Robbins Brothers Jewelry Sales Associate
Job description
MAKE DREAMS COME TRUE AT ROBBINS BROTHERS!
The marriage proposal is a magical moment in life. We are experts at helping guests create this once-in-a-lifetime moment. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds and perfect proposals.
At Robbins Brothers, we celebrate our sales associate’s personal and career milestones in a supportive and rewarding work environment. We offer one of the most competitive compensation packages in the industry. It is our aim to help you cultivate your natural sales talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization. Your previous jewelry sales experience is highly valued! We look forward to you joining our team.
Our Culture and Community
We seek out team members who share our values and an unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Above all, we’re looking for those who are unabashedly and unapologetically in love with love. This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting.
Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms.
Role
The Sales Associate is responsible for building long-term relationships with guests, providing exceptional guest services, and meeting sales goals and objectives. You will craft initial sales offers, adeptly handle counter offers from the guest, and reach mutually beneficial agreements when closing the sale. Aspects of your role will include identifying buying signals, seeking the guest’s verbal commitment, and asking for the sale. You’ll be required to obtain product knowledge expertise, explore options at the guest’s request, and utilize resources to make the optimal sale. Throughout the guest experience you will
maintain the integrity of Robbins Brothers sales practices by adhering to company policies and procedures.
The Sales Associate works closely with their managers in all aspects of the retail store function. You’ll be accountable for modeling, advocating, and adherence to company policies and procedures.
Primary Responsibilities
Sales
• Completes all required on-boarding and e-campus assigned training modules in the assigned timeframe.
• Completes all required sales training and education programs provided by the company.
• Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.
• Crafts sales request, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.
• Demonstrates the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures.
• Demonstrates capability to meet key performance indicators, sales goals, and objectives.
• Tracks own sale close rate and develops strategies for improvement.
• Utilizes company’s data resources, prospecting methodology, and selling system.
Guest Service
• Greets guests and makes positive first impression, uses active listening to create engagement, and build rapport.
• Responds promptly to guests questions and requests, works continuously to exceed their expectations.
• Delivers the Robbins Brothers selling experience and creates guest loyalty.
• Builds long term relationships with guests and follows up after the sale.
• Communicates promptly with guests through all avenues of communication: in-person, telephone, letters, e-mails, and text.
• Promptly answers telephone calls according to established company guidelines.
• Maintains accurate guests’ records utilizing Salesforce.
• Utilizes social media following company guidelines to support the Robbins Brothers brand and build a sales pipeline.
Merchandising
• Completes the required product training in the timeframe required.
• Takes personal initiative to acquire product knowledge and stays up to date on incoming merchandise.
• Demonstrates the ability to sell all product categories.
• Partners with manager and experienced sales associates to learn merchandise display best practices.
• Maintains merchandise display cases throughout the day.
• Demonstrates and maintains Robbins Brothers quality control and security standards when handling merchandise.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in sales practices by adhering to company policies and procedures.
• Acts in the best interest of the company and team.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Compensation: Commissioned Salary with Starting Base
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation
Shift:
• Day shift
• Evening shift
• Weekend shift
Experience:
• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Jewelry Sales: 2 years (Preferred)
About the Role:
As a Guest Experience Representative at our retail store in Bellevue, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or retailExcellent communication and interpersonal skillsAbility to work flexible hours, including weekends and holidaysPreferred Qualifications:
Associate's or Bachelor's degree in Business Administration or related fieldExperience with point-of-sale systems and inventory management softwareResponsibilities:
Greet and welcome customers as they enter the storeAssist customers with their purchases and provide product recommendationsHandle customer complaints and resolve issues in a timely and professional mannerMaintain a clean and organized store environmentCollaborate with the store team to achieve sales targets and improve customer satisfactionSkills:
As a Guest Experience Representative, you will use your exceptional communication and interpersonal skills to provide outstanding customer service and build strong relationships with customers. You will also use your attention to detail and organizational skills to maintain a clean and organized store environment. Your ability to work collaboratively with the store team and use point-of-sale systems and inventory management software will be essential to achieving sales targets and improving customer satisfaction.
Read LessRobbins Brothers Jewelry Sales Associate
Job description
MAKE DREAMS COME TRUE AT ROBBINS BROTHERS!
The marriage proposal is a magical moment in life. We are experts at helping guests create this once-in-a-lifetime moment. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds and perfect proposals.
At Robbins Brothers, we celebrate our sales associate’s personal and career milestones in a supportive and rewarding work environment. We offer one of the most competitive compensation packages in the industry. It is our aim to help you cultivate your natural sales talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization. Your previous jewelry sales experience is highly valued! We look forward to you joining our team.
Our Culture and Community
We seek out team members who share our values and an unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Above all, we’re looking for those who are unabashedly and unapologetically in love with love. This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting.
Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms.
Role
The Sales Associate is responsible for building long-term relationships with guests, providing exceptional guest services, and meeting sales goals and objectives. You will craft initial sales offers, adeptly handle counter offers from the guest, and reach mutually beneficial agreements when closing the sale. Aspects of your role will include identifying buying signals, seeking the guest’s verbal commitment, and asking for the sale. You’ll be required to obtain product knowledge expertise, explore options at the guest’s request, and utilize resources to make the optimal sale. Throughout the guest experience you will
maintain the integrity of Robbins Brothers sales practices by adhering to company policies and procedures.
The Sales Associate works closely with their managers in all aspects of the retail store function. You’ll be accountable for modeling, advocating, and adherence to company policies and procedures.
Primary Responsibilities
Sales
• Completes all required on-boarding and e-campus assigned training modules in the assigned timeframe.
• Completes all required sales training and education programs provided by the company.
• Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.
• Crafts sales request, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.
• Demonstrates the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures.
• Demonstrates capability to meet key performance indicators, sales goals, and objectives.
• Tracks own sale close rate and develops strategies for improvement.
• Utilizes company’s data resources, prospecting methodology, and selling system.
Guest Service
• Greets guests and makes positive first impression, uses active listening to create engagement, and build rapport.
• Responds promptly to guests questions and requests, works continuously to exceed their expectations.
• Delivers the Robbins Brothers selling experience and creates guest loyalty.
• Builds long term relationships with guests and follows up after the sale.
• Communicates promptly with guests through all avenues of communication: in-person, telephone, letters, e-mails, and text.
• Promptly answers telephone calls according to established company guidelines.
• Maintains accurate guests’ records utilizing Salesforce.
• Utilizes social media following company guidelines to support the Robbins Brothers brand and build a sales pipeline.
Merchandising
• Completes the required product training in the timeframe required.
• Takes personal initiative to acquire product knowledge and stays up to date on incoming merchandise.
• Demonstrates the ability to sell all product categories.
• Partners with manager and experienced sales associates to learn merchandise display best practices.
• Maintains merchandise display cases throughout the day.
• Demonstrates and maintains Robbins Brothers quality control and security standards when handling merchandise.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in sales practices by adhering to company policies and procedures.
• Acts in the best interest of the company and team.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Compensation: Commissioned Salary with Starting Base
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation
Shift:
• Day shift
• Evening shift
• Weekend shift
Experience:
• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred
Read LessGENERAL MANAGER
JOB DESCRIPTION
The General Manager acts as the primary owner of the Retail Stores Operational Plan. You are responsible for ensuring performance objectives are met and achieve business results. You will collaborate with the VP of Stores to develop and implement strategies for achieving the store’s financial goals. You will partner with all other functional heads to achieve company objectives. The Floor Manager will report directly to you and will assist in managing all the operations of the store, in addition to their sales responsibilities.
A key focus of your role will be to create a positive work environment and foster a culture of teamwork and collaboration among associates. You will communicate effectively with the team and set clear expectations and recognize and reward associates for their contributions.
The General Manager is accountable for attracting and hiring talented store associates. You will guide store associates through their training requirements and provide long-term coaching for their professional development. In your role, you will evaluate performance and deliver timely reviews, in addition to maintaining a succession plan. Day-to-day duties will include scheduling team members, guaranteeing guests the Robbins Brothers experience, adhering to the visual guide, managing the budget, and always ensuring merchandise security. The General Manager demonstrates adherence to all Robbins Brothers policies and procedures while modeling its values.
Sales Management
• Guides employees in all aspects of the business, as required for the role and in coordination with the Floor Manager.
• Creates a positive work environment and fosters a culture of teamwork and collaboration among associates.
• Communicates effectively with team and sets clear sales performance expectations.
• Designs and assigns sales floor coverage to increase opportunities.
• Maximizes all sales opportunities by working through sales associates to direct guests flow through the store.
• Utilizes positive coaching and advises sales associates to deliver enhanced guests’ in-store experience.
• Maximizes average sale with each guest.
• Demonstrates the capability to increase close percentage to achieve the organization’s sales opportunities.
• Develops the sales culture through visible data, recognition, and accountability.
• Master the utilization of the Salesforce system and coach sales associates in the appropriate use of the Salesforce tools.
• Adheres to Salesforce metric objectives for data collection, tasks, and appointments.
People Development
• Demonstrates an elevated level of proficiency attracting and evaluating sales talent.
• Facilitates effective sales associate hiring and retention.
• Ensures sales associates complete the required on-boarding training and company sponsored education program within the time specified.
• Creates a team-oriented environment within the workplace.
• Facilitates skill development of sales associates by providing clear, behaviorally specific performance feedback in a manner that builds confidence and maintains self-esteem.
• Holds employees accountable for sales targets, strategic goals, and personal improvement expectations.
• Constructs a strong and collaborative team culture that fosters sales productivity and works together to find solutions to problems.
• Creates a sense of belonging for associates and establishes best practices that enhance trust between team members.
• Encourages, inspires, mentors, and recognizes team members for performance.
• Delivers effective performance evaluations within the required timeframe.
• Adheres to company policies and procedures for documenting human resource actions, i.e., personnel hiring, training program attendance, performance evaluations, and disciplinary incidents.
• Conducts succession planning at the required intervals by the organization.
Merchandise Management
• Completes the required product training in the timeframe specified.
• Exhibits personal initiatives to acquire expert product knowledge and stays up to date on incoming merchandise.
• Demonstrates the ability to train and coach sales associates in all product categories and work effectively with designers.
• Coaches’ sales associates on maximizing gross margin when exploring product options, utilizing resources to craft the optimal sale.
• Adheres to visual guides for merchandise displays and follows Robbins Brothers best practices.
• Ensures merchandise display best practices are implemented.
• Adheres to and holds sales associates accountable for Robbins Brothers quality control and security standards when handling merchandise.
• Controls inventory shrinkage by adhering to Robbins Brothers security and loss prevention policies and procedures.
Business Acumen
• Demonstrates knowledge and understanding of budgets, monitors sales and expenses and ensures that the store is operating within financial targets.
• Analyzes financial data and identifies areas of opportunity and risk, develops strategies to address areas of concern.
• Demonstrates drive and achieves results through effective business planning and execution.
• Plans critical business activities and accomplishes them within the required time frames.
• Exhibits the capability to adjust sales approach to ever evolving conditions.
• Recognizes the 'most important' tasks of store operations and meets the business requirements without delay.
• Exhibits effective business problem-solving skills for unpredictable and complex situations.
• Demonstrates skill, knowledge, and ability to implement and manage changes in a business context.
Store Operations and Maintenance
• Ensures compliance with opening and closing policies and procedures.
• Adheres to store operational guidelines to ensure optimal guest experience.
• Manages store maintenance concerns without delay.
Values
• Demonstrates Robbins Brothers Vaues.
• Exhibits transparency and fairness in all transactions and interactions, i.e., guests, team, and management.
• Demonstrates integrity in management practices with team and guests during sales process while adhering to company policies and procedures.
• Acts in the best interest of the company, team, and guests.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
Job Specifics
Job Type: Full-time Exempt
Reports To: Vice President of Stores
Direct Reports: Floor Manager, Office Manager, Master Jeweler, Guest Experience Relations, Sales Associates, and others as assigned.
Compensation: Salary with Bonus
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation
Shift:
• Day shift
• Evening shift
• Weekends
Experience:
• Management experience: 5 or more years (Required)
• Jewelry retail manage experience: 5 years or more (Preferred)
• Customer service: 5 years or more (Preferred)
• High-end sales: 3 years or more (Preferred)
• CRM software: 3 years (Preferred)
• Salesforce: 2 years (Preferred)
About the Role:
As a Guest Experience Representative at our retail store in San Diego, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.
Minimum Qualifications:
High school diploma or equivalent1+ years of experience in customer service or retailExcellent communication and interpersonal skillsAbility to work flexible hours, including weekends and holidaysPreferred Qualifications:
Associate's or Bachelor's degree in Business Administration or related fieldExperience with point-of-sale systems and inventory management softwareBilingual in English and SpanishResponsibilities:
Greet and welcome customers as they enter the storeAssist customers with their purchases and provide product recommendationsHandle customer complaints and resolve issues in a timely and professional mannerMaintain a clean and organized store environmentCollaborate with the store team to achieve sales targets and improve customer satisfactionSkills:
As a Guest Experience Representative, you will use your exceptional communication and interpersonal skills to provide outstanding customer service and build strong relationships with customers. You will also use your attention to detail and organizational skills to maintain a clean and organized store environment. Your ability to work collaboratively with the store team and use point-of-sale systems and inventory management software will be essential to achieving sales targets and improving customer satisfaction.
Read Less