Required Education: High School or GED Requirements: Previous customer service experience is required Experience in benefits or enrollment services is a plus Experience in benefits or enrollment services is a plus Excellent phone etiquette and communication skills Strong ability to learn quickly and retain information High attention to detail and accuracy in data entry Ability to multi-task in a fast-paced environment Reliable attendance and punctuality Overview (Enrollment Services Representative) The Enrollment Services Representative is responsible for guiding customers through the entire enrollment process-from initial contact to account setup, cost and service review, and final training to ensure activation. This role is highly customer-focused and requires strong communication, attention to detail, and the ability to manage multiple tasks efficiently. Responsibilities Serve as the primary point of contact for customers throughout the enrollment journey Explain service offerings, pricing, and next steps in a clear and professional manner Support customers via phone, email, and other communication channels Ensure accurate and timely completion of enrollment steps Coordinate with internal teams to facilitate customer onboarding and training Maintain detailed records and follow established procedures with a high degree of accuracy **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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