We are hiring an energetic, results-driven Telemarketing Department Manager to lead and
grow our outbound calling team. This person will work directly with a member in Senior
Leadership, receiving hands-on training on how to run, coach, and develop a high performing telemarketing department within a fast-paced mortgage environment, while
maintaining personal production.
This is a leadership role ideal for someone who loves motivating teams, improving
performance, and building a strong culture.
What You’ll Do
Lead & Manage the Telemarketing Team
Directly oversee the outbound telemarketing department
Conduct huddles to set tone, goals, and objectives
Provide coaching, call reviews, and team development
Performance, Metrics & Reporting
Track and monitor all telemarketing KPI’s (leads/hour, wrap time, quality scores,
drop %, etc.)
Complete weekly performance stats to send to leadership
Identify individual and group improvement needs and implement coaching plans
Maintain lead quality standards set by the company
Dialer Management
Start/stop campaigns within Spitfire (dialer system)
Monitor dialer indicators in real time to optimize performance
Troubleshoot basic dialer issues and escalate larger system problems
Lead Production (Hands-On)
Personally generate high-quality outbound mortgage leads
Maintain company-standard leads per hour and quality benchmarks
Lead by example through consistent production
Compliance & Structure
Ensure all scripting, calling practices, and lead tagging meet federal/state
telemarketing and mortgage regulations
Escalate compliance concerns immediately
Maintain adherence to break policies and schedule standards
Team Growth & Onboarding
Assist in interviewing and onboarding new telemarketing hires
Help grow the department alongside senior leadership
What We’re Looking For
2+ years telemarketing, call center, or outbound sales experience
1+ year leadership, team lead, or coaching experience (management preferred)
Strong communicator with a natural ability to lead and motivate
Comfortable working in a goal-driven, high-volume environment
Coachable, eager to learn, and excited to be trained into departmental leadership
Why You’ll Love Working Here
Competitive base pay + commission (personal and group production)
Full training provided—no mortgage experience required (recommended)
High level support from management and a team culture built on winning
A company that CARES. Personal fulfillment surrounding our customers and impact
upon RCM team
Highly adaptable to market trends to ensure continued success
Ready to Lead a High-Performing Team?
Apply today to be part of a fast-growing, high-energy mortgage sales environment where
you can make an immediate impact.
Read Lessompany: River City Mortgage
Location: 4555 Lake Forest Drive, Suite 450, Blue Ash, OH
Job Type: Full-time, On-Site
Compensation: Up to $45/hr, including commissions, plus fun cash incentives
About Us:
River City Mortgage is a well-established national mortgage lender headquartered in Blue Ash, OH. We are looking for self-motivated individuals to join our Call Center Team as Call Center Representatives. This role focuses on marketing to prospective borrowers to generate purchase and refinance leads. We offer an upward mobility path for your career.
Join a growing company where your success is rewarded! Enjoy great schedule perks, including a short shift on Fridays, NO weekends, and the opportunity to work additional hours if desired!
Essential Duties and Responsibilities:
Learn and master our phone sales scriptsAsk pertinent questions to understand customer needsAccurately record customer informationMeet lead and quality expectationsQualifications:
Excellent communication skillsPersistent and results-oriented mindsetIntermediate computer skillsHigh school diploma or equivalentBenefits Package:
Medical, Dental, Vision, and Life Insurance401k Retirement PlanPaid Time Off (PTO)Free On-Site Gym MembershipSchedule:
Monday to Thursday: 10 am to 6:30 pmFriday: 10 am to 4 pmOpportunity to work additional hours as neededExperience:
Call center: 1 year (Preferred)Customer service: 1 year (Preferred)Ready to kickstart your career? Join River City Mortgage as a Call Center Representative, where your hard work can lead to exciting rewards!
Apply today or visit www.rchomeloans.com for more information.
Job Type: Full-time
Benefits:
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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