New York City, NY - Upper West Side
At Rothy's, we believe there's a better way to do businessone that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each other's contributions.
About the Team:Shopping at Rothy's IRL is not your ordinary retail experienceso naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy's style and out-of-this-world customer servicecreating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the Role:As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You'll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
What You'll Do:Customer Experience (80%)
Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standardsDrive personal and team sales results, by delivering the Rothy's Experience to all customers and supporting your teammates through coaching and team sellingCreate lasting relationships with our customers by engaging in strong clienteling practicesAssist with the execution of in store events and activations that engage the local community, support brand awareness, and drive salesSupport with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floorTeam Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team membersOwn assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadershipYou Are:Guided by Rothy's values and committed to fostering a welcoming, service driven environment:Embrace Possibility. We dream BIG, really bigObsess Over Innovation: We never accept the status quoMake the Planet Proud. We make the right choice, not the easy oneCollaboration is Key. We're laser focused on driving results18 years of age or olderYou Have:12 years of retail or customer service experience, ideally with some leadership responsibilityA proven ability to connect with customers and deliver exceptional serviceExperience supporting operational tasks such as merchandising, shipment, or stockroom leadershipA desire to grow your leadership skillsAbility to stand/walk an entire shiftAbility to lift, push carry or otherwise move up to 25 lbsAbility to frequently bending, reaching, stretching, and safely use ladders and step stoolsAbility to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shiftAvailability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shiftsOur Benefits:Generous paid time off401k matchingComprehensive health plans for you and your familySupplemental mental health benefitsMonthly wellness reimbursementEmployee Discount Program!Pay Range$21.00 - $23.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Read LessOrlando, FL - Disney Springs
At Rothy's, we believe there's a better way to do businessone that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each other's contributions.
About the TeamShopping at Rothy's IRL is not your ordinary retail experienceso naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy's style and out-of-this-world customer servicecreating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the RoleAs a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You'll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.
What You'll DoCustomer Experience (90%)
Deliver the Rothy's Experience to every customera best in class service experience rooted in Rothy's valuesconsistently embodying the brand through presentation, communication, and product expertiseDrive personal sales and results and contribute to team goalsCreate lasting relationships with our customers by engaging in strong clienteling practicesContribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behaviorOperational Excellence (10%)
Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanlinessDemonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and complianceYou AreGuided by Rothy's values and committed to fostering a welcoming, service driven environment:Embrace Possibility. We dream BIG, really bigObsess Over Innovation: We never accept the status quoMake the Planet Proud. We make the right choice, not the easy oneCollaboration is Key. We're laser focused on driving results18 years of age or olderYou HavePrevious retail or customer service experience preferredStrong communication skills and the ability to build genuine customer connectionsA passion for service and the drive to achieve personal and team sales goalsWillingness to support operational tasks as part of the teamAvailability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)Ability to stand/walk an entire shiftAbility to lift, push carry or otherwise move up to 25 lbsAbility to frequently bending, reaching, stretching, and safely use ladders and step stoolsAbility to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shiftOur BenefitsWellness and Commuter ProgramsPTO and Wellbeing TimeEmployee Discount ProgramPlease see our Privacy Policy here
Read LessBrooklyn, NY - Williamsburg
At Rothy's, we believe there's a better way to do businessone that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each other's contributions.
About the team:Shopping at Rothy's IRL is not your ordinary retail experienceso naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy's style and out-of-this-world customer servicecreating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the role:As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You'll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
What you'll do:Customer Experience (80%)
Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standardsDrive personal and team sales results, by delivering the Rothy's Experience to all customers and supporting your teammates through coaching and team sellingCreate lasting relationships with our customers by engaging in strong clienteling practicesAssist with the execution of in store events and activations that engage the local community, support brand awareness, and drive salesSupport with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floorTeam Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team membersOwn assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadershipYou are:Guided by Rothy's values and committed to fostering a welcoming, service driven environment:Embrace Possibility. We dream BIG, really bigObsess Over Innovation: We never accept the status quoMake the Planet Proud. We make the right choice, not the easy oneCollaboration is Key. We're laser focused on driving results18 years of age or olderYou have:12 years of retail or customer service experience, ideally with some leadership responsibilityA proven ability to connect with customers and deliver exceptional serviceExperience supporting operational tasks such as merchandising, shipment, or stockroom leadershipA desire to grow your leadership skillsAbility to stand/walk an entire shiftAbility to lift, push carry or otherwise move up to 25 lbsAbility to frequently bending, reaching, stretching, and safely use ladders and step stoolsAbility to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shiftAvailability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shiftsOur benefits:Generous paid time off401k matchingComprehensive health plans for you and your familySupplemental mental health benefitsMonthly wellness reimbursementEmployee Discount Program!Pay Range$21.00 - $23.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Read LessLas Vegas, NV - Fashion Show
At Rothy's, we believe there's a better way to do businessone that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each other's contributions.
About the team:Shopping at Rothy's IRL is not your ordinary retail experienceso naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy's style and out-of-this-world customer servicecreating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the role:As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. You'll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.
What you'll do:Customer Experience (90%)
Deliver the Rothy's Experience to every customera best in class service experience rooted in Rothy's valuesconsistently embodying the brand through presentation, communication, and product expertiseDrive personal sales and results and contribute to team goalsCreate lasting relationships with our customers by engaging in strong clienteling practicesContribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behaviorOperational Excellence (10%)
Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanlinessDemonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and complianceYou are:Guided by Rothy's values and committed to fostering a welcoming, service driven environment: Embrace Possibility. We dream BIG, really bigObsess Over Innovation: We never accept the status quoMake the Planet Proud. We make the right choice, not the easy oneCollaboration is Key. We're laser focused on driving results18 years of age or olderYou have:Previous retail or customer service experience preferredStrong communication skills and the ability to build genuine customer connectionsA passion for service and the drive to achieve personal and team sales goalsWillingness to support operational tasks as part of the teamAvailability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)Ability to stand/walk an entire shiftAbility to lift, push carry or otherwise move up to 25 lbsAbility to frequently bending, reaching, stretching, and safely use ladders and step stoolsAbility to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shiftPay Range:$17.00 - $18.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Read LessAt Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 225 million single-use plastic bottles have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.
Looking for an opportunity to thrive at a thoughtful, sustainable start-up? We're looking for a Retail Ambassador to live and breathe Rothy's culture and act as a proud brand ambassador in each and every customer touch point. We're looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Nolita store.
If you're eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.
What You'll Do:Provide an unparalleled customer experience for every Rothy's customerOwn all day-to-day customer interactionsin our physical store and across all touch points of the brandin person, over the phone and onlineSupport Retail Manager and Assistant Manager in all operational dutiesDevelop and maintain expert-level understanding of our products and processes including our tools and systemsElevate customer feedback and identify and escalate opportunities for improvementCreate loyalty by connecting customers with our brand and our communityYou Have:2+ years retail or hospitality-oriented experienceExcellent people skillsyou are approachable, engaging and friendlyFastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical spaceAbility to foster connections with our customers both in our store and within our communityActively contribute towards meeting and exceeding the team's sales goalsAvailability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectationsAbility to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 poundsYou Are:Passionate about our brand story and productUnflappable. Has the ability to quickly problem solve for all potential customersSelf-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience18 years of age or olderOur Benefits:Wellness and Commuter ProgramsPTO and Wellbeing TimeEmployee Discount ProgramPay Range$18.00 - $19.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Read LessNewport Beach, CA - Fashion Island
At Rothy's, we believe there's a better way to do businessone that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each other's contributions.
About the TeamShopping at Rothy's IRL is not your ordinary retail experienceso naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy's style and out-of-this-world customer servicecreating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the RoleAs a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You'll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.
What You'll DoCustomer Experience (80%)
Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standardsDrive personal and team sales results, by delivering the Rothy's Experience to all customers and supporting your teammates through coaching and team sellingCreate lasting relationships with our customers by engaging in strong clienteling practicesAssist with the execution of in store events and activations that engage the local community, support brand awareness, and drive salesSupport with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floorTeam Leadership & Operational Excellence (20%)
Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team membersOwn assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadershipYou AreGuided by Rothy's values and committed to fostering a welcoming, service driven environment:Embrace Possibility. We dream BIG, really bigObsess Over Innovation: We never accept the status quoMake the Planet Proud. We make the right choice, not the easy oneCollaboration is Key. We're laser focused on driving results18 years of age or olderYou Have12 years of retail or customer service experience, ideally with some leadership responsibilityA proven ability to connect with customers and deliver exceptional serviceExperience supporting operational tasks such as merchandising, shipment, or stockroom leadershipA desire to grow your leadership skillsAbility to stand/walk an entire shiftAbility to lift, push carry or otherwise move up to 25 lbsAbility to frequently bending, reaching, stretching, and safely use ladders and step stoolsAbility to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shiftAvailability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)Our BenefitsWellness and Commuter ProgramsPTO and Wellbeing TimeEmployee Discount ProgramPay Range$21.00 - $23.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Read Less