Roberts Communications Network, LLC (“RCN”) is an established, yet rapidly expanding communications service provider based in Henderson, NV. RCN provides 24 x 7 television programming to various media distribution platforms within the USA, Latin America, and other regions across the globe. We have recently expanded our operations with the construction of a new, state of the art, 70,000 Sq. Ft broadcast facility. RCN is looking for qualified individuals to add to our team of networking technical support staff. This team designs, builds, and deploys mission critical LAN/WAN networks worldwide, and provides 24 x 7 monitoring and support to our rapidly expanding customer base.
Technical support staff in this role are responsible for maintaining network stability by proactively monitoring and supporting critical network devices and services. The ideal candidate will have a strong technical foundation with an understanding of fundamental networking principles. This is a full-time, entry level position. Onsite training will be provided for all associated job functions and responsibilities.
Compensation: Starting at $17.00 Hourly
Responsibilities:
Use a variety of monitoring tools to identify potential network issues.Report and troubleshoot issues related to network connectivity, equipment alarms, core device status, and routing.Answer inbound customer support calls and emails.Provide remote support for field technicians and facility personnel.Work with vendors to create trouble tickets and obtain regular status updates.Escalate priority issues to Tier 2 Technicians.Maintain department documentation and compile shift reports as needed.Qualifications:
Strong technical foundation with an understanding of fundamental networking principles is a must. As onsite training will be provided, previous experience in the networking field is not required.Excellent verbal, written, and analytical skills.Ability to work in a high-pressure environment and prioritize tasks effectively.Proficient in Microsoft Office programs and desktop operating systems.Must be available to work all shifts, including early mornings, nights, weekends, and holidays.Ability to obtain necessary gaming registration / licenses needed for employment with RCN.Benefits:
Health plan that includes dental and visionPrescription planLife insurance401k that matches up $0.25 per every contribution dollar up to 4% of your gross.6 sick/personal days per yearVacation Pay – 1 week after 12 months, 2 weeks after 24 monthsAre you interested but hesitant to apply because you don’t meet all the listed qualifications? We still want to hear from you! RCN values building diverse teams of talented people with unique backgrounds. We encourage you to apply, even if you don’t check all the boxes.
\nCompany DescriptionRoberts Communications Network
4075 Volunteer Blvd, Henderson Nevada, 89044
Since its inception in 1998, Roberts Communications Network has been the leading worldwide video distribution services provider for the pari-mutuel racing industry, among others, operating a fully secure, redundant satellite, fiber, and internet network.
RCN is an established, yet rapidly expanding Media and Communications service provider based in Henderson, NV. RCN provides 24 x 7 broadcast distribution to various commercial and consumer platforms within North America, Latin America, and other regions across the globe, using satellite, fiber, and internet connectivity. We have expanded our operations with the construction of a new, state of the art, 10-acre, 70,000 square foot broadcast facility.
Company DescriptionRoberts Communications Network\r\n4075 Volunteer Blvd, Henderson Nevada, 89044 \r\n\r\nSince its inception in 1998, Roberts Communications Network has been the leading worldwide video distribution services provider for the pari-mutuel racing industry, among others, operating a fully secure, redundant satellite, fiber, and internet network. \r\n\r\nRCN is an established, yet rapidly expanding Media and Communications service provider based in Henderson, NV. RCN provides 24 x 7 broadcast distribution to various commercial and consumer platforms within North America, Latin America, and other regions across the globe, using satellite, fiber, and internet connectivity. We have expanded our operations with the construction of a new, state of the art, 10-acre, 70,000 square foot broadcast facility. Read LessJOB SUMMARY
Transmission Specialist I will work in our Transmission Department in a fast-paced 24x7 environment in Hendrson, NV. Candidate will operate, monitor, and troubleshoot multiple terrestrial fiber and satellite transmissions, manage the same through a variety of control systems and generate reports of all issues through a Trouble Ticket system and/or Shift Log.
DUTIES AND RESPONSIBILITIES
Ensures all satellite, fiber or IP services are provisioned for the day accurately and on time.Responsible for distribution, switching, and quality control monitoring of all full-time customers.Interacts with internal departments and outside service providers on a professional level.Ability to communicate upwards with technically accurate information on equipment failures, operational problems, and on-air discrepancies.Investigate and resolve satellite reception problems through verbal diagnostics with customer. Create tickets for any equipment failure to facilitate shipping requests, track progress made and close out when issue has been resolved.Monitor services and remotely troubleshoot issues on all; onsite, fixed and mobile satellite transmission facilities.Work with other operations staff and other departments to provide operational assistance, diagnose problems, and avoid discrepancies.Maintain client, vendor and partnership relationships.Escalating requests for Dish service calls to proper department to get technician onsite for follow on issues unable to be resolved remotely.Perform checklists on remote transmission facilities to check for anomalies or trends that could cause on air issues.Work nights, weekends and holidaysAbility to prioritize and time manage issues and projects during their shift.Expected to learn and be accurate with basic administrative functions such as time entry, attendance, meeting participation and communication.Takes diagnostic and corrective actions to correct transmission problems associated with contribution or distribution signals.Monitors Network signals and initiates corrective actions either with Transmission support or outside departments.Learns technology and workflow to support assignments.Complies fully with company and/or departmental SOPs and any other stated policies.Must be adept at understanding routine information and demonstrate comprehension through operational accuracy.
REQUIRED EXPERIENCE
Basic understanding of signal processing and conditioning of video, audio for both baseband and IP multicast streams, and data content for use in our live production facilities and streaming servicesDemonstrates the ability to make video level and color adjustments when necessary.Qualify the performance of an end-to-end satellite transmission with appropriate test/analysis equipment and audio/video monitoring system.Required to participate in on-going training programs.Basic knowledge and understanding of conceptual and engineering drawing sets.
DESIRED EXPERIENCE
Demonstrates the ability to manage complex audio configurations, grooming multiple channels and making audio level adjustments when necessary.Perform analysis of MPEG-2 transport streams for performance and anomalies.Basic understanding of our streaming technologies and workflowsSetup and authorize several different models of receivers and assist Cable TV affiliates in troubleshooting receive issues on our 24x7 Cable platform, using Commscope BNC Client.As there are several disciplines and areas of expertise required in transmission, such as Video, RF, IP transport stream analysis, affiliate reception issues, FCC compliance, familiarity with all tools and signal flows is desired.
EXCELLENT BENEFITS:
Health plan that includes dental and visionPrescription planLife insuranceEmployer paid long term disability insurance401k that matches up $0.25 per every contribution dollar up to 4% of your gross.6 sick/personal days per yearVacation Pay – 1 week after 12 months, 2 weeks after 24 monthsAre you interested but hesitant to apply because you don’t meet all the listed qualifications? We still want to hear from you! RCN values building diverse teams of talented people with unique backgrounds. We encourage you to apply, even if you don’t check all the boxes.
If you are interested in becoming a member of our team, please apply to this job advertisement and include a cover letter and resume in Word or PDF format. Please, no calls about this position.
\nCompany Description
Roberts Communications Network
4075 Volunteer Blvd, Henderson Nevada, 89044
Since its inception in 1998, Roberts Communications Network has been the leading worldwide video distribution services provider for the pari-mutuel racing industry, among others, operating a fully secure, redundant satellite, fiber, and internet network.
RCN is an established, yet rapidly expanding Media and Communications service provider based in Henderson, NV. RCN provides 24 x 7 broadcast distribution to various commercial and consumer platforms within North America, Latin America, and other regions across the globe, using satellite, fiber, and internet connectivity. We have expanded our operations with the construction of a new, state of the art, 10-acre, 70,000 square foot broadcast facility.
Company DescriptionRoberts Communications Network\r\n4075 Volunteer Blvd, Henderson Nevada, 89044 \r\n\r\nSince its inception in 1998, Roberts Communications Network has been the leading worldwide video distribution services provider for the pari-mutuel racing industry, among others, operating a fully secure, redundant satellite, fiber, and internet network. \r\n\r\nRCN is an established, yet rapidly expanding Media and Communications service provider based in Henderson, NV. RCN provides 24 x 7 broadcast distribution to various commercial and consumer platforms within North America, Latin America, and other regions across the globe, using satellite, fiber, and internet connectivity. We have expanded our operations with the construction of a new, state of the art, 10-acre, 70,000 square foot broadcast facility. Read Less