A leading pure-play ServiceNow consultancy is opening a brand-new office in Charlotte and this is your chance to be part of the founding team. If youre an experienced ServiceNow Business Analyst looking for a role where you can shape processes, influence culture, and grow your specialisms, this is the opportunity youve been waiting for. Why join? Be part of a new office launch and help define how things are done from day one. Work with a ServiceNow-focused organization, giving you the chance to deepen your expertise and certifications. Hybrid working model: 3 days onsite in Charlotte, 2 days remote. Exposure to enterprise-level projects and cutting-edge ServiceNow implementations. What youll do Collaborate with stakeholders to translate business needs into ServiceNow solutions. Lead design, configuration, and implementation of ServiceNow modules (ITSM, ITOM). Drive process improvements and automation opportunities. Act as a trusted advisor on ITIL best practices. Mentor junior consultants and contribute to team growth. What were looking for 5+ years as a Business Analyst, ideally in ITSM consulting. Strong ServiceNow platform knowledge (Incident, Change, Problem, Service Catalog). ITIL experience; certifications preferred. Excellent communication and stakeholder management skills. ServiceNow certifications (CSA, CAD) and Agile experience desirable Whats on offer Competitive salary + performance bonuses. Comprehensive benefits package. Professional development and certification opportunities. The chance to make an impact from day one. Apply now online for a confidential conversation.
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