Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are looking for an experienced Network Support Specialist to join our team.
General Summary:
The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter’s Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.
Essential Job Functions:
Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;Interdepartmental coordination of complex order assignment and fulfillment;Responsible for fulfilling orders requiring new assignment, facility changes and completions;Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;Manages directory number portability requests;Troubleshoot and test customer service delivery;Activates voice, video and data services across copper, fiber and Ethernet platforms;Troubleshoots virtualization services;Participates in a team environment; providing valuable input and suggestions;Interacts with Engineering, Field Operations, NOC, and end-customers;Performs all other related duties as assigned.Knowledge, Skills, and Abilities:
Strong customer service focus;Foundational knowledge and understanding of routers and networks;Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;Demonstrated understanding of the OSI model;Demonstrated understanding of VOIP;Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;Skill in commonly used software such as Visio, Excel, Word, and Power Point;Ability to function and work well individually and in a team environment;Skill in oral and written communication;Skill in reading and interpreting technical documents and information;Skill in maintaining a high level of customer focus.Education and Experience:
Relevant technical field experience or Bachelor’s Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are looking for an experienced Network Support Specialist to join our team.
General Summary:
The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter’s Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.
Essential Job Functions:
Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;Interdepartmental coordination of complex order assignment and fulfillment;Responsible for fulfilling orders requiring new assignment, facility changes and completions;Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;Manages directory number portability requests;Troubleshoot and test customer service delivery;Activates voice, video and data services across copper, fiber and Ethernet platforms;Troubleshoots virtualization services;Participates in a team environment; providing valuable input and suggestions;Interacts with Engineering, Field Operations, NOC, and end-customers;Performs all other related duties as assigned.Knowledge, Skills, and Abilities:
Strong customer service focus;Foundational knowledge and understanding of routers and networks;Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;Demonstrated understanding of the OSI model;Demonstrated understanding of VOIP;Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;Skill in commonly used software such as Visio, Excel, Word, and Power Point;Ability to function and work well individually and in a team environment;Skill in oral and written communication;Skill in reading and interpreting technical documents and information;Skill in maintaining a high level of customer focus.Education and Experience:
Relevant technical field experience or Bachelor’s Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
We are looking for an experienced Installer to join our team.
General Summary:
The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.
Essential Job Functions:
Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks;Installs proper grounding for drop, inside wiring, and station protectors;Locates trouble in service installations; repairs or replaces faults;Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required;Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; Repairs trouble in cable plant, drop wire, station wiring;Coordinates internally on service installations and changes to update billing and plant records;Maintains and repairs existing equipment by using test sets to locate line trouble; Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed;Installs, repairs, and maintains cable/telecom lines and modems;Assists in FTTH and Security installations;Splices fiber to FTTH installations;Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations; Takes 24-hour call periodically to resolve service problems in assigned systems;Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations;Climbs poles, ladders, and other structures as needed; uses bucket truck when required;Travels to customer sites, project areas, business related events, and other Ritter Communications locations.Knowledge, Skills, and Abilities:
Knowledge of company products and services;Knowledge of company policies and procedures;Knowledge of basic electronics, specification sheets, and circuit diagrams;Knowledge of telecommunications/CATV plant equipment operations and maintenance;Knowledge of telecommunications and CATV industry;Knowledge of telecommunications color-codes for outside cable pairs;Skill in operating service equipment including various hand tools and testing equipment;Ability to communicate with co-workers and various business contacts in a professional and courteous manner;Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;Ability to pay close attention to detail;Ability to evaluate, test, and repair sophisticated equipment;Ability to improve or redesign procedures for specific installation/repair problems;Ability to work independently and make sound technical decisions using information at hand;Ability to effectively function as a team player;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
High School diploma or equivalent required with additional related technical training preferred.
Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 65,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
General Summary:
The Talent Coordinator provides administrative, recruiting, and operational support to the Human Resources team and Chief Human Resources Officer (CHRO). This position coordinates interview and recruiting activities, manages executive administrative support functions, assists with employee events and engagement initiatives, and supports Human Resources programs, communications, and departmental operations. The Talent Coordinator plays a key role in ensuring efficient coordination of talent acquisition processes, executive support activities, and employee experience initiatives across the organization.
Essential Job Functions:
Coordinates interviews between candidates, hiring managers, and interview teams, including scheduling calendars, meeting invitations, conference rooms, and virtual meeting logistics;Assists with onboarding preparation and new hire coordination as needed;Conducts professional reference checks and documents feedback to support hiring decisions;Manages calendars, meeting schedules, and meeting preparation for the CHRO;Coordinates business travel arrangements including flights, hotels, transportation, and itineraries;Prepares, submits, and tracks expense reports and related documentation;Assists with confidential correspondence, presentations, and special projects;Plans and coordinates company events, employee appreciation activities, and meetings;Uses AI-enabled tools and workflow automation technologies to improve efficiency, organization, and accuracy across scheduling, candidate communications, reporting, document preparation, and administrative processes;Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;Performs additional administrative duties and special projects as assigned.Knowledge, Skills, and Abilities:
Knowledge of scheduling, calendar management, and meeting coordination practices;Knowledge of event planning and employee engagement activities;Knowledge of business travel coordination and expense reporting processes;Skill in utilizing agentic AI tools to build and streamline workflow automations, improving efficiency and accuracy across scheduling interviews, coordinating communication with candidates and hiring managers, providing timely status updates, and drafting HR documentation;Skill in organizing and prioritizing multiple assignments in a fast-paced environment;Skill in coordinating interviews and communicating professionally with candidates and leadership;Skill in planning and executing meetings, events, and company functions with strong attention to detail;Skill in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint;Skill in maintaining confidentiality and handling sensitive information with discretion;Ability to manage competing priorities and meet deadlines with minimal supervision;Ability to communicate effectively both verbally and in writing with employees, candidates, vendors, and executives;Ability to establish and maintain effective working relationships across all levels of the organization;Ability to anticipate needs, solve problems proactively, and exercise sound judgment;Ability to adapt to changing priorities and organizational needs;Ability to provide high-level customer service and maintain a professional demeanor at all times;Ability to work independently while also contributing as part of a collaborative team;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
Associate’s degree in Human Resources, Business Administration, or a related field and two years of relevant experience (administrative support, executive support, HR coordination, or event planning), or an equivalent combination of education and experience, required.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 65,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
General Summary:
The Talent Coordinator provides administrative, recruiting, and operational support to the Human Resources team and Chief Human Resources Officer (CHRO). This position coordinates interview and recruiting activities, manages executive administrative support functions, assists with employee events and engagement initiatives, and supports Human Resources programs, communications, and departmental operations. The Talent Coordinator plays a key role in ensuring efficient coordination of talent acquisition processes, executive support activities, and employee experience initiatives across the organization.
Essential Job Functions:
Coordinates interviews between candidates, hiring managers, and interview teams, including scheduling calendars, meeting invitations, conference rooms, and virtual meeting logistics;Assists with onboarding preparation and new hire coordination as needed;Conducts professional reference checks and documents feedback to support hiring decisions;Manages calendars, meeting schedules, and meeting preparation for the CHRO;Coordinates business travel arrangements including flights, hotels, transportation, and itineraries;Prepares, submits, and tracks expense reports and related documentation;Assists with confidential correspondence, presentations, and special projects;Plans and coordinates company events, employee appreciation activities, and meetings;Uses AI-enabled tools and workflow automation technologies to improve efficiency, organization, and accuracy across scheduling, candidate communications, reporting, document preparation, and administrative processes;Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;Performs additional administrative duties and special projects as assigned.Knowledge, Skills, and Abilities:
Knowledge of scheduling, calendar management, and meeting coordination practices;Knowledge of event planning and employee engagement activities;Knowledge of business travel coordination and expense reporting processes;Skill in utilizing agentic AI tools to build and streamline workflow automations, improving efficiency and accuracy across scheduling interviews, coordinating communication with candidates and hiring managers, providing timely status updates, and drafting HR documentation;Skill in organizing and prioritizing multiple assignments in a fast-paced environment;Skill in coordinating interviews and communicating professionally with candidates and leadership;Skill in planning and executing meetings, events, and company functions with strong attention to detail;Skill in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint;Skill in maintaining confidentiality and handling sensitive information with discretion;Ability to manage competing priorities and meet deadlines with minimal supervision;Ability to communicate effectively both verbally and in writing with employees, candidates, vendors, and executives;Ability to establish and maintain effective working relationships across all levels of the organization;Ability to anticipate needs, solve problems proactively, and exercise sound judgment;Ability to adapt to changing priorities and organizational needs;Ability to provide high-level customer service and maintain a professional demeanor at all times;Ability to work independently while also contributing as part of a collaborative team;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
Associate’s degree in Human Resources, Business Administration, or a related field and two years of relevant experience (administrative support, executive support, HR coordination, or event planning), or an equivalent combination of education and experience, required.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 65,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
General Summary:
The Talent Coordinator provides administrative, recruiting, and operational support to the Human Resources team and Chief Human Resources Officer (CHRO). This position coordinates interview and recruiting activities, manages executive administrative support functions, assists with employee events and engagement initiatives, and supports Human Resources programs, communications, and departmental operations. The Talent Coordinator plays a key role in ensuring efficient coordination of talent acquisition processes, executive support activities, and employee experience initiatives across the organization.
Essential Job Functions:
Coordinates interviews between candidates, hiring managers, and interview teams, including scheduling calendars, meeting invitations, conference rooms, and virtual meeting logistics;Assists with onboarding preparation and new hire coordination as needed;Conducts professional reference checks and documents feedback to support hiring decisions;Manages calendars, meeting schedules, and meeting preparation for the CHRO;Coordinates business travel arrangements including flights, hotels, transportation, and itineraries;Prepares, submits, and tracks expense reports and related documentation;Assists with confidential correspondence, presentations, and special projects;Plans and coordinates company events, employee appreciation activities, and meetings;Uses AI-enabled tools and workflow automation technologies to improve efficiency, organization, and accuracy across scheduling, candidate communications, reporting, document preparation, and administrative processes;Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;Performs additional administrative duties and special projects as assigned.Knowledge, Skills, and Abilities:
Knowledge of scheduling, calendar management, and meeting coordination practices;Knowledge of event planning and employee engagement activities;Knowledge of business travel coordination and expense reporting processes;Skill in utilizing agentic AI tools to build and streamline workflow automations, improving efficiency and accuracy across scheduling interviews, coordinating communication with candidates and hiring managers, providing timely status updates, and drafting HR documentation;Skill in organizing and prioritizing multiple assignments in a fast-paced environment;Skill in coordinating interviews and communicating professionally with candidates and leadership;Skill in planning and executing meetings, events, and company functions with strong attention to detail;Skill in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint;Skill in maintaining confidentiality and handling sensitive information with discretion;Ability to manage competing priorities and meet deadlines with minimal supervision;Ability to communicate effectively both verbally and in writing with employees, candidates, vendors, and executives;Ability to establish and maintain effective working relationships across all levels of the organization;Ability to anticipate needs, solve problems proactively, and exercise sound judgment;Ability to adapt to changing priorities and organizational needs;Ability to provide high-level customer service and maintain a professional demeanor at all times;Ability to work independently while also contributing as part of a collaborative team;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
Associate’s degree in Human Resources, Business Administration, or a related field and two years of relevant experience (administrative support, executive support, HR coordination, or event planning), or an equivalent combination of education and experience, required.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 65,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
General Summary:
The Talent Coordinator provides administrative, recruiting, and operational support to the Human Resources team and Chief Human Resources Officer (CHRO). This position coordinates interview and recruiting activities, manages executive administrative support functions, assists with employee events and engagement initiatives, and supports Human Resources programs, communications, and departmental operations. The Talent Coordinator plays a key role in ensuring efficient coordination of talent acquisition processes, executive support activities, and employee experience initiatives across the organization.
Essential Job Functions:
Coordinates interviews between candidates, hiring managers, and interview teams, including scheduling calendars, meeting invitations, conference rooms, and virtual meeting logistics;Assists with onboarding preparation and new hire coordination as needed;Conducts professional reference checks and documents feedback to support hiring decisions;Manages calendars, meeting schedules, and meeting preparation for the CHRO;Coordinates business travel arrangements including flights, hotels, transportation, and itineraries;Prepares, submits, and tracks expense reports and related documentation;Assists with confidential correspondence, presentations, and special projects;Plans and coordinates company events, employee appreciation activities, and meetings;Uses AI-enabled tools and workflow automation technologies to improve efficiency, organization, and accuracy across scheduling, candidate communications, reporting, document preparation, and administrative processes;Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;Performs additional administrative duties and special projects as assigned.Knowledge, Skills, and Abilities:
Knowledge of scheduling, calendar management, and meeting coordination practices;Knowledge of event planning and employee engagement activities;Knowledge of business travel coordination and expense reporting processes;Skill in utilizing agentic AI tools to build and streamline workflow automations, improving efficiency and accuracy across scheduling interviews, coordinating communication with candidates and hiring managers, providing timely status updates, and drafting HR documentation;Skill in organizing and prioritizing multiple assignments in a fast-paced environment;Skill in coordinating interviews and communicating professionally with candidates and leadership;Skill in planning and executing meetings, events, and company functions with strong attention to detail;Skill in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint;Skill in maintaining confidentiality and handling sensitive information with discretion;Ability to manage competing priorities and meet deadlines with minimal supervision;Ability to communicate effectively both verbally and in writing with employees, candidates, vendors, and executives;Ability to establish and maintain effective working relationships across all levels of the organization;Ability to anticipate needs, solve problems proactively, and exercise sound judgment;Ability to adapt to changing priorities and organizational needs;Ability to provide high-level customer service and maintain a professional demeanor at all times;Ability to work independently while also contributing as part of a collaborative team;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
Associate’s degree in Human Resources, Business Administration, or a related field and two years of relevant experience (administrative support, executive support, HR coordination, or event planning), or an equivalent combination of education and experience, required.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
We are looking for an experienced Installer to join our team.
General Summary:
The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.
Essential Job Functions:
Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks;Installs proper grounding for drop, inside wiring, and station protectors;Locates trouble in service installations; repairs or replaces faults;Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required;Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; Repairs trouble in cable plant, drop wire, station wiring;Coordinates internally on service installations and changes to update billing and plant records;Maintains and repairs existing equipment by using test sets to locate line trouble; Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed;Installs, repairs, and maintains cable/telecom lines and modems;Assists in FTTH and Security installations;Splices fiber to FTTH installations;Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations; Takes 24-hour call periodically to resolve service problems in assigned systems;Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations;Climbs poles, ladders, and other structures as needed; uses bucket truck when required;Travels to customer sites, project areas, business related events, and other Ritter Communications locations.Knowledge, Skills, and Abilities:
Knowledge of company products and services;Knowledge of company policies and procedures;Knowledge of basic electronics, specification sheets, and circuit diagrams;Knowledge of telecommunications/CATV plant equipment operations and maintenance;Knowledge of telecommunications and CATV industry;Knowledge of telecommunications color-codes for outside cable pairs;Skill in operating service equipment including various hand tools and testing equipment;Ability to communicate with co-workers and various business contacts in a professional and courteous manner;Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;Ability to pay close attention to detail;Ability to evaluate, test, and repair sophisticated equipment;Ability to improve or redesign procedures for specific installation/repair problems;Ability to work independently and make sound technical decisions using information at hand;Ability to effectively function as a team player;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
High School diploma or equivalent required with additional related technical training preferred.
Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications is a leader among regional independent communications providers, offering business, residential and wholesale customers advanced internet, phone, video and cloud services. We invest heavily in the communities we serve by deploying proven, best-in-class infrastructure and technology while coupling it with a world-class customer focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today’s ever-connected world. Grain Management, LLC, a leading investor in the communications sector, is the majority owner of the company in partnership with E. Ritter and Company, which also operates Ritter Agribusiness and Ritter Investment Holdings.
We are looking for an experienced Installer to join our team.
General Summary:
The Installer is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.
Essential Job Functions:
Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks;Installs proper grounding for drop, inside wiring, and station protectors;Locates trouble in service installations; repairs or replaces faults;Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required;Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; Repairs trouble in cable plant, drop wire, station wiring;Coordinates internally on service installations and changes to update billing and plant records;Maintains and repairs existing equipment by using test sets to locate line trouble; Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed;Installs, repairs, and maintains cable/telecom lines and modems;Assists in FTTH and Security installations;Splices fiber to FTTH installations;Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations; Takes 24-hour call periodically to resolve service problems in assigned systems;Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations;Climbs poles, ladders, and other structures as needed; uses bucket truck when required;Travels to customer sites, project areas, business related events, and other Ritter Communications locations.Knowledge, Skills, and Abilities:
Knowledge of company products and services;Knowledge of company policies and procedures;Knowledge of basic electronics, specification sheets, and circuit diagrams;Knowledge of telecommunications/CATV plant equipment operations and maintenance;Knowledge of telecommunications and CATV industry;Knowledge of telecommunications color-codes for outside cable pairs;Skill in operating service equipment including various hand tools and testing equipment;Ability to communicate with co-workers and various business contacts in a professional and courteous manner;Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;Ability to pay close attention to detail;Ability to evaluate, test, and repair sophisticated equipment;Ability to improve or redesign procedures for specific installation/repair problems;Ability to work independently and make sound technical decisions using information at hand;Ability to effectively function as a team player;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
High School diploma or equivalent required with additional related technical training preferred.
Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
Read LessRitter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services.
With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact.
We are looking for an experienced Installer to join our team.
General Summary:
The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.
Essential Job Functions:
Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks;Installs proper grounding for drop, inside wiring, and station protectors;Locates trouble in service installations; repairs or replaces faults;Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required;Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; Repairs trouble in cable plant, drop wire, station wiring;Coordinates internally on service installations and changes to update billing and plant records;Maintains and repairs existing equipment by using test sets to locate line trouble; Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed;Installs, repairs, and maintains cable/telecom lines and modems;Assists in FTTH and Security installations;Splices fiber to FTTH installations;Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations; Takes 24-hour call periodically to resolve service problems in assigned systems;Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations;Climbs poles, ladders, and other structures as needed; uses bucket truck when required;Travels to customer sites, project areas, business related events, and other Ritter Communications locations.Knowledge, Skills, and Abilities:
Knowledge of company products and services;Knowledge of company policies and procedures;Knowledge of basic electronics, specification sheets, and circuit diagrams;Knowledge of telecommunications/CATV plant equipment operations and maintenance;Knowledge of telecommunications and CATV industry;Knowledge of telecommunications color-codes for outside cable pairs;Skill in operating service equipment including various hand tools and testing equipment;Ability to communicate with co-workers and various business contacts in a professional and courteous manner;Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;Ability to pay close attention to detail;Ability to evaluate, test, and repair sophisticated equipment;Ability to improve or redesign procedures for specific installation/repair problems;Ability to work independently and make sound technical decisions using information at hand;Ability to effectively function as a team player;Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.Education and Experience:
High School diploma or equivalent required with additional related technical training preferred.
Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
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