Job Summary
The Food Runner is responsible for assisting servers in providing quality Food & Beverage service to guests, according to restaurant specifications, courteously and efficiently.
Education & Experience
• High school graduate.
• Bilingual (English/Spanish).
• Customer service oriented.
• Previous Food & Beverage experience preferred.
• Able to work weekends, rotating shifts and holidays.
Physical Requirements
• Routinely required to bend, stoop, stand, walk.
• Able to carry, lift and move objects weighing 50 pounds or less.
• Able to stand for long periods of time.
Read LessThank you for your interest in the Cabana Butler Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Cabana Butler Server plays a key role in delivering an elevated, personalized poolside experience for guests in our premium cabana areas. This dynamic position combines attentive food and beverage service with exceptional guest care, creating memorable moments in a luxury resort setting. Whether offering bottle service, recommending signature drinks, or coordinating dining reservations, this team member ensures that each cabana guest feels valued, pampered, and immersed in a five-star resort experience.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience in a similar role in hospitality or food and beverage service preferred.
• Knowledge of cocktails, wines, and food service techniques is a plus.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Has the ability to maintain strong attention to detail, ensuring each cabana is perfectly set with clean linens, stocked amenities, and a visually appealing presentation.
• Can deliver exceptional guest service by responding promptly, courteously, and professionally to guest needs, preferences, and special requests in a luxury poolside setting.
• Has the ability to work collaboratively with bar staff, pool attendants, and fellow team members to ensure smooth and coordinated operations.
• Can manage time effectively and prioritize tasks to provide seamless service during high-volume periods or while attending to multiple VIP cabanas.
• Has the ability to work a flexible schedule, including weekends, holidays, and peak resort hours, to align with business and guest needs.
• Has the ability to communicate clearly, confidently, and professionally with guests and team members to foster a warm and engaging environment.
• Can maintain a positive attitude and composure while working in a fast-paced, high-demand luxury resort setting.
Physical Requirements
• Flexible and long hours are sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessThank you for your interest in the The Vault Cocktail Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Vault Cocktail Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner within a dynamic and theatrical setting. This role combines traditional table service with light performance, including participation in choreographed dance routines during select service periods. The server must be energetic, engaging, and comfortable in an immersive, entertainment-driven environment. He/she is also responsible for receiving and delivering guest orders and collecting payment while maintaining the elevated atmosphere of the speakeasy concept.
Education & Experience
• High School diploma or equivalent.
• Minimum of 1 year of serving experience in restaurants or related field, experience in a luxury hospitality setting is preferred.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Alcohol Training Certification (TIPS) preferred.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Demonstrates strong presence with confidence and charisma while interacting with guests in an immersive, entertainment-driven environment.
• Comfortable participating in choreographed group movements or light dance routines, contributing to the unique atmosphere of the outlet.
• Able to maintain character, energy, and mood throughout service, supporting a consistent and engaging speakeasy-style experience.
• Exhibits a high level of attention to detail, ensuring every food and beverage is served with precision, correct presentation, and in line with luxury brand standards.
• Maintains elegant and composed movement while transporting trays of cocktails and food through dynamic, high-traffic areas.
• Demonstrates time management and multitasking abilities to ensure timely delivery of orders during high-volume or performance-heavy service periods.
• Communicates clearly and professionally with both guests and team members, offering engaging and informed service while supporting the outlet’s immersive storytelling.
• Understands the menu offerings in depth, including ingredients, pairings, and guest preferences, to anticipate needs and enhance the overall guest experience.
• Can apply knowledge of luxury service standards (e.g., Forbes Travel Guide, AAA Diamond Ratings), delivering service that reflects poise, polish, and personalized hospitality.
Physical Requirements
• Flexible and long hours are sometimes required.
• Must be able to stand or walk for an entire shift.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessJob Summary
The Outdoor Restaurant Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• High school diploma required.
• Must be fluent in both Spanish and English. This includes verbal and written communication.
• Strong background in delivering high-quality service with a cordial, friendly, and family-oriented approach to guest interactions.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts.
• Ability to work effectively in a loud, crowded setting.
• Must be able to work outdoors, in all weather conditions, including heat, direct sunlight, rain, wind, and cold.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Read LessJob Summary
The Lounge & Beverage Manager is responsible for coordinating and supervising all aspects of bar operations, beverage outlets and bar entertainment, while maintaining a profitable operation, high service standards and high-quality products. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 2 years of progressive experience in hotel or a related field.
• High school diploma required.
• College course work in related field helpful.
• Fluent in English, Spanish languages required.
• Previous bar supervisory responsibility required.
• Must have knowledge of F&B preparation techniques, health department rules, liquor laws and regulations.
Physical Requirements
• Long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.
Job Summary
The Casual Dining - Restaurant General Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high,
Education & Experience
• Bachelor’s degree or equivalent experience in Food & Beverage operations.
• At least four (4) years of relevant experience in Food & Beverage, preferably in a luxury property setting.
• Minimum of 2 years of management experience in a hotel or restaurant is preferred.
• At least 3 years of experience in front-of-house operations.
• Proven expertise in service and F&B operations.
• Excellent communication skills.
• Valid Food Handler’s Certificate, First Aid, and CPR certification.
• Previous management experience in a fine dining restaurant.
• Strong leadership background in the culinary field.
• Proficiency in Microsoft Office software.
• In-depth knowledge of health and safety regulations.
• Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines.
• Fluent in English, Spanish languages required.
Skills and Competences
• Ability to manage staffing efficiently to optimize operations and minimize labor costs.
• Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction.
• Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines.
• A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience.
• Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Ability to work effectively in a loud, crowded setting.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Read LessJob Summary
The Groundskeeper I perform work involving the use of equipment, including tractors, trenchers and other maintenance equipment under the supervision of the Golf Course Superintendent or Assistant Golf Superintendent. Performs a diverse range of activities involved in golf course maintenance and construction. Performs semi-skilled grounds construction and maintenance work and related tasks as required.
Education & Experience
High school graduate.Rotating shifts on weekends, holidays, etc. (Flexible hours).Previous experience working with turf equipment (like Triplex and Fairway mowers, ect).Previous progressive experience on turf grass maintenance.Should have a mechanical aptitude.Valid driver’s license.Physical requirements:
Able to regularly carry/lift objects of approximately 50 pounds and occasionally of up to 100 pounds.Ability to move heavy objects.May be required to work in adverse weather conditions (sun, rain and such).Able to stand during the entire shift.Regularly stands, walks, sits, and uses hands, reaches with hands and arms.Occasionally climbs or balances; stoops, kneels, crawls or crouches.Regularly works in wet or humid conditions (non-weather) and works near moving mechanical parts.Occasionally works in high, precarious places and in areas with fumes or airborne particles. Frequently works in outdoor weather conditions.Occasionally works in extreme heat (non-weather) and experiences vibration.Noise level is loud. Read LessJob Summary
The Reservations Group Coordinator is responsible for setting up definite groups in the Resort’s operating systems, ensuring every detail is in order to meet the group expectations.
Education & Experience
High School diploma or equivalent required.Experience in a hotel reservation or a related field preferred.Computer literate.College course work in related field helpful.Physical Requirements
Flexible and long hours sometimes required.Sedentary work - Exerting up to 25 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Siting for long periods.Job Summary
The Spa Concierge is the heart of the guest’s spa journey, ensuring every interaction feels warm, seamless, and personalized. From the first greeting to the final farewell, this role is dedicated to anticipating needs, creating memorable moments, and delivering flawless service. The Spa Concierge connects guests with treatments, amenities, and homecare recommendations, all while embodying our promise of excellence.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is required.
• Minimum 1 year of customer service experience in a guest-facing role; prior spa or resort experience preferred.
• Proficiency with Point of Sale (POS) and booking systems (e.g., Book4Time).
• Strong computer skills and accurate typing ability.
• Excellent verbal and written communication skills.
• Ability to operate standard office equipment (phone, calculator, fax, printer, copier).
Skills & Competencies
• Can demonstrate a genuine passion for customer service, focusing on creating memorable guest experiences and exceeding expectations.
• Has the ability to communicate in a pleasant, professional, and polished manner both in person and over the phone, ensuring warmth and attentiveness in every interaction.
• Can listen carefully and empathetically, responding thoughtfully to guest needs, preferences, and concerns in a way that builds trust and comfort.
• Is able to manage details with precision, staying highly organized while multitasking in a dynamic front-of-house environment.
• Can thrive in a fast-paced, luxury spa setting while maintaining composure, professionalism, and a calm presence.
• Can apply knowledge of spa etiquette, sanitation practices, and service standards to ensure a safe, welcoming, and polished environment.
• Has the self-motivation to take initiative, anticipate guest needs, and proactively support smooth operations without constant supervision.
• Is able to collaborate effectively with colleagues, supporting teamwork and contributing to a positive and professional spa atmosphere.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time.
• Can bend, stoop, reach above and below the waist, push, pull, and climb stairs or ladders as needed.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed.
Read LessThank you for your interest in the The Vault Doorman position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Doorman at The Vault serves as the first point of contact for guests, setting the tone for an exclusive and immersive speakeasy experience. This role requires professionalism, warmth, and attentiveness while managing the entrance, welcoming guests, and ensuring safety and smooth operations. The Doorman maintains the character and mystique of The Vault, providing a memorable first impression and supporting a high standard of guest service in alignment with Wyndham Grand Rio Mar’s luxury hospitality standards.
Education & Experience
• High school diploma or equivalent required; additional hospitality or customer service training preferred.
• Previous experience in guest service, security, or front-of-house roles in upscale, themed, or nightlife environments preferred.
• Experience handling VIP or high-profile guests in a professional and discreet manner is a plus.
• Knowledge of resort operations, luxury service standards, or speakeasy concepts is an advantage.
• Fully bilingual (English and Spanish).
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
Skills and Competencies
• Maintains strong attention to detail, ensuring all guest interactions, communications, and presentations reflect the exclusivity and high standards of The Vault.
• Demonstrates the ability to engage guests with professionalism and enthusiasm, providing clear and accurate information about events, offerings, and promotions.
• Ability to maintain discretion and uphold the exclusive, immersive atmosphere of The Vault.
• Ability to be observant, attentive and maintain situational awareness and respond quickly to safety, security, or operational concerns.
• Has knowledge of basic security procedures, crowd management, and emergency protocols.
• Team-oriented with the ability to coordinate with other departments to enhance guest experience.
• Maintains a polished and professional demeanor at all times, even in fast-paced environments, ensuring guest satisfaction and adherence to luxury service standards.
• Exhibits discretion, subtlety, and professionalism, maintaining the speakeasy’s exclusive and immersive atmosphere in all interactions.
• Has knowledge of luxury service standards such as Forbes Travel Guide or AAA Diamond Rating and incorporates those standards into every guest interaction.
Physical Requirements
• Must be able to stand or walk for an entire shift.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read Less