Job Title: TBRA RRH Case Manager
Location: 1919 NW Loop 410
Reports To: Manager of Rapid Re-Housing
FLSA Status: Exempt
Approved By: Rex Brien, Jan 2024
SUMMARY
The TBRA Rapid Re-Housing Case Manager is an experienced social service worker who is responsible for providing field-based, direct client services to individuals who are chronically homeless based on HUD standards and living with a documented disability. This position will provide comprehensive case management, housing navigation and housing retention services to eligible clients in a fast paced, detail-oriented environment. Case management services include, but are not limited to, outreach/ engagement, case management assessment and service planning, connection to employment services or benefits, housing location, addressing all service needs to stabilize clients in housing, and promote recovery and community integration as the client works to increase self-sufficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Provides field based, mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, connection to community service providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their goals.Provide strengths-based, client-driven case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing.Develop strengths-based, individualized service plan in collaboration with client addressing short-term and long-term goals.Develop a projected budget plan that enables clients to see what type of housing is affordable and manageable after assistance ends and how to live within their means.Provide on-going case management support to assess progress and ensure service plan outcomes are met or changed as needed.Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care.Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care and Housing First practices. Recertify participants receiving financial assistance as per program contract to assess participant’s program eligibility, progress and need.Submit appropriate funding request, as required by each funding source, on a timely basis.Maintains weekly contact with clients, and in-home visits once a month with clients to review case plan and ensure compliance with program policies and procedures. Refers clients to the Manager of Rapid Re-Housing Services for noncompliance as necessary and recommends clients for discharge if necessary.DOCUMENTATION
Maintain precise and accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including maintaining compliance with HIPAA policies and practices.Complete documentation in a timely manner as outlined by the COC Data Quality StandardsComplete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries.QUALIFICATIONS
Maintain and execute confidential information according to HIPAA standardsOne-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorder or with vulnerable populations providing intensive case management services.Demonstrated knowledge and/or experience with housing and case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing.Flexible work schedule to include some evenings and/or weekends as neededHMIS experience preferredPossesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsAbility to work independently and within a team environment and exercise mature judgmentAbility to provide community and in-home based services on a regular basisStrong written and verbal communication skillsHighly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment with minimal supervisionDriving is an essential function of this positionMust have a valid Texas Driver’s License, a reliable motor vehicle and liability insurance
SUPERVISORY RESPONSIBILITIES
None
EDUCATION and/or EXPERIENCE
Bachelor's degree in social work or related field. Minimum of 1 year of case management experience. Knowledge of dynamics of families in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences. Experience working with at-risk populations. Experience working with at-risk populations.
LANGUAGE SKILLS
Bilingual (English/Spanish) is preferred.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as addition, subtraction, division, and percentages.
CERTIFICATES, LICENSES, REGISTRATIONS
Class C driver's license. Licensed social worker or equivalent licensure desirable.
WORK ENVIRONMENT
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
EEO
SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Read LessLocation: SAMMinistries: 1919 NW Loop 410 Suite 100
Reports to : Manager of Prevention Services
FLSA Status: Non-exempt
Approved By: Toni Cambria, Director of Prevention, RRH, Street Outreach
Approved Date: August 2025
SUMMARY
The Homeless Prevention Case Manager is an experienced social service professional providing comprehensive case management services to individuals and families who are currently at-risk of homelessness, to include those with a military background. The desired candidate will assist individuals/ families with Homeless Prevention and Relocation Re-stabilization services. Must be highly organized, excellent at multitasking and demonstrate the ability to work with diverse populations in a fast-paced work environment. Assists families and individuals with obtaining or maintaining housing stability by developing a strong case plan consisting of goals, objectives, and tasks that will help the family/individual reach their maximum capacity. Facilitates access to community services to help the family/individual increase self-sufficiency. Must have previous housing experience and strong interpersonal skills and ability to develop and cultivate relationships with the social service community and other homeless service providers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Conducts intake assessments over the phone with individuals seeking Homeless Prevention and Relocation services to identify those that meet specific program criteria.Completes all necessary documentation in accordance with funding source and other requirements and completes necessary documents to process payment of rent, mortgage, or utility bills.Assists in housing location and completes habitability inspections.Works in collaboration with property management to help resolve any concerns or issues that may arise to help client remain stably housed and maintain positive working relationships with property managers/landlords.Provides case management services and conducts required follow-up contact with clients who have received assistance.Uses evidence-based practices in service delivery such as, Motivational Interviewing, Harm Reduction and the Housing First approach.Provides field based/mobile case management services, as needed.Assists families/individuals in developing a Housing Stability Plan (HSP). Refers families for necessary services and coordinates with other providers to help families achieve goals set in their case plans.Maintains necessary documentation, reports and statistics.Enters client data in the HMIS database within timeframe set by the program guidelines.Attends case staffing meetings to review client progress and plan services.Meets regularly with Manager of Prevention Services to review program targets and progress.Demonstrates and engages in practices that are culturally competent and ability to work with diverse populations.Attends all mandatory departmental meetings and/or training assigned by the Manager of Prevention Services or Director of Rapid Rehousing and Prevention ServicesAssist families/individuals using multiple grants under the Prevention ProgramOther duties may be assigned.SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Extensive previous case management experience is required. Candidate must have excellent time management skills and the ability to effectively communicate both orally and in writing. Must have a high level of energy, creativity and flexibility. Experience and knowledge in providing services to oppressed populations and effectively collaborate with multiple human service providers are essential.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in Human Services, Social Services, Psychology, or related field. Experience working with at-risk populations is a must.
LANGUAGE SKILLS
English required, however bilingual (English/Spanish) is preferred.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Must be sensitive to the dynamics associated with homeless individuals/families. Must be able to react swiftly and effectively in crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid Texas Driver’s License, a reliable motor vehicle and liability insurance are required
OTHER SKILLS AND ABILITIES
Ability to proficiently operate a PC computer, ten key calculator, copier, printer, fax machine, and must be well-versed in Microsoft and Google apps. Willingness to learn new programs and applications is essential. Maintains regular prompt attendance. Ability to handle crisis situations with maturity.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel office equipment; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times each day. At times, in-home case management is required.
Work is not steady-paced but tends to fluctuate and is at times hectic. Job involves dealing with people in crisis, people with varying levels of language proficiency and/or communication skills, people who can be hostile and demanding, and people who demonstrate challenging behaviors, and may express frustration and dissatisfaction in sometimes inappropriate ways. Patience and maturity are required. The noise level in the work environment is usually moderate. This position requires on-site face to face contact with clients and program staff.
This position is grant funded and is dependent upon continued receipt of funds. SAMMinistries makes every effort to sustain positions through maximization of multiple funding sources, however, multiple year funding for this position is not currently secured.
Job Title: Permanent Supportive Housing Case Manager
Location: SAMMinistries at 1919 NW Loop 410
Reports To: Manager of Permanent Supportive Housing
FLSA Status: Full-time/Exempt
Prepared By: Naomi Nussbaum
Approved By: Vice President of Programs
Approved Date: January 2025
SUMMARY
The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to chronically homeless individuals residing in the community. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care.
The Case Manager collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and/or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants, and to put measures in place to prevent participants from returning to homelessness.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Provide case management services that facilitate client self-sufficiency and housing retention. Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and/or mental health disabilities, and substance use challenges. Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning. Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals. Maintain on-going case load of 13-17 individuals participating in program by meeting with each participant on a weekly basis.Assist individuals in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant’s sustainability in permanent housing. Conduct crisis assessment and provide appropriate interventions. Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed. Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan. Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths.Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship.Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care.Identifies opportunities for volunteers.Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
n/a
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility.
EDUCATION and/or EXPERIENCE
This position requires a Bachelor’s Degree. Degrees in social work, human services, or other related fields are preferred, but not required. At least 2 years of case management experience, and experience using HMIS is preferred. Extensive work history with at-risk populations and crisis intervention is a must.
LANGUAGE SKILLS
Bilingual (English/Spanish) is preferred.
MATHEMATICAL SKILLS
Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required.
REASONING ABILITY
Case manager must be sensitive to the dynamics associated with homelessness and at-risk populations. The case manager must possess excellent judgment and the ability to manage crisis appropriately.
CERTIFICATES, LICENSES, REGISTRATIONS
Class C driver's license. Licensed social worker or equivalent licensure desirable.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.
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