ob Title: Customer Service Representative
Location: Washington NC
Hours: Full-time, Monday to Friday, 9 AM - 5 PM (Flexible shifts available)
Responsibilities:
Assist customers with inquiries via phone, email, and live chat.Provide product/service information and resolve issues in a timely, professional manner.Handle returns, exchanges, and warranty claims according to company policies.Process orders, track shipments, and update customer records.Escalate unresolved issues to the appropriate department or supervisor.Maintain knowledge of company products, services, and promotions.Qualifications:
High school diploma or equivalent (higher education a plus).1-2 years of customer service experience preferred.Strong communication and problem-solving skills.Ability to remain patient and calm under pressure.Proficiency in Microsoft Office and CRM software (training provided).Perks:
Competitive hourly rate/salary with potential for performance-based bonuses.Health, dental, and vision insurance options.Paid time off (PTO) and holidays.Career development opportunities and training programs.Friendly, supportive team environment. Required qualifications: Legally authorized to work in the United States20 years or older Read Less