At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you're a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.
We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.
Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you're the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It's your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback.
As a HOKA Stock Lead, you maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. You're responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times. You strategically plan for new product arrivals and execute necessary adjustments. You receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. You're responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers. You control any damaged merchandise or mis-mate inventory in accordance with company standards. In order to perform these stock-specific duties, you are responsible for securely maintaining a key to the store.
In your role as a Stock Lead, you understand that your responsibilities extend beyond the back of house. You assist the Store Manager in achieving and exceeding the store's fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure you're personally available to customers and can identify and address their needs and questions. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. As a HOKA Stock Lead, you understand that you are an integral part of a team and cooperate to meet the needs of the business.
As a successful Stock Lead, you know how to:
Ensure the highest level of customer service possible as outlined in our Service Training ProgramBuild engaged and empowered teams through communication and recognitionCommunicate effectively with customers, team members, management, and corporate stakeholdersPromote a positive and respectful work environment and respond to problem situations with professionalismPrioritize brand and product knowledge training in customer interactionsMulti-task in a fast-paced environmentEscalate any special customer requests regarding product or service to managementThink critically to solve problems and approach challenges with agilityMaintain knowledge of current trends and stylesKey Qualifications
One (1) to two (2) years of retail store experience preferred.High School DiplomaExcellent verbal and written communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team members and customersExcellent team-building skillsExcellent organizational skills and exceptional attention to detailAdditional Requirements
Flexibility of schedule and hours to meet the needs of the business.Physical ability to stand for extended periodsProficient in Microsoft Office suite of tools and applications.Valid driver's license.As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
$21.00 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Read LessAt HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.
Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You're responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.
As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions. You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area. You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.
As an effective Sales Lead, you know how to: function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS. Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program. Prioritize Brand and product knowledge training and share this knowledge in customer interactions. Communicate effectively with customers, team members, management, and corporate stakeholders. Empower team members through communication and recognition. Support community by helping with in-store events and local outreach. Assist in store administration and operations including compliance with policies and procedures. Support key initiatives and retail programs that enhance the customer journey. Respond to problems or difficult situations with professionalism. Think critically to solve problems and approach challenges with agility.
Key qualifications include two (2) years retail experience preferred, high school diploma or GED, excellent communication skills, ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers, highly motivated team player and self-starter, ability to prioritize and multi-task in a fast-paced environment. Additional requirements include flexibility of schedule and hours to meet the needs of the business and valid state or federal identification.
From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Read LessAt UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Our Sales Associates are critical to the success of our stores. As a Sales Associate, it's your job to create the best possible customer experience. It's your job to listen to each customer and offer recommendations and current product knowledge in response to their needs. You also know how to communicate the brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Associate, you operate as part of a dynamic team and you cooperate to achieve business goals.
As a Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
In your role as a Sales Associate, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers, and merchandize product in accordance with Visual Merchandising standards. You also maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As a Sales Associate you understand that you are an integral part of a team; you report to work on time and notify your Store Manager in advance if you will be late or absent.
As a successful Sales Associate, you know how to:
Ensure the highest level of customer service possible as outlined in our Service Training ProgramPrioritize brand and product knowledge training in customer interactionsCommunicate effectively with customers, team members, management, and corporate stakeholdersContribute to a team and cooperate to achieve goalsMulti-task in a fast-paced environmentRespond to problem situations with professionalismThink critically to solve problems and approach challenges with agilityKey Qualifications
Two (2) years of retail store experience preferred.High School DiplomaExcellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customersHighly motivated team player and self-starterAdditional Requirements
Flexibility of schedule and hours to meet the needs of the business.Proficient in Microsoft Office suite of tools and applications.Valid driver's license.As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Read LessAt Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Location: Houston, TX (Remote)
The RoleAs a Field Experience Representative for HOKA, you'll be a proactive connector, engaging local communities and elevating brand awareness. You'll support HOKA by training retail staff, engaging consumers at events, and providing marketing support throughout your territory. Your ability to build lasting relationships and deliver a consumer-first strategy will be key to your success.
We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your ImpactDevelop and maintain productive, effective, and professional relationships with peers, superiors, sales representatives, and retail store sales staffPlan and execute effective schedules in collaboration with sales reps and office personnelDeliver exceptional one-on-one service, fitting, and selling of technical running footwear and apparelEngage consumers at events, activations, and expos to build awareness and stimulate try-ons and salesCommunicate inventory questions or concerns to sales representatives and showcase the brand positively in storesPrepare and present information effectively to client groupsMaintain a strong record of follow-through and prioritize workflowDemonstrate self-motivation, initiative, and proactive problem-solvingStay current on industry trends and product knowledgeWho You AreBachelor's DegreeValid Driver's License and clean driving recordExperience with consumer-first strategyExperience maintaining productive, effective, and professional relationshipsFamiliarity with all products offered by HOKAExceptional written and verbal communication skillsTime management, planning, and organizational skillsStrong record of follow-throughOne-on-one service, fitting, and selling of technical running footwear and apparelAbility to prioritize workflowSelf-motivated and proactiveExcellent negotiating and problem-solving skillsAbility to exercise good judgment and show initiativeProficient in Microsoft Applications, especially Outlook and ExcelAbility to travel within the territory for the role, up to 80%.What We'll Give You Competitive Pay and BonusesFinancial Planning and WellbeingTime Away from WorkExtras, Discounts and PerksGrowth and DevelopmentHealth and WellnessIndividual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.
Read LessAt UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Our Sales Leads are critical to the success of our stores. As a Sales Lead, it's your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead, you operate as part of dynamic team and you cooperate to achieve business goals.
As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
As a Sales Lead, you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandize product in accordance with Visual Merchandising standards. You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety-consciousness and respond to theft in accordance with our policies. As a Sales Lead, you understand that you are an integral part of a team and you promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.
As a successful Sales Lead, you know how to:
Ensure the highest level of customer service possible, as outlined in our Service Training ProgramPrioritize brand and product knowledge training and share this knowledge in customer interactionsCommunicate effectively with customers, team members, management, and corporate stakeholdersEmpower team members through communication and recognitionContribute to a team and cooperate to achieve goalsMulti-task in a fast-paced environmentMaintain knowledge of current trends and stylesRespond to problem situations with professionalismThink critically to solve problems and approach challenges with agilityKey Qualifications
Two (2) years of retail store experience preferred.High School DiplomaExcellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customersHighly motivated team player and self-starterExcellent team building skillsAbility to multi-task in a face-paced environmentAdditional Requirements
Flexibility of schedule and hours to meet the needs of the businessPhysical ability to stand for extended periodsProficient in Microsoft Office suite of tools and applicationsValid driver's licenseAs part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Read Less