The Account Coordinator supports Rx Valet’s Cost Containment Department by assisting Account Managers with client service activities, program coordination, and member communication. This position serves as a liaison between Account Management, Pharmacy Operations, and clients to ensure all requests are processed efficiently, data is accurate, and service standards are consistently met.
The ideal candidate is organized, detail-oriented, and committed to delivering an exceptional customer experience while supporting the department’s overall efficiency and cost-saving initiatives.
Essential Duties and Responsibilities
· Provide day-to-day administrative and service support to Account Managers within the Cost Containment Department.
· Respond to inbound client and member inquiries related to cost containment programs, prescription pricing, and order status.
· Coordinate with pharmacy, billing, and international sourcing teams to ensure timely resolution of client requests.
· Assist in preparing client reports, savings summaries, and data tracking for Account Managers.
· Maintain and update client records, pricing data, and program documentation in internal systems.
· Support communication with employer groups and PBM clients regarding program updates, eligibility, and cost savings.
· Monitor case queues and follow up on pending or escalated issues.
· Ensure accuracy and compliance in all documentation, following HIPAA and company policies.
· Collaborate cross-functionally to streamline workflows and improve client satisfaction.
· Participate in departmental meetings and assist with special projects as assigned.
Company DescriptionRx Valet is a rapidly growing healthcare company focused on helping employers and members reduce prescription drug costs while improving access, service, and overall member experience. Our culture values collaboration, accountability, innovation, and continuous improvement.
Rx Valet is seeking a motivated and organized Operations Manager to support and lead day-to-day operations within our growing Shield PBM division. This role is ideal for someone with strong leadership and operational experience who enjoys managing teams, improving processes, and delivering exceptional service to clients and members.
The ideal candidate may come from healthcare operations, office management, customer service leadership, pharmacy operations, insurance administration, or a similar fast-paced service environment. PBM experience is helpful but not required for the right candidate.
We are looking for a hands-on leader who is highly organized, team-oriented, solutions-driven, and excited to grow with a rapidly expanding healthcare organization.
Key Responsibilities
Team Leadership & Support
Lead and support a team of Account Managers, Coordinators, Customer Service Representatives, and operational staff.Foster a positive, collaborative, and accountable team culture.Provide coaching, guidance, and support to team members.Assist with hiring, onboarding, and employee development.Help establish team goals, workflows, and service expectations.Operations Management
Help oversee daily operations within the Shield PBM division.Monitor service levels, operational workflows, and client support activities.Assist in improving internal processes and operational efficiency.Help maintain standard operating procedures and operational consistency.Support issue resolution and ensure timely follow-up on client and member needs.Client & Service Support
Support Account Management teams in delivering excellent client service.Participate in client meetings and internal operational discussions as needed.Assist with implementation activities and ongoing client support.Work collaboratively across departments to ensure a positive client and member experience.Cross-Functional Collaboration
Work closely with:OperationsCustomer ServiceAccount ManagementPharmacy TeamsFinanceITComplianceHelp ensure strong communication and coordination across departments.Qualifications
Preferred Experience
Leadership or management experience in one or more of the following:Healthcare operationsInsurance or benefits administrationPharmacy operationsCustomer service managementOffice managementHealthcare administrationCall center operationsPBM or TPA environmentsStrong organizational and communication skills.Ability to manage multiple priorities in a fast-paced environment.Experience leading teams and improving workflows.Comfortable using Microsoft Office and operational systems.Strong problem-solving and follow-through skills.Nice to Have
PBM or pharmacy-related experience.Experience working with employer groups or healthcare clients.Experience with reporting, metrics, or operational performance tracking.What We’re Looking For
The successful candidate will be:
Organized and detail-orientedA strong communicatorTeam-focused and collaborativeAdaptable and solutions-orientedComfortable leading by exampleDriven to improve processes and service qualityExcited to grow within a fast-paced healthcare organizationCompensation & Benefits
Competitive Salary (based on experience)Performance Bonus OpportunityHealth BenefitsPaid Time OffProfessional Development OpportunitiesLeadership Growth PotentialSalary Range: $65,000–$85,000 plus bonus opportunity based on experience and performance
Company DescriptionRx Valet is a rapidly growing healthcare company focused on helping employers and members reduce prescription drug costs while improving access, service, and overall member experience. Our culture values collaboration, accountability, innovation, and continuous improvement.