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Rise Broadband
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  • Technician, Field Service  

    - Berthoud
    Job DescriptionJob DescriptionPosting Deadline: 8/6/2026 or until posi... Read More
    Job DescriptionJob Description

    Posting Deadline: 8/6/2026 or until position is filled.

    General Summary

    As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

    Essential Duties/Responsibilities

    Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.Maintains accurate records of work orders, service updates, and customer interactions.Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed. Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.Other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent.Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.Excellent customer service, time management, and problem-solving skills.Working knowledge of PC and MS Office products.Ability to read and interpret technical information, such as repair manuals and parts books.Strong communication and interpersonal skills.Self-motivated and able to work independently with minimal supervision.Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.Willingness to travel and provide service within the assigned geographic area.

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    For information about Rise's Benefits, please visit https://www.risebroadband.com/about/careers/benefits/

    Read Less
  • Technician, Field Network  

    - Weatherford
    Job DescriptionJob DescriptionApplication Deadline: 8/23/2026 or until... Read More
    Job DescriptionJob Description

    Application Deadline: 8/23/2026 or until position filled.

    General Summary

    Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.


    Essential Duties/Responsibilities

    Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as neededConduct inspections of towers and equipment to ensure compliance with safety regulations and industry standardsInstall new telecommunications equipment on towers, including antennas, cables, and related hardwareWork with a team to troubleshoot and diagnose problems with tower equipment and systemsUse specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasksClimb towers to access equipment and perform maintenance and repair workAdhere to all safety protocols and guidelines when working at heights and in potentially hazardous environmentsComplete all required paperwork and documentation related to job duties

    Job Requirements

    High school diploma or equivalent requiredPrevious experience working in telecommunications tower maintenance, repair, or installation preferredAbility to work at heights up to 400 feet and in potentially hazardous environments requiredComfort with climbing ladders, towers, and other elevated structures requiredAbility to work with equipment that has a weight limit of 260 lbs or less required.Ability to read and interpret technical documents and schematics requiredExcellent problem-solving and troubleshooting skills requiredStrong communication and interpersonal skills requiredAbility to work independently or as part of a team requiredValid driver's license and reliable transportation required

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.Daily travel within the Company’s geographical footprint is required.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits

    Read Less
  • Technician, Field Service  

    - Sherman
    Job DescriptionJob DescriptionPosting Deadline: 8/16/2026 or until pos... Read More
    Job DescriptionJob Description

    Posting Deadline: 8/16/2026 or until position is filled.

    The schedule for this position will be Tuesday-Saturday

    General Summary

    As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that our equipment is working as intended at the customer's house, meet safety standards, and operate at maximum efficiency.

    Essential Duties/Responsibilities

    Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.Maintains accurate records of work orders, service updates, and customer interactions.Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed. Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.Other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent.Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.Excellent customer service, time management, and problem-solving skills.Working knowledge of PC and MS Office products.Ability to read and interpret technical information, such as repair manuals and parts books.Strong communication and interpersonal skills.Self-motivated and able to work independently with minimal supervision.General knowledge of hand tools and how to use them.Ability to lift and carry heavy objects, climb ladders, and work on rooftops regularly.Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.Willingness to travel and provide service within the assigned geographic area.

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    For information about Rise's Benefits, please visit https://www.risebroadband.com/about/careers/benefits/


    Read Less
  • Technician, Field Service  

    - Kaysville
    Job DescriptionJob DescriptionPosting Deadline: 8/16/2026 or until pos... Read More
    Job DescriptionJob Description

    Posting Deadline: 8/16/2026 or until position is filled.

    The schedule for this position will be Tuesday-Saturday

    General Summary

    As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

    Essential Duties/Responsibilities

    Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.Maintains accurate records of work orders, service updates, and customer interactions.Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed. Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.Other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent.Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.Excellent customer service, time management, and problem-solving skills.Working knowledge of PC and MS Office products.Ability to read and interpret technical information, such as repair manuals and parts books.Strong communication and interpersonal skills.Self-motivated and able to work independently with minimal supervision.Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.Willingness to travel and provide service within the assigned geographic area.

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    For information about Rise's Benefits, please visit https://www.risebroadband.com/about/careers/benefits/

    Read Less
  • Technician, Install & Network Infra I  

    - Berthoud
    Job DescriptionJob DescriptionApplication Deadline: 8/10/2025 or until... Read More
    Job DescriptionJob Description

    Application Deadline: 8/10/2025 or until position is filled.

    The schedule for this position will be Thursday-Sunday, 4/10's.

    The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders, and working on towers and rooftops. The position will work with high voltage systems and equipment.


    Essential Duties/Responsibilities

    Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems.Works outside or inside customer’s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops.Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance.Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems. Identifies potential performance “bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations.Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Treats customers with respect, courtesy, and professionalism at all times. Listens to descriptions of problems, answering questions, and resolving issues. Contacts homeowners and site managers to ensure installation satisfaction.Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job.Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed. Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation. Supports co-workers and builds positive working relationships with all team members. Participates in team meetings as scheduled.Meets or exceeds performance goals and quality standards. Meets or exceeds productivity standards by prioritizing tasks and working efficiently. Completes required training within company-mandated time limits. Training includes, but is not limited to: Tower Climbing and Rescue Certification.Refers to and interprets schematics, manuals, and manufacturer's instructions. Updates and improves job knowledge by participating in educational opportunities, and reading technical publications. Maintains and submits complete and accurate installation, service, and inventory records. Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse. Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines.Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed. Adheres to all federal and state laws, company standards and policies. Follows all Company standard procedures, policies and safety practices in the course of performing work activities.Maintains a safe work environment by following safe practices and adhering to safety policies.Performs other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent preferred; post-high school education a plusMinimum 18 years of ageValid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle PolicyUp to three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).Comtrain certification mandatoryRigging certification preferredExcellent customer service, time management, and decision-making skills Working knowledge of PC and MS Office products Ability to interact and communicate appropriate information to customers and team members in a professional mannerAbility to effectively maintain professional appearance and demeanor in a variety of work environmentsAbility to read and interpret technical information, such as repair manuals, parts books, etc.Working knowledge of networking and electronics theory, and electrical codes and standards relative to communicationsBasic knowledge of RF wireless technologies, IP networking, and wireless planningAbility to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexibleAbility to work required shifts and overtime (if necessary)Ability to travel and provide service in assigned geographySelf-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.Daily travel within the Company’s geographical footprint is required.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/



    Thursday-Sunday Read Less
  • Technician, Install & Network Infra I  

    - Alvarado
    Job DescriptionJob DescriptionApplication Deadline: 8/10/2025 or until... Read More
    Job DescriptionJob Description

    Application Deadline: 8/10/2025 or until position is filled.

    The schedule for this position will be Thursday-Sunday, 4/10's.

    The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders, and working on towers and rooftops. The position will work with high voltage systems and equipment.


    Essential Duties/Responsibilities

    Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems.Works outside or inside customer’s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops.Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance.Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems. Identifies potential performance “bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations.Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Treats customers with respect, courtesy, and professionalism at all times. Listens to descriptions of problems, answering questions, and resolving issues. Contacts homeowners and site managers to ensure installation satisfaction.Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job.Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed. Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation. Supports co-workers and builds positive working relationships with all team members. Participates in team meetings as scheduled.Meets or exceeds performance goals and quality standards. Meets or exceeds productivity standards by prioritizing tasks and working efficiently. Completes required training within company-mandated time limits. Training includes, but is not limited to: Tower Climbing and Rescue Certification.Refers to and interprets schematics, manuals, and manufacturer's instructions. Updates and improves job knowledge by participating in educational opportunities, and reading technical publications. Maintains and submits complete and accurate installation, service, and inventory records. Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse. Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines.Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed. Adheres to all federal and state laws, company standards and policies. Follows all Company standard procedures, policies and safety practices in the course of performing work activities.Maintains a safe work environment by following safe practices and adhering to safety policies.Performs other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent preferred; post-high school education a plusMinimum 18 years of ageValid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle PolicyUp to three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).Comtrain certification mandatoryRigging certification preferredExcellent customer service, time management, and decision-making skills Working knowledge of PC and MS Office products Ability to interact and communicate appropriate information to customers and team members in a professional mannerAbility to effectively maintain professional appearance and demeanor in a variety of work environmentsAbility to read and interpret technical information, such as repair manuals, parts books, etc.Working knowledge of networking and electronics theory, and electrical codes and standards relative to communicationsBasic knowledge of RF wireless technologies, IP networking, and wireless planningAbility to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexibleAbility to work required shifts and overtime (if necessary)Ability to travel and provide service in assigned geographySelf-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.Daily travel within the Company’s geographical footprint is required.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/


    Read Less
  • Technician, Field Service  

    - Waller
    Job DescriptionJob DescriptionPosting Deadline: 8/10/2026 or until pos... Read More
    Job DescriptionJob Description

    Posting Deadline: 8/10/2026 or until position is filled.

    General Summary

    As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

    Essential Duties/Responsibilities

    Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.Maintains accurate records of work orders, service updates, and customer interactions.Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed. Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.Other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent.Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.Excellent customer service, time management, and problem-solving skills.Working knowledge of PC and MS Office products.Ability to read and interpret technical information, such as repair manuals and parts books.Strong communication and interpersonal skills.Self-motivated and able to work independently with minimal supervision.Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.Willingness to travel and provide service within the assigned geographic area.

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    For information about Rise's Benefits, please visit https://www.risebroadband.com/about/careers/benefits/

    Read Less
  • Technician, Install & Network Infra I  

    - Sherman
    Job DescriptionJob DescriptionApplication Deadline: 8/10/2025 or until... Read More
    Job DescriptionJob Description

    Application Deadline: 8/10/2025 or until position is filled.

    The schedule for this position will be Thursday-Sunday, 4/10's.

    The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders, and working on towers and rooftops. The position will work with high voltage systems and equipment.


    Essential Duties/Responsibilities

    Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems.Works outside or inside customer’s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops.Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance.Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems. Identifies potential performance “bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations.Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Treats customers with respect, courtesy, and professionalism at all times. Listens to descriptions of problems, answering questions, and resolving issues. Contacts homeowners and site managers to ensure installation satisfaction.Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job.Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed. Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation. Supports co-workers and builds positive working relationships with all team members. Participates in team meetings as scheduled.Meets or exceeds performance goals and quality standards. Meets or exceeds productivity standards by prioritizing tasks and working efficiently. Completes required training within company-mandated time limits. Training includes, but is not limited to: Tower Climbing and Rescue Certification.Refers to and interprets schematics, manuals, and manufacturer's instructions. Updates and improves job knowledge by participating in educational opportunities, and reading technical publications. Maintains and submits complete and accurate installation, service, and inventory records. Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse. Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines.Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed. Adheres to all federal and state laws, company standards and policies. Follows all Company standard procedures, policies and safety practices in the course of performing work activities.Maintains a safe work environment by following safe practices and adhering to safety policies.Performs other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent preferred; post-high school education a plusMinimum 18 years of ageValid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle PolicyUp to three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).Comtrain certification mandatoryRigging certification preferredExcellent customer service, time management, and decision-making skills Working knowledge of PC and MS Office products Ability to interact and communicate appropriate information to customers and team members in a professional mannerAbility to effectively maintain professional appearance and demeanor in a variety of work environmentsAbility to read and interpret technical information, such as repair manuals, parts books, etc.Working knowledge of networking and electronics theory, and electrical codes and standards relative to communicationsBasic knowledge of RF wireless technologies, IP networking, and wireless planningAbility to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexibleAbility to work required shifts and overtime (if necessary)Ability to travel and provide service in assigned geographySelf-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.Daily travel within the Company’s geographical footprint is required.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/


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  • Technician, Field Network  

    - Wolfforth
    Job DescriptionJob DescriptionPosting Deadline: 8/10/2026 or until pos... Read More
    Job DescriptionJob Description

    Posting Deadline: 8/10/2026 or until position is filled.

    General Summary

    Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.


    Essential Duties/Responsibilities

    Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as neededConduct inspections of towers and equipment to ensure compliance with safety regulations and industry standardsInstall new telecommunications equipment on towers, including antennas, cables, and related hardwareWork with a team to troubleshoot and diagnose problems with tower equipment and systemsUse specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasksClimb towers to access equipment and perform maintenance and repair workAdhere to all safety protocols and guidelines when working at heights and in potentially hazardous environmentsComplete all required paperwork and documentation related to job duties

    Job Requirements

    High school diploma or equivalent requiredPrevious experience working in telecommunications tower maintenance, repair, or installation preferredAbility to work at heights up to 400 feet and in potentially hazardous environments requiredComfort with climbing ladders, towers, and other elevated structures requiredAbility to work with equipment that has a weight limit of 260 lbs or less required.Ability to read and interpret technical documents and schematics requiredExcellent problem-solving and troubleshooting skills requiredStrong communication and interpersonal skills requiredAbility to work independently or as part of a team requiredValid driver's license and reliable transportation required

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.Daily travel within the Company’s geographical footprint is required.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits

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  • Technician, Install & Network Infra I  

    - Taylor
    Job DescriptionJob DescriptionApplication Deadline: 8/10/2025 or until... Read More
    Job DescriptionJob Description

    Application Deadline: 8/10/2025 or until position is filled.

    The schedule for this position will be Thursday-Sunday, 4/10's.

    The Installation & Network Infrastructure Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders, and working on towers and rooftops. The position will work with high voltage systems and equipment.


    Essential Duties/Responsibilities

    Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment. Provides prompt response to network issues; conducting preventive network repair. Maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems.Works outside or inside customer’s home or business to complete installations and repairs. Regularly climbs ladders and works on towers and rooftops.Initiates and follows through on capital and repair & maintenance projects at each site. Checks systems for correct functionality and optimal performance. Ensures proper site operation; inspecting cable and electrical equipment. Performs tower antenna and height mapping for tenant activity and regulatory compliance.Troubleshoots, diagnoses, repairs, replaces, and upgrades components. Troubleshoots physical layer problems with radio frequency/RF links; resolving IP network issue problems. Identifies potential performance “bottle necks" in the system. Notifies appropriate parties immediately of any issues which may affect efficient operations.Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Treats customers with respect, courtesy, and professionalism at all times. Listens to descriptions of problems, answering questions, and resolving issues. Contacts homeowners and site managers to ensure installation satisfaction.Educates customers on the features and functionality of installed products. Explains waivers, agreements, and customer release forms. Communicates the wiring plan and equipment lay-out with customer prior to the installation. Cleans work area upon completion of job.Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services. Identifies and designs potential new areas to be developed. Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation. Supports co-workers and builds positive working relationships with all team members. Participates in team meetings as scheduled.Meets or exceeds performance goals and quality standards. Meets or exceeds productivity standards by prioritizing tasks and working efficiently. Completes required training within company-mandated time limits. Training includes, but is not limited to: Tower Climbing and Rescue Certification.Refers to and interprets schematics, manuals, and manufacturer's instructions. Updates and improves job knowledge by participating in educational opportunities, and reading technical publications. Maintains and submits complete and accurate installation, service, and inventory records. Ensures adequate supply levels by maintaining inventory of stock and communicating needs to warehouse. Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. Maintains company truck and other equipment per service requirements and safety guidelines.Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed. Work requires weekend and/or evening work and some travel may be required. May participate in on-call schedule rotation as needed. Adheres to all federal and state laws, company standards and policies. Follows all Company standard procedures, policies and safety practices in the course of performing work activities.Maintains a safe work environment by following safe practices and adhering to safety policies.Performs other duties as assigned.

    Job Requirements

    High school diploma or GED equivalent preferred; post-high school education a plusMinimum 18 years of ageValid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle PolicyUp to three years’ experience in fixed-wireless or job-related area, such as structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice technology (telephone); data (internet), or video (RF/cable).Comtrain certification mandatoryRigging certification preferredExcellent customer service, time management, and decision-making skills Working knowledge of PC and MS Office products Ability to interact and communicate appropriate information to customers and team members in a professional mannerAbility to effectively maintain professional appearance and demeanor in a variety of work environmentsAbility to read and interpret technical information, such as repair manuals, parts books, etc.Working knowledge of networking and electronics theory, and electrical codes and standards relative to communicationsBasic knowledge of RF wireless technologies, IP networking, and wireless planningAbility to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexibleAbility to work required shifts and overtime (if necessary)Ability to travel and provide service in assigned geographySelf-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions

    Working Conditions

    Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 500 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.Daily travel within the Company’s geographical footprint is required.

    Disclaimer

    This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

    Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/


    Thursdays through Sunday 10hr shifts Read Less

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