Job Summary
The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.
Education & Experience
• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
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The HVAC & Refrigeration Technician is responsible for maintaining, repairing, and troubleshooting heating, ventilation, air conditioning, and refrigeration systems throughout the hotel. This includes guest rooms, kitchens, common areas, and back-of-house systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proactive approach to maintenance and repair tasks.
Education & Experience:
• Accredited trade school or college course work in HVAC.
• Minimum 3 years of hands-on HVAC and refrigeration experience, preferably in a commercial or hospitality setting.
• Be an active member of the CTRAPR (required).
• Working knowledge of HVAC control systems, electrical systems, and plumbing related to HVAC/R.
Skills and Competencies
• Excellent communication and teamwork abilities.
• Ability to read and interpret blueprints, wiring diagrams, and technical manuals
• Strong troubleshooting and diagnostic skills
• Knowledgeable in electrical systems, including safe handling of high-voltage components
• Safety-conscious with strong knowledge of relevant codes and compliance standards
• Proactive and preventive maintenance mindset, contributing to long-term equipment reliability and guest satisfaction
Physical Requirements
• Frequent standing, walking, bending, kneeling, and crouching throughout the shift
• Manual dexterity and hand-eye coordination to use tools and equipment safely and effectively
• Ability to tolerate exposure to varying indoor and outdoor environments, including heat, humidity, and cold
• Capable of working in confined spaces such as crawlspaces, ceilings, and mechanical rooms
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
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The Busperson/Server Assistant supports the front-of-house team by ensuring a clean, well-organized dining environment and assisting servers in delivering outstanding guest service. This role is responsible for setting and resetting tables with spotless china, glassware, silverware, and linen, maintaining cleanliness and sanitation throughout service, and responding promptly to guest needs. With a courteous and proactive approach, the Busperson helps uphold service standards, refills beverages, clears tables, and ensures a smooth, welcoming experience for every guest.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous F&B experience preferred (but no required).
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Physical Requirements
• Flexible and long hours sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Physical Requirements
Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Physical Requirements
Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift Read LessJob Summary
The Loss Prevention Specialist is responsible for safeguarding the hotel’s guests, team members, and assets by preventing, observing, and reporting incidents including accidents, medical situations, property damage, criminal activity, and any potential loss occurring on hotel premises. This role ensures compliance with company policies, safety standards, and Human Resources regulations while maintaining a secure and welcoming environment. The position responds promptly and effectively to emergency situations, supports leadership in managing guest and visitor-related matters, and assists in addressing internal and external concerns in alignment with established company guidelines. The Loss Prevention Specialist plays a key role in upholding safety, service excellence, and operational integrity throughout the property.
Education & Experience
• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum of 2 years of experience in loss prevention, security, law enforcement, hospitality security, or a related field preferred.
• Prior experience in a hotel, resort, or high-volume customer service environment highly desirable.
• Knowledge of basic safety procedures, emergency response protocols, and incident reporting practices.
• Familiarity with surveillance systems, access control systems, and basic security technology preferred.
• Fluent in English and Spanish.
Skills and Competencies
• Ability to proactively identify potential safety hazards, suspicious activity, and operational risks to prevent loss or harm.
• Demonstrates sound judgment and composure when responding to medical incidents, accidents, fire alarms, disturbances, and other emergencies.
• Ability to accurately document incidents, write detailed reports, and maintain proper records in compliance with company and legal standards.
• Skilled in managing difficult situations calmly and professionally while preserving guest satisfaction and safety.
• Maintains a service-focused mindset while enforcing policies and procedures in a respectful and professional manner.
• Demonstrates discretion, confidentiality, and adherence to company policies and ethical standards at all times.
• Works effectively with department leaders, Human Resources, and operational teams to support a secure and compliant work environment.
Physical Requirements
• Ability to stand, walk, and monitor security operations for extended periods.
• Capacity to respond quickly to emergencies, including running, lifting, or assisting others as needed.
• Ability to work indoors and outdoors under various weather conditions, including heat, sun exposure, or rain.
• Flexibility for long or irregular hours depending on operational needs.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently constantly to lift, carry, push, pull, or otherwise move objects.
Job Summary
The Housekeeping Inspector supports resort operations by maintaining, reporting, all service and quality deficiencies that do not meet pre-established standards and display a “Count on Me” attitude in all tasks and interactions. Responsible for the inspection and evaluation of guest rooms prior to occupancy to insure established standards are met and exceeded to include cleanliness, inventory, and maintenance. Housekeeping Inspector maintains records of inspections to be reviewed by management.
Education & Experience
• High School graduate.
• Experience in a hotel or a related field preferred.
• At least 1 year of Housekeeping experience.
• Fully bilingual (English and Spanish).
• Detail oriented with organizational skills.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Familiarity with cleaning products and equipment preferred.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to handle stress and work with a sense of urgency in a time sensitive faced pace environment.
• Ability to prioritize multiple tasks and complete tasks in the time allotted and meet quality standards.
• Must be people oriented and able to work independently or with others as needed.
• Must possess a valid Health Certificate and Good Conduct Certificate.
• Able to work a flexible schedule that includes weekends, holidays and nights.
Physical Requirements
• Ability to stand, walk, bend, reach, move heavy objects, etc during entire shift.
Job Summary
The Common Areas Attendant is responsible for maintaining the cleanliness, organization, and overall presentation of the country club’s indoor and outdoor common areas. This role ensures all shared spaces remain clean, safe, and member-ready by removing debris, performing routine cleaning, and supporting light maintenance tasks. In addition, the position assists with minor repairs, small painting projects, furniture setup, and other operational support duties to preserve the club’s appearance and enhance the overall member experience.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Prior experience in custodial, groundskeeping, or light maintenance work preferred (not required).
• Ability to follow instructions and work independently with minimal supervision.
• Basic knowledge of hand tools and simple repair techniques.
• Strong attention to detail and pride in maintaining clean, orderly spaces.
• Dependable attendance and punctuality.
Skills & Competencies
• Strong guest service orientation and ability to anticipate guest needs.
• Excellent verbal and written communication skills; able to interact effectively with all levels of employees and guests.
• Ability to multitask, prioritize, and manage time efficiently.
• Attentive, friendly, courteous, and professional demeanor at all times.
• Problem-solving skills, including anticipating, preventing, and resolving issues.
• Ability to maintain confidentiality and exercise discretion.
• Initiative and adaptability; willing to assist in other hotel areas as needed.
• Requires manual dexterity and basic mechanical aptitude to safely operate cleaning equipment, hand tools, light maintenance tools, and small machinery, including pressure washers and standard janitorial equipment.
Physical Requirements
• Flexible and long hours are sometimes required.
• Routinely required to stand, bend, stoop, stand, walk and perform repetitive motions for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to work indoors and outdoors in varying weather conditions, including heat, sun exposure, wind, and occasional rain.
Job Summary
The Security Manager is responsible for overseeing and managing the company’s security operations, ensuring the safety and protection of employees, guests, and assets. This role develops and implements security policies, conducts risk assessments, coordinates with internal and external partners, and responds to incidents in alignment with company standards. The Security Manager leads the security team to maintain a safe, secure, and welcoming environment while supporting the organization’s transition to a five-star resort experience.
Education & Experience
• Bachelor’s degree in Criminal Justice, Security Management, Hospitality, or related field preferred.
• Minimum of 3 years in a leadership role in security management, law enforcement, or military service.
• Experience with risk assessment, crisis management, and security operations.
• Proven ability to lead, mentor, and manage a team of security personnel.
• Understanding of hospitality standards and the importance of creating a secure and welcoming environment.
• Fluent in English and Spanish, with excellent verbal and written communication skills in both languages to effectively lead teams and interact with diverse guests and staff.
Skills and Competencies
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset to assess risks and develop mitigation strategies.
• Ability to remain calm, decisive, and adaptable during emergencies.
• Integrity, professionalism, and discretion in handling sensitive information.
• Proficiency in security management software, surveillance systems, and Microsoft Office suite.
• Commitment to service excellence and alignment with company culture and values.
Physical Requirements
• Ability to stand, walk, and monitor security operations for extended periods.
• Capacity to respond quickly to emergencies, including running, lifting, or assisting others as needed.
• Ability to work indoors and outdoors under various weather conditions, including heat, sun exposure, or rain.
• Flexibility for long or irregular hours depending on operational needs.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently constantly to lift, carry, push, pull, or otherwise move objects.
Job Summary
The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Culinary experience required.Physical Requirements
Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Ability to withstand temperature variations both hot and cold. Read Less