Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining a clean work environment, communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication and critical thinking skills, and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
ResponsibilitiesMonitor the maintain knowledge of hotel operations and activitiesTake reservations and answer questions via phone, email, and in-personBuild rapport with guests and identify their needs through friendly conversation and open-ended questionsDescribe the features and amenities of guest roomsEnsure compliance with health and quality standardsCook breakfast for guests (AM shift only)Restock & clean breakfast, kitchen, lobby, and restroom areas. Qualifications Friendly and outgoing personalityFamiliarity with hospitality industry standardsProficient in English; knowledge of other languages is a plusComputer literacyAble to resolve issues with a customer-focused orientationFood Handler LicenseAble to lift 30 pounds
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