The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.
Responsibilities
Customer Service & EngagementEnsure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.Respond promptly to customer inquiries about merchandise and assist with product selection.Communicate with store leadership about customer requests, vendor issues, and product damages.Point of Sale & TransactionsOperate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.Food & Beverage ServicePrepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.Merchandising & StockingRestock products and supplies to maintain a fully stocked store.Check expiration codes, face and inspect items, pull and discard expired products per company procedures.Store Cleanliness & SafetyPerform routine side work (cleaning, sweeping, mopping, trash removal, etc.).Maintain a clean and organized work area to ensure safe working conditions.Immediately report unsafe conditions to store leadership.Additional ResponsibilitiesFollow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Qualifications
RequiredMust be at least 16 years old.Must have strong communication and customer service skills.Must demonstrate the ability to work both independently and as part of a team.Must be able to multitask effectively in a fast-paced environment.Must be able to learn and follow all Royal Farms safety processes and procedures.PreferredPrior experience in food service and/or customer service.Success FactorsCustomer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.Work RequirementsMust be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.Must be comfortable working around hot equipment and cleaning products.Ability to be punctual and arrive to work on time.Must wear slip-resistant shoes while on duty.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.Ability to adhere to assigned schedules and arrive to work on time as required by business needs.Pay Range USD $15.00 - USD $18.00 /Hr.
Read LessThe Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential FunctionsCustomer Service & Sales Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.Operations & Compliance Oversee the full scope of shift operations as the Person in Charge (when more senior lead is not present), coordinating team responsibilities and addressing operational needs in real time.Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements. (people, safety, assets, cash, etc.)Consistently follow all safety and security procedures to protect team members, customers, and company assets.Serve as a Certified Trainer by onboarding and training team members, providing regular feedback and coaching to ensure consistent execution of operational standards.Food & Beverage Execution Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.Store Appearance & Maintenance Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)Maintain a clean and organized work area to ensure safe working conditionsOversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.Additional Responsibilities Demonstrate accountability by completing assigned tasks with attention to detail.Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Supervisory Responsibilities Supervises all store employees in the absence of a more senior leader.QualificationsRequired
Must be at least 18 years old.Must have a high school diploma or GED.Must possess strong written, verbal, and interpersonal communication skills.Must possess strong supervisory and organizational skills.Demonstrated strong leadership skills.Demonstrated ability to encourage, inspire, and develop team members.Preferred
Minimum of 1 year of food service or retail management experience.Internal candidates should be employed for at least 90 days.A current ANSI-approved Food Safety Manager Certification.Demonstrated ability to encourage, inspire, and develop team members.Basic business math, accounting, computer, analytical, and decision-making skills.Success FactorsTeam Leadership: Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.Operational Excellence: Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.Accountability: Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.Work RequirementsMust be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.Must be available to primarily work second/third shift, weekends, and holidays based on business needs.Must be flexible with the work schedule to assist with the changing needs of the business.Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.Must wear slip-resistant shoes while on duty.Must maintain reliable transportation and consistent, on-time attendance.Pay RangeUSD $15.50 - USD $21.00 /Hr.
Read LessThe Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.
Responsibilities
Customer Service & Engagement
Ensure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.Respond promptly to customer inquiries about merchandise and assist with product selection.Communicate with store leadership about customer requests, vendor issues, and product damages.Point of Sale & Transactions
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.Food & Beverage Service
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.Merchandising & Stocking
Restock products and supplies to maintain a fully stocked store.Check expiration codes, face and inspect items, pull and discard expired products per company procedures.Store Cleanliness & Safety
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).Maintain a clean and organized work area to ensure safe working conditions.Immediately report unsafe conditions to store leadership.Additional Responsibilities
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Qualifications
Required
Must be at least 16 years old.Must have strong communication and customer service skills.Must demonstrate the ability to work both independently and as part of a team.Must be able to multitask effectively in a fast-paced environment.Must be able to learn and follow all Royal Farms safety processes and procedures.Preferred
Prior experience in food service and/or customer service.Success Factors
Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.Must be comfortable working around hot equipment and cleaning products.Ability to be punctual and arrive to work on time.Must wear slip-resistant shoes while on duty.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.Ability to adhere to assigned schedules and arrive to work on time as required by business needs.Pay Range USD $15.00 - USD $18.00 /Hr.
Read LessThe Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.
Responsibilities
Customer Service & Engagement
Ensure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.Respond promptly to customer inquiries about merchandise and assist with product selection.Communicate with store leadership about customer requests, vendor issues, and product damages.Point of Sale & Transactions
Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.Food & Beverage Service
Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.Merchandising & Stocking
Restock products and supplies to maintain a fully stocked store.Check expiration codes, face and inspect items, pull and discard expired products per company procedures.Store Cleanliness & Safety
Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).Maintain a clean and organized work area to ensure safe working conditions.Immediately report unsafe conditions to store leadership.Additional Responsibilities
Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Qualifications
Required
Must be at least 16 years old.Must have strong communication and customer service skills.Must demonstrate the ability to work both independently and as part of a team.Must be able to multitask effectively in a fast-paced environment.Must be able to learn and follow all Royal Farms safety processes and procedures.Preferred
Prior experience in food service and/or customer service.Success Factors
Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.Must be comfortable working around hot equipment and cleaning products.Ability to be punctual and arrive to work on time.Must wear slip-resistant shoes while on duty.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.Ability to adhere to assigned schedules and arrive to work on time as required by business needs.Pay Range USD $17.00 - USD $18.00 /Hr.
Read LessThe Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential FunctionsCustomer Service & Sales
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.Operations & Compliance
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standardsOversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc).Consistently follow all safety and security procedures to protect team members, customers, and company assets.Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)Maintain a clean and organized work area to ensure safe working conditions.Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.Additional Responsibilities
Demonstrate accountability by completing assigned tasks with attention to detail.Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Supervisory Responsibilities
Supervises all store employees in the absence of a senior leader.QualificationsRequired
Must be at least 18 years old.Must have a high school diploma or GED.Must possess strong written, verbal, and interpersonal communication skills.Must possess strong supervisory and organizational skills.Demonstrated strong leadership skills.Demonstrated ability to encourage, inspire, and develop team members.Preferred
Minimum of 1 year of food service or retail management experience.Internal candidates should be employed for at least 90 days.A current ANSI-approved Food Safety Manager Certification.Demonstrated ability to encourage, inspire, and develop team members.Basic business math, accounting, computer, analytical, and decision-making skills.Success FactorsTeam Leadership Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.Operational Excellence Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.Accountability Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.Work RequirementsMust be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needsMust be or become Food Safety Certified within required timeframes and maintain certification thereafter.Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.Must wear slip-resistant shoes while on dutyPay RangeUSD $15.00 - USD $18.50 /Hr.
Read LessThe Assistant Store Manager is responsible for supporting the Store Manager in managing daily store operations while also contributing to short-term planning and strategy that drive store performance. This role supervises associates and lower-level management, assists with customer escalations, and ensures operational standards are consistently met.
When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team, ensuring continuity of service, results, and culture. By focusing on both execution and development, this role helps create a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence.
Customer Service & Community EngagementEnsure every customer receives outstanding service by modeling and reinforcing a friendly environment through greeting, acknowledgement, high standards, and strong product knowledge.Provide leadership that develops team members' ability to deliver consistent, efficient, and welcoming customer service.Partner with the Store Manager to plan and execute short-term initiatives that enhance customer satisfaction, sales performance, and community connection.Build and maintain positive relationships with the local community by engaging with customers, responding to feedback, and supporting company outreach efforts.Ensure proper execution of all Royal Farms marketing programs, promotions, and customer-facing initiatives.Team Leadership & DevelopmentSupport the Store Manager in building and sustaining a high-performing retail team through recruiting, onboarding, training, and continuous development.Partner with the Store Manager to deliver training and communication on all new initiatives, including promotions, products, policies, processes, and safety equipment.Provide timely coaching and feedback to ensure associates consistently meet performance standards and demonstrate desired behaviors.Recognize and reward team members who uphold company values and performance expectations, and recommend candidates for advancement opportunities.Address Employee Relations matters with fairness and a resolution-oriented approach that supports both associates and business needs.Operations & Policy ComplianceUphold and ensure consistent execution of all Royal Farms rules, policies, procedures, and systems.Maintain accountability for compliance in all areas, including people, safety, assets, and cash management.Address and escalate concerns or violations promptly to the Store Manager, and when appropriate, to the District Manager and Human Resources.Monitor vendor activity and enforce adherence to company policy when checking in both internal and external vendors.Business Performance & StrategyMonitor and analyze store performance, metrics, and operational processes to identify opportunities for improvement.Partner with the Store Manager to implement both short-term and long-term strategies and initiatives that support sales, profitability, and operational goals.Provide insights and recommendations to help the store team achieve performance targets while ensuring efficient execution of company programs and policies.Additional ResponsibilitiesFollow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Supervisory ResponsibilitiesSupervises all store employees.QualificationsRequired
Must be at least 18 years old.High school diploma or GED.Minimum of 1 year of experience in fast food, retail, or related management.Proven leadership skills with the ability to supervise and motivate teams.Strong written, verbal, and interpersonal communication skills.Strong organizational skills with the ability to prioritize and delegate tasks.Basic proficiency in business math, accounting, and computer applications.Demonstrated analytical and decision-making abilities.Preferred
An associate's (2-year) college degree or higher.Leadership experience in a fast-paced retail, food service, or fuel environment.Prior experience across all areas of store operations, including foodservice.A current ANSI-approved Food Safety Manager Certification.Demonstrated excellence in customer service delivery, relationship building, and clear communication.Experience leading and developing high-performing teams.Experience implementing change with measurable results.Success FactorsSupportive Leadership - Effectively supports the Store Manager by coaching team members, reinforcing standards, and maintaining a positive and productive store environment.Operational Reliability - Demonstrates consistent execution of store policies, procedures, and safety practices, ensuring smooth daily operations and compliance.Customer-Focused Performance - Maintains high standards of customer service and professionalism, contributing to strong community engagement and customer satisfaction.Work RequirementsMust be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.Must have open availability to work mornings, evenings, overnights, weekends, and holidays, based on the store's business needs.Must be able to lead, coach, and support a team in a fast-paced, customer-facing environment.Must be able to use store technology systems including registers, scheduling tools, and reporting platforms.Must have or obtain an ANSI approved Food Safety Manager Certification within required timeframes and maintain certification thereafter.Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.Must have reliable transportation and maintain regular, on-time attendance.Must wear slip-resistant shoes while on duty.Pay RangeUSD $17.00 - USD $25.00 /Hr.
Read LessThe Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential FunctionsCustomer Service & Sales
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.Operations & Compliance
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standardsOversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.).Consistently follow all safety and security procedures to protect team members, customers, and company assets.Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)Maintain a clean and organized work area to ensure safe working conditions.Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.Additional Responsibilities
Demonstrate accountability by completing assigned tasks with attention to detail.Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Supervisory Responsibilities
Supervises all store employees in the absence of a senior leader.QualificationsRequired
Must be at least 18 years old.Must have a high school diploma or GED.Must possess strong written, verbal, and interpersonal communication skills.Must possess strong supervisory and organizational skills.Demonstrated strong leadership skills.Demonstrated ability to encourage, inspire, and develop team members.Preferred
Minimum of 1 year of food service or retail management experience.Internal candidates should be employed for at least 90 days.A current ANSI-approved Food Safety Manager Certification.Demonstrated ability to encourage, inspire, and develop team members.Basic business math, accounting, computer, analytical, and decision-making skills.Success Factors
Team Leadership Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.Operational Excellence Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.Accountability Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needsMust be or become Food Safety Certified within required timeframes and maintain certification thereafter.Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.Must wear slip-resistant shoes while on dutyPay RangeUSD $15.50 - USD $19.00 /Hr.
Read LessThe Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential FunctionsCustomer Service & Sales
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.Operations & Compliance
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standardsOversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.).Consistently follow all safety and security procedures to protect team members, customers, and company assets.Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)Maintain a clean and organized work area to ensure safe working conditions.Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.Additional Responsibilities
Demonstrate accountability by completing assigned tasks with attention to detail.Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Supervisory Responsibilities
Supervises all store employees in the absence of a senior leader.QualificationsRequired
Must be at least 18 years old.Must have a high school diploma or GED.Must possess strong written, verbal, and interpersonal communication skills.Must possess strong supervisory and organizational skills.Demonstrated strong leadership skills.Demonstrated ability to encourage, inspire, and develop team members.Preferred
Minimum of 1 year of food service or retail management experience.Internal candidates should be employed for at least 90 days.A current ANSI-approved Food Safety Manager Certification.Demonstrated ability to encourage, inspire, and develop team members.Basic business math, accounting, computer, analytical, and decision-making skills.Success Factors
Team Leadership Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.Operational Excellence Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.Accountability Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needsMust be or become Food Safety Certified within required timeframes and maintain certification thereafter.Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.Pay RangeUSD $15.50 - USD $19.00 /Hr.
Read LessThe Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.
Essential Functions
Customer Service & Engagement Ensure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.Respond promptly to customer inquiries about merchandise and assist with product selection.Communicate with store leadership about customer requests, vendor issues, and product damages.Point of Sale & Transactions Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.Food & Beverage Service Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.Merchandising & Stocking Restock products and supplies to maintain a fully stocked store.Check expiration codes, face and inspect items, pull and discard expired products per company procedures.Store Cleanliness & Safety Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).Maintain a clean and organized work area to ensure safe working conditions.Immediately report unsafe conditions to store leadership.Additional Responsibilities Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Qualifications
Required
Must be at least 16 years old.Must have strong communication and customer service skills.Must demonstrate the ability to work both independently and as part of a team.Must be able to multitask effectively in a fast-paced environment.Must be able to learn and follow all Royal Farms safety processes and procedures.Preferred
Prior experience in food service and/or customer service.Success Factors
Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.Must be comfortable working around hot equipment and cleaning products.Ability to be punctual and arrive to work on time.Must wear slip-resistant shoes while on duty.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.Ability to adhere to assigned schedules and arrive to work on time as required by business needs.Pay Range USD $15.00 - USD $18.00 /Hr.
Read LessThe Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Essential FunctionsCustomer Service & Sales
Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.Operations & Compliance
Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standardsOversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc).Consistently follow all safety and security procedures to protect team members, customers, and company assets.Food & Beverage Execution
Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.Store Appearance & Maintenance
Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)Maintain a clean and organized work area to ensure safe working conditions.Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.Additional Responsibilities
Demonstrate accountability by completing assigned tasks with attention to detail.Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.Performs other projects/duties as assigned.Supervisory Responsibilities
Supervises all store employees in the absence of a senior leader.QualificationsRequired
Must be at least 18 years old.Must have a high school diploma or GED.Must possess strong written, verbal, and interpersonal communication skills.Must possess strong supervisory and organizational skills.Demonstrated strong leadership skills.Demonstrated ability to encourage, inspire, and develop team members.Preferred
Minimum of 1 year of food service or retail management experience.Internal candidates should be employed for at least 90 days.A current ANSI-approved Food Safety Manager Certification.Demonstrated ability to encourage, inspire, and develop team members.Basic business math, accounting, computer, analytical, and decision-making skills.Success Factors
Team Leadership Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.Operational Excellence Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.Accountability Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.Work Requirements
Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needsMust be or become Food Safety Certified within required timeframes and maintain certification thereafter.Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.Must wear slip-resistant shoes while on dutyPay RangeUSD $15.50 - USD $19.00 /Hr.
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