special projects and operational initiatives as assigned.Follow all company policies, lease administration procedures, and applicable federal, state, and local landlord-tenant laws.Assist with HOA, municipal, and compliance-related resident matters.Perform other duties as assigned.Qualifications
Education and Experience
Job Competencies
Benefits
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary:
The Portfolio Accountant will have an opportunity to work across our business disciplines and interact daily with our Executive Management team. Desired qualities include teamwork, flexibility, being able to meet the demands of a deal-oriented work environment, and most importantly, following fully executing all assignments with a “wrestle it to the ground” attitude and focus. We offer a casual, yet professional work environment.
Essential Job Functions:
· Prepare daily and monthly journal entries
· Complete and maintain balance sheet reconciliations
· Prepare month end financial packages for clients and internal management
· Reviews Balance sheet and Income statements to ensure accuracy
· Review and process new vendor requests
· Review and process accounts payable invoices
· Review posting for electronic payments
· Review and record closing proceeds from property sales.
· Review and record payments for property purchases
· Review and record payments for commissions earned and paid
· Prepare ad-hoc reports as requested
Education and/or Experience:
· Bachelor’s degree in accounting is required
· Minimum 3 years of experience in accounting and financial statement preparation is required.
· Previous single family or multi-family property management accounting experience is preferred.
· Propertyware and NetSuite experience is preferred
· Intermediate Excel expertise is required
Skills/Specialized Knowledge:
· Ability to effectively prioritize and execute task in a fast-paced dynamic environment
· Understanding of Generally Accepted Accounting Principles (GAAP)
· Analytical and problem-solving abilities including the ability to identify and implement best practices that improve the accounting team’s effectiveness and efficiency
· Commitment to continuous improvement
· Commitment to providing best-in-class customer service
· Ability to work under minimal supervision
Position Type
Full-time, Salaried
Hybrid
Benefits
Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read LessSecond Avenue is recruiting a talented individual with relevant experience in Institutional Single-Family Rentals including experience in Repairs, Turns and Maintenance for its Tampa, FL location.
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition and property management services for its clients.
We offer a positive culture and professional work environment. Please see our website for additional background on our business platform - www.secondavenue.com.
Job Summary
The R&M Specialist is a position focused on managing work order intake and making certain work orders are dispatched in accordance with the priority assigned. Position will also work in assisting the Field Service Manager on reviewing quality control intakes submitted by field personnel on recently completed renovations and turns. R&M Specialists are key resources to the PM team and will help de-escalate work order issues with residents, making certain that they are kept aware of dispatch status and the nature of the repairs being completed at the property. The specialist is also a key resource in reviewing inspection reports from completed renovations and turns making certain that any corrections are completed. RTM Specialist must be professional and have a solid comprehension of construction/maintenance processes and techniques.
Duties and Responsibilities
Intake work orders, vetting them for appropriateness and working with residents to trouble- shoot issues prior to dispatching.Review work orders to make certain they are dispatched in a timely basis and in accordance with the priority assigned to the situation being addressed.Make certain that work order proposals are submitted in a timely basis and that the proposals are fully addressing defined issue at the property, also requesting additional proposals as necessary and appropriate.Review move-in inspections and create appropriate work orders to correct items that are not “as is”.Review submitted inspection reports from renovations and turns and making certain that reported QC issues are completed fully and in a timely basis.Preview work order proposal over approval limits, making certain that all components are included and that SOW is complete and appropriate for issue being addressed and then present to manager for review and approval.On “as needed” basis, conduct QC inspections of ready inventory in market and submit necessary reports.Provide customer excellent service support/resident interaction.Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.Assist in oversight of maintenance/turnkey operations.Qualifications
Attention to detail and ability to make effective schedule in accordance with priorities for that day, week, month.Ability to work with various technology platforms and to take appropriate action.Knowledge of Repairs & Maintenance, Renovations, and Turnkey operations.Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and property operating software.Excellent customer service and interpersonal skills.Professional verbal and written communication skills.Strong time-management skills.Ability to multi-task.Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues.Ability to be flexible and quickly adapt to changing business needs and processes.Ability to set, manage and meet goals and deadlines.Ability to exercise independent judgment and maintain confidentiality.Education and Experience
Minimum high school graduate required.2+ years of experience in residential property management.2+ years of experience in maintenance and work order management or construction experience.Job Competencies
Sense of urgency and desire to render excellent customer service.Ability to provide creative solutions to residents and vendors.Ability to de-escalate tense customer service situations.Solid ability to manage processes and to effectively review reports and images and take appropriate action relative to findings.Ability to organize work load, to prioritize activities and follow-up appropriately.Attention to detail and ability to communicate findings clearly in both writing and photographically.Position Type
Full-time, Salaried Non–Exempt
Benefits
Paid Holidays, Paid Time Off, Short-Term Disability, Medical, Vision and Dental Insurance, 401K
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Read LessSecond Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
Job Summary
The RTM Coordinator plays a critical role in managing the intake, prioritization, and dispatch of work orders, ensuring service requests are addressed efficiently and in accordance with priority levels. This position supports the Field Service Manager with quality control oversight of completed renovations and unit turns. The RTM Coordinator is also a key liaison between the property management team, residents, and vendors—resolving conflicts, de-escalating service issues, and ensuring a high level of customer satisfaction. Effective client and resident communication, proactive problem-solving, and timely follow-through are essential to success in this role.
Duties and Responsibilities
Qualifications
Attention to detail and ability to make an effective schedule in accordance with priorities for that day, week, month.Ability to work with various technology platforms and to take appropriate action.Knowledge of Repairs & Maintenance, Renovations, and Turnkey operations.Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating software.Excellent customer service and interpersonal skills.Professional verbal and written communication skills.Strong time-management skills.Ability to multi-task.Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues.Ability to be flexible and quickly adapt to changing business needs and processes.Ability to set, manage and meet goals and deadlines.Ability to exercise independent judgment and maintain confidentiality.Education and Experience
Job Competencies
Benefits
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Read Less