About Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Essential Functions of this role:
As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install and maintaining processing & packaging machinery. Additional tasks include providing preventive maintenance and on-site equipment repair.
Job Duties include but are not limited to:
Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country but may travel beyond the territory as required. After training travel will reduce to 60-70% (Mon-Fri)Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.Inform customers of routine preventive maintenance techniques.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.Requirements:Five (5) plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery.Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.60-70% travel during the week (Mon-Fri) during training, 60-70% travel after training.Travel to the islands will be required for this opportunity.Food Processing or Packaging Machinery experience is desired.Bilingual English-Spanish skills is desired.Physical requirements
WORK ENVIRONMENT:
Environmental Conditions:
Work near moving mechanical parts.Work in high, precarious places.Outdoor weather conditionsTypical office conditionsTemperature Controlled Environment (Heating & Air Condition)Not Temperature Controlled Environment (Heating & Air Condition)Noise Level:
QuietModerateLoudOther Work Environments: Example: The job may include conditions, such as intense heat, extreme cold, strong odors, and slippery floors.
PHYSICAL DEMANDS:
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing duties of this job, individuals would frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.· Must be able to sit for long periods on airplane or in an auto to reach job destinations· Must be able to have manual dexterity to operate equipment and tools required on the job· Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions· Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.· Must occasionally lift and/or move up to 75 lbs.
Other Physical Demands:
EEO Statement
Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessAbout Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Essential Functions of this role:
As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install and maintaining processing & packaging machinery. Additional tasks include providing preventive maintenance and on-site equipment repair.
Job Duties include but are not limited to:
Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country but may travel beyond the territory as required. After training travel will reduce to 60-70% (Mon-Fri)Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.Inform customers of routine preventive maintenance techniques.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.Requirements:Five (5) plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery.Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.60-70% travel during the week (Mon-Fri) during training, 60-70% travel after training.Travel to the islands will be required for this opportunity.Food Processing or Packaging Machinery experience is desired.Bilingual English-Spanish skills is desired.Physical requirements
WORK ENVIRONMENT:
Environmental Conditions:
Work near moving mechanical parts.Work in high, precarious places.Outdoor weather conditionsTypical office conditionsTemperature Controlled Environment (Heating & Air Condition)Not Temperature Controlled Environment (Heating & Air Condition)Noise Level:
QuietModerateLoudOther Work Environments: Example: The job may include conditions, such as intense heat, extreme cold, strong odors, and slippery floors.
PHYSICAL DEMANDS:
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing duties of this job, individuals would frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.· Must be able to sit for long periods on airplane or in an auto to reach job destinations· Must be able to have manual dexterity to operate equipment and tools required on the job· Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions· Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.· Must occasionally lift and/or move up to 75 lbs.
Other Physical Demands:
EEO Statement
Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessRemote Position with Heavy Travel During the Week
Must Be Based near a Major Airport in Central USA
Job Summary
Reiser & Company is an international supplier of food processing and food packaging equipment. For over 60 years, Reiser has been an established supplier of production equipment in the bakery industry, delivering new and innovative solutions for the industry. Our ongoing growth in the bakery industry has created an opening for a Bakery Specialist. Our mission is to sell commercial baking equipment by providing our customers with truly superior service. In order to do this successfully, we seek very talented individuals who are motivated to satisfy our customers' needs. This position will work closely with our customers to ensure that our equipment is properly installed and working correctly. Additional responsibilities include manipulating customer recipes, formulating and reformulating dough, identifying potential new customers and support the sales team as a Bakery Expert at key customer meetings.
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
· Every customer contact will result in an improved relationship with that customer.
· We will continuously strive to strengthen our supplier partnerships.
· We will encourage our fellow employees to reach their potential.
· Therefore, we will earn a fair profit and ensure our future.
Essential Functions
· Travel 60-80% (overnight) each week to small, medium and large scale bakery plants and headquarters of baking companies in the Central United States.
· Work with existing and future customers on product development/R+D of bakery applications and products.
· Coordinate with Bakery Technicians to successfully install machinery and gain feedback to assist in further machine development opportunities.
· Travel with sales staff, and support sales staff at client meetings. Identify sales opportunities and help close sales, working with Reiser specialists and regional sales people.
· Support the sales efforts at designated National Accounts as identified by the Director of National Bakery Accounts.
Key Qualifications
· Recent prior experience working as a baker or research and development of bakery products, preferably in large scale commercial/industrial settings
· Prior experience as a scratch baker. Must know how to formulate and reformulate dough.
· Understanding of bakery manufacturing and a passion for the industry.
· Ability to learn and understand the machinery used in the bakery is necessary.
· Excellent networking skills and the ability to be comfortable in plants and headquarters as needed to develop key relationships.
· Be a sales-oriented self-starter, who understands the entire sales process and can actively participate in identifying the needs of our customers and the solutions to meet those needs.
· Converse comfortably and effectively with people working on the shop floor to presidents of companies.
· Clear communication skills with sales team and home office, both written and verbal.
· Based in a major US City in the Central USA (Kansas City, St Louis, Indianapolis or equivalent).
Requirements:
· This position may be worked remotely but requires proximity to a major airport.
· Bakery knowledge and an understanding of high production bakeries.
· Ability to travel 60-80-%overnight during the week (Monday to Friday) throughout the Central United States.
· Outgoing personality and a willingness to support Reiser Sales Team
· Ability to work independently, prioritize work, and multi-task.
· Excellent communication skills and the ability to work with all organizational levels is critical.
· Previous sales experience would be an asset.
· Accuracy and attention to detail are essential.
· Basic computer skills a must.
· Bachelors Degree or Post Secondary School education relating to Bakery Science or Pastry Arts or American Institute of Baking Certification or equivalent highly desirable.
Read LessAbout Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Essential Functions of this role:
As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install and maintaining processing & packaging machinery. Additional tasks include providing preventive maintenance and on-site equipment repair.
Job Duties include but are not limited to:
Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country but may travel beyond the territory as required. After training travel will reduce to 60-70% (Mon-Fri)Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.Inform customers of routine preventive maintenance techniques.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.Requirements:Five (5) plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery.Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.60-70% travel during the week (Mon-Fri) during training, 60-70% travel after training.Travel to the islands will be required for this opportunity.Food Processing or Packaging Machinery experience is desired.Bilingual English-Spanish skills is desired.Physical requirements
WORK ENVIRONMENT:
Environmental Conditions:
Work near moving mechanical parts.Work in high, precarious places.Outdoor weather conditionsTypical office conditionsTemperature Controlled Environment (Heating & Air Condition)Not Temperature Controlled Environment (Heating & Air Condition)Noise Level:
QuietModerateLoudOther Work Environments: Example: The job may include conditions, such as intense heat, extreme cold, strong odors, and slippery floors.
PHYSICAL DEMANDS:
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing duties of this job, individuals would frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.· Must be able to sit for long periods on airplane or in an auto to reach job destinations· Must be able to have manual dexterity to operate equipment and tools required on the job· Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions· Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.· Must occasionally lift and/or move up to 75 lbs.
Other Physical Demands:
EEO Statement
Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessRegional Sales Representative Montreal east to Quebec City – Reiser Canada
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges and is wholeheartedly dedicated to the success of our customers. This customer centric focus has led to extraordinary growth, and we are now seeking an experienced leader to add to our regional management team.
As a Field Salesperson with Reiser, you will be responsible for sales of food processing and food packaging equipment solutions to food plants and processors in Quebec territory covering Montreal east to Quebec City north shore. We are seeking aggressive, enthusiastic and determined sales representatives who can professionally represent our products to new and existing customers.
If you are a dynamic and confident sales leader with in-depth industry experience we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!
Essential Functions:
Professionally represent Reiser’s line of industrial food processing and food packaging capital equipment to new and existing customers in Quebec designated area.Continually build pipeline through cold-calling, networking and maintaining positive relationships; internally and externally.Share best sales practices with team.Be actively involved with sales industry associations.Ensure documentation and reports are accurate, and are received on time.Help to facilitate quotations, product samples and deliveries.Work closely with field service team to ensure 100% customer satisfaction.REQUIREMENTS:
Direct experience selling capital equipment (preferably in the food processing and/or packaging industry). We will consider candidates with proven experience in selling related services or solutions to the food industry.Aggressive, enthusiastic and determined individual with a proven track record of success.Understands importance of selling equipment with the added service component and working closely with service team.Ability to work independently, prioritize and multi-task.Comfortable communicating with people on the shop floor to presidents of companies.Five plus years of related sales experience, preferably in capital equipment.35% overnight travel is required throughout territory and to industry trade shows and conferences.Undergraduate degree preferred but not required if exceptional experience.Must reside in the territory and reasonable proximity. Read LessAbout Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Essential Functions of this role:
As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install and maintaining processing & packaging machinery. Additional tasks include providing preventive maintenance and on-site equipment repair.
Job Duties include but are not limited to:
Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country but may travel beyond the territory as required. After training travel will reduce to 60-70% (Mon-Fri)Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.Inform customers of routine preventive maintenance techniques.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.Requirements:Five (5) plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery.Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.60-70% travel during the week (Mon-Fri) during training, 60-70% travel after training.Travel to the islands will be required for this opportunity.Food Processing or Packaging Machinery experience is desired.Bilingual English-Spanish skills is desired.Physical requirements
WORK ENVIRONMENT:
Environmental Conditions:
Work near moving mechanical parts.Work in high, precarious places.Outdoor weather conditionsTypical office conditionsTemperature Controlled Environment (Heating & Air Condition)Not Temperature Controlled Environment (Heating & Air Condition)Noise Level:
QuietModerateLoudOther Work Environments: Example: The job may include conditions, such as intense heat, extreme cold, strong odors, and slippery floors.
PHYSICAL DEMANDS:
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing duties of this job, individuals would frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.· Must be able to sit for long periods on airplane or in an auto to reach job destinations· Must be able to have manual dexterity to operate equipment and tools required on the job· Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions· Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.· Must occasionally lift and/or move up to 75 lbs.
Other Physical Demands:
EEO Statement
Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessAbout Reiser
With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Essential Functions of this role:
As a customer-focused technical product expert, the Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install and maintaining processing & packaging machinery. Additional tasks include providing preventive maintenance and on-site equipment repair.
Job Duties include but are not limited to:
Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Southwest Region of the country but may travel beyond the territory as required. After training travel will reduce to 60-70% (Mon-Fri)Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.Inform customers of routine preventive maintenance techniques.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.Requirements:Five (5) plus years of maintenance experience -- servicing, troubleshooting and repair of electro-mechanical automated machinery.Experience of maintenance, installation, service and diagnosing issues/repairs on automated food processing and packaging machinery is preferred.Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.60-70% travel during the week (Mon-Fri) during training, 60-70% travel after training.Travel to the islands will be required for this opportunity.Food Processing or Packaging Machinery experience is desired.Bilingual English-Spanish skills is desired.Physical requirements
WORK ENVIRONMENT:
Environmental Conditions:
Work near moving mechanical parts.Work in high, precarious places.Outdoor weather conditionsTypical office conditionsTemperature Controlled Environment (Heating & Air Condition)Not Temperature Controlled Environment (Heating & Air Condition)Noise Level:
QuietModerateLoudOther Work Environments: Example: The job may include conditions, such as intense heat, extreme cold, strong odors, and slippery floors.
PHYSICAL DEMANDS:
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.While performing duties of this job, individuals would frequently be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.· Must be able to sit for long periods on airplane or in an auto to reach job destinations· Must be able to have manual dexterity to operate equipment and tools required on the job· Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions· Must be able to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears.· Must occasionally lift and/or move up to 75 lbs.
Other Physical Demands:
EEO Statement
Robert Reiser & Co., Inc. is an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, gender identity, citizenship status, genetic information, veteran or disability status, or any other legally protected status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Read LessJoin Reiser as a Field Service Technician and Make an Impact!
Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging.
About the Role
As part of our dynamic, growth-driven team, we’re seeking an experienced Field Service Technician to install new equipment and perform maintenance and repair services for our customers. This role combines travel, technical expertise, and direct customer interaction, giving you the chance to help ensure Reiser’s equipment performs at its best, making a real difference in our customers' businesses. Candidates should live within a 1.5-hour commute of any major airport for easy access to our customers.
Our Vision
Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Who We’re Looking For
If you have strong electro-mechanical skills and thrive in a customer-facing role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.
What You’ll Do
Upon hire, you will enter the Reiser "FIRST" program that provides extensive training on our flagship product line(s).Install new packaging and processing machinery and perform routine maintenance and on-site repairs.Troubleshoot and resolve issues by applying your expertise in mechanical, electrical, hydraulic, pneumatic, and control systems.Spend approximately 70-90% of your time traveling within the Mid-Atlantic throughout the country to visit food production facilities, helping customers optimize their equipment.Train customers in preventive maintenance to keep equipment running smoothly and effectively.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipmentWhat You Bring
3+ years of experience in equipment maintenance, troubleshooting, and repair.Practical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.Ability to read technical diagrams and schematics.Food processing or packaging machinery experience is a plus.Customer-focused mindset.Comfortable with 60-80% travel during the week – mostly on in the Mid-Atlantic by automobile or plane.Bilingual (English/Spanish) skills are an added bonus.Why Reiser?
Joining Reiser means more than just a job — it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission. If you're ready for a fulfilling, hands-on career with a company that values your skills and dedication, apply now and become part of our vision for the future!
Join Reiser as a Field Service Technician and Make an Impact!
Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging.
About the Role
As part of our dynamic, growth-driven team, we’re seeking an experienced Field Service Technician to install new equipment and perform maintenance and repair services for our customers. This role combines travel, technical expertise, and direct customer interaction, giving you the chance to help ensure Reiser’s equipment performs at its best, making a real difference in our customers' businesses. Candidates should live within a 1.5-hour commute of any major airport for easy access to our customers.
Our Vision
• Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.
Who We’re Looking For
If you have strong electro-mechanical skills and thrive in a customer-facing role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.
What You’ll Do
• Upon hire, you will enter the Reiser "FIRST" program that provides extensive training on our flagship product line(s).
• Install new packaging and processing machinery and perform routine maintenance and on-site repairs.
• Troubleshoot and resolve issues by applying your expertise in mechanical, electrical, hydraulic, pneumatic, and control systems.
• Spend approximately 70-90% of your time traveling within the Mid-Atlantic Region and on the east coast visiting food production facilities, helping customers optimize their equipment.
• Train customers in preventive maintenance to keep equipment running smoothly and effectively.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment
What You Bring
3+ years of experience in equipment maintenance, troubleshooting, and repair.Practical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.Ability to read technical diagrams and schematics.Food processing or packaging machinery experience is a plus.Customer-focused mindset.Comfortable with 60-80% travel during the week – mostly on in the Virginia/Maryland/North Carolina area by automobile or plane. Bilingual (English/Spanish) skills are an added bonus.Why Reiser?
Joining Reiser means more than just a job — it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission. If you're ready for a fulfilling, hands-on career with a company that values your skills and dedication, apply now and become part of our vision for the future!
Read LessJoin Reiser as a Service Manager and Make an Impact!
Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging.
About the Role
As part of our dynamic, growth-driven team, we’re seeking an experienced Service Manager to work closely with the Regional Senior Service Manager to support the field service operations within a defined region. You will play a crucial role in ensuring efficient service delivery, including overseeing break/fix operations, collaborating with the Installation Manager on new machine installations, and coordinating planned maintenance activities to maximize customer satisfaction and equipment uptime.
Our Vision
• Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.
Who We’re Looking For
If you have strong electro-mechanical skills, previous experience as a technical manager, and thrive in a customer-support role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.
What You’ll Do
Key responsibilities of this role are defined in the categories below.
Service Operations Support:
• Assist the Regional Service Manager in the daily oversight and coordination of all field service activities within the region.
• Oversee the efficient dispatch and resolution of break/fix service requests, ensuring timely response and effective troubleshooting by technicians.
• Monitor service call queues, technician availability, and customer priorities to optimize resource allocation for break/fix issues.
• Work collaboratively with the Installation Manager to ensure seamless transitions from new equipment installation to ongoing service and support.
• Support technicians on complex troubleshooting and repair issues for various equipment, including those involving pneumatics, hydraulics, and motor control circuitry.
• Ensure all completed customer visit job tickets for break/fix and planned maintenance calls are submitted daily and accurately.
• Assist in sending parts to technicians and customers related to needs.
Planned Maintenance Coordination:
• Coordinate and schedule planned maintenance (PM) activities with customers and technicians to ensure proactive equipment care and reduce downtime.
• Track PM schedules and completion rates, identifying opportunities to improve efficiency and customer adherence to recommended maintenance.
• Proactively communicate with customers regarding upcoming planned maintenance, addressing any questions or concerns.
Team Support & Development:
• Provide day-to-day guidance and support to field service technicians under the direction of the Sr. Regional Service Manager.
• Assist in identifying training needs for technicians related to break/fix and planned maintenance procedures.
• Foster a culture of continuous improvement and customer-centricity within the service team.
• Act as a liaison between technicians, customers, and other internal departments to resolve issues and enhance customer relationships.
Administrative & Reporting:
• Assist in generating service reports, monitor break/fix response times, ensure planned maintenance completion, and above all, a high level of customer satisfaction.
• Ensure adherence to all office Standard Operating Procedures (SOPs) for customers and service operations.
• Support the Sr. Regional Service Manager in various administrative tasks as needed.
Requirements:What You Bring
• A bachelor’s degree in mechanical or electrical engineering technology or a relatable degree is preferred by not required.
• Specific demonstrable experience and knowledge with pneumatics, hydraulics, and motor control circuitry
• Technical skills and experience are required to competently install, troubleshoot, repair, and service the type of equipment that Reiser sells.
• Prior experience working as a field service engineer in a position that required travel.
• Previous Customer Service experience with a customer focused and servant leadership mindset
• Experience in supervising/managing several service engineers/technicians in the field or in an industrial manufacturing environment.
• Excellent trouble-shooter and problem solver
• Experience in the food industry is a plus.
• Bilingual (English/Spanish) skills are an added bonus.
Personality and Professional Traits We’re Looking For
• A strong customer focus with the ability to effectively communicate between our customers and our service engineers.
• Excellent communication and training skills
• A proven track record of working well under pressure and the ability to calmly solve problems in many types of situations.
• Ability to trouble-shoot, work independently and be flexible regarding frequent changes in schedule.
• Comfortable communicating with multiple people and prioritizing multiple projects simultaneously.
• Ability to work calmly under pressure.
• Detailed, accurate and clear in both written and verbal communication.
Why Reiser?
Joining Reiser means more than just a job — it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission. If you're ready for a fulfilling, hands-on career with a company that values your skills and dedication, apply now and become part of our vision for the future!
