Job DescriptionJob DescriptionBenefits:
401(k)Competitive salaryFree uniforms
FedEx Ground Business Contact (BC) / Operations Manager
Sandbox Logistics, Inc.
Position Summary
Sandbox Logistics, Inc., an independent service provider for FedEx Ground, is seeking a highly motivated Business Contact (BC) to oversee the daily operations of a FedEx Ground Pickup & Delivery operation. The BC serves as the primary operational leader responsible for driver management, safety, service performance, route execution, fleet oversight, and compliance with FedEx standards.
The ideal candidate is a strong leader who thrives in a fast-paced environment, can manage multiple priorities, and is committed to building a high-performing team.
Essential Duties & Responsibilities
Operations Management
Oversee daily pickup and delivery operations to ensure service goals are achieved
Manage route planning, dispatch, and daily execution
Monitor service levels, scan compliance, customer service metrics, and operational performance
Ensure all routes are properly staffed and vehicles are operational each day
Coordinate contingency plans for call-outs, vehicle breakdowns, and service disruptions
Leadership & Driver Management
Recruit, interview, hire, train, and develop drivers
Conduct ride-alongs, performance evaluations, and coaching sessions
Manage driver schedules, attendance, and productivity
Address employee concerns and resolve operational issues promptly
Foster a positive, safety-focused work environment
Safety & Compliance
Ensure compliance with FedEx Ground policies and procedures
Monitor driver safety performance and conduct safety meetings
Oversee accident investigations and corrective action plans
Maintain DOT compliance and required documentation
Ensure all vehicles meet company and regulatory standards
Fleet Oversight
Coordinate preventative maintenance schedules
Monitor vehicle condition and repair needs
Work closely with mechanics and vendors to minimize downtime
Maintain fleet records and compliance documentation
Financial & Administrative Responsibilities
Assist with budgeting and cost control initiatives
Monitor payroll, overtime, fuel usage, and operational expenses
Review operational reports and identify opportunities for improvement
Support contract growth and expansion initiatives
Qualifications
High school diploma or GED required
Previous management or supervisory experience required
Logistics, transportation, delivery, or FedEx Ground experience preferred
Strong leadership, communication, and problem-solving skills
Ability to manage multiple employees and priorities simultaneously
Proficient with computers, reporting systems, and operational software
Valid driver's license with acceptable driving record
Preferred Experience
FedEx Ground Pickup & Delivery operations
Route management and dispatch
DOT compliance and safety programs
Fleet management
Driver recruiting and retention
GroundCloud, DRO, or similar routing software
Physical Requirements
Ability to work in a fast-paced operational environment
Ability to travel between terminals and operational sites as needed
Ability to work flexible hours, including early mornings, evenings, weekends, and peak seasons
Ability to occasionally lift up to 50 pounds
Compensation & Benefits
Competitive salary
Performance-based bonus opportunities
Paid training and professional development)
Paid time off and benefits package (if applicable)
Why Join Sandbox Logistics?
Sandbox Logistics is a rapidly growing transportation company focused on operational excellence, leadership development, and long-term growth. We are looking for leaders who can build teams, drive performance, and help scale our operations across multiple terminals.
Success in this role is measured by safety, service, team retention, profitability, and operational execution.
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