The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant)Computer/ Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWillingness to work in a smoke-free environmentWe are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation: $20.00 per hour
Read Less$12 per hour plus an additional $4-$6 per hour from the salon's shared tip pool. Flexible schedule - No Sundays or Evenings! This is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products.
Direct career growth path to Management positions, like Assistant Manager or Manager
Competitive hourly base pay, plus shared tips
Merit-based pay increases
Paid Vacation
Complimentary monthly service for your pet
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Are you a goal-oriented team member who has a passion for sales and customer service? You may be our next Grooming Receptionist and Sales Team Member! We are looking for a compassionate dog lover who is self-motivated, outgoing, and sales-oriented to advance their career through our training path to become a Scenthound Manager!
Drive membership and retail sales and service add-ons through health and wellness education
Develop membership leads by following up with potential members
Answer phone calls, schedule appointments, manage customer profiles and records
Manage cash drawer responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Keep the reception area clean and presentable
Confidence in selling services and products
Ability to connect with customers (both canine and human!)
Ability to learn our products and services to educate the dog parents
Speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Scheduling appointments efficiently
Compensation: $13.00 - $15.00 per hour
Read LessAre you passionate about dogs or want to learn more about the dog wellness/grooming industry? We are primarily looking for a Front Desk Associate who is bilingual (Spanish) and who is able to work on weekends and potentially a few half days on Tuesday/Friday during the summer. This is meant to be a summer position so the ideal candidate is a college or high school student. Pay is hourly but there are additional financial incentive bonuses based on performance (membership sales, product sales, service sales).
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant)Computer/ Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWillingness to work in a smoke-free environmentWe are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who works well with others and is friendly, outgoing, and likes to meet new people and pups.
Tasks:
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to speak Spanish (not a requirement, but would definitely be a bonus)Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation: $12.00 - $14.00 per hour
Read LessThe Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant)Computer/Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWillingness to work in a smoke-free environmentWe are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation: $14.00 per hour
Read LessAs a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.
What You'll Do:
Drive membership sales by educating customers on the benefits of routine wellness careBuild strong relationships with dog parents and provide outstanding customer servicePromote and schedule first-time visits to introduce customers to our servicesMaintain a clean, organized, and professional front desk environmentEnsure dog safety protocols are always followed to provide a stress-free experience for petsWhat We're Looking For:
A sales-driven mindset with a passion for helping customers make informed decisionsProactive and coachable, with a desire to learn and grow in a fast-paced environmentStrong communication and people skills to engage with customers and build relationshipsA passion for dog wellness and safetyRetail, hospitality, or membership-based sales experience is a plusCareer Path & Growth:
At Scenthound, we believe in developing future leaders. High-performing Membership Sales Associates will have a clear path to management roles, including Assistant Manager and Membership Sales Manager positions as we continue to expand nationwide.
Why Join Scenthound?
Competitive hourly pay plus commission and performance bonusesA fast-growing company with leadership and growth opportunitiesA supportive team environment with ongoing training and developmentA chance to be part of a mission-driven company dedicated to dog wellness and safetyIf you are an outgoing, driven, and customer-focused individual who wants to grow with a company that makes a difference, apply today and start your career with Scenthound!
Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog's Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
Read LessScenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
We remove barriers so that people can love and connect with their dogs every day.
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business.
This position requires:
Customer service experience (retail, restaurant, gym)Strength to lift up to 70 pounds; stamina to stand for long periods of timeReliable transportationWillingness to work in a smoke-free environmentExperience PreferredWe are searching for a confident multi tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc.
Tasks:
Drive membership sales through health and wellness educationPrioritize dog wellness and safetyUphold quality standards through hands-on participation, employee audits, and trainingPromptly and accurately communicate information from upper management to your teamIdentify when/ where help is needed and provide assistance to keep Scenter on scheduleAssist in the creation of an environment conducive to teamwork, open communication, and Scenthound valuesManage client expectations; resolve customer concernsEnsure the safety of dogs and team members at all timesAdhere to Scenthound sanitary and cleaning practicesCross-Train in other positions such as dog care and bathingSkills and Abilities:
Effective communication with team members and dog parentsAssisting in leadership, coaching, mentorshipAssisting in the recruiting, hiring, and creating a happy and effective teamProblem-solvingAttention to detailTime-management ability to make an efficient scheduleComputer/ technology proficiencyAccountability; hold oneself and others to a high quality of servicesCompensation: $17.00 - $19.00 per hour
Read LessThe Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant)Computer/ Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWillingness to work in a smoke-free environmentWe are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standards Read LessBenefits:
401(k)Bonus based on performanceCompany partiesCompetitive salaryFree food & snacksFree uniformsTraining & developmentWho We Are:
Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you!
Perks and Benefits:
Direct career growth path to Management positions (Asst. Manager/Manager)Competitive hourly base pay, plus tips and sales bonusesTotal Compensation - $24-29/hr Base pay is $18- 21/hr. Can expect $6-8 additional per hour based on tips and bonus.Opportunity for base pay increase/raise, contingent on monthly performance evaluationsComplimentary service membershipAbout the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)Customer service experience in retail or restaurantComputer/ Technology proficiencyA passion for dogs and dog health & wellness!Willingness to work directly with dogs and be certified as an Independent Scent TechReliable transportationWillingness to work in a smoke-free environmentWho We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentableWorking directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasionPerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to practice proper dog safety and dog handlingAbility to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasionAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation: $24.00 - $29.00 per hour
Read LessThe Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, restaurant)Computer/ Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWillingness to work in a smoke-free environmentWe are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales by educating customers on the benefits of routine wellness careDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingBuild strong relationships with dog parents and provide outstanding customer servicePromote and schedule first-time visits to introduce customers to our servicesMaintain a clean, organized, and professional front desk environmentEnsure dog safety protocols are always followed to provide a stress-free experience for petsManage customer expectations; Resolve customer concerns; Retain membershipsAdhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerSkills and Abilities:
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAbility to lift 70 lbs, stand for long periods of time, and handle all breeds of dogsAttention to detailTime-management; Scheduling appointments efficientlyAccountability; hold oneself and others to Scenthound standardsCompensation: $14.50 - $16.50 per hour
Read Less