Internal Job Title: Claims Supervisor
Location: Greenville, SC (onsite)
FLSA: Exempt
Company Overview:
Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in
Job Overview:
The Claims Supervisor supervises the day-to-day operation, overseeing inbound calls and back-office operations. This position has responsibility for hiring, coaching and development, and participates in succession planning, quality assurance and training, compensation recommendations, and workforce planning efforts. Assists with the development and execution of department goals and objective. Guiding work products, performance management, accountable for hiring and termination decision.
Job Responsibilities:
Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department and underwriter guidelinesMonitors call volume and productivity to ensure proper balance, consistency, and quality control within the departmentImplements new procedures and amendments to existing procedures when necessaryRemains ‘hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards.Provides back up to adjusters at times of peak volumeWorks directly with customers, dealers, and agents to help resolve complex claim issuesCultivate strong and positive engagement with remote team members to ensure seamless collaboration and maintain a supportive team environment.Provide coaching and mentorship to agents, guiding their professional development and enhancing their performance.Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessaryThe above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
Bachelor’s degree preferred; High School Diploma or equivalent combination of education and experience required. 3-5 years of experience in supervision, call center and office environment. Insurance and/or financial field preferred. Strong people, interpersonal skills, communication and presentation capabilitiesSuperior verbal/written skills with the ability to communicate effectively to employees as well as customersStrong computer skills with the ability to understand proprietary policy service modulesProficient in Windows and MS Office ProductsInnovative, analytical, and creative with solutions to challenging situationsExercises sound judgment when interacting with employees and customersMust be authorized to work in the U.SMust be able to successfully pass a background checkCompany Benefits:
Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account 401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More!Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Job Title: Account Development Manager
Location: Remote- Tampa - Orlando - North Florida
FLSA: Exempt
Company Overview:
Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Job Overview:
This position is responsible for the achievement of sales and marketing goals of a major automotive OEM partner. The Account Development Manager (ADM) will work within a team and report to the National Sales Director to provide the resources and guidance necessary to drive sales performance, dealer training and excellent customer service. The ADM will use his/her product knowledge and training skills to support and develop their assigned districts in order to maximize productivity.
Job Responsibilities:
Engage in business development and account management activities within assigned territory to grow revenue and achieve sales business objectives Leverage Safe-Guard’s branded training platform as a strategic differentiator and value add to dealer partnersPartner with the sales management team to drive initiatives that maximize sales revenue and assigned objectives for dealer partners and Safe-GuardConduct Dealer training seminars designed to increase dealer profitability and product sales penetrationUtilize approved training and marketing materialsAssist Dealers’ efforts to comply with applicable laws and regulations via best practice reviews and ongoing trainingMarket and facilitate Dealer participation in comprehensive F&I certification and training classes hosted by Safe-GuardInsure the training of all dealer personnel on the features, benefits and value add of product offeringImplement action plans for increased sales of product suite offeringInitiate and drive dealer conversions through continuous presentation meetingsJob Requirements:
Bachelor’s Degree (BA) preferred, not requiredFive years of Automotive industry experienceThree years of retail F&I experience75% travel Must be enthusiastic about learning new technologiesSelf-starter, pro-active, proven track record of sales successEntrepreneurial spirit, able to take ownership of a client portfolio to drive businessExperience in delivering in-store F&I training programsDemonstrated track record of success delivering F &I trainingExcellent communications and public speaking skillsExtensive menu selling knowledge/experienceProficient in selling F&I product suite portfolioExperienced in sales development with sustained resultsExperienced in “hands-on” training of dealer personnel Ability to develop relationships with key dealer personnel and work closely to develop win/win strategies to improve productivityMust be authorized to work in the U.SMust be able to successfully pass a background check and Drug Screen#LI-Remote
Growth Potential:
At Safe-Guard, your career is what you make it. We're looking for energetic, entrepreneurial, and empathetic individuals who are ready to take their careers to the next level. Here, you'll have the freedom to explore new ideas, push boundaries, and make an impact from day one.
We believe in empowering our team to take ownership of their success, and we offer the resources and support to help you grow. Whether you're passionate about developing strong customer relationships, leading innovative projects, or driving new business, you'll find opportunities to challenge yourself and advance your career.
With a culture that encourages continuous learning and personal development, the possibilities for growth are limitless. If you're looking for a place where your contributions are valued and your career can grow, join us at Safe-Guard Products International, where your potential knows no bounds.
Company Benefits:
Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account 401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More!Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Job Title: Account Development Manager
Location: Remote- Tampa - Orlando - North Florida
FLSA: Exempt
Company Overview:
Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Job Overview:
This position is responsible for the achievement of sales and marketing goals of a major automotive OEM partner. The Account Development Manager (ADM) will work within a team and report to the National Sales Director to provide the resources and guidance necessary to drive sales performance, dealer training and excellent customer service. The ADM will use his/her product knowledge and training skills to support and develop their assigned districts in order to maximize productivity.
Job Responsibilities:
Engage in business development and account management activities within assigned territory to grow revenue and achieve sales business objectives Leverage Safe-Guard’s branded training platform as a strategic differentiator and value add to dealer partnersPartner with the sales management team to drive initiatives that maximize sales revenue and assigned objectives for dealer partners and Safe-GuardConduct Dealer training seminars designed to increase dealer profitability and product sales penetrationUtilize approved training and marketing materialsAssist Dealers’ efforts to comply with applicable laws and regulations via best practice reviews and ongoing trainingMarket and facilitate Dealer participation in comprehensive F&I certification and training classes hosted by Safe-GuardInsure the training of all dealer personnel on the features, benefits and value add of product offeringImplement action plans for increased sales of product suite offeringInitiate and drive dealer conversions through continuous presentation meetingsJob Requirements:
Bachelor’s Degree (BA) preferred, not requiredFive years of Automotive industry experienceThree years of retail F&I experience75% travel Must be enthusiastic about learning new technologiesSelf-starter, pro-active, proven track record of sales successEntrepreneurial spirit, able to take ownership of a client portfolio to drive businessExperience in delivering in-store F&I training programsDemonstrated track record of success delivering F &I trainingExcellent communications and public speaking skillsExtensive menu selling knowledge/experienceProficient in selling F&I product suite portfolioExperienced in sales development with sustained resultsExperienced in “hands-on” training of dealer personnel Ability to develop relationships with key dealer personnel and work closely to develop win/win strategies to improve productivityMust be authorized to work in the U.SMust be able to successfully pass a background check and Drug Screen#LI-Remote
Growth Potential:
At Safe-Guard, your career is what you make it. We're looking for energetic, entrepreneurial, and empathetic individuals who are ready to take their careers to the next level. Here, you'll have the freedom to explore new ideas, push boundaries, and make an impact from day one.
We believe in empowering our team to take ownership of their success, and we offer the resources and support to help you grow. Whether you're passionate about developing strong customer relationships, leading innovative projects, or driving new business, you'll find opportunities to challenge yourself and advance your career.
With a culture that encourages continuous learning and personal development, the possibilities for growth are limitless. If you're looking for a place where your contributions are valued and your career can grow, join us at Safe-Guard Products International, where your potential knows no bounds.
Company Benefits:
Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account 401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More!Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
Senior Manager, Software Engineering- Full Stack
Senior Manager
Department: Technology | Location: Atlanta, GA / Remote | Reports To: Head of Software Engineering
FLSA Status: Exempt | Employment Type: Full-Time Hybrid | Level: Senior Manager
ABOUT SAFE-GUARD PRODUCTS INTERNATIONALSafe-Guard Products International is the industry leader in automotive protection products and F&I solutions, partnering with the world’s top OEM brands and a nationwide network of franchised and independent dealerships. Our platforms power the full lifecycle of vehicle protection—from dealer enrollment and incentive management to real-time rating, quoting, contracting, claims adjudication, cancellations, and consumer-direct experiences. We are transforming into an AI-first future culture, embedding intelligence across every platform our dealers, OEM partners, and internal operations teams rely on daily.
ROLE OVERVIEWWe are seeking a growth-minded Senior Manager to lead our Self-Service Claims Platform used by customers on mobile and desktop to file and manage claims. Reporting to the Head of Software Engineering, you will own the day-to-day leadership of the platform and its team, executing the engineering strategy, standards, and AI-native vision set by engineering leadership while being personally accountable for your platform’s success today and its evolution going forward.
The right candidate has operated in environments where platform quality is directly tied to customer experience and has a genuine passion for using AI to improve both the product and the way it’s built. You will lead the existing team and platform driving continuous improvement, stability, security, and predictable delivery while helping shape and execute a future ground-up redesign of the platform with an AI-first mindset.
WHAT YOU WILL DOTeam Leadership & DevelopmentOwn the day-to-day leadership of the team that builds and operates the self-service claims platform while fostering a culture of ownership, accountability, and continuous learning.Lead with humility and curiosity, actively solicit ideas from your team, challenge assumptions, and foster a culture where innovation is everyone’s responsibility.Drive a cultural shift of taking to ownership. Energize and shape the team to be proactive, and create an environment where engineers think independently and make hard decisions when needed.Grow and develop your team through regular 1:1s, performance reviews, coaching, clear expectations, and stretch assignments; build career progression that rewards technical excellence and leadership growth, and develop your strongest engineers into future leaders.Platform Ownership & Technical DirectionOwn platform stability, quality, and continuous improvement on Angular/Node.js (frontend) and Java Spring Boot (backend), integrating with shared APIs used by SG Connect and SG VSC (internal claims systems).Set the technical direction for the platform within the architecture strategy and standards established by engineering leadership; make sound build/buy/partner and design decisions and clearly communicate trade-offs upward to your leadership and stakeholders.Help shape and prepare for a future ground-up redesign of the platform, balancing ongoing delivery on the current system with planning and architecture work for what comes next.Guide architectural decisions and review code credibly across the stack, partnering with Architecture, Security, and shared-API teams to ensure cohesive, integrated platform experiences.AI-First Development & Responsible UseChampion an AI-first mindset to identify where AI/LLM capabilities (chatbots, intelligent claim triage, guided self-service flows) can improve the customer experience today and in the upcoming redesign.Bring hands-on AI-led development practices into the team’s day-to-day workflow, operationalizing the organization’s approved AI tooling to accelerate development velocity, improve code quality, and reduce operational work.Apply Safe-Guard’s responsible-AI evaluation frameworks and responsible-use guidelines to your platform, ensuring any AI capability deployed to production meets the company’s quality, compliance, security, and reliability standards.Cross-Functional CollaborationPartner closely with Operations and business teams to translate real-world claims handling and customer service needs into platform design decisions, with strong communication and negotiation skills.Work with Compliance and Legal partners to ensure the claims platform meets the regulatory requirements of insurance and automotive product administration.Communicate technical strategy, progress, risks, and trade-offs clearly to both technical and business stakeholders.Delivery Excellence & Operational MaturityOwn business-critical customer experience metrics including claims completion rate and call deflection by treating the platform as a direct driver of customer satisfaction, not just a technical deliverable.Establish and uphold engineering standards for code quality, automated testing, observability, and incident response on your platform.Drive predictable delivery: manage release cadences and track engineering health and delivery metrics that give leadership clear visibility into team performance and platform health.Champion proactive reliability over reactive firefighting through runbooks, post-incident reviews, and continuous improvement of system reliability, performance, and security.Identify and remove technical and organizational blockers that impede team velocity.WHAT YOU WILL BRINGExperience8+ years of professional software engineering experience, with at least 3 years in a people management or engineering leadership role.Demonstrated experience leading and improving an existing customer-facing platform, with the ability to also plan and architect a future greenfield rebuild in parallel.Experience owning a digital product where platform quality directly affects customer experience and business metrics.Technical & Domain ExpertiseDeep working knowledge of Angular, Node.js, and Java Spring Boot; ability to guide architectural decisions and review code credibly.Practical experience with progress web application architecture’s offline capability, responsive design, and performance optimization across mobile and desktop.Hands-on experience integrating LLMs/chatbots into a customer-facing product, and demonstrated use of AI-assisted development tooling (such as Claude, Cursor, or similar) in the development workflow itself is a must-have.Experience designing and integrating with shared/microservice APIs consumed by multiple platforms.AWS cloud-native development experience, with a working understanding of secure development practices (DevSecOps), code quality standards, CI/CD, and production observability.Leadership & CommunicationExceptional communication skills able to translate complex technical concepts for executives, business partners, and engineers alike, and to listen as well as they speak.Proven record of building and developing engineering teams, retaining top talent, and creating a psychologically safe environment that encourages bold ideas.Experience leading teams in Agile/Scrum environments with a bias toward delivery, learning, and continuous iteration.Preferred QualificationsBackground in insurance, claims, or other regulated customer-facing platforms.Experience with accessibility standards (ADA/WCAG) in customer-facing product design.Event-driven architecture experience (Kafka, SNS/SQS, EventBridge).Hands-on experience with observability tooling (Datadog, Splunk, or similar).WHAT SUCCESS LOOKS LIKEIn your first 90 days, you will have built strong relationships with your team, your Operations and business partners, and your engineering leadership; completed a candid assessment of your platform’s health, your team’s capabilities, and current delivery practices; and established yourself as a trusted, decisive leader for the self-service claims platform.
Within 6 months, your team will be operating with measurably improved delivery predictability and platform stability, AI-assisted development will be embedded in daily engineering workflows, and you will have a clear, leadership-aligned plan for the platform’s evolution and ground-up redesign.
At one year, your platform will reflect your leadership: improved claims completion and call-deflection metrics, stronger reliability and security, AI-powered capabilities in production, and an engaged, ownership-minded team where the best people want to stay and grow.
BENEFITSMedical, Dental, and Vision InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)401(k) Plan with Company MatchCompany-Paid Short-Term and Long-Term DisabilityCompany-Paid Life InsurancePaid Holidays and VacationEmployee Assistance Program (EAP)Wellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentEQUAL OPPORTUNITYSafe-Guard Products International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Read LessPlease do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
External Position Job Title: Call Center Representative
Internal Position Job Title: Claims Support Specialist
Location: Greenville, SC - Onsite 5 days a week.
FLSA: Non-exempt
Start Date: 8/3/2025
Shift Time: 11:30-8 pm
Starting Pay: $19/hr
Job Overview:
This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.
Job Responsibilities:
Handle claims related calls per work schedule performing within defined metricsOrder inspection when applicableFollow proper claims procedures as outlined in training and feedback provided by QA or SupervisorMaster understanding of clients, agents, and contract terms and conditionsUnderstand exceptions based upon dealership, agent, or client as noted in systemEscalate issues to team lead, supervisor, or managers when unable to de-escalateNotify Supervisor when possible fraud is suspectedParticipate in all training as required to perform the duties of the roleKeep record of the phone call and transmits claim form to Dealership or Repair FacilityDrive the status of the claim within the Safe-Guard systemReceive documentation and organize by claim numberOrder an appraisal when claim is over threshold amount or possible fraudSend denial letter to customer and copies dealership if necessarySend missing information letter to customer if document is missing and copies Dealership if necessaryNotate the systemAdhere to Quality Assurance GuidelinesPrior to sending checks out, must ensure premium is first received from DealershipPerforms other duties as assigned by the Claims Center Manager or Team LeadPDR handlingThe above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
High School Diploma or equivalent combination of education and experience required. College degree preferred.Minimum 3 years of experience in customer service, insurance claims, call/claims center environment. Equivalent combination of education and experience may be considered.Strong computer skills and the ability to troubleshoot and service policy issuesStrong interpersonal, analytical and problem-solving skills. Superior verbal/written skills and communications skills.Ability to exercise sound judgment when interacting with customers and vendorsAttention to detail and ability to handle complex situationsProficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)High attention to detail, good punctuation, spelling, mathematical, grammar, analyze complex-detailed reportsMust be authorized to work in the U.SMust be able to successfully pass a background check
Job Preferences:
Experience within Automotive Industry preferredPreferred - two years of experience in a high-volume Call CenterPreferred - two years of experience in automotive insurance or warranty claimsPreferred - one year of experience with in an automotive repair or tech rolePreferred: Bilingual or Trilingual with the ability to read, write and speak English and French in a business settingAbout Safe-Guard Products International
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
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Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
External Job Title: ERP & AI Solutions Architect (D365 F&O)
Internal Job Title: Solution Architect (hybrid- Monday- Thursday)
Location: US-GA-Atlanta (Sandy Springs)
FLSA: Exempt
#LI-Hybrid
Job Overview:
Design, configure, and optimize Microsoft Dynamics 365 Finance & Operations and corporate systems while embedding AI-driven automation across business workflows. This role bridges functional ERP expertise with hands-on AI enablement, leveraging Copilot, Claude, and agentic solutions to drive efficiency and scale.
Job Responsibilities:
Functional SME across D365 F&O (Finance, AP/AR, GL, workflows)Gather technical requirements and translate to configuration and functional design Configure and optimize D365 and connected systems (Power Platform, integrations, BI)Partner with technical teams on integrations, reporting, and issue resolutionIdentify and prioritize automation opportunities across functionsCombine D365, Power Platform, and AI into end-to-end solutionsBuild and maintain agent-based solutions that automate repetitive tasks and surface insights Develop reusable AI patterns, prompts, and workflows for cross-functional reuse Support agent factory concepts (templates, reusable automation patterns)Ensure systems and knowledge are AI-ready and governed Connect enterprise data and workflows into AI-assisted user experiencesEnsure security, audit, and Responsible AI compliance Support testing, monitoring, and continuous improvementTrain and enable business users on systemsThe above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
3–6+ years D365 functional / ERP experienceStrong Finance module expertise preferredExperience with technical requirements, configuration, and designProficiency with Claude, Copilot, Cursor, and similar AI toolsAbility to build prompts, workflows, or simple agentsPreferred
Power Platform experience (Admin Center, Power Automate, Power Apps, Power BI)Experience building or working with AI agents / workflow automation Exposure to Retrieval-Augmented Generation (RAG) or knowledge-based AI systems Experience integrating enterprise systems with AI platforms Background in finance, insurance, or operational systemsCompany Benefits:
Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account 401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More!About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
Internal Job Title: Payment Processing Supervisor
Location: US-GA-Atlanta (Sandy Springs- Hybrid Schedule)
FLSA: Exempt
Company Overview:
Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Role Overview:
The Payments Processing Supervisor is responsible for overseeing the day-to-day activities of the department, ensuring efficient operations in check handling and claim processing. This role focuses on monitoring performance metrics, providing coaching and feedback, resolving escalated issues, and ensuring compliance with company policies and procedures. The supervisor works closely with internal teams, underwriters, and external stakeholders to enhance operational efficiency and customer satisfaction.
Job Responsibilities:
Monitor daily activities within the department to ensure smooth and efficient processing operations.Analyze performance data related to productivity, accuracy, and timeliness of claims and cancellations.Provide feedback and coaching to team members, addressing areas for improvement.Ensure compliance with departmental procedures and company policies.Conduct annual performance reviews and implement effective performance tracking metrics.Oversee attendance, manage time-off requests, and enforce company policies.Provide ongoing training and mentorship to employees to foster professional growth.Serve as a backup for adjusters or processors when necessary.Handle complex inquiries from customers, dealers, and agents, ensuring resolution and customer satisfaction.Collaborate with internal teams and underwriters to address processing-related concerns.Work closely with Operations Management to discuss challenges, provide feedback, and implement process improvements.Resolve escalated customer concerns and ensure positive resolutions.Identify opportunities to enhance department efficiency and implement process improvements.Prepare and analyze reports to monitor trends and suggest optimizations.Collaborate with Human Resources to address employee performance and workplace issues.Periodically review customer interactions to ensure service quality and compliance.Strong leadership and decision-making abilities.Excellent communication and interpersonal skills.Effective conflict resolution and problem-solving skills.Ability to manage deadlines and deliver results in a fast-paced environment.Adaptability and analytical thinking.Strong teamwork and collaboration skills.The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
Education: College degree preferred; High School Diploma or equivalent required.Experience: Minimum of 2+ years in a supervisory/Leader role within insurance, financial services, or a related office environment.Strong verbal and written communication skills.Proficiency in Windows and Microsoft Office (Excel, Word, Outlook, PowerPoint).Proven ability to coach, mentor, and develop employees.Experience in process improvement and problem resolution.Ability to work independently, exercise sound judgment, and apply innovative solutions.Must be authorized to work in the U.SMust be able to successfully pass a background checkCompany Benefits:
Medical, Dental, and Vision InsuranceFlexible Spending AccountHealth Savings Account401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More!Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
Job Title: Data Analyst (hybrid- Monday- Thursday)
Location: US-GA-Atlanta (Sandy Springs)
FLSA: Exempt
#LI-Hybrid
Job Overview:
As a Data Analyst, you will be responsible for a wide variety of analytical tasks. This includes but is not limited to: gathering data from different systems using complex SQL queries, creating enterprise data models, developing cutting edge BI reporting, working with business partners to identify new analytical projects, providing in-depth analysis that bridges the gap between data and business decisions, and providing regular updates to stakeholders. This role will be responsible for supporting the highest priority initiatives at the company.
Job Responsibilities:
Provide technical analysis to support business decision making across claims, sales, and other business lines.Work in coordination with data engineers to develop ETL processes to take data from across different systems and bring them into centralized data models.Build enterprise-wide reports using Power BI and other tools.Develop scalable infrastructure to distribute reports to external facing clients.The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
B.S. in mathematics, computer science, statistics, engineering, or equivalent.M.S. in mathematics, computer science, statistics, engineering, or equivalent (preferred).Proficiency in SQL and Python.Familiarity with Power BI, Tableau, or equivalent BI tools.AI experience preferred.Strong written and verbal communication skills.Company Benefits:
Medical, Dental, and Vision Insurance Flexible Spending AccountHealth Savings Account 401(k) Plan with Company MatchCompany-paid Short-Term and Long-Term DisabilityCompany-paid Life InsurancePaid Holidays and VacationEmployee Referral ProgramEmployee Assistance ProgramWellness ProgramsPaid Community Service OpportunitiesTuition ReimbursementOngoing Training & Personal DevelopmentAnd More!About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
