Logistics Specialist (Lehighton, PA)
RPM + PARS
RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.
PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services.
Your Role
The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution; communication through email and telephone with PARS staff, Independent Contractors (ICs) and pickup and delivery contacts; and maintaining accurate data in each order tracked in our CRM. This position must function during core business hours and is located on-site at the field office.
Day-to-Day Responsibilities
Manage execution of customer orders:Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed.Ensure orders are efficiently executed through “linking” of multiple orders.Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage.Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate.Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents.Create tasks and follow through to maintain accurate time sensitive notes.Ensure compliance with PARS policies and procedures.Ensure adherence to applicable DOT regulations and Federal, State and Local laws.Organizational Competencies:Adhere to organizational goals and objectives.Demonstrate open, effective communication and teamwork.Customer focus.Act with integrity and professionalism.Work to maintain quality standards.Balance client requirements with company policies and operational procedures. Demonstrate reliable and predictable attendance.
NOTE: The above statements are intended to describe the general nature and level of work being performed by the employees assigned to the classification. They are not intended to be construed as an exhaustive list to all responsibilities, duties, and skills required of personnel so classified. Management reserves the right to make changes to the scope of assigned duties and responsibilities, without concurrence, whenever it deems the Company's daily business and financial needs make it necessary.
Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.
Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
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Read LessDealer Account Manager
RPM + DCAT
RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with Dealers Choice Auto Transport to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains. Dealers Choice Auto Transport is an auto transport specialist for dealerships nationwide, providing fully for highline and exotic vehicles. The company takes pride in offering clients the proper shipping they need, setting them apart from others in the industry.
Your Role
As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.
Day-to-Day Responsibilities
Operational Dispatch & Logistics Coordination
Plan and coordinate vehicle transportation activities from pickup through deliveryEvaluate shipment requirements, timelines, and constraints to determine optimal execution plansIndependently resolve service issues, delays, or exceptions to protect customer experienceBalance service expectations with operational efficiency and business prioritiesCustomer Experience & Account Support
Serve as the primary point of contact for customers via phone and emailProvide proactive updates, manage expectations, and address escalations with professionalismTranslate customer needs into actionable logistics plansDeliver a consistent white-glove experience aligned with DCAT service standardsSystems, Documentation & Communication
Maintain accurate shipment data, notes, and documentation in transportation management systemsCommunicate clearly with internal teams and external partners to ensure smooth executionSupport shipping and receiving processes in compliance with company policiesJudgment, Prioritization & Continuous Improvement
Prioritize competing demands in a fast-paced environment with minimal supervisionApply sound judgment to daily operational decisions impacting customers and carriersIdentify recurring issues and contribute ideas to improve workflows, service quality, and scalability
Preferred Qualifications
Experience in customer support, customer service, or customer experience rolesProfessional phone presence with the ability to communicate clearly and courteouslyStrong computer proficiency and comfort navigating multiple systemsWorking knowledge of vehicles and basic automotive conceptsDemonstrated commitment to delivering high levels of customer satisfactionStrong verbal and written communication skills with the ability to build rapportEffective problem-solving skills and sound judgment in fast-paced environmentsHigh attention to detail with strong organizational and time-management skillsPrior experience in the auto transport industry preferredHigh school diploma or equivalent requiredOffice Hours: Monday - Friday: 8/9am - 6/7pm + alternating Saturdays: 9am - 6pmCompensation and Benefits
Base Salary + CommissionBCBS (medical), Delta Dental & VSP (vision)Life insurance, short & long-term disability – paid by usMaternity & Paternity Leave401(k) with generous employer matchCome as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.
Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
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