Many companies do what we do but no one else doesn't like We do. Because for us it's personal. Since 2001, Safety NetAccess, Inc. has been designing, building and supporting networks for hotels, resorts and public properties. We've grown from a two man start up to one of the country's most trusted providers, yet we still feel like we're just getting started. Safety NetAccess is an outstanding, privately owned company with great opportunities for professionals interested in joining a smart, ambitious, hardworking, expanding team and pursuing an exciting career.
Job Description
The Telecom Engineer Tier One will act as the primary point of contact for customers. Duties Include responding to technical issues as they arise by documenting incident details, responding to requests, initiating customer contact, escalating to appropriate parties, and resolving incidents. All work is performed from our office. This is not a remote field tech position.
Knowledge, Skills and Abilities
Ability to adapt to advancing technologies and procedural changes.Basic understanding of the Microsoft Windows environment.Basic understanding of the Microsoft Office environment.Be able to give instructions over the phone to people of all skill levels.Be polite and patient with customers on the phone. Ability to quickly interpret, diagnose, and respond to problems within a highly dynamic, technical environment.Duties
Daily duties will consist of completing trouble tickets of various tasks, including but not limited to, voicemail Password resets, troubleshooting trunk lines, troubleshooting issues with analog, digital and IP phones, working with field techs to resolve issues, and performing voice cuts with telephone providers.
Qualifications
Experience with Mitel SX-200, Mitel MiVoice Business (3300, 10.3/10.4), Mitel MiVoice Office (400/470) required. PhoneSuite and 3CX. PhoneSuite Voiceware is a plus, but it is not required. Training will be provided. Tech needs at least Associates degree in Computer Networking or previous job experience.
Full-time position, 40-hours per week, 8:30am – 5:00pm Monday – Friday. Rotation of after-hours on-call for 24/7 emergency support.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Safety NetAccess reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological developments).
Read LessAbout Safety Net Access:
Since 2001, Safety NetAccess has been designing, building, and supporting networks for hospitality, multifamily, assisted living, resorts, and other public properties. Family-owned, we have grown from a two-man startup to one of the country’s most reliable and trusted partners. Along the way, we have been certified by most major hotel brands, and remain in the top echelon of providers certified to deploy within Marriott’s rigorous GPNS program and Hilton’s Stay Connected program, where we consistently rank as a top-performing partner every year. Safety NetAccess’ network design services, installation teams, and support services are OEM’d by the largest supplier to the assisted living industry for networking design.
Today, Safety NetAccess is deployed in 4,000+ venues providing millions of authentications daily, and while we are proud of our growth and the distinctions received, what truly excites us is thinking about the millions of users who have had a flawless experience with our networks.
JOB SUMMARY:
The Project Manager is responsible for the overall project performance and for communication with all key stakeholders in regard to the project they are assigned to. They serve as the primary interface with the project’s internal and external customers. They also communicate with the project manager team and provide guidance to mitigate risks and solve problems. They are responsible for securing the margin of the project.
RESPONSIBILITIES:
Communicate project performance with all key stakeholders on the projectInterface with all the project’s internal and external customersCommunicate daily/weekly with the PM team and provide guidance to solving problemsManage and lead proposal development efforts for you and your team membersSecure the margin of the projectOther duties as assigned pertaining to project management.
QUALIFICATIONS:
Excellent written and verbal communicationProficient with Microsoft OfficeUnderstanding of a ticketing system3 plus years of previous Project Management experience requiredProgram Management Professional (PMP) certification preferred but not requiredLeadership and experience driving your team to success.Experience in the hospitality industry a plus.Critical thinkerStrong planning and organizational skillLeader with high accountability, consistency and follow throughProfessional demeanor particularly with clients regarding the billing and collections of each projectAny combination of experience or advanced educational degreeThe ability to perform the necessary job functions with or without reasonable accommodation.About SNA
Many companies do what we do but no one else doesn't like We do. Because for us it's personal. Since 2001, Safety NetAccess, Inc. has been designing, building and supporting networks for hotels, resorts and public properties. We've grown from a two man start up to one of the country's most trusted providers, yet we still feel like we're just getting started. Safety NetAccess is an outstanding, privately owned company with great opportunities for professionals interested in joining a smart, ambitious, hardworking, expanding team and pursuing an exciting career.
Job Summary
The Director of Engineering provides strategic and operational leadership for the Project Engineering, Telecommunications, and Benching departments. This role is responsible for driving efficiency, consistency, and scalability across engineering functions while ensuring adherence to established brand standards, quality expectations, and operational best practices. The Director serves as a senior escalation point, establishes and maintains standard operating procedures, and partners closely with cross-functional leaders to support organizational objectives.
Essential Duties and Responsibilities
Provide leadership and oversight for multiple engineering teams, ensuring effective resource utilization, workload management, and operational efficiencyEstablish, document, and continuously improve standard operating procedures (SOPs) to ensure consistency, quality, and scalability across engineering functionsEnsure all engineering teams understand, implement, and adhere to applicable brand standards, technical requirements, and client-specific guidelinesServe as a senior escalation point for complex technical, operational, and client-impacting issues, ensuring timely resolution and clear communicationCollaborate with executive leadership and cross-functional stakeholders to align engineering initiatives with business priorities and client expectationsMonitor departmental performance through defined metrics and reporting, identifying opportunities for process improvement and risk mitigationSupport talent development by setting performance expectations, coaching leadership, and promoting a culture of accountability and continuous improvementEnsure compliance with company policies, industry standards, and applicable regulatory and brand requirementsQualifications and Skills
Proven leadership experience overseeing technical or engineering teams across multiple functional areasStrong operational and process-driven mindset, with experience developing SOPs and enforcing standardsAbility to manage competing priorities and lead teams in a dynamic, fast-paced environmentExcellent communication, escalation management, and stakeholder engagement skillsStrong analytical, problem-solving, and decision-making capabilitiesStrong understanding of network engineering principles, including enterprise-scale LAN/WAN/Wi-Fi environments, routing, switching, firewalls, VPNs, and security best practices, enabling effective technical leadership and architectural oversight.Preferred Experience
Experience leading engineering or technical functions within telecommunications, infrastructure, or technology services organizationsBackground supporting project-based engineering environmentsExperience managing brand-driven standards, certifications, or client compliance requirementsWork Environment & Expectations
Role requires regular interaction with executive leadership and cross-functional teamsAvailability outside of standard business hours may be required to support critical escalationsOther duties may be assigned based on organizational and operational needs Read Less