Food & Beverage Operations Manager
Location: Scene75 Dayton, OH
Position Type: FT Salary
Company Overview:
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.
Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.
Job Summary:
We are seeking a dynamic Food & Beverage Operations Manager to oversee the management of our culinary department which covers food for our event space for large-scale party rentals and/or company events, our restaurant, and snack zone. You will lead a team of talented event staff, including servers, kitchen staff, and other hospitality professionals, ensuring seamless execution and exceptional service. This role is pivotal in maintaining a vibrant, efficient, and safe environment, aligning with our commitment to delivering top-tier entertainment experiences. Strong communication skills, effective time management, and a dedication to excellence are essential. Experience in managing large events, particularly in food and beverage, such as wedding receptions and corporate gatherings, is highly desirable.
Accountabilities:
Supervise a diverse team of 15-25+ employees, ensuring efficient daily operations.Maintain accurate records of employee attendance on a daily basis.Maintain inventory and food and order any necessary items.Will cover a Manager on Duty shift and open the store once a week.Principle Duties and Responsibilities:
Proficiently maintain day-to-day notes on staff performance.Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.Communicate daily with team members, fostering a strong teamwork ethic and attitude.Maintain a safety-focused attitude at all times.Be available for special projects or holidays.Skills/Competencies Required:
Strong teamwork ethic and attitude.Attention to detail.Passion for the work and commitment to delivering exceptional customer service.Time management and a sense of urgency.Leadership skills.Education, Qualifications, and Experience:
Must be at least 21 years of age.Must have a high school diploma or GED; or equivalent combination of relevant education and experience.Must have at least one year of management or supervisory experience.Experience in managing large events, particularly in food and beverage, such as wedding receptions is required.Experience in Restaurant/Food & Beverage Management is required, with a preference for experience in managing large events.Must be able to work weekends and holidays.Must be able to work up to 45 hours per week, available every weekend.Able to stand for long periods of time.Able to lift 39 pounds unaided.Valid driver’s license required.Authorized to work in the United States.Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Notice of E-Verify Participation:
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Read LessDescription
We are looking for a Host/Hostess that presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host also greets guests upon arrival Host cares for our guests by refilling beverages and performing light housekeeping duties such as cleaning glasses and menus As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.
Responsibilities:
Greet incoming and departing GuestsAnswer incoming calls to the restaurant and provide appropriate serviceManage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriateHelp dining room staff by setting and clearing tables, replenishing water, and serving beveragesIssue dining charges by verifying orders, calculating taxes, and totaling bills for to-go ordersReceive payments by validating credit charges, approving checks, accepting currency, and calculating and issuing change for ToGo ordersReconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go ordersContribute to team effort by accomplishing related results as neededRequirements:
Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.Must be able to carry trays or supplies (10-30 lbs.)A desire to help out where needed and work as part of a teamThe ability to thrive in a fast-paced environmentAn appetite for learning (and great food)Flexibility to work a variety of shifts6 months experience in a full-service restaurant preferredMust be upbeat, outgoing, and positiveAbility to work positively in a fast-paced environmentHost top skills & proficiencies:
Customer ServicePeople SkillsHigh EnergyMultitaskTeamworkAttention to DetailVerbal CommunicationJob Type: Part-time
Benefits:
Flexible schedulePhysical setting:
BarFast casual restaurantShift:
8 hour shiftDay shiftEvening shiftMorning shiftWeekly day range:
Monday to FridayWeekends as neededWork Location: In person
Read LessCompany Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.
Job Summary:
· Develop segments and solicit new customer relationships while maintaining existing relationships
· External markets may encompass corporate events/meetings/trainings, birthdays, and personal milestone events; (other may include holiday parties, school athletic banquets, and fundraisers.)
· The Sales Manager will be an ambassador for the property, fostering relationships with individuals & corporations who book events to maintain repeatable and predictable business while prospecting for new events.
· The role extends eternally from the park to trade shows and other public events, which heighten awareness within the community and is also responsible for marketing of the park and being a positive role model in both social media formats and public forums by being active and showing consistent participation in all public facing opportunities
· Maximize event revenues to meet and exceed sales goals and budgets through the sale of groups of 10 guests or more and increase yield through effective negotiation of tournament product and tee time utilization.
· This position works closely with the General Manager and Operations team when designing menus event scheduling for upcoming events.
· S/he is responsible for generating a definitive sales and marketing plan to achieve departmental revenue goals which meet and exceed sales goals and budgets
· Must be able to build a team of people using teaching, coaching, and mentoring strategies that align with the Five Star Brand and methodology of sales leadership and culture
Minimum Qualifications and Skill Requirements
· College degree preferred or 3-5 years of related experience in sales preferably in restaurant/hospitality/service industry, or equivalent combination of education and experience
· Knowledge of how to use social media to drive sales is required: Including Linkedin, TikTok, Facebook, Instagram, Pintrest etc.
· Must have a positive, engaging, and team-oriented view on the workplace.
· Must be willing to work weekends if business dictates a need or opportunity.
· Proficient in computer software including Microsoft Word, Excel and CRM
· Solid time management, organization and prioritization skills; ability to work with little or no direct supervision
· Excellent customer service orientation and focus on customer satisfaction required
· Strong leadership and people skills, plus the ability to build and foster a team environment desired
· Valid driver’s license required
Physical Requirements and Working Conditions
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 20 pounds.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Read LessOperations Manager
Location - Scene 75 - Dayton, OH
Position Type – FT Salary
Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.Maintain accurate records of employee attendance and performance metrics on a daily basis.Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.Principal Duties and Responsibilities:
Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.Implement strategies to enhance team performance, safety protocols, and customer service initiatives.Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.Skills/Competencies Required:
Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.Excellent attention to detail and a commitment to operational excellence.Passion for hospitality and delivering exceptional customer service.Effective time management skills and the ability to prioritize tasks in a fast-paced environment.Strong communication skills, with the ability to motivate and inspire a diverse team.Education, Qualifications, and Experience:
Must be at least 21 years of age.Must have a high school diploma or GED; or equivalent combination of relevant education and experience.Must have at least one year of management or supervisory experience.Experience in Restaurant/Food & Beverage Management is required.Must be able to work weekends and holidays.Must be able to work up to 45 hours per week, available every weekend.Able to stand for long periods of time.Able to lift 39lbs unaided.Valid driver’s license required.Authorized to work in the United States.Five Star Parks Benefits Overview
At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Read LessLocation: Scene 75 Dayton, OH
Position Type: Part Time
Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
Attraction Attendants at Scene 75 are friendly, upbeat individuals with a desire to help guests have fun! We are looking for someone who brings a fun energy to the environment, that is outgoing, loves meeting new people, and is not afraid to step outside of their comfort zone. Attraction Attendants operate all of our entertainment attractions and are responsible for the bulk of guest interaction.
Key Responsibilities:
Operates attractions while following all safety expectations Anticipates and solves any guest issues, with or without assistance Communicates clearly with guests and team members Engages guests often to ensure a positive and lasting experience Keeps surrounding area neat, tidy, and clean. Stays organized and aware of party schedules to execute successfully booked events Answers any basic questions about the facility including pricing, directions, duration of game play etc. Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting MemoriesRequirements:
Position requires consistent activity, such as walking, bending and lifting Must be able to work holidays and weekends Employment may require background checkMust be 16 years or olderNotice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
APPLY NOW!
Game Technician
Location: Scene75 Dayton, OH
Position Type: PT Hourly
Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.
Job Summary:
Game Technicians are responsible for the repair and maintenance of the attractions and arcade games at Scene75. With direction from the technical manager, they perform all preventative maintenance on machines and fix machines that are broken. During operational hours, they are also responsible for taking calls about games not functioning properly, maintaining stocking levels in instant win games, and keeping the facility clean.
Key Responsibilities:
Handles calls on the game floor, bowling, and simulators. Performs basic preventative maintenance on machines. Informs Technical Manager of potential machine problems. Test every game every week. Complete weekly projects and tasks. Complete weekly maintenance sheet as assigned by Technical Manager. Complete weekly cleaning checklist. Maintains a neat and orderly workshop. Ensures that all self-contained games are stocked with prizes. Maintains a safe work environment and ensures staff follows all safety rules. Maintains game appearance and stocking throughout open hours Other duties as assigned.Qualifications, Education, & Requirements:
Must be 18 years or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. No prior experience or training. Some mechanical background preferred. Working knowledge of the Internet and Microsoft Office Professional. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and employees. Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of fractions and weight measurement, volume, and distance.Arcade Game Technicians must have a technical disposition. This is an entry level technical position, so many of the skills can be taught, however these attendants must have a natural attention to detail, willingness to learn, self-drive, and technical mindedness.
Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Five Star Parks & Attractions participates in the E-Verify program.
APPLY NOW!
Read LessTechnical Service Manager
Location: Scene75 - Dayton, OH
Position Type: Full Time
Company Overview:
Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.
Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.
Job Summary:
The Technical Service Manager is responsible for the operation and maintenance of the arcade games functionality. The Technical Service Manager will be professionally responsible for keeping the arcades running as smoothly and efficiently as possible.
Accountabilities:
Perform diversified duties and repairs to maintain the functionality of the arcade games. Must oversee and schedule game technicians in the arcade department.Place orders for parts from different game manufacturers. Place orders for Redemption store prizes. Ensure that the Arcade/Claw games are stocked.Oversees the maintenance of the Laser Tag arena and XD Dark Ride Theater.Knowledge of EMBED card readers.Provide unscheduled repairs in the arcade as needed when they experience issues. . All work performed on arcade games must adhere to procedures and guideline set forth by manufacturer. Ensure that maintenance schedules set forth by the manufacturers are adhered to and not deviated from. Perform mechanic skills including, but not limited to, mechanical and electrical troubleshooting and repair to the arcade games. Diagnose problems, replace or repair parts, test and make adjustments. Use a variety of hand and power tools including torque wrench and rattle can paint gun. Comply with OSHA safety regulations Maintain clean and orderly work areas. Review processes and procedures regularly to look for ways to improve and be more efficient.Principle Duties and Responsibilities:
Create a positive safety culture ensuring safety of our employees and visitors at all times. Ensure compliance of Five Star Parks and Attraction’s standards Perform other duties as assigned by management Must be able and willing to stand or walk for up to 10-hour shifts This position is physically demanding and requires lifting, bending, stooping, squatting, and walking. Light carpentry, electrical, and mechanical skills preferred. Knowledge and use of hand and power tools. Inspect, operate, or test machinery or equipment to diagnose malfunctions Assist in preventative maintenance work related to arcade games, Laser Tag arena, and XD Dark Ride Theater. Coordinate tasks and repairs with supervisor Order parts, supplies, or equipment Troubleshoot and diagnose mechanical problems and determine how to correct them Estimate costs to repair machinery and equipment. Responsible for filling out work orders, inspection forms, and preventative maintenance checklists Paint or repair windows, doors, floors, drywall, or other parts of building structures Maintain a clean work areaEducation, Qualifications and Experience:
High school or equivalent education required. Associate’s Degree or related technical school degree preferred. Must have a minimum of three (1) year experience in a maintenance related position Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits. All employees must maintain a neat, clean, and well-groomed appearance standards Highly organized and strong work ethic Ability to work in a loud environment. Experience working on small engines and general maintenance required. (Will train on all additional aspects for the right candidate). No certification required. Must be authorized to work in the United StatesFive Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Notice of E-Verify participation: Five Star Parks & Attractions participates in E-Verify
APPLY NOW!
Read Less