Are you ready to invest in your career with a quickly growing company? As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!
CUSTOMER SERVICE AGENT
A. Qualification Standards. Must meet the applicable Company and regulatory
requirements and be qualified through experience, education, and in accordance
with other qualification standards set forth by the General Manager of Seaplane
Operations.
B. Line of Authority. Reports to the Departure Lead.
C. Duties and Responsibilities
1. Promotes and fosters a safe and secure working and operating environment,
Leadership commitment, and the promotion of safety as a core value of the company.
2. Must learn all pertinent information and operating procedures relevant to their
position.
3. Checks in customers and their baggage for flights ensure weights are entered
for weight and balance purposes.
4. Prepares manifest for flights.
5. Confirms return reservations.
6. Manages overweight and overbooked flights; solicits volunteers; and removes
passengers, baggage and Fast Pak as needed to ensure weight and balance
parameters are within limits.
7. Accountable for ensuring accurate manifests so no aircraft are sent out
overweight.
8. Processes no-shows and standby passengers
9. Makes passenger announcements (boarding, delays, canceled flights, others
as required).
10. Assists customers with claims for delayed and damaged baggage.
11. Responds to customer’s inquiries.
12. Provides general customer assistance.
13. Enforces check-in time cutoff.
14. Ensures flights are properly loaded.
15. Coordinates on-time boarding of flights in an effort to ensure flights depart in a
timely manner.
16. Confirms new reservations as needed.
17. Uses Company’s applicable software system to perform customer service
functions.
18. Ensures compliance with Company and Federal regulations.
19. Other required duties as assigned by station management team member
Education and Experience:
Physical Requirements:
Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedlyWorking Conditions: Normal working conditions absent extreme factors
Note: The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer
Airline Inventory Control
Duties and Responsibilities
Qualifications
High school degree or equivalentKnowledge of Computer data inputInventory management experience desired, not required Read LessRAMP AGENT
A. Qualification Standards. Must meet the applicable Company and regulatory
requirements and be qualified through experience, education, and in accordance
with other qualification standards set forth by the General Manager of Seaplane
Operations.
B. Line of Authority. Reports to the Ramp Lead.
C. Duties & Responsibilities
1. Promotes and fosters a safe and secure working and operating environment,
Leadership commitment, and the promotion of safety as a core value of the company.
2. Obligated to learn all pertinent information and operating procedures relevant
to the position.
3. Fuels aircraft, completes fuel quality checks, and follows all fueling procedures.
4. Pumps floats as required.
5. Assists Flight Crewmembers in loading and unloading passengers.
6. Responsible for collection, loading, unloading and delivering of baggage.
7. Assists Captain in starting of aircraft.
8. Responsible for tying and untying of aircraft from dock.
9. Cleans dock area, including trash removal.
10. Responsible for recovering and discarding debris and other Foreign Object
Debris (FOD) that could damage the aircraft, propellers, or people.
11. Accountable for passenger safety on the ramp and dock area, security on the
docks, and employee safety.
12. Other required duties as assigned by station management team members
Read LessJob Title: Twin Engine Seaplane Pilot – FAA Part 121 Operations (Caribbean)
Location: Caribbean Base – St. Croix, USVI
Job Type: Full-Time
Company: Seaborne Airlines
About Us:
Seaborne Airlines is the USVI’s premier seaplane airline, providing scheduled passenger service between St. Croix and St. Thomas using De Havilland Twin Otter floatplanes under FAA Part 121 regulations. With decades of experience operating in tropical and marine environments, we pride ourselves on combining operational excellence with the unmatched beauty and culture of the Caribbean region.
Position Summary:
We are seeking a highly qualified Twin Engine Seaplane Pilot to join our team. This role requires extensive multi-engine float experience and the ability to safely operate in tropical marine environments, including congested harbors and coastal areas. You’ll fly scheduled and charter operations to and from iconic Caribbean destinations, bringing safety, precision, and professionalism to every flight.
Key Responsibilities:
Operate De Havilland DHC6-300 aircraft in compliance with FAA Part 121 regulations and company SOPsConduct water-based operations including takeoffs, landings, taxiing, docking, and mooringPerform pre-flight planning and inspections, and post-flight documentationCommunicate effectively with dispatch, ATC, ground support, and passengersAdapt quickly to dynamic tropical weather patterns and variable sea conditionsDeliver safe, efficient, and exceptional service in a high-visibility passenger-facing roleMinimum Qualifications:
FAA Airline Transport Pilot (ATP) Written Test completedFAA Commercial Multi-Engine Land & Sea ratingFAA First Class Medical CertificatePrior experience in FAA Part 121 or 135 operationsDemonstrated proficiency in seaplane operations in coastal, island, or open water environmentsU.S. citizenship or legal work authorization for operations in U.S. territoriesPreferred Qualifications:
FAA Airline Transport Pilot (ATP) Certificate with Multi-Engine Land & Sea ratingPIC time in aircraft such as the De Havilland DHC-6 Twin Otter (on floats), Grumman G-73 Mallard, or similarBenefits:
Competitive base salaryHealth, dental, and vision insurance401(k) with company matchPaid vacation and island-hopping travel privilegesRelocation assistance for qualified candidatesOpportunities for growth into training, check airman, or management rolesHow to Apply:
Submit your resume, a brief cover letter, and copies of your ATP certificate, medical, and logbook summary.
