Job Summary
The Reservations Group Coordinator is responsible for setting up definite groups in the Resort’s operating systems, ensuring every detail is in order to meet the group expectations.
Education & Experience
High School diploma or equivalent required.Experience in a hotel reservation or a related field preferred.Computer literate.College course work in related field helpful.Physical Requirements
Flexible and long hours sometimes required.Sedentary work - Exerting up to 25 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Siting for long periods. Read LessJob Summary
At Wyndham Grand Rio Mar, our Spa Director is integral to the spa's operations, ensuring that every guest experience embodies the luxury, tranquility, and wellness we are renowned for. We seek a dynamic and passionate leader dedicated to overseeing a world-class spa environment, fostering a culture of excellence among our team, and consistently delivering exceptional guest experiences. The Spa Director will manage daily operations, supervise staff, uphold the highest service standards, and collaborate across departments to enhance the Spa's success.
Education & Experience
• Proven experience as a Spa Director, Spa Manager, or in a senior management role within the wellness or hospitality industry (5+ years preferred).
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• Strong knowledge of spa services, therapies, and wellness trends.
• Previous experience in budget management, sales, and financial reporting.
• In-depth knowledge of local and state regulations related to spa operations.
• Experience with inventory control, vendor relationships, and staff scheduling.
Skills and Abilities
• Exceptional leadership skills with a proven ability to manage, motivate, and retain a high-performing team.
• Excellent communication and interpersonal skills, with the ability to connect with both guests and staff.
• Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Ability to analyze financial reports and take strategic action to improve profitability and operational efficiency.
• Ability to handle sensitive or challenging guest situations with professionalism and poise.
• Passion for wellness, luxury hospitality, and exceptional guest service.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time and be on-site to oversee daily operations.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed (e.g., setting up for special events or promotional displays).
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The Assistant Director of Engineering is responsible for the day-to-day operations of the engineering division. In the absence of the Director, the assistant will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.
Education & Experience
At least 3 years of progressive facilities management experience in a hotel or a related field; or a 2-year college degree and 1 year of related management experience. High school diploma or equivalent required.Stationary Engineer’s license if required by local code.HVAC, electrical, plumbing, boiler operations and general maintenance skills required.Physical Requirements
Long hours sometimes required.Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Read LessJob Summary
The Casino Slot Attendant is responsible for overseeing the assigned slot machine area, ensuring a positive, welcoming, and friendly environment for all guests. This role involves closely observing slot activity, providing helpful assistance and clear instruction on machine functions, payouts, and promotions to enhance the player experience. The Slot Attendant also manages machine fills, processes jackpots accurately, and performs minor machine maintenance to keep the gaming floor running smoothly. Delivering exceptional guest service and fostering enjoyable interactions are key priorities to ensure every guest feels valued and engaged.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
• Knowledge of casino rules, regulations, and operational procedures.
• Casino experience of at least six months is preferable, especially in the Slot department.
• Basic computer skills are required.
Physical Requirements
• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Moderate work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Skills & Competencies
• Has the ability to act with integrity, transparency, and fairness, ensuring full compliance with gaming rules and regulations.
• Can demonstrate excellent interpersonal skills to create a welcoming and joyful environment for guests.
• Can stay calm, patient, and composed during stressful or challenging situations.
• Has the ability to work well in a team, cooperating with supervisors and colleagues to ensure smooth operations.
• Has the ability to quickly learn and adapt to new slot machine technology and software updates.
• Can perform basic troubleshooting and minor repairs to slot machines with attention to detail.
• Has strong observation skills to detect unusual or suspicious behavior on the gaming floor.
• Can effectively manage time and multitask to assist multiple guests efficiently.
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The Golf /Tennis Guest Services Attendant creates a positive experience by assisting guests and members with outside and inside services.
Education & Experience
High school graduate.Fully bilingual (speak, read, write English and Spanish). Excellent guest services skills. Able to work a flexible schedule, including weekends, holidays and rotative shifts.Physical Requirements
Flexible and long hours sometimes required.Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Ability to withstand temperature variations.Able to work outdoors. Read LessJob Summary
The Spa Manager supports the strategic and daily operations of our luxury spa, working in close collaboration with the Spa Director to deliver exceptional guest experience. This role plays a key part in managing the spa team, coordinating services, upholding operational standards, and ensuring excellence in service delivery, cleanliness, and safety. The Spa Manager serves as a hands-on leader and key point of contact for both guests and team members, actively contributing to a serene, welcoming, and elevated spa atmosphere.
Education & Experience
• Minimum of 3 years of experience in spa or wellness management, preferably in a resort or luxury hospitality setting.
• Associate’s or Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Bilingual proficiency (English and Spanish) is mandatory.
• Working knowledge of spa treatments, services, products, and trends.
• Experience in team leadership, scheduling, and inventory management.
• Familiarity with spa software systems and guest service standards.
Skills and Abilities
• Is able to lead by example, fostering teamwork, accountability, and continuous improvement.
• Can effectively communicate with team members, guests, and management across all levels.
• Has the ability to manage priorities and multitask in a fast-paced environment.
• Is able to deliver exceptional guest service and resolve guest concerns with professionalism.
• Can analyze performance data and contribute to decision-making to drive success.
• Has strong organizational skills and attention to detail.
• Is capable of maintaining confidentiality, safety, and compliance at all times.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time and be on-site to oversee daily operations.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed (e.g., setting up for special events or promotional displays).
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The Wellness Attendant is responsible for ensuring a seamless, luxurious, and relaxing experience for all guests. This role involves maintaining impeccable cleanliness and hygiene standards, providing excellent guest service, and supporting day-to-day operations of the spa and wellness facilities. The ideal candidate is attentive, proactive, and passionate about delivering outstanding guest experience in a prestigious environment. This role oversees the cleanliness and organization of the spa, fitness facilities and spa poolside areas.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is required.
• Minimum of 1 year experience in spa, wellness, hospitality, or recreation facility roles preferred.
• Excellent verbal and written communication skills.
• Knowledge of basic safety and first aid principles is advantageous.
• Proficient in computer systems and applications.
Skills & Competencies
• Can maintain strong attention to detail and uphold high hygiene standards.
• Has the ability to provide exceptional guest service while projecting a positive, healthful, and welcoming image.
• Can solve problems effectively, manage time efficiently, and handle multiple tasks simultaneously.
• Has the ability to stay organized while maintaining a professional and approachable demeanor that reflects the organization’s values.
• Can adapt quickly to changing priorities and support the team in achieving operational goals.
• Can thrive in a fast-paced, luxury spa setting while maintaining composure, professionalism, and a calm presence.
• Has the self-motivation to take initiative, anticipate guest needs, and proactively support smooth operations without constant supervision.
• Is able to collaborate effectively with colleagues, supporting teamwork and contributing to a positive and professional spa atmosphere.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time.
• Can bend, stoop, reach above and below the waist, push, pull, and climb stairs or ladders as needed.
• Ability to lift and carry up to 50 pounds, and assist with light physical tasks when needed.
Job Summary
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards.
Education & Experience
High School diploma or equivalent required.Experience in a hotel is required.College course work in related field helpful.Physical Requirements
Flexible and long hours sometimes required.Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Fundamental Requirements
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.Answer guest inquiries about hotel services, facilities and hours of operation.Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.Up sell rooms when possible.Enter reservations into the computer according to standard operating procedures.Communicate and work closely with the Sales Department to build group blocks and enter group bookings.Maintain availability calendar and communicate all relevant information to the Front Desk staff.Maintain accurate files and reports Read LessJob Summary
The Guest Activities Coordinator is responsible for guest daily activities and handling activities equipment creating a fun and professional environment for all guests. Also assists in beach and pool services and maintenance.
Education & Experience
• High school graduate
• Able to work rotative shifts, including weekends and holidays
• Write, read and speak in English and Spanish
• Sports knowledge, preferred
• Able to work with children, preferred
• Previous experience preferred
• Excellent organizational skills
Physical Requirements
• Able to stand for long periods of time.
• Able to walk for long periods of time.
• Able to lift, pull and push heavy objects and equipment.
• Able to work under pressure in a fast-paced environment.
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The Beverage Cart Attendant is responsible for all phases of Food & Beverage operations pertaining to the beverage cart. He/she is required to ensure that the membership and guests are serviced to the best of his/her ability. Is also responsible for executing five-star services in all phases of Food & Beverage and Golf Course operation with attention to detail and proper service protocol.
Education & Experience
High school graduate.Bilingual (English/Spanish).Valid driver's license.Excellent communication (oral and written).Customer service oriented.Previous Food & Beverage experience preferred.Able to work weekends, rotating shifts and holidays.Physical Requirements
Regularly interacting freely in a multi-floor building.Routinely required to bend, stoop, stand, walk.Carry and lift objects weighing 50 pounds or less.Able to stand for long periods of time. Read Less