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Ripple
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  • Product Marketing Lead  

    - New York City
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We're looking for an experienced Product Marketer with a background in the blockchain, traditional finance, and decentralised finance (DeFi) to join our team. In this role, you will shape how Ripple's institutional DeFi solutions are understood and adopted in the market. You'll craft clear, differentiated positioning and lead go-to-market strategies that translate technical capabilities into compelling value for institutional audiences. This includes blockchain based solutions for payments, trade finance, collateral management, and more. The ideal candidate will have a deep understanding of traditional financial markets, strong experience leading product marketing for DeFi or crypto products in a constantly evolving environment. WHAT YOU'LL DO: * Be the subject matter expert in our prospective markets, customer / partner segments, and the competitive landscape, forming data driven viewpoints on growth strategies and tactics. * Develop segment-specific go-to-market strategies for Ripple's institutional DeFi solutions - including defining and sizing target markets, influencing product strategy through deep market insights, developing a solid GTM foundation including clear value proposition and messaging. * Working cross-functionally to own the strategy, coordination, and execution of new product features and partner launches. * Partner with our business development team to drive engagement and joint go to market opportunities with key infrastructure and utility ecosystem partners. * Partner with marketing, communications, and creative teams to bring the Institutional DeFi on XRPL story to life, activating the go to market strategy towards the right audience. * Partner with the Sales Enablement team to deliver high-quality, just-in-time enablement material or sessions to set our field team up for success. WHAT YOU'LL BRING:  * 8+ years in Product Marketing, or in an equivalent role where you developed GTM strategy and drove execution of such strategy. * Experience working in blockchain, crypto/web3, or institutional DeFi. Direct experience / expertise in stablecoins preferred. * Outstanding structured thinking and creative problem solving skills. * Proven ability to work independently, prioritize proactively, communicate effectively and deliver value iteratively to day-to-day responsibilities. * Excel at developing differentiated positioning and simplifying sophisticated concepts into impactful messaging targeting a diverse audience. * Strong relationship building capabilities and the ability to work cross-functionally For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.  NY Annual Base Salary Range $170,000—$200,000 USD WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • Strategy & Operations Senior Manager  

    - San Francisco
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: RippleX (Rx) is on a mission to establish the XRP Ledger (XRPL) to make it the go-to blockchain for Institutional DeFi. As a decentralized, public, and enterprise-grade layer-1, the XRPL is uniquely positioned to bridge traditional finance with the digital asset economy. The Rx team's efforts will center around Institutional DeFi adoption, ecosystem growth and strengthening XRPL ledger fundamentals. As Strategy and Operations Senior Manager, you will be at the heart of this evolution. Working directly with the Head of Ecosystem growth, Product and Partnerships to drive critical initiatives, operational rigor, and cross-functional alignment. This is a high-impact role for someone who thrives in fast-paced environments, is passionate about crypto/blockchain, and brings strong strategic, analytical, operational and executional skills. WHAT YOU'LL DO: * Lead operational orchestration of DeFi and EVM sidechain initiatives, including governance frameworks, fund deployment mechanisms, and collaboration models with internal teams and third-party partners * Develop and maintain a multi-year ecosystem growth framework in tandem with product and partnerships teams, anchored to the "Utility, Liquidity and Trust" North Star * Define shared, measurable metrics for all external hubs and ecosystem programs - including RWA grants, startup programs, hackathons, and developer relations - with clear success criteria and decision checkpoints * Coordinate cross-functional projects to activate key use cases such as stablecoin payments, credit and capital markets, and RWA tokenization, driving regulated asset and institutional activity on-chain * Support the VP of Partnerships in developing quarterly and annual planning cycles, including pipeline review and management for prospects and existing partners * Collaborate with product and partnership teams to identify and expand on-chain yield use cases across the XRP Ledger ecosystem, measuring success by counterparty deployment and engagement * Partner with PMM and product teams to deliver actionable go-to-market plans for key product launches * Design decision-making frameworks that accelerate choices, increase transparency, and drive go/no-go alignment across leadership * Establish operating rhythm, run key leadership meetings, and structure strategic questions for decision-making * Build and maintain structured workflows for core processes including partner onboarding, risk response, and delivery management - tracking and reporting progress on key cross-functional initiatives to senior leadership WHAT WE'RE LOOKING FOR: * 6 to 10 years of experience in strategy and operations within Web3, fintech, technology, or consulting * Proven track record of operational support for Sales, BD, and/or Delivery teams * Strong understanding of crypto ecosystems, with a bonus for experience with L1 protocols, tokenization, stablecoins, or DeFi * Strong problem-solving, collaboration, and project execution skills * Outstanding communication skills, with experience presenting to senior stakeholders * Proficiency with dashboards and data tools, and comfort operating in rapidly changing environments For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.  CA Annual Base Salary Range $176,000—$220,000 USD WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • Chief of Staff to the CEO  

    - Miami
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: This is a rare Chief of Staff opportunity to partner directly with the CEO of a high-growth, industry shaping company operating at the intersection of traditional finance and blockchain. The Chief of Staff to the CEO is a fast-paced, high-impact role perfect for a strategic operator who can thoughtfully navigate the complexities of a high-profile, global, multi-product organization. The Chief of Staff will partner with the CEO and the Leadership team to articulate and synchronize priorities, accelerating high quality decision-making, effective execution, and maximizing organizational impact. WHAT YOU'LL DO: * Serve as a trusted thought partner to the CEO on internal and externally driven priorities. * Synthesize complex information into pressure tested, hypothesis-driven insights and clear/concise executive recommendations. * Ensure the CEO is up to speed on relevant competitive and industry developments and trends; this goes well beyond summarizing headlines - it requires understanding the business, connecting the dots and extracting thoughtful insights * Partner closely with the Strategic Initiatives and Communications teams to equip the CEO with executive-grade materials for key external engagements, while overseeing seamless coordination, messaging, and follow-through to maximize impact. * Capture outcomes and commitments from external engagements and drive timely follow-up and execution across relevant teams in the organization. * Anticipate opportunities, risks, and emerging issues tied to the CEO's external commitments, and address them proactively. * Bring precision, clarity, structure, efficiency and discipline to the CEO's operating rhythm. Ensure they are focused on the highest impact projects.  * Drive alignment and influence senior leaders across all functions without formal authority, partnering cross-functionally to meet and exceed key business objectives. * Operate with exceptional discretion, judgment, and presence. WHAT YOU'LL BRING:  * MBA strongly preferred, demonstrating a solid grasp of core business fundamentals. * 4+ years of experience at a top-tier management consulting, financial services, or technology company. * Outstanding written and verbal communication skills, highly organized / detailed focused with the ability to deliver clear, polished, concise, executive-ready messaging. * Demonstrated success operating in high-growth, fast changing environments. The pace and variety energize you, you're motivated by building, scaling, impact, not predictability. * Demonstrated deep interest in and passion for the blockchain, digital assets, and payments ecosystem, including market structure and global regulation, paired with a strong drive to advance our mission. * Exceptional EQ and executive presence, with a proven ability to build trust, influence outcomes, and engage effectively at all levels of the organization. * Entrepreneurial mindset, thinker, doer paired with intellectual horsepower and ability to make sound decisions, take calculated risks, and operate effectively amid ambiguity and incomplete information. * A combination of confidence and humility, questioning ideas through structured, evidence-based analysis while fostering constructive dialogue. * Strong sense of ownership and accountability, taking personal ownership for success while remaining adaptable to shifting priorities as needs evolve. #LI-DNP WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • VP of Engineering, Payments  

    - San Francisco
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. What You'll Do As VP of Engineering, Payments, reporting to the SVP of Engineering, you will own the technical execution, operational excellence, and long-term evolution of Ripple's global payments platform. This includes cross-border payout systems, FX and liquidity infrastructure, collections capabilities, and the integration and scaling of acquired platforms. You will lead a growing payments engineering organization (approximately 75 engineers today) and play a central role in positioning Ripple as the bridge between regulated financial systems and blockchain-native value movement. You will: * Own the end-to-end payments engineering domain, including cross-border flows, FX, currency conversion, liquidity management, and settlement * Lead and scale teams across core payments, collections, and integrated platforms * Drive architectural clarity and simplification, reducing system sprawl and enabling faster delivery, higher reliability, and clearer product boundaries * Lead the integration of acquired technologies into a cohesive, modern payments architecture, transforming multiple systems into a scalable, unified product platform * Ensure high availability, correctness, and operational excellence for real-time, regulated payment systems-earning trust with customers, regulators, and partners * Partner closely with Product to shape roadmap, customer outcomes, and platform capabilities, bringing strong technical and business judgment to product decisions * Help achieve sustained product-market fit for next-generation payments offerings by translating platform capabilities into durable customer value * Evolve Ripple's payments stack to leverage stablecoins, on-chain liquidity, and decentralized exchanges as core payments primitives-while maintaining enterprise-grade compliance and trust * Build, coach, and develop senior engineering leaders, raising the bar on execution, accountability, and operational rigor Success in this role means simplifying a complex payments landscape into a reliable, scalable platform-and helping Ripple deliver the next generation of global payments with confidence. What You'll Bring Payments & Systems Expertise * Deep experience building and operating large-scale payments systems, ideally including cross-border payments, FX, liquidity, and settlement * Strong understanding of regulated, real-time financial systems, including reconciliation and operational risk Senior Engineering Leadership * Proven experience leading senior engineering organizations with ownership of production systems and business outcomes * Strong operator mindset, comfortable staying close to architecture and critical system decisions Systems, Product & Business Thinking * Excellent architectural judgment across distributed services and platform design * Ability to simplify complex ecosystems and modernize platforms without disrupting customers * Business-minded leader who can partner deeply with Product, Compliance, and Commercial teams Orientation Toward What's Next * Curiosity about blockchain, stablecoins, and decentralized liquidity as the next evolution of payments * Ability to apply payments discipline to new primitives * Bonus: experience with stablecoins or on-chain settlement For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.  CA Annual Base Salary Range $325,000—$375,000 USD WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • Accounting Manager  

    - Chicago
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Join Ripple Labs Inc., where we are revolutionizing the financial world with our crypto solutions! As a Senior Accountant based in Chicago, you'll play a vital role in our bold journey to deliver outstanding financial services. WHAT YOU'LL DO: Broker-Dealer Accounting and Regulatory Reporting: * Prepare and maintain the firm's FOCUS Report filings, including net capital computations and customer reserve calculations. * Maintain the general ledger for the broker-dealer entity, running month-end close, account reconciliations, and journal entries. * Compute and monitor aggregate indebtedness ratios and net capital, flagging early warning thresholds to the CFO. * Support financial reporting for Stock Loan and Stock Borrow activity, including matched-book profit and loss and liquidity treatment. Digital Asset Finance and Accounting: * Handle month-end accounting for digital asset positions, incorporating mark-to-market valuations and custody reconciliations. * Apply and document accounting policies for digital assets consistent with evolving U.S. GAAP mentorship. * Reconcile on-chain and off-chain positions against custodian statements and internal trading system data. * Provide support for accounting related to digital asset lending, repo, and collateral arrangements. Financial Reporting and Controls: * Assist in preparation of monthly and quarterly financial statements for broker-dealer and holding company entities. * Support external auditors during annual financial statement audits. * Maintain and improve internal control procedures, including SOD documentation and reconciliation sign-off protocols. * Participate in systems and process improvement initiatives. WHAT YOU'LL BRING:  Required: * Bachelor's degree or equivalent experience in Accounting, Finance, or a related field; CPA license or active candidacy strongly preferred. * 3-6 years of accounting experience, with exposure to broker-dealer accounting, financial services, or public accounting. * Working knowledge of SEC Rules 15c3-1 and 15c3-3, FINRA financial reporting requirements, and FOCUS Report preparation. * Proficiency in U.S. GAAP financial reporting. * Strong Excel skills; experience with general ledger systems. * High attention to detail and ability to prioritize multiple tasks. Preferred: * Background in handling digital asset accounting. * Experience supporting FINRA or SEC regulatory examinations. * Familiarity with prime brokerage or cleared derivatives accounting. * Exposure to Stock Loan/Stock Borrow accounting. * Experience with intercompany accounting across multi-entity structures. Proficiencies * Technical Expertise: Strong knowledge of broker-dealer accounting standards and a keen interest in achieving comparable proficiency in digital asset accounting frameworks. * Regulatory Acumen: Ability to interpret and apply financial requirements and translate them into accurate financial records. * Analytical Rigor: Comfortable working with large datasets and building reconciliation frameworks. * Communication: Able to clearly detail and present accounting positions. * Adaptability: Thrives in a constantly evolving environment. * Integrity: Maintains the highest standards of accuracy and independence in financial reporting. WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • Client Support Analyst  

    - Chicago
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.  We're hiring a Client Support Analyst to join our growing global team. You'll be the front line for clients using our treasury management platform-the person they rely on to solve problems, answer questions, and keep things moving. You'll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you'll get hands-on exposure to how leading global organizations manage treasury and financial risk. WHAT YOU'LL DO: * Be the front line for our clients and a trusted partner across the business-you're who people count on when things matter most * Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships * Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy) * Get hands-on with the systems behind the scenes-dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues * Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward * Escalate when needed with clear, well-documented context that helps Development move quickly * Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience * Continuously look for ways to make support faster, smarter, and more scalable as we grow * Provide reliable coverage beyond standard business hours-including weekends and holidays when needed-to ensure clients are consistently supported and critical issues are addressed without delay WHAT YOU'LL BRING: * You're curious and solutions-driven-you like figuring things out and moving fast in environments where priorities shift and no two days look the same * You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates * You're organized and can juggle multiple priorities without dropping the ball (or letting things stall) * You build trust quickly and know how to balance strong client advocacy with good judgment * You sweat the details, take ownership, and care about getting things right * You've worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus * You're a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost * You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have * Familiarity with treasury, banking, or accounting concepts is a big plus * You're comfortable operating in ambiguity, especially when documentation is limited, and you don't wait around to be told what to do * You're proactive, always learning, and constantly looking for ways to improve how things work For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.  IL Annual Base Salary Range $92,000—$105,000 USD WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • Project Manager  

    - New York City
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We are hiring a Project Manager to drive client implementations and strategic initiatives. As a Project Manager, you will work closely with internal and external teams to manage project scope, develop timelines and deliverables, coordinate resources, facilitate communication across stakeholders, oversee the execution of client objectives, and proactively escalate risks as needed. This position requires strong project governance, process orientation, and client relationship management skills to drive structured planning and execution across multiple projects (typically 10-12 engagements). Exceptional organizational, problem-solving, and leadership abilities are essential to delivering high-quality outcomes. WHAT YOU'LL DO: * Collaborate with product, implementation, development, consultants, and customer success teams to align project objectives and execution. * Develop and maintain integrated project plans in accordance with GTreasury's project management standards. * Manage project schedules, deadlines, and milestone tracking for internal and external stakeholders. * Define and track critical success factors for each project, ensuring alignment with client objectives. * Monitor and manage project budgets, ensuring financial adherence and proactive cost tracking. * Identify and mitigate project risks, clarify roles and responsibilities, and escalate issues as needed. * Establish project governance, ensuring oversight and compliance with delivery standards. * Lead project communication, including regular status updates to executives, stakeholders, and business units. * Identify opportunities for process improvements, automation, and efficiency enhancements WHAT YOU'LL BRING:  * 3+ years of experience in client-facing project management, preferably within a SaaS or B2B software environment. * Strong relationship-building skills, with the ability to engage and influence stakeholders at various levels. * Excellent listening, presentation, and consultative skills. * Experience managing multiple complex projects simultaneously, often with remote resources and global teams. * Strong technical aptitude and understanding of Treasury Management Systems (TMS) and financial software products. * Proven ability to proactively identify, track, and manage project risks and issues. * Highly organized with a track record of successfully delivering projects on time and within budget. * Exceptional verbal and written communication skills, with the ability to tailor messages for different audience For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.  NY Annual Base Salary Range $112,000—$140,000 USD WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less
  • Project Manager  

    - Chicago
    At Ripple, we're building a world where value moves like information d... Read More
    At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.  If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, Ripple Treasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. We are hiring a Project Manager to drive client implementations and strategic initiatives. As a Project Manager, you will work closely with internal and external teams to manage project scope, develop timelines and deliverables, coordinate resources, facilitate communication across stakeholders, oversee the execution of client objectives, and proactively escalate risks as needed. This position requires strong project governance, process orientation, and client relationship management skills to drive structured planning and execution across multiple projects (typically 10-12 engagements). Exceptional organizational, problem-solving, and leadership abilities are essential to delivering high-quality outcomes. WHAT YOU'LL DO: * Collaborate with product, implementation, development, consultants, and customer success teams to align project objectives and execution. * Develop and maintain integrated project plans in accordance with GTreasury's project management standards. * Manage project schedules, deadlines, and milestone tracking for internal and external stakeholders. * Define and track critical success factors for each project, ensuring alignment with client objectives. * Monitor and manage project budgets, ensuring financial adherence and proactive cost tracking. * Identify and mitigate project risks, clarify roles and responsibilities, and escalate issues as needed. * Establish project governance, ensuring oversight and compliance with delivery standards. * Lead project communication, including regular status updates to executives, stakeholders, and business units. * Identify opportunities for process improvements, automation, and efficiency enhancements WHAT YOU'LL BRING:  * 3+ years of experience in client-facing project management, preferably within a SaaS or B2B software environment. * Strong relationship-building skills, with the ability to engage and influence stakeholders at various levels. * Excellent listening, presentation, and consultative skills. * Experience managing multiple complex projects simultaneously, often with remote resources and global teams. * Strong technical aptitude and understanding of Treasury Management Systems (TMS) and financial software products. * Proven ability to proactively identify, track, and manage project risks and issues. * Highly organized with a track record of successfully delivering projects on time and within budget. * Exceptional verbal and written communication skills, with the ability to tailor messages for different audience WHO WE ARE: Do Your Best Work * The opportunity to build in a fast-paced start-up environment with experienced industry leaders * A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning. * Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. * In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.  * Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team * We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances * Competitive salary, bonuses, and equity * Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support * Employee giving match * Mobile phone stipend Take Care of Yourself * R&R days so you can rest and recharge * Generous wellness reimbursement and weekly onsite & virtual programming * Generous vacation policy - work with your manager to take time off when you need it * Industry-leading parental leave policies. Family planning benefits. * Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees.  Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.   Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference. Read Less

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