Roto-Rooter Plumbing and Water Cleanup
Ozark, MO
Full-Time | Water Damage Restoration
$45,000-$60,000 Annually Based on Experience Plus Performance Incentives
Turn Emergency Calls Into Solutions for CustomersWhen homeowners experience water damage, they need someone they can trust to guide them through the next steps. Roto-Rooter Plumbing and Water Cleanup is hiring a Restoration Project Estimator to meet with customers, assess property damage, prepare project estimates, and help coordinate restoration services from start to finish.
If you enjoy building relationships, solving problems, and working in a role that combines customer service, estimating, and business development, this is an excellent opportunity to build a long-term career with a growing company.
Why Join Roto-Rooter?Earn $45,000-$60,000 annually based on experience and performance
Stable, year-round employment
Health insurance with company contribution
Dental, vision, life, disability, accident, and critical illness insurance
401(k) with company match
Paid time off and holidays
Paid training and professional development
Advancement opportunities within a growing organization
About the RoleAs a Restoration Project Estimator, you'll respond to residential and commercial water damage losses, evaluate project needs, prepare accurate estimates, and serve as the customer's primary point of contact throughout the sales process. You'll work closely with technicians, office staff, insurance professionals, and property owners to ensure projects move forward efficiently while providing an outstanding customer experience.
This role is ideal for someone who enjoys working with people just as much as solving problems.
Key ResponsibilitiesInspect residential and commercial properties following water damage
Develop accurate restoration estimates and explain recommended services
Build relationships with homeowners, property managers, insurance adjusters, and business owners
Coordinate project details with office staff and restoration technicians
Maintain project documentation, photos, and customer records
Follow up on estimates and help convert opportunities into completed restoration projects
Deliver exceptional customer service throughout the restoration process
What We're Looking ForWe're looking for someone with previous sales, estimating, or customer-facing experience who enjoys helping customers and building trust. Experience in water mitigation, restoration, construction, plumbing, roofing, or another property services industry is preferred but not required.
Successful candidates are confident communicators, organized, self-motivated, and comfortable discussing project scopes, timelines, and pricing with customers. Strong computer skills, attention to detail, and a valid driver's license are required.
Why You'll SucceedThe best candidates are relationship builders who stay organized, communicate clearly, and thrive in a fast-paced environment. If you enjoy helping customers navigate challenging situations while growing business through outstanding service, you'll fit right in.
Build Your Future with Roto-RooterAt Roto-Rooter Plumbing and Water Cleanup, you'll have the opportunity to grow your career with a respected company that values professionalism, teamwork, and customer care. We provide the training, support, and advancement opportunities to help you succeed while making a meaningful difference for customers when they need it most.
Apply today to become a Restoration Project Estimator with Roto-Rooter Plumbing and Water Cleanup.
Please apply online only. No phone calls, please.
Read Less Roto-Rooter Plumbing and Water Cleanup
Wausau, WI
Full-Time | Leadership Opportunity
Pay: $60,000-$85,000+ annually based on experience, leadership background, and performance
Lead a High-Performing Plumbing Team with a Company Focused on GrowthRoto-Rooter Plumbing and Water Cleanup is looking for an experienced Residential Plumbing Operations Manager to oversee our growing plumbing department in the Wausau area. This is an outstanding opportunity for a proven leader who enjoys coaching technicians, improving operations, developing customer relationships, and helping a business grow.
Whether you're currently a Service Manager, Plumbing Supervisor, Operations Manager, Field Manager, or Lead Plumber ready to move into leadership, this position offers the opportunity to build a successful team while making a direct impact on company performance.
As the Residential Plumbing Operations Manager, you'll lead the day-to-day operation of the plumbing department while helping technicians succeed, improving customer satisfaction, increasing productivity, and supporting continued business growth.
Why Join Roto-Rooter?Competitive salary of $60,000-$85,000+ based on experience
Company pays 50% of employee health insurance premiums
Dental, vision, life, short-term disability, long-term disability, accident, and critical illness insurance options
Up to 20 days of paid time off based on tenure
401(k) with up to a 3.5% company match
Stable year-round work with a growing organization
Leadership development and ongoing professional training
Modern fleet, equipment, and technology
Opportunities to advance into regional leadership positions
Supportive, team-oriented culture focused on employee success
What You'll DoAs the Residential Plumbing Operations Manager, you'll oversee the daily performance of the plumbing department while ensuring technicians have the support, coaching, and resources needed to deliver exceptional customer service. You'll work closely with dispatch, customer service representatives, field technicians, and company leadership to maximize scheduling efficiency, technician productivity, and overall department performance.
You'll conduct ride-alongs, provide coaching and performance feedback, review completed work for quality and consistency, and help technicians improve both their technical abilities and customer communication skills. You'll monitor key performance indicators, analyze department performance, identify opportunities for improvement, and implement strategies that increase revenue, profitability, and customer satisfaction.
You'll also assist with staffing, hiring, onboarding, technician development, budgeting, inventory management, fleet oversight, vendor relationships, warranty coordination, purchasing, and operational planning. When customer concerns arise, you'll work directly with homeowners to resolve issues professionally while maintaining the company's reputation for exceptional service.
What We're Looking ForWe're seeking an experienced plumbing professional with at least five years of industry experience and previous leadership responsibilities overseeing plumbing technicians or service teams. Candidates should have a strong understanding of residential plumbing service operations, technician development, customer service, and department management.
Successful candidates will possess strong leadership, communication, and organizational skills with the ability to motivate teams, improve operational performance, and hold employees accountable while creating a positive work environment. Experience managing departmental budgets, reviewing performance metrics, forecasting revenue, and driving profitability is highly preferred.
We're looking for someone who is comfortable using scheduling software, tablets, reporting systems, and other business technology while effectively balancing field operations, customer relationships, and business performance. A valid driver's license with an acceptable driving record is required.
What Makes You SuccessfulYou enjoy helping people succeed and understand that developing technicians is just as important as growing revenue. You know how to balance customer satisfaction, employee accountability, operational efficiency, and financial performance while creating a positive culture built on teamwork, professionalism, and continuous improvement. You lead by example, communicate effectively, and thrive in a fast-paced environment where no two days are the same.
Build Your Leadership Career with Roto-RooterAt Roto-Rooter Plumbing and Water Cleanup, we believe strong leadership drives exceptional customer experiences. If you're ready to lead a talented plumbing team, influence the growth of a successful operation, and build a rewarding long-term leadership career, we'd love to hear from you.
Apply today to become the next Residential Plumbing Operations Manager in Wausau, Wisconsin.
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