Position Summary
The Infrastructure & User Support Manager leads the internal team and external MSP responsible for IT infrastructure and IT user support services. This role is responsible for collaborating with cross-functional teams, managing resources, and overseeing the related processes to ensure alignment with the organization's business goals.
Essential Duties and Responsibilities
Recruit, lead, and mentor direct reports, providing technical guidance, prioritization, and timely performance feedback; cultivating the personal, spiritual, financial, and professional growth of employees through open communication and weekly 1:1sOwns and provides hands-on leadership and oversight for network infrastructure (on prem and Azure), server environments (physical, virtual, and cloud-based), and end user hardware lifecycle (PCs, peripherals, refresh cycles) ensuring stability, reliability, and alignment with security best practicesProvides directional leadership and oversight of IT MSP (Network, Server, PC, and Tier 1 User Support)Implements, enforces, and audits network, endpoint, identity, incident response, and security controlsOwns the overall user support experience ensuring timely, effective, and user‑focused resolution of issues with a focus on quality, accountability, and continuous improvementProvides hands-on IT support such as fielding communications, performing Identity and Access Management (IAM) activities, configuring, installing hardware, software and peripherals, and traveling to marketsRemains current with technological developments such as Artificial Intelligence and evaluates the feasibility of incorporating these solutions within the IT Infrastructure and User Support ecosystemsProvides project management services through coordination, planning, and implementation of technology-related projects and initiativesContribute to IT roadmap planning related to operations, infrastructure, cybersecurity, and supportMaintains and upholds IT policies and procedures knowledge basePerforms other related duties as assigned
Qualifications and Skills
Bachelor’s degree in Information Technology, Information Systems, or a related field strongly preferred7+ years of progressive experience in IT operations, infrastructure, or user support roles3+ years of experience in a senior, lead, or management capacityHands‑on experience supporting hybrid IT environments (on‑prem and Azure cloud)Demonstrated ability to balance technical work with people leadership and service ownershipStrong understanding of computer systems, security, network and systems administration requiredMust be curious, proactive, and have a high attention to detail with a relentless pursuit to surmount barriers and meet deadlinesAbility to use logic and reasoning to compare alternative solutions, reach conclusions, and solve problemsExcellent interpersonal skills and ability to effectively communicate and collaborate with teams across the entire organization Strong organizational and time management skills necessary to be successful working in a cross-functional, fast-paced environment with frequently shifting priorities Familiarity with Apple hardware and software technology preferred Must be at least 21 years of age to drive a company vehicle and have a valid driver’s license and clean driving record
Work Environment and Physical Requirements
Works in a temperature-controlled environment, with low noise levels Prolonged periods of sitting required Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds Read LessPosition Summary
The Market Coordinator assists the sales team by completing tasks efficiently and ensuring accurate documentation. This position operates as the sales center communication hub internally and externally.
Essential Duties and Responsibilities
Serves as administrative support for the experience specialist by scheduling new home orientations and closingsCoordinates activities and communications surrounding the home closingPurchases and arranges items used for customer appreciation closing gifts Assists in scheduling real estate appraisals and answers questions regarding home specifications and lock box codesResearches market value comparisons to help resolve low home appraisals Ensures paperwork and signatures required for listing agreements are completed accuratelyGuarantees the timely processing of purchase agreementsMaintains inventory of office supplies Collaborates with other departments within the company, as neededQualifications and Skills
Proficient in the use of Windows and Macintosh operating systems and Microsoft Office applications Ability to learn and utilize new softwareExcellent interpersonal skills requiredSuperior organizational and time management skills requiredWork Environment and Physical Requirements
Works in a temperature-controlled office environment, with medium noise levels Prolonged periods of sitting required Occasionally required to walk, stand, and lift objects weighing up to 50 poundsPosition Summary
The Builder Apprentice learns the systemized five-phase build process, under the guidance of an experienced builder.
Essential Duties and Responsibilities
Delivers quality and value through the daily management of the construction process Attends daily production meetings and memorizes the construction schedule Confirms each home site is clean at every stage, every home, with every trade Schedules and directs trade partners utilizing the company HB1 software Develops and maintains positive working relationships with trade partners, vendors, and city officials Completes thorough inspections throughout the build phase to maintain high company construction standards and meet city codes Communicates with manager regarding the build progress Creates a personal organizational system for efficiency and quick response times Inspects all work completed by trade partners for quality work prior to payment approval Completes training program within three (3) monthsQualifications and Skills
Construction experience preferred but not requiredStrong problem-solving and time management skillsAbility to learn new software and utilize company HB1 systemValid driver’s license and clean driving recordMust be at least 21 years of age to drive a company vehicleWork Environment and Physical Requirements
Works outdoors in a non-temperature-controlled environment, with medium to high noise levelsFrequently required to stand, walk, and sit in a vehicleOccasionally required to climb, lift, pull, and push objects up to 70 poundsPosition Summary
The Land Analyst plays a critical role in supporting the LEAD department by leading financial modeling, cost analysis, strategic analysis, and market research to evaluate land acquisition and development opportunities. This role ensures that land-related investments are assessed accurately, aligned with strategic goals, and executed with financial discipline.
This position is embedded within the LEAD team and serves as a key connector between land operations and financial oversight. The Land Analyst works closely with the Acquisition Specialist, Entitlement Development Research Specialist, and Finance team to maintain accurate internal land tracking systems, analyze development costs, and support long-term land portfolio planning. This role is for someone with 3–5 years of experience in financial analysis and modeling who is energized by solving complex problems and enjoys building models that drive investment decisions, and thrives in a collaborative, learning-focused environment. Prior land or real estate experience is not required — training will be provided.
Essential Duties and Responsibilities
Build and maintain financial models to evaluate land investments and develop partnerships.Coordinate with Finance and external partners to ensure timely delivery of documents and responses related to off-balance sheet land holdings.Analyze development budgets and actual costs to ensure alignment with financial expectations.Maintain internal land tracking systems and support improvements to land portfolio toolsConduct market research and competitor tracking to inform land strategy and pricingSupport strategic planning through scenario modeling and forecastingAssist in identifying and evaluating potential new markets for company expansionCoordinate due diligence activities and summarize key risks and findings for leadershipMaintain organized records of due diligence documentation and deal statusCollaborate with Finance to ensure accurate budget and cash flow planningAssist in reviewing and revising land contracts with the Acquisition and Legal teamsRecommend process improvements and support tool development (e.g. GIS, evaluators)Qualifications and Skills
Bachelor’s degree in Finance, Accounting, Business, or related field (preferred)3-5 years of experience in financial analysis and modeling across multiple projects or rolesExperience in Excel-based modeling, scenario analysis, and presenting financial insights to decision makersStrong analytical, organizational, and communication skillsAbility to manage multiple projects and meet deadlinesValid driver’s license and clean driving recordMust be at least 21 years of age to drive a company vehicleWork Environment and Physical Requirements
Works in a temperature-controlled office environment with low noise levelsFrequently required to stand, walk, and sit in a vehiclePage BreakOccasionally required to lift, pull, and push objects up to 10 pounds Read LessPosition Summary
The Digital Marketing Strategist works with the marketing team to coordinate and execute the organization’s digital marketing strategies. This position assists with all business needs related to marketing with an emphasis on digital marketing and lead nurturing.
Essential Duties and Responsibilities
Monitors competitor web presence and maintains a monthly report of the competition’s digital and social media activitiesStrategizes inbound marketing campaign execution including content, platforms, and data analysisDeploys monthly internet marketing calendarUpdates paid and non-paid social platforms to stay current on relevant social media trendsReports on analyticsMonitors and manages paid digital media outlets including promoted accounts, paid search, LinkedIn sponsored updates, and retargeting platformsOversees and maintains lead nurture workflows within the CRM for all forms of online lead engagementManages paid, technical, and on-page SEOCreates CRM workflows and maintains data integrityAssists in marketing campaign planningCollaborate with IT to build Power Bi Dashboards that visualize marketing and sales performance, helping the team identify high ROI channels and optimize campaigns in real timeAnalyze data from CRM, website traffic, advertising platforms, and lead sources to uncover insights that drive incremental leads and appointment conversions. Implement A/B testing frameworks to refine messaging, landing pages, and digital ads for maximum cost-per-lead efficiencyUse predictive analytics and trend reporting to identify new opportunities in emerging platforms or underperforming geographies Drives collaboration across departments to ensure data integrity, consistent tagging, and accurate attribution models for lead to sale tracking
Qualifications and Skills
Work Environment and Physical Requirements
Works in a temperature-controlled office environment, with low noise levelsProlonged periods of sitting requiredOccasionally required to walk, stand, and lift objects weighing 25 poundsPosition Summary
The Data Analyst collaborates with business users to create report specifications and develop, test, and deploy reports and dashboards that can be used to make sound business decisions. This position establishes and enforces data visualization, data discovery, and data quality best practices across the organization
Essential Duties and Responsibilities
Converts ideas and business needs into meaningful report/dashboard designs and data requirementsProvides requirements to the Information Technology Team for source data additions or enhancementsAssists in training end users and maintaining a knowledge base to help promote best practices on how to use data visualization toolsSupports the development of a standard process for defining data requirements, managing governance, creating BI reports/dashboardsEstablishes a relationship with end-users to understand their requirements and deliver solutions that meet their needsParticipates in and drives execution of projects, as appropriateUndertakes any other projects or duties as assigned
Qualifications and Skills
Bachelor’s degree in computer information systems, computer science, or in a science technology, engineering, or math (STEM) discipline preferred but not required 1-2 years of experience working with SQL database development, SQL queries, data structures, stored procedures, SQL Server Integration Services (SSIS), extract transform load (ETL), application programming interface (API) architecture, relational data models is preferredExperience as a data analyst or similar position is preferredExperience in gathering business requirements and translating them into data or reportsAbility to work independently and as part of a team in a dynamic environmentCuriosity to learn and explore new technologies or programming languages to enhance skills and improve work efficiencyAbility to translate complex technical designs and terminologies into simplified business languageStrong communication and persuasion skills. Ability to create messaging materials that meet stakeholder preferences, including the ability to present concepts verballyWork Environment and Physical Requirements
Works in a temperature-controlled environment, with low noise levels Prolonged periods of sitting required Rarely required to walk, stand, lift, pull, or push objects weighing up to 10 poundsPosition Summary
The New Home Consultant serves as a support role to the sales team. The position assists the new home specialist in providing quality customer service to our home buyers.
Essential Duties and Responsibilities
Assists in the coordination of activities and communications surrounding the home closing, such as handling deposit checks and preparing and delivering contract documentsMaintains the quick-move-in home listManages the priority registration list for all neighborhoodsCoordinates listings on MLS and the SMH websiteCreates digital buildouts in company-provided technology systemCollaborates with other departments within the company to resolve customer concerns or system issuesEnsures design studio samples are accurate and professionally displayedAssists buyers in the design studio for their color selection processMaintains inventory of refreshments for customers and staff at the model homeAssists in light cleaning and decorating duties within the model homes; ensuring porches and floors are swept and model home décor is seasonalizedServes as a substitute for the market coordinator, as neededQualifications and Skills
Proficient in the use of Windows and Macintosh operating systems and Microsoft Office applications Ability to learn and utilize new softwareSuperior organizational and time management skills requiredExcellent interpersonal skills: ability to build trust and communicate effectivelyValid driver’s license and clean driving recordMust be at least 21 years of age to drive a company vehicleWork Environment and Physical Requirements
Works in a temperature-controlled office environment, with medium noise levels Prolonged periods of sitting required Occasionally required to walk, stand, and lift objects weighing up to 50 poundsPosition Summary
The New Home Consultant serves as a support role to the sales team. The position assists the new home specialist in providing quality customer service to our home buyers.
Essential Duties and Responsibilities
Assists in the coordination of activities and communications surrounding the home closing, such as handling deposit checks and preparing and delivering contract documentsMaintains the quick-move-in home listManages the priority registration list for all neighborhoodsCoordinates listings on MLS and the SMH websiteCreates digital buildouts in company-provided technology systemCollaborates with other departments within the company to resolve customer concerns or system issuesEnsures design studio samples are accurate and professionally displayedAssists buyers in the design studio for their color selection processMaintains inventory of refreshments for customers and staff at the model homeAssists in light cleaning and decorating duties within the model homes; ensuring porches and floors are swept and model home décor is seasonalizedServes as a substitute for the market coordinator, as neededQualifications and Skills
Proficient in the use of Windows and Macintosh operating systems and Microsoft Office applications Ability to learn and utilize new softwareSuperior organizational and time management skills requiredExcellent interpersonal skills: ability to build trust and communicate effectivelyValid driver’s license and clean driving recordMust be at least 21 years of age to drive a company vehicleWork Environment and Physical Requirements
Works in a temperature-controlled office environment, with medium noise levels Prolonged periods of sitting required Occasionally required to walk, stand, and lift objects weighing up to 50 poundsPosition Summary
The Production Intern supports the Production team by performing daily tasks that ultimately serve the company’s operations, build, and sales teams.
Essential Duties and Responsibilities
Works closely with the Production team to respond to requests and update documentation accurately and timely Assists in uploading house plans to digital storage systemAssist in creating and maintaining house plans, as neededAssists operations and design activities as neededEnsure information is filed and stored correctlyParticipates in preconstruction meetings and audit reviewsReviews truss designs, structural layouts, and related plan elements for accuracy and alignment with approved drawingsAssist in compiling and sending building permits, as neededSupports build and sales teams in the field as neededQualifications and Skills
Proficient in the use of Windows operating system and Microsoft Office applicationsAbility to learn and utilize new softwareExcellent verbal and written communication skillsSuperior analytical skills and detail orientedValid driver’s license and clean driving record Must be at least 21 years of age to drive a company vehicleWork Environment and Physical Requirements
Works in a temperature-controlled office environment, with low noise levelsProlonged periods of sitting required Rarely required to walk, stand, lift, climb, pull, or push objects weighing up to 10 pounds Read Less