Job Summary
The Site Experience Operations Manager is responsible for showcasing the resort and the facilities to potential customers and providing a personalized experience while showcasing the advantages of the resort in order to obtain the business. He /she must effectively solicit and become familiar with all aspects of the client business. The manager will support all Sales Managers in coordinating and distributing information relating to sites and service. Additional responsibilities include assisting Operations such as Front Desk, Concierge, Housekeeping as needed and requested by DOSM or General Manager.
Education & Experience:
• At least 5 years of progressive hotel operations / sales experience; or a 4 year college degree and at least 3 year of related experience; or a 2year college degree and 4 or more years of related experience.
• College degree or equivalent required.
• Must be skilled in Windows, Opera, Newmarket, Company approved spreadsheets and word processing.
• Fully bilingual in English and Spanish. Additional languages preferred.
Physical Requirements:
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Culinary experience required.Physical Requirements
Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Ability to withstand temperature variations both hot and cold. Read LessJob Summary
The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest’s luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff.
Education & Experience
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
Physical Requirements
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
Read LessJob Summary
The Busperson/Server Assistant supports the front-of-house team by ensuring a clean, well-organized dining environment and assisting servers in delivering outstanding guest service. This role is responsible for setting and resetting tables with spotless china, glassware, silverware, and linen, maintaining cleanliness and sanitation throughout service, and responding promptly to guest needs. With a courteous and proactive approach, the Busperson helps uphold service standards, refills beverages, clears tables, and ensures a smooth, welcoming experience for every guest.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous F&B experience preferred (but no required).
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Physical Requirements
• Flexible and long hours sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessJob Summary
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Physical Requirements
Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Cage Cashier, which may also be referred to as Front Window Cashier, Fill Bank Cashier or Marker Bank Cashier, is responsible for controlling his/her individual bankroll during their assigned shift. He/She also prepares the summary of all receipts and disbursements made during the shift.
Education & Experience
• High School diploma or equivalent
• Bilingual (English and Spanish) required
• Must be licensed by Puerto Rico Tourism Company
• Knowledge of casino rules, regulations and procedures, preferred
• Previous cashier or bank teller experience preferred
• Computer literate
Physical Requirements
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours sometimes required.
Job Summary
The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must have a valid driver's license for the applicable state (property specific).Physical Requirements
Flexible and long hours sometimes required.Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Sous Chef is responsible for ensuring that all dishes leaving the kitchen meet the highest standards of quality, consistency, presentation, and flavor, while maintaining cost efficiency. This role supports the Executive Chef in supervising daily kitchen operations and plays a key role in training, coaching, and developing culinary team members. The Sous Chef helps uphold corporate quality standards, ensures compliance with sanitation and safety regulations, and assists in the development and enforcement of food specifications, portion controls, and standardized recipes. Additionally, the Sous Chef is accountable for maintaining effective control of food and labor costs, all while striving to deliver an exceptional dining experience that exceeds guest expectations.
Education & Experience
• High School Diploma or equivalent required; Culinary degree or certification from an accredited institution preferred.
• Minimum of 4 years of progressive culinary experience in a full-service kitchen environment, with at least 1–2 years in a supervisory or leadership role.
• Experience in resort, hotel, or high-volume restaurant kitchens strongly preferred.
• Strong knowledge of culinary techniques, food preparation, kitchen sanitation standards, and food safety regulations.
• Proven ability to manage food cost, labor budgets, and inventory controls.
• Experience with menu planning, recipe standardization, and staff training.
• Bilingual proficiency (English and Spanish) is mandatory.
• ServSafe Food Protection Manager Certification (or equivalent) is a plus.
Skills & Competencies
• Has strong technical knowledge of cooking techniques, food preparation, and kitchen operations across various cuisines and service styles.
• Can effectively lead, train, and motivate kitchen staff while maintaining a positive and productive work environment.
• Demonstrates the ability to manage multiple tasks, prioritize production needs, and ensure timely service in a fast-paced environment.
• Maintains high standards in food presentation, taste, portion control, and adherence to recipes and specifications.
• Can communicate clearly and respectfully with team members, front-of-house staff, and leadership to ensure smooth operations.
• Responds effectively to operational challenges, guest feedback, or staffing issues with sound judgment and composure.
Physical Requirements
• Ability to stand during long periods.
• Ability to remain focused, attentive, and composed in a fast-paced, high-pressure kitchen environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Hostperson is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Education & Experience
High School diploma and/or experience in a hotel or a related field preferred. Physical RequirementsFlexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Physical Requirements
Ability to stand during entire shift. Read LessThe Casino Manager is responsible for supervising all floor personnel, maintaining control of the games and ensuring satisfactory guest relations. He/she is also responsible for assisting the Director of Casino Operations.
Education & Experience
5 years of progressive experience in a hotel/casino or related industry. College course work in related field helpful.Knowledge of overall Casino operations, games, slot machines, marketing, staffing, surveillance and security techniques, financial statements, statistical analysis, budgets, cage operations, audit and bank secrecy act, casino law, regulations and regulatory apparatus, and how it functions.Must be licensed by Puerto Rico Tourism Company (property-specific).High school diploma or equivalent required.Physical Requirements
Long hours sometimes required. Light work – Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.