Our client, a leading public sector organization, is seeking an IT Production Support Assistant Apply today for consideration! Job Title: IT Production Support Assistant Location: Downey, CA -Hybrid Duration: 12 Months Contract Pay Range : $30 to $35 per hour (DOE) Job Description: Support production applications in IBM mainframe and midrange computing environments. Create, schedule, execute, monitor, and troubleshoot production jobs using Control-M. Support COBOL applications and promote source code, JCL, PROCS, and control statements using Endevor. Monitor production workloads and resolve job failures or production issues. Manage and update incident tickets using Cherwell or similar IT service management tools. Coordinate mainframe console operations, device assignments, and operator responses. Execute production jobs according to established schedules while maintaining operational standards. Prepare, review, and maintain operational and procedural documentation. Participate in knowledge-sharing sessions, team presentations, and collaborative training activities. Work in a fast-paced 24x7x365 production support environment with rotating shifts as required. Qualifications: High School Diploma or equivalent. 2 years of IBM Mainframe Operations and Production Control experience within the last five years. Hands-on experience with Control-M for job scheduling, monitoring, ordering, holding, submitting, and cancelling production jobs. Experience using Endevor for source code management and promotion of COBOL programs, JCL, PROCS, and control statements. Experience working in a data center environment managing incidents using Cherwell or similar ticketing systems. Knowledge of COBOL production support, JCL, Mainframe PROCS, and production operations. Strong customer service, communication, organizational, and problem-solving skills. Ability to work independently and collaboratively in a production support environment. Preferred: Experience operating high-speed commercial printers (e.g., Canon varioPRINT 6220 TITAN MICR) for large-volume printing. Must be flexible to work day, swing, overnight, weekend, and holiday shifts in a hybrid 24x7x365 support environment. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life
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