Position Summary
The Infrastructure & User Support Manager leads the internal team and external MSP responsible for IT infrastructure and IT user support services. This role is responsible for collaborating with cross-functional teams, managing resources, and overseeing the related processes to ensure alignment with the organization's business goals.
Essential Duties and Responsibilities
Recruit, lead, and mentor direct reports, providing technical guidance, prioritization, and timely performance feedback; cultivating the personal, spiritual, financial, and professional growth of employees through open communication and weekly 1:1sOwns and provides hands-on leadership and oversight for network infrastructure (on prem and Azure), server environments (physical, virtual, and cloud-based), and end user hardware lifecycle (PCs, peripherals, refresh cycles) ensuring stability, reliability, and alignment with security best practicesProvides directional leadership and oversight of IT MSP (Network, Server, PC, and Tier 1 User Support)Implements, enforces, and audits network, endpoint, identity, incident response, and security controlsOwns the overall user support experience ensuring timely, effective, and user‑focused resolution of issues with a focus on quality, accountability, and continuous improvementProvides hands-on IT support such as fielding communications, performing Identity and Access Management (IAM) activities, configuring, installing hardware, software and peripherals, and traveling to marketsRemains current with technological developments such as Artificial Intelligence and evaluates the feasibility of incorporating these solutions within the IT Infrastructure and User Support ecosystemsProvides project management services through coordination, planning, and implementation of technology-related projects and initiativesContribute to IT roadmap planning related to operations, infrastructure, cybersecurity, and supportMaintains and upholds IT policies and procedures knowledge basePerforms other related duties as assigned
Qualifications and Skills
Bachelor’s degree in Information Technology, Information Systems, or a related field strongly preferred7+ years of progressive experience in IT operations, infrastructure, or user support roles3+ years of experience in a senior, lead, or management capacityHands‑on experience supporting hybrid IT environments (on‑prem and Azure cloud)Demonstrated ability to balance technical work with people leadership and service ownershipStrong understanding of computer systems, security, network and systems administration requiredMust be curious, proactive, and have a high attention to detail with a relentless pursuit to surmount barriers and meet deadlinesAbility to use logic and reasoning to compare alternative solutions, reach conclusions, and solve problemsExcellent interpersonal skills and ability to effectively communicate and collaborate with teams across the entire organization Strong organizational and time management skills necessary to be successful working in a cross-functional, fast-paced environment with frequently shifting priorities Familiarity with Apple hardware and software technology preferred Must be at least 21 years of age to drive a company vehicle and have a valid driver’s license and clean driving record
Work Environment and Physical Requirements
Works in a temperature-controlled environment, with low noise levels Prolonged periods of sitting required Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds Read LessPosition Summary
The Land Analyst plays a critical role in supporting the LEAD department by leading financial modeling, cost analysis, strategic analysis, and market research to evaluate land acquisition and development opportunities. This role ensures that land-related investments are assessed accurately, aligned with strategic goals, and executed with financial discipline.
This position is embedded within the LEAD team and serves as a key connector between land operations and financial oversight. The Land Analyst works closely with the Acquisition Specialist, Entitlement Development Research Specialist, and Finance team to maintain accurate internal land tracking systems, analyze development costs, and support long-term land portfolio planning. This role is for someone with 3–5 years of experience in financial analysis and modeling who is energized by solving complex problems and enjoys building models that drive investment decisions, and thrives in a collaborative, learning-focused environment. Prior land or real estate experience is not required — training will be provided.
Essential Duties and Responsibilities
Build and maintain financial models to evaluate land investments and develop partnerships.Coordinate with Finance and external partners to ensure timely delivery of documents and responses related to off-balance sheet land holdings.Analyze development budgets and actual costs to ensure alignment with financial expectations.Maintain internal land tracking systems and support improvements to land portfolio toolsConduct market research and competitor tracking to inform land strategy and pricingSupport strategic planning through scenario modeling and forecastingAssist in identifying and evaluating potential new markets for company expansionCoordinate due diligence activities and summarize key risks and findings for leadershipMaintain organized records of due diligence documentation and deal statusCollaborate with Finance to ensure accurate budget and cash flow planningAssist in reviewing and revising land contracts with the Acquisition and Legal teamsRecommend process improvements and support tool development (e.g. GIS, evaluators)Qualifications and Skills
Bachelor’s degree in Finance, Accounting, Business, or related field (preferred)3-5 years of experience in financial analysis and modeling across multiple projects or rolesExperience in Excel-based modeling, scenario analysis, and presenting financial insights to decision makersStrong analytical, organizational, and communication skillsAbility to manage multiple projects and meet deadlinesValid driver’s license and clean driving recordMust be at least 21 years of age to drive a company vehicleWork Environment and Physical Requirements
Works in a temperature-controlled office environment with low noise levelsFrequently required to stand, walk, and sit in a vehiclePage BreakOccasionally required to lift, pull, and push objects up to 10 pounds Read Less