Job Summary
The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Culinary experience required.Physical Requirements
Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand during entire shift. Ability to withstand temperature variations both hot and cold. Read LessJob Summary
The Casino Server is responsible for providing prompt, friendly, and professional food and beverage service to guests on the casino floor, primarily through the Casino Pantry. This role directly contributes to guest satisfaction and player retention by offering complimentary services that enhance the overall gaming experience. The Casino Server serves as an ambassador of service excellence, ensuring guests feel valued, comfortable, and encouraged to continue enjoying the casino environment.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
• Knowledge of casino rules, regulations, and operational procedures.
• Previous experience in food and beverage service, preferably in a casino, hotel, or hospitality setting, is preferred.
• Possess a valid Alcohol Training Certification (TIPS) is preferred.
• Hold a valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills & Competencies
• Has the ability to provide warm, friendly, and attentive service to guests, anticipating their needs to enhance satisfaction.
• Can communicate clearly and courteously with guests and team members.
• Has strong interpersonal skills to build positive guest relationships and encourage repeat visits.
• Can multitask efficiently, balancing multiple guest requests and priorities.
• Has good attention to detail, especially when taking and delivering orders accurately.
• Demonstrates knowledge of beverage and food menus, including complementary offerings.
• Has the ability to maintain composure and professionalism in a busy, sometimes noisy environment.
• Can adhere strictly to all health, safety, and casino regulations, including responsible alcohol service.
• Has basic math skills for handling transactions and tips.
Physical Requirements
• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Good manual dexterity and coordination.
• Light work-Exerting up to 30 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
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The Casino Marketing Host is responsible for processing credit applications and updating player information while delivering a welcoming and personalized guest experience. This role supports the Credit department by accurately inputting player data and assisting with general credit-related functions. The Marketing Host must maintain up-to-date knowledge of all current marketing programs, promotions, and casino offerings to effectively inform and engage players, enhancing their overall experience and loyalty. Exceptional communication and service skills are essential in building strong relationships with guests and ensuring a high level of satisfaction.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
• Knowledge of casino rules, regulations, and operational procedures.
• Proficient computer skills required, including the use of company-approved word processing and spreadsheet software.
Skills and Competencies
• Has the ability to build and maintain strong guest relationships through personalized service and professional communication..
• Has strong organizational skills to manage player data, credit applications, and promotional details with accuracy and attention to detail.
• Has the ability to stay informed and up to date on all current marketing campaigns, promotions, and events to proactively inform and engage guests.
• Has a guest-first attitude, remaining approachable, friendly, and responsive in a fast-paced and dynamic environment.
• Can manage time effectively and multitask while balancing administrative duties and guest interactions.
Physical Requirements
• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
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The Casino Slot Attendant is responsible for overseeing the assigned slot machine area, ensuring a positive, welcoming, and friendly environment for all guests. This role involves closely observing slot activity, providing helpful assistance and clear instruction on machine functions, payouts, and promotions to enhance the player experience. The Slot Attendant also manages machine fills, processes jackpots accurately, and performs minor machine maintenance to keep the gaming floor running smoothly. Delivering exceptional guest service and fostering enjoyable interactions are key priorities to ensure every guest feels valued and engaged.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
• Knowledge of casino rules, regulations, and operational procedures.
• Casino experience of at least six months is preferable, especially in the Slot department.
• Basic computer skills are required.
Physical Requirements
• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Moderate work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Skills & Competencies
• Has the ability to act with integrity, transparency, and fairness, ensuring full compliance with gaming rules and regulations.
• Can demonstrate excellent interpersonal skills to create a welcoming and joyful environment for guests.
• Can stay calm, patient, and composed during stressful or challenging situations.
• Has the ability to work well in a team, cooperating with supervisors and colleagues to ensure smooth operations.
• Has the ability to quickly learn and adapt to new slot machine technology and software updates.
• Can perform basic troubleshooting and minor repairs to slot machines with attention to detail.
• Has strong observation skills to detect unusual or suspicious behavior on the gaming floor.
• Can effectively manage time and multitask to assist multiple guests efficiently.
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The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in supervision of the day-to-day activities and duties of the Reservations Department.
Education & Experience
• A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must be proficient in Windows and company approved spreadsheets and word processing.
Physical Requirements
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Storeroom Clerk is responsible for efficient receiving and distribution of hotel’s food & beverage goods, supplies and operating equipment in accordance with the established department procedures. He/she is also responsible for assisting with Food & Beverage controls through turnover, inventories and maintaining par stock levels in accordance with hotel business levels.
Education & Experience
• High School graduate.
• Previous experience in a hotel or related field preferred.
• Basic understanding of food and beverage preferred.
• Basic knowledge of storeroom functions preferred.
• Fully bilingual (English and Spanish)
Physical Requirements
• Flexible and long hours sometimes required. Ability to work different shifts, days and holidays as the operation demands.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Able to work in extreme temperatures from hot/ cold and freezing areas and to stand during entire shift
• Have a driver’s license
Read LessThank you for your interest in the The Vault Cocktail Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Vault Cocktail Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner within a dynamic and theatrical setting. This role combines traditional table service with light performance, including participation in choreographed dance routines during select service periods. The server must be energetic, engaging, and comfortable in an immersive, entertainment-driven environment. He/she is also responsible for receiving and delivering guest orders and collecting payment while maintaining the elevated atmosphere of the speakeasy concept.
Education & Experience
• High School diploma or equivalent.
• Minimum of 1 year of serving experience in restaurants or related field, experience in a luxury hospitality setting is preferred.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Alcohol Training Certification (TIPS) preferred.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Demonstrates strong presence with confidence and charisma while interacting with guests in an immersive, entertainment-driven environment.
• Comfortable participating in choreographed group movements or light dance routines, contributing to the unique atmosphere of the outlet.
• Able to maintain character, energy, and mood throughout service, supporting a consistent and engaging speakeasy-style experience.
• Exhibits a high level of attention to detail, ensuring every food and beverage is served with precision, correct presentation, and in line with luxury brand standards.
• Maintains elegant and composed movement while transporting trays of cocktails and food through dynamic, high-traffic areas.
• Demonstrates time management and multitasking abilities to ensure timely delivery of orders during high-volume or performance-heavy service periods.
• Communicates clearly and professionally with both guests and team members, offering engaging and informed service while supporting the outlet’s immersive storytelling.
• Understands the menu offerings in depth, including ingredients, pairings, and guest preferences, to anticipate needs and enhance the overall guest experience.
• Can apply knowledge of luxury service standards (e.g., Forbes Travel Guide, AAA Diamond Ratings), delivering service that reflects poise, polish, and personalized hospitality.
Physical Requirements
• Flexible and long hours are sometimes required.
• Must be able to stand or walk for an entire shift.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
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The Room Service Cashier/Order Taker is responsible for taking, communicating and processing guest orders accurately and timely. He/she is also responsible for ensuring that all paperwork is in order and proper payment is collected.
Education & Experience
• High School graduate.
• Experience in a hotel or a related field preferred.
• Fully bilingual (English and Spanish).
• Able to work a flexible schedule, including weekends, holidays, and nights.
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Read LessJob Summary
The Storeroom Clerk is responsible for efficient receiving and distribution of hotel’s food & beverage goods, supplies and operating equipment in accordance with the established department procedures. He/she is also responsible for assisting with Food & Beverage controls through turnover, inventories and maintaining par stock levels in accordance with hotel business levels.
Education & Experience
• High School graduate.
• Previous experience in a hotel or related field preferred.
• Basic understanding of food and beverage preferred.
• Basic knowledge of storeroom functions preferred.
• Fully bilingual (English and Spanish)
Physical Requirements
• Flexible and long hours sometimes required. Ability to work different shifts, days and holidays as the operation demands.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Able to work in extreme temperatures from hot/ cold and freezing areas and to stand during entire shift
• Have a driver’s license
Job Summary
The Spa Manager supports the strategic and daily operations of our luxury spa, working in close collaboration with the Spa Director to deliver exceptional guest experience. This role plays a key part in managing the spa team, coordinating services, upholding operational standards, and ensuring excellence in service delivery, cleanliness, and safety. The Spa Manager serves as a hands-on leader and key point of contact for both guests and team members, actively contributing to a serene, welcoming, and elevated spa atmosphere.
Education & Experience
• Minimum of 3 years of experience in spa or wellness management, preferably in a resort or luxury hospitality setting.
• Associate’s or Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Bilingual proficiency (English and Spanish) is mandatory.
• Working knowledge of spa treatments, services, products, and trends.
• Experience in team leadership, scheduling, and inventory management.
• Familiarity with spa software systems and guest service standards.
Skills and Abilities
• Is able to lead by example, fostering teamwork, accountability, and continuous improvement.
• Can effectively communicate with team members, guests, and management across all levels.
• Has the ability to manage priorities and multitask in a fast-paced environment.
• Is able to deliver exceptional guest service and resolve guest concerns with professionalism.
• Can analyze performance data and contribute to decision-making to drive success.
• Has strong organizational skills and attention to detail.
• Is capable of maintaining confidentiality, safety, and compliance at all times.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time and be on-site to oversee daily operations.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed (e.g., setting up for special events or promotional displays).
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