Job DescriptionJob DescriptionRumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.This is your opportunity to make a difference for you and your family. Come join our team!Customer Service Representatives receive and respond to calls from customers based on designated department, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.Responsibilities of Position:Answer phones promptly and courteously utilizing company procedures.Receive and respond professionally and courteously to all customer inquiries.Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.Identify customer’s reason for cancelling service and attempt to retain customers.Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.Ensure customer concerns are understood and clearly explain resolution to the customer.Process customer payments and assists customers with RumpkePay.Work in conjunction with other departments to resolve customer issues.Log and record information on customer accounts.Create work orders/interactions, as required.Work special data entry projects with accuracy and complete in time to meet deadlines.Resolve customer account issues and adjust accounts accordingly with verification from management, when required.Process online data entry for accounts based on designated department. Other duties as assigned. Skills & Abilities Needed for Position:Excellent verbal & written communication skills.Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.Consistently presents and maintains a professional appearance and demeanor.Ability to handle a heavy call volume in a professional and efficient manner.Must be organized and detail oriented with the ability to multi-task.Proven analytical/problem solving skills for the customer and the company.Excellent customer service and data entry skills.Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards.Ability to identify the root cause of issues, make decisions, and provide solutions .Ability to react well under pressure and treat others with respect.Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.Additional Working Conditions/Aspects:Ability to work overtime, weekends, and/or holidays.Legally eligible to work in the United States.Valid driver’s license (if applicable).Must successfully complete pre-employment testing.Must be able to read and speak the English language.This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Job DescriptionJob DescriptionRumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.This is your opportunity to make a difference for you and your family. Come join our team!Customer Service Representatives receive and respond to calls from customers based on designated department, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.Responsibilities of Position:Answer phones promptly and courteously utilizing company procedures.Receive and respond professionally and courteously to all customer inquiries.Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.Identify customer’s reason for cancelling service and attempt to retain customers.Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.Ensure customer concerns are understood and clearly explain resolution to the customer.Process customer payments and assists customers with RumpkePay.Work in conjunction with other departments to resolve customer issues.Log and record information on customer accounts.Create work orders/interactions, as required.Work special data entry projects with accuracy and complete in time to meet deadlines.Resolve customer account issues and adjust accounts accordingly with verification from management, when required.Process online data entry for accounts based on designated department. Other duties as assigned. Skills & Abilities Needed for Position:Excellent verbal & written communication skills.Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.Consistently presents and maintains a professional appearance and demeanor.Ability to handle a heavy call volume in a professional and efficient manner.Must be organized and detail oriented with the ability to multi-task.Proven analytical/problem solving skills for the customer and the company.Excellent customer service and data entry skills.Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards.Ability to identify the root cause of issues, make decisions, and provide solutions .Ability to react well under pressure and treat others with respect.Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.Additional Working Conditions/Aspects:Ability to work overtime, weekends, and/or holidays.Legally eligible to work in the United States.Valid driver’s license (if applicable).Must successfully complete pre-employment testing.Must be able to read and speak the English language.This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Job DescriptionJob DescriptionRumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! The Sustainability & Diversion Manager (Recycling Sales Manager) oversees the performance of Sales Representatives within the location or market. This position is also responsible for leading and ensuring the profitability of the sales team. The hours and level of responsibility may vary by location or line of business.Responsibilities of Position:Collaborate with the marketing team to develop a specific Sales & Marketing Plan for the market area.Manage and motivate sales staff to develop business relationships with the existing customer base, maximize the retention of revenue, and cultivate the strength of contractual relations.Monitor day-to-day selling and account development activities of sales representatives.Regularly meets and monitors the productivity of sales staff, ensuring sales goals are met or exceeded.Develop and maintain an awareness of market behavior and competitive trends, and ensure staff respond accordingly.Establish and maintain open communication with operations and staff to provide quality internal and external customer service.Coach and train staff to determine customer solutions that are compliant with appropriate local, state, and federal regulations.Maintain a thorough knowledge of Rumpke’s services and pricing structure, and develop staff to possess this knowledge.Regularly meet with Sales Representatives to review their weekly sales activities, progress on goals, and status of prospective customers.Monitor the productivity of sales staff to ensure sales goals are met or exceeded. Design and implement improvement strategies for under-performing sales representatives.Ensure staff utilize the company’s Growth Management System (GMS Board) on a daily basis, scheduling and documenting activities, and developing prospective customer profiles.Manage staff to ensure required reports and other paperwork are completed promptly and per Company policy.Review, prepare, and submit quarterly sales incentive calculations for sales.Other duties as assigned.Supervisory Responsibility:This position will manage 5 to 10 employees.Skills & Abilities Needed for Position:Must possess strong leadership skills with the ability to delegate and follow up on activities.Must present and communicate professionally.Excellent verbal and written communication skills.Must be organized with good time management skills.Possess proven analytical/problem-solving solutions for the customer and the company.Computer proficiency in Windows and Microsoft applications.Possesses strong presentation, negotiation, and closing skills.Must be self-motivated and able to motivate others to meet or exceed goalsExperience & Knowledge Needed for Position:Previous management experience preferred.Experience working with the procurement process.Experience in developing and executing territory sales strategies.A high school diploma or equivalent, as well as a bachelor’s degree in business, marketing, sales, or a related field, is preferred.Minimum of 5 years of waste industry experience with an emphasis on sales and management.Physical Requirements in a Regular Workday:Rarely lifting/carrying/pushing/pulling a max of 10 lbs.Continuously sitting/standing/walking in an office environment.Additional Working Conditions/Aspects:Ability to travel between offices, as required.Legally eligible to work in the United States.Valid driver’s license (if applicable).Must successfully complete pre-employment testing.Must be able to read and speak the English language. This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job DescriptionJob Description8:00AM-5:00PM M-FRumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.This is your opportunity to make a difference for you and your family. Come join our team!The Construction Specialist is a region-based position that has been assigned a named list of accounts as well as opportunities with market growth developments . This position is responsible for identifying leads, proactively prospecting, and selling new and profitable business (locations and/or services) within an assigned geographic area (territory). The Construction Specialist meets regularly with prospective new & existing clients in their assigned market area to deliver sales presentations, follow up with key decision makers and sell Rumpke’s full suite of services & solutions, as appropriate. Through a combination of sound lead identification, prospecting strategies and closing skills, this position helps secure our visible presence in the marketplace. This position reports to the Regional Sales Manager (RSM).Responsibilities of Position:Identifies viable leads, manages prospects, and acquires new, profitable commercial, industrial, and recycling businesses to meet and exceed established revenue goals. Effectively manages prospects utilizing Rumpke sales tools to schedule and document all activities daily, developing necessary information profiles on prospective customers to achieve new business growth. Prepares and delivers sales presentations to prospective new clients; follows up with key customer decision makers to close sales.Regularly meets with Sales Manager to review weekly prospects, sales activities, progress versus goals, and status of key target accounts.Using in-depth industry and company knowledge, prepare complex proposals clearly identifying our available services and lines of business. Make recommendations on equipment optimization, leasing options, and right-sizing opportunities as appropriate to grow targeted profitable revenue and contribute to the company's goals and objectives.Effectively communicate pricing and service strategies, working closely and effectively with key regional management team members to review, resolve, and implement necessary action plan strategies, ensuring business units' overall effectiveness.Prepares and provides timely completion of monthly tracking and sales reporting, ensuring information is complete, accurate, and timely (monthly, quarterly, and annual).Occasional work outside of regular business hours as/needed. This could involve tasks such as urgent emails, handling work-related issues, or calls that may arise.Attends industry trade shows, symposiums, conferences, and participates in associations and trade groups. Other duties as assigned.Skills & Abilities Needed for Position:Excellent verbal & written communication skills.Computer literate in Windows and Microsoft applications: Excel, Word, PowerPoint, Outlook, etc.Consistently presents and maintains a professional demeanor.Must be organized and detail-oriented with the ability to multitask.Proven analytical/problem-solving skills for the customer and the company. Experience & Knowledge Needed for Position:Waste Industry experience preferred.Previous experience in the contracting business and/or working with contractors preferred.Two (2) years of experience in a customer-facing sales role (business-to-business).Minimum two (2) years outside business-to-business sales with a proven track record of success.Physical Requirements in a Regular Workday:Occasionally lifting/carrying/pushing/pulling a max of 10 lbs.Frequently working outside in changing temperatures, wet/humid conditions. Frequently working in areas of dust, odors, mist, gases, and other airborne matter.Frequently sitting/standing/walking in an office environment.Additional Working Conditions/Aspects:Possible exposure to high traffic conditions and/or tight driving areas.Exposure to residential and commercial waste.Ability to travel between offices, as required.Ability to work flexible hours; expected to work nights and weekends as needed.Legally eligible to work in the United States.Valid driver’s license (if applicable).Must successfully complete pre-employment testing.Must be able to read and speak the English language.This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
