About the role: We are seeking a highly experienced and strategic Senior Manager, Order to Cash to lead three critical functions within our OTC organization: Cash Application, L2 Billing Support (Zendesk ticket intake and resolution), and Invoicing Operations. This leader will ensure accurate and timely billing, exceptional customer support for billing inquiries, and efficient, compliant cash application processes. This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Lead and develop three teams: Cash Application, Invoicing, and L2 Billing Support. Establish a long-term vision for scalable Order-to-Cash operations, ensuring accuracy, timeliness, and customer satisfaction. Drive process standardization, automation, and system improvements across all OTC workflows. Partner with Finance, Sales Ops, Deal Desk, Support, and Product teams to streamline customer billing experiences and internal processes. Own KPIs and SLAs for billing accuracy, invoice timeliness, cash application turnaround time, and billing support ticket resolution. Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for the role: 7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services. 3–5+ years managing multi-function operational teams. Deep understanding of cash application, invoicing, and billing support processes in a SaaS, hardware, or subscription business. Strong analytical mindset with experience owning operational KPIs and reporting. Proven ability to lead change, streamline processes, and implement scalable systems. Excellent communication skills and stakeholder management experience. Experience with NetSuite and ticketing systems (Zendesk, Salesforce Service Cloud). An ideal candidate also has: Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc. Experience with SAP or Oracle. Understanding of SAT (Mexican tax authority) regulations.
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