Ronald McDonald House Charities® of St. Louis
KEEPING FAMILIES CLOSE
The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our objective is to enable families to practice family-centered care by providing them with all of the basic comforts of home.
Ronald McDonald House Charities of St. Louis has a Guest Service Staff opening. This position is part of a mission-focused team of professionals providing compassion and hospitality to families with seriously ill children.
The Guest Service Staff position is typically scheduled 2-4 shifts per month. Available shifts are currently at our West County House (300 Ronald McDonald House Lane, St. Louis, MO 63141), however, all Guest Service Staff will be cross-trained to be able to work a shift at our Grove House (4321 Chouteau Avenue, St. Louis, MO 63110) if needed.
Shifts at the West County House will be:Saturday: 6:00am-2:00pm or 2:00pm-9:00pmSunday: 6:00am-2:00pm or 2:00pm-9:00pmHoliday shifts on a rotational basis, available at either locationAdditional weekday shifts available on occasion at either locationBasic qualifications
Must be a minimum of 19 years of age Good interpersonal skillsCustomer service experience in working with families, volunteers, customers, or general publicAbility to respond to and handle emergency and conflict situationsAbility to follow and enforce policies and proceduresExperience with Microsoft OfficeAbility to manage multiple projectsMust be able to work independentlyPosition Competencies
ComposureIs cool under pressureCustomer FocusDecision Quality Functional / Technical SkillsInterpersonal SavvyRelates well to all kinds of peopleEssential Functions
Works to create a comfortable, supportive environment for guest familiesPrepares for arriving familiesGives House tours to returning families, donors, guests and groupsAssist with stocking supplies and general housekeeping tasks (i.e. unloading dishwashers, taking out trash, wiping tables, etc.)Receives and documents payments for lodging Accepts and documents in-kind and/or monetary donationsFront desk / reception - Greets and assists visitors, answers phones and doorsRespond to, communicate and document incidents and emergency situationsAssists meal groups, service groups and House volunteers as neededRegular and reliable attendanceIn-personPhysical Demands
Must be able to concentrate and remain focused while handling multiple tasks, responsibilities and projects. Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 25 lbs. Must be able to frequently climb stairs, including up to 4 flights, and frequently walk distances up to approximately 80 yards. Must be able to travel between RMH locations as needed.
Please visit https://rmhcstl.org/careers-internships/ to apply directly to this posting.
Read LessRonald McDonald House Charities® of St. Louis
KEEPING FAMILIES CLOSE
The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our objective is to enable families to practice family-centered care by providing them with all of the basic comforts of home.
Ronald McDonald House Charities of St. Louis has a part-time Housekeeper position open. This position is part of a mission-focused team of professionals providing compassion and hospitality to families with seriously ill children.
The Housekeeper position supports the mission of Ronald McDonald House Charities of St. Louis by ensuring a clean, safe, and welcoming home-away-from-home for families, volunteers, and staff. This role is essential to maintaining an environment that promotes comfort, dignity, and healing for families caring for a child receiving medical treatment. This position helps sustain the warmth and care that define the RMHC experience.
As part of RMHC the position collaborates with the team members to achieve position and organization goals in support of the RMHC mission and Core Values.
Schedule: The Housekeeper will work at our Grove House, located at 4321 Chouteau Avenue, St. Louis, MO 63110.
4 days per week; Friday-Monday from 8:00am-1:00pmBasic Qualifications
Must be 18 years or olderAbility to follow daily schedules and adapt to changing prioritiesAble to follow written and verbal instructions, including product usage and safety protocolsDependable and punctual, with consistent attention to detailMaintains discretion and respects the privacy of guest familiesDemonstrates kindness, patience, and professionalism when interacting with families, staff, and volunteersAbility to perform consistent work to a high standard of cleanliness and safetyAbility to read, write, speak, understand, and communicate in basic English preferredExperience working or volunteering in hospitality, nonprofit, or healthcare settings preferredEssential Functions:
Follow daily and weekly cleaning schedules to ensure all areas of the House are sanitary, organized, and welcoming, including:Guest rooms, bathrooms, and family kitchenCommon areas, hallways, and entrywaysLaundry rooms and supply areasPrepare guest rooms for new families dailySupport upkeep and organization in shared spaces such as kitchens, playrooms, family dining area and game roomsMaintain inventory of cleaning and household supplies; notify management when reorders are neededReport any maintenance issues, damage, or safety concerns to the House Manager or Director of FacilitiesMonitor and care for cleaning equipment, ensuring it remains in good working conditionMaintain confidentiality and a trauma-informed approach when families are presentDemonstrate reliable attendance and a commitment to teamwork and communicationRegular and reliable attendanceNonessential Functions
Assists with special projects, as requested Other duties as assignedCompetencies
Communication & Courtesy: Communicates clearly and respectfully; maintains a welcoming demeanor.Organization & Use of Resources: Uses time and materials efficiently; maintains well-ordered workspaces.Problem Solving: Identifies issues proactively and collaborates to find effective solutions.Teamwork: Works collaboratively with staff and volunteers to support RMHC’s mission.Work Habits: Demonstrates reliability, accountability, and attention to detail.Physical Demands
Must be able to remain focused while handling multiple responsibilities. Requires bending, twisting, stooping, reaching, and lifting up to 50 lbs. Must be able to carry 25 lbs. upstairs, climb up to 4 flights of stairs, and walk distances up to 80 yards.
Working Conditions
This job operates in a professional work environment.
Read LessRonald McDonald House Charities of St. Louis
KEEPING FAMILIES CLOSE
The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our team’s objective is to strengthen families by supporting family-centered care and providing them with all the basic comforts of home. Our work directly impacts thousands of families annually.
Ronald McDonald House Charities of St. Louis is a seeking an experienced Executive Administrator to provide high-level administrative and operational support to the President & CEO, ensuring efficient day-to-day workflow, effective communication, and strong coordination across internal and external stakeholders, while also providing support for the Executive Team. Additional areas of responsibility include providing risk management support, maintaining and coordinating semiannual updates to the Business Continuity Plan and supporting our capital campaigns, serving as the administrator for the Ronald McDonald House Global’s RADAR database and the Board Resource site, and managing overall daily office operations in support of all House locations.
Supervisory Responsibilities: Oversees interns and volunteers, as assigned.
Basic qualifications
Bachelor’s degree. Excellent interpersonal skills and the ability to communicate effectively and professionally.Strong written communication skills, including drafting, editing, and proofreading correspondence and reports.Proven administrative and organizational skills with the ability to manage competing priorities independently and with sound judgement.Flexible hours as dictated by the needs of business for projects and meetings.Minimum of 5-7 years of progressively responsible administrative experience supporting senior leadership (executive support preferred).Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams) and the ability to learn organization-specific systems.Demonstrated ability to handle sensitive information with discretion and maintain a high level of confidentiality.Responsibilities include:
On behalf of the President & CEO, coordinates and supports the planning, organization, and execution of the following:
Administration
Manage the President & CEO’s calendar, appointments, and travel arrangements.Prepare and edit communications, reports, and correspondence on behalf of the President & CEO.Serve as the primary liaison to Board members and the Executive Committee to facilitate communication and planning.Coordinate all aspects of Board and committee meetings (including Board Orientation), strategic planning, staff, and leadership team meetings. Maintain discretion and confidentiality with Board members, committee members, donors, and staff.Oversee the Global National Donor Program at the local level, in alignment with RMH Global guidance.Establish and maintain chapter, program records and reports in Global database, RADAR.Monetary Donations
Process monetary donations in accordance with internal controls and audit requirements.Risk and Liability Manager
Oversee the Business Continuity Plan for RMH of St. Louis.Administers property and liability insurance policies, support, documentation, and renewals. Coordinates claims management activities, serving as the liaison with carriers, brokers, and internal stakeholders to ensure timely and effective resolution.Direct organization-wide risk management activities in accordance with RMH Global guidance and insurance requirements.Office Coordination
Oversee supply management and ordering to maintain a fully functional office environment while adhering to budget guidelines.Global Database RADAR
Serve as the RADAR administrator for the St. Louis chapter, responding to RMH Global data requests.Ensure the Annual Information Outcome Report (AIOR), Chapter Excellence Pillar reports, and staff rosters are accurate and current.Regular, reliable attendance is required.
Physical DemandsMust be able to concentrate and remain focused while handling multiple tasks, responsibilities, and projects. Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavy weight material up to 25 lbs. Must be able to frequently climb stairs, including up to 5 flights, and frequently walk distances up to approximately 80 yards. Must be able to travel between RMH locations as needed.
Salary: $80,000 annually
Comprehensive benefit package including medical, disability & 403b
Please visit https://rmhcstl.org/about/careers-internships/ to apply directly to this posting.
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