ScentAir crafts billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott Brands, Hilton, Westin Resorts, and Greystar Properties, among many others.
The role of a Technical Support Representative at ScentAir is crucial in providing exceptional pre-sale support, equipment specification for new opportunities, troubleshooting, and diagnosing problems for our valued customers.
As a dedicated team member, you will also offer technical assistance to field technicians and customers worldwide who utilize our innovative ScentAir environmental fragrance systems.
Here are the exciting responsibilities and duties you can expect in this role:
Answer incoming calls to our Tech Support line with enthusiasm and attentiveness.Analyze, troubleshoot, and diagnose customer issues promptly and effectively through phone conversations or email interactions.Collaborate with customers and our sales team to determine the most suitable fragrance delivery equipment for specific customer applications, ensuring optimal satisfaction.Provide support to subcontractor technicians and customer engineers during the servicing or troubleshooting of ScentAir equipment, demonstrating your expertise and dedication.Initiate Tech Support Cases and assign them to the appropriate resource, ensuring efficient processing and resolution.Monitor the progression of Tech Services Cases and proactively escalate when necessary to guarantee timely resolutions.Maintain excellent phone coverage at all times, ensuring that our customers receive the support they need when they need it.Create comprehensive work instructions for our dispatched service technicians to follow when they are on-site at customer locations, facilitating smooth operations and customer satisfaction.Collaborate with various departments, such as Customer Care, Production, Shipping, and others, to expedite equipment shipments when required, ensuring on-time delivery of repair parts.Exhibit strong interpersonal skills by effectively interacting with Field Technicians, Sales Representatives, and other internal departments as necessary to deliver outstanding service.Qualifications and/or experience:
An associate degree or equivalent years of experience in a related field.Exceptional troubleshooting and diagnostic skills, particularly with small devices, allowing you to efficiently address customer concerns.Previous experience in customer service, highlighting your strong written and oral communication skills that will be essential in delivering exceptional support.A self-starter mentality, empowering you to adapt quickly to new products and processes, ensuring a seamless customer experience.A quick learner who can swiftly grasp and apply new information and techniques.Basic troubleshooting skills that will enable you to effectively address customer issues.Strong technical skills; Microsoft Office, online applications, etc.Experience the Scent-sational Difference!
At ScentAir, we reward your contributions with a competitive compensation plan, and, we offer comprehensive medical, dental, vision, and life insurance plans, along with a company-matched 401k. Enjoy a generous paid time off policy with an expanded holiday schedule and immerse yourself in a fun, team-focused work environment. Embrace the best of both worlds with our hybrid work schedule, combining in-office and remote opportunities. Plus, make a meaningful impact through our employee-driven community outreach program.
Join our team today and embark on an exciting journey of providing top-notch technical support and ensuring customer satisfaction at every turn!
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Read LessScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored to a wide range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), health clubs and spas, and international airports. We are the pioneers and innovators in the field; we are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott Brands, Hilton, Westin Resorts, and Greystar Properties, international airports, among many others.
About the Role
ScentAir is seeking a motivated and detail-oriented Senior Accountant to join our growing Finance team in Charlotte, NC.
This position offers hands-on experience across multiple accounting disciplines, including general ledger accounting, month-end close, financial reporting, intercompany accounting, fixed assets, lease accounting, and audit support. The ideal candidate is intellectually curious, analytical, and eager to develop professionally within a dynamic global organization.
This role provides significant exposure to senior finance leadership and offers strong opportunities for career growth. In fact, the previous individual in this position was promoted within less than two years, demonstrating our commitment to developing and advancing talent from within.
Your Day-to-Day Responsibilities
Prepare and maintain general ledger account reconciliations and supporting schedules.Record journal entries and ensure transactions are accurately recorded in accordance with company policies and accounting standards.Participate in the monthly, quarterly, and year-end close processes.Apply customer cash receipts and maintain accurate customer account balances.Monitor and resolve unapplied cash and customer credits.Maintain accounting records and schedules for prepaids, fixed assets, leases, and accruals.Assist with intercompany reconciliations and elimination entries across global entities.Support monthly financial reporting and analysis.Investigate and resolve account variances and reconciliation discrepancies.Assist with the annual financial statement audit and other compliance requirements.Support process improvement initiatives and help identify opportunities to increase efficiency through automation and better processes.Collaborate with finance team members and business partners across North America, EMEA, and APAC.Assist with special projects and other accounting responsibilities as assigned.What We're Looking For
Bachelor's degree in Accounting required.2–4 years of progressive accounting experience, preferably in a corporate accounting environment.Strong understanding of GAAP and accounting fundamentals.Experience participating in month-end close activities and account reconciliations.Experience working with ERP systems; Syteline experience is a plus.Strong Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.Excellent analytical, organizational, and problem-solving skills.Strong attention to detail and commitment to accuracy.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Strong written and verbal communication skills.CPA candidate or interest in pursuing a CPA is a plus.Why Join ScentAir?
Opportunity to work for the global leader in scent marketing.Exposure to a broad range of accounting and finance functions.Work closely with experienced finance leadership and gain visibility across the organization.Participate in process improvement and business transformation initiatives.Collaborate with colleagues around the world in a truly global business.Strong track record of internal promotion and career advancement.Powered by JazzHR
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Read LessScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for diverse business environments, including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), and health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others.
Your Position Overview:
As an Account Services Specialist, you are pivotal in maintaining and enhancing our client relationships. By coordinating inbound requests through Salesforce.com CRM, your team works to retain customers through customer-centric problem-solving, contract negotiations, and maintaining prompt response times. This role requires effectively reselling the benefits and value of ScentAir products and services, with a strong emphasis on renewing customer contracts.
Your Key Responsibilities:
• Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel.
• Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business.
• Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations.
• Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs.
• Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms.
• Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience.
• Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM.
• Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines.
• Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics.
Your Qualifications:
• Bachelor’s Degree or 3+ years of relevant work experience
• Effective communication skills (Bilingual is a plus)
• Excellent computer skills, including proficiency with MS Office Suite and Salesforce
• Excellent interpersonal skills for effective team collaboration
• Proactive and able to take initiative with little or no direction
• The ability to establish collaborative customer relationships in a fast-paced environment
• The ability to thrive in a high pace, growth-focused business environment
Why You'll Love Working for ScentAir:
• Competitive pay and monthly bonus plan
• Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k
• Perks: Company-issued laptop and cutting-edge technology support / Hybrid role
• Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program
• Paid Time Off: Enhanced holiday schedule and paid time off
ScentAir isn’t your typical B2B company. We’re transforming how businesses connect with their customers through the power of scent.
With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and to our growth worldwide.
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Read LessHIRING IMMEDIATELY! Want to work in a nice climate controlled indoor environment that's fun, clean, safe and first shift only? This is for you!
1st shift: Monday - Friday 7:00 AM to 3:30 PM
The Production & Shipping Associate is responsible for executing daily production and order fulfillment tasks across various sections of the warehouse, supporting the efficient flow of materials from receipt through to shipment. This role requires flexibility to perform light manufacturing duties and assist in all areas of operations, standing/walking for over 90% of the shift, and lifting up to 50 lbs.
Key Responsibilities:
Material Handling & Receiving: Unload, inspect, and sign for delivered materials, ensuring accuracy and quality. Process material transactions in the ERP system and distribute materials to warehouse or QA for inspection.Production Support: Follow Work Instructions and Standard Operating Procedures (SOPs) to perform pre-assembly (e.g., product labeling, insert preparation) and post-assembly tasks (e.g., cartridge assembly, packaging). Operate light manufacturing equipment such as tabletop pumps and scales to fill products with precise quantities.Order Fulfillment: Prepare and ship customer orders, ensuring accuracy and on-time delivery. Maintain finished goods inventory accuracy, conduct periodic physical counts, and manage shipping supplies.Warehouse Operations: Work across different sections of the warehouse, learning and supporting all areas to ensure smooth workflow and operational flexibility. This includes standing and walking for over 90% of the shift and safely lifting and moving items weighing up to 25 lbs.Quality Control & Housekeeping: Maintain a clean and organized work environment, following safety guidelines to avoid cross-contamination of products. Ensure that all tasks are completed to the highest quality standards.Communication: Regularly report progress and any issues that may affect production or shipping schedules. Collaborate with management to meet daily production goals.Process Improvement: Suggest and assist in implementing process improvements to increase productivity and operational efficiency.Perform other duties as assigned to ensure the smooth operation of the department and alignment with organizational goals.Who We Are Looking For:
High school diploma or equivalent required.Effective oral communication skills.Ability to operate warehouse equipment such as motorized pallet lifts and pallet jacks.Willingness to work overtime, including occasional Saturdays, to meet production goals.Team player with a flexible attitude, willing to assist in any role as needed.Punctual with good attendance.Strong commitment to safety, accuracy, and operational standards.Accepts responsibility for own actions, behaviors, and results.Works in support of ScentAir’s Core ValuesAccepts responsibility for own actions, behaviors, and resultPhysical Demands:
Ability to stand and walk for over 90% of the shift.Regularly lift and move items weighing up to 50 lbs.Perform tasks that require reaching, bending, climbing, and crouching.Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and focus adjustment.Powered by JazzHR
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Read LessScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored to a wide range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), health clubs and spas, and international airports. We are the pioneers and innovators in the field; we are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott Brands, Hilton, Westin Resorts, and Greystar Properties, international airports, among many others.
About the Role
ScentAir is seeking a motivated and detail-oriented Senior Staff Accountant to join our growing Finance team in Charlotte, NC.
This position offers hands-on experience across multiple accounting disciplines, including general ledger accounting, month-end close, financial reporting, intercompany accounting, fixed assets, lease accounting, and audit support. The ideal candidate is intellectually curious, analytical, and eager to develop professionally within a dynamic global organization.
This role provides significant exposure to senior finance leadership and offers strong opportunities for career growth. In fact, the previous individual in this position was promoted within less than two years, demonstrating our commitment to developing and advancing talent from within.
Your Day-to-Day Responsibilities
Prepare and maintain general ledger account reconciliations and supporting schedules.Record journal entries and ensure transactions are accurately recorded in accordance with company policies and accounting standards.Participate in the monthly, quarterly, and year-end close processes.Apply customer cash receipts and maintain accurate customer account balances.Monitor and resolve unapplied cash and customer credits.Maintain accounting records and schedules for prepaids, fixed assets, leases, and accruals.Assist with intercompany reconciliations and elimination entries across global entities.Support monthly financial reporting and analysis.Investigate and resolve account variances and reconciliation discrepancies.Assist with the annual financial statement audit and other compliance requirements.Support process improvement initiatives and help identify opportunities to increase efficiency through automation and better processes.Collaborate with finance team members and business partners across North America, EMEA, and APAC.Assist with special projects and other accounting responsibilities as assigned.What We're Looking For
Bachelor's degree in Accounting required.2–4 years of progressive accounting experience, preferably in a corporate accounting environment.Strong understanding of GAAP and accounting fundamentals.Experience participating in month-end close activities and account reconciliations.Experience working with ERP systems; Syteline experience is a plus.Strong Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.Excellent analytical, organizational, and problem-solving skills.Strong attention to detail and commitment to accuracy.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Strong written and verbal communication skills.CPA candidate or interest in pursuing a CPA is a plus.Why Join ScentAir?
Opportunity to work for the global leader in scent marketing.Exposure to a broad range of accounting and finance functions.Work closely with experienced finance leadership and gain visibility across the organization.Participate in process improvement and business transformation initiatives.Collaborate with colleagues around the world in a truly global business.Strong track record of internal promotion and career advancement.Powered by JazzHR
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