Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!
The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement Department. The Amusement Supervisor is also responsible for excellent customer service, assisting department employees in problem-solving and implementing all company policies and procedures.
Essential Duties
Under the direction of Amusement Manager and/or General Manager, achieve departmental sales goals through the efficient execution of Company policies.Be on the floor to provide personal sales support and trouble shoot amusement department at least 90% of time. (100% on busy times of weekends)Control payout ratios of crane operations by remaining highly attentive to pay out numbers as well as the actual customers.Conducts tills checks, refunds, credit and ticket adjustments in accordance with the company policy.Conducts opening and closing department procedures.Completes all amusement related reports assigned by AM Manager & corporate office.Assist Amusement Manager and/or General Manager in planning and preparing work schedules and assignments of employees to specific dutiesAssist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis ensure adequate availability of productsUnder the direction of Amusement Manager and/or General Manager, supervise department employees to ensure they are in compliance with established operational practices and policiesEnsure compliance of employees with established security, sales and safety procedures and practicesAssist Amusement Manager to ensure all store amusement employees are properly trainedAssist other departments as needed, cross train for basic understanding of all departments.Attend all department & store meetings as assigned by General manager/Amusement Manager.Qualifications
Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required.
Work Environment
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching
Please submit your resume or complete application online at www.round1usa.com.
Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)
Company DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.The Bowling Supervisor is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.
Essential Duties:
Responsible for the sales and profit projections of bowling/karaoke department.Meets or exceeds sales goals through the efficient execution of Company policies and procedures.Be consistently on the floor to provide personal sales support and trouble shoot store.Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.Provides operational and customer service training for BO/KA employees at all levels.Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.Writes and/or updates operations manual for departments to include day-to-day procedures.Prepares and presents performance evaluations and counseling notices to direct reports.Knows and understands department’s employees’ job responsibilities.Proactively supports any promotional activities within the store and contribute to an effective working environment.Assists Marketing Department with ideas to help increase store traffic upon request.Conducts alcohol and age restriction control in accordance with company policies.Maintains confidential discussions of employees’ increases, promotions or transfers.Reports all irregular issues and problems to store management for solution.Assist in ensure that facility is always clean and organized.Performs all shift duties as required by General Manager.Additional Duties and Responsibilities to be performed when directed by General Manager.Human Resources:
Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.Develops a diverse, high performance team by coaching, counseling and mentoring.Reviews department time sheets for accuracy of hours and overtime.Assists with new hire orientation for store employees.Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.Prepares performance evaluations and counseling notices, as required, for direct reports.Auditing:
Audits refund and/or credits against itemized sales from previous day.Audits cash drawers and transactions.Audits and track special events.Creates Daily Audit Report with sales information and auditing discoveries for store management.Researches problems discovered during audits.Safety, Loss Prevention and Procedural Compliance:
Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.Complies with all OSHA requirements.Non-Essential Duties:
Contributes to improvement or more efficient and less expensive ways and means in store processes.Assists in the research and development of resources that create timely and efficient store workflow.Performs special projects and other miscellaneous duties as assigned by Executive Management.Assists in the maintenance and/or update of store IIPP and OSHA records.Maintains high ethical standards in the work place.Maintains good communication with general management, customer service associates and outside contacts.Complies and maintains confidentiality of all company policies and procedures.Qualifications:
Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries.Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.Strong operational skills with focus on great time management.Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.Ability to lead by exampleWork Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.
Benefits: Paid Time Off (PTO), Health, Medical, Dental, 401(K) with company matching
If interested, please submit your resume or apply online at www.round1usa.com.
Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information!
Company DescriptionRound One Entertainment is a multi-entertainment center that features bowling, 300+ arcade games, billiards, karaoke, darts, bar and kitchen. We currently have stores in 21 states, and by year 2025 we expect to have stores in all 50 states.