Job Summary
The Lounge & Beverage Manager is responsible for coordinating and supervising all aspects of bar operations, beverage outlets and bar entertainment, while maintaining a profitable operation, high service standards and high-quality products. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 2 years of progressive experience in hotel or a related field.
• High school diploma required.
• College course work in related field helpful.
• Fluent in English, Spanish languages required.
• Previous bar supervisory responsibility required.
• Must have knowledge of F&B preparation techniques, health department rules, liquor laws and regulations.
Physical Requirements
• Long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.
Job Summary
At Wyndham Grand Rio Mar, our Spa Director is integral to the spa's operations, ensuring that every guest experience embodies the luxury, tranquility, and wellness we are renowned for. We seek a dynamic and passionate leader dedicated to overseeing a world-class spa environment, fostering a culture of excellence among our team, and consistently delivering exceptional guest experiences. The Spa Director will manage daily operations, supervise staff, uphold the highest service standards, and collaborate across departments to enhance the Spa's success.
Education & Experience
• Proven experience as a Spa Director, Spa Manager, or in a senior management role within the wellness or hospitality industry (5+ years preferred).
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• Strong knowledge of spa services, therapies, and wellness trends.
• Previous experience in budget management, sales, and financial reporting.
• In-depth knowledge of local and state regulations related to spa operations.
• Experience with inventory control, vendor relationships, and staff scheduling.
Skills and Abilities
• Exceptional leadership skills with a proven ability to manage, motivate, and retain a high-performing team.
• Excellent communication and interpersonal skills, with the ability to connect with both guests and staff.
• Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Ability to analyze financial reports and take strategic action to improve profitability and operational efficiency.
• Ability to handle sensitive or challenging guest situations with professionalism and poise.
• Passion for wellness, luxury hospitality, and exceptional guest service.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time and be on-site to oversee daily operations.
• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed (e.g., setting up for special events or promotional displays).
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The Massage Therapist plays a key role in delivering exceptional guest experiences through professional, personalized, and results-driven spa services. This role is responsible for providing massage therapy, body treatments, and hydrotherapy services that exceed guest expectations in a welcoming, tranquil, and service-focused environment. A deep passion for wellness, strong attention to detail, and a commitment to service excellence are essential.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is strongly preferred.
• Minimum 2 years of professional experience performing massage therapy experience, ideally in a luxury spa or hospitality setting.
• Certification from an accredited massage/bodywork institution.
• Must possess a valid Massage Therapist License.
• Strong knowledge of anatomy, physiology, and treatment protocols.
• Proficiency in additional therapies and wellness modalities is a plus.
• CPR/AED certification preferred.
• Ongoing professional development in current massage trends and techniques encouraged.
Skills & Competencies
• Has the ability to deliver personalized, attentive service that anticipates guest needs and exceeds expectations.
• Demonstrates expert knowledge in anatomy, physiology, and massage techniques, including contraindications and client safety considerations.
• Has the ability to consult effectively with guests, assess physical needs, and recommend appropriate massage services and wellness enhancements.
• Can demonstrate expert knowledge in sanitation and disinfection standards following OSHA and Puerto Rico Health Department guidelines.
• Is comfortable working in a fast-paced, luxury spa environment with a strong focus on guest satisfaction.
• Can upsell treatments and retail products in a warm and non-intrusive manner.
• Has the ability to communicate clearly and empathetically with guests from diverse backgrounds.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Must be able to perform physical activities related to massage/body treatments including standing, bending, stretching, and repetitive motions for extended periods.
• Ability to stand for long periods of time when needed.
• Ability to lift and carry up to 25 pounds and assist with light physical tasks when needed.
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The Nail Technician delivers professional, attentive, and personalized nail and spa services in a friendly and efficient manner. This role emphasizes creating a welcoming atmosphere that enhances guest satisfaction while maintaining the highest standards of hygiene, safety, and product knowledge.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is strongly preferred.
• Minimum 2 years of professional experience performing nail care services, including manicures, pedicures, nail art, and gel or acrylic applications in a salon or spa setting.
• Completion of a recognized Nail Technician training program or cosmetology course.
• Ongoing professional development in current nail trends and techniques encouraged.
Skills & Competencies
• Is able to perform a wide range of nail services, including but not limited to manicures, pedicures, gel polish application, nail enhancements (acrylic, dip powder, gel extensions), nail art, and spa treatments.
• Has the ability to consult effectively with guests, assess nail and skin conditions, and recommend appropriate services and retail products to enhance overall nail health and appearance.
• Can demonstrate expert knowledge in sanitation and disinfection standards following OSHA and Puerto Rico Health Department guidelines.
• Is comfortable working in a fast-paced, luxury spa environment with a strong focus on guest satisfaction.
• Can confidently recommend and upsell nail treatments and retail products in a warm, personalized, and non-intrusive manner, enhancing the guest experience and supporting their self-care goals.
• Has the ability to communicate clearly and empathetically with guests from diverse backgrounds.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to remain seated for extended periods while performing detailed nail services.
• Ability to stand for long periods of time when needed.
• Ability to lift and carry up to 25 pounds and assist with light physical tasks when needed.
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The Hair Stylist is responsible for providing exceptional, personalized hair care services to all guests of the Spa. This includes conducting consultations, cuts, color, and styling using industry best practices while delivering an unforgettable guest experience. The ideal candidate maintains a high standard of professionalism, cleanliness, and service excellence in accordance with Puerto Rico licensing laws and the brand’s hospitality values.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is strongly preferred.
• Minimum 2 years of salon experience in professional haircutting, color techniques, styling, and hair treatments.
• Prior experience in a spa or resort setting preferred
• Must possess a valid Puerto Rico Cosmetology License issued by the Junta Examinadora de Especialistas en Belleza de Puerto Rico.
• Ongoing professional development in current hair trends and techniques encouraged.
Skills & Competencies
• Is able to perform a wide range of hair services, including but not limited to precision cuts, blowouts, color services, balayage, keratin treatments, and bridal styling.
• Has the ability to consult effectively with guests and recommend appropriate hair services and products.
• Can demonstrate expert knowledge in sanitation and disinfection standards following OSHA and Puerto Rico Health Department guidelines.
• Is comfortable working in a fast-paced, luxury spa environment with a strong focus on guest satisfaction.
• Can upsell treatments and retail products in a warm and non-intrusive manner.
• Has the ability to communicate clearly and empathetically with guests from diverse backgrounds.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time.
• Ability to lift and carry up to 25 pounds and assist with light physical tasks when needed.
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The Assistant Golf Superintendent will support the Golf Superintendent in overseeing the daily maintenance operations of both golf courses, ensuring that all areas, including greens, tees, fairways, and roughs are maintained to the highest standards. This position involves planning, supervising, and executing the maintenance work plan developed by the Golf Superintendent and the management team. The Assistant Golf Superintendent will also manage personnel, handle training and development, conduct regular inspections, and maintain accurate records, all while ensuring compliance with safety, maintenance, and customer service standards.
Education & Experience:
• College graduate (preferably in turf management, horticulture, or a related field).
• Prior golf course maintenance experience preferred, with knowledge of golf course operations and agronomy.
• Experience working in an upscale resort or high-end golf facilities is highly desirable.
• Proficiency in computer programs, including ADACO, Microsoft Excel, and Word.
• Bilingual in English and Spanish, with excellent written and verbal communication skills in both languages.
• Strong customer service and satisfaction orientation.
• Ability to work a flexible schedule, including weekends, holidays, and early mornings.
Physical Requirements:
• Ability to lift, carry, pull, or push up to 25 pounds occasionally.
• Must be able to stand or sit for long periods.
• Willingness to work in various weather conditions and physically demanding environments.
Job Summary
The Casual Dining - Restaurant General Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high,
Education & Experience
• Bachelor’s degree or equivalent experience in Food & Beverage operations.
• At least four (4) years of relevant experience in Food & Beverage, preferably in a luxury property setting.
• Minimum of 2 years of management experience in a hotel or restaurant is preferred.
• At least 3 years of experience in front-of-house operations.
• Proven expertise in service and F&B operations.
• Excellent communication skills.
• Valid Food Handler’s Certificate, First Aid, and CPR certification.
• Previous management experience in a fine dining restaurant.
• Strong leadership background in the culinary field.
• Proficiency in Microsoft Office software.
• In-depth knowledge of health and safety regulations.
• Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines.
• Fluent in English, Spanish languages required.
Skills and Competences
• Ability to manage staffing efficiently to optimize operations and minimize labor costs.
• Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction.
• Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines.
• A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience.
• Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Ability to work effectively in a loud, crowded setting.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must have a valid driver's license for the applicable state (property specific).Physical Requirements
Flexible and long hours sometimes required.Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Human Resources Administrative Assistant is responsible for assisting the Human Resources Management team in the day-to-day operations of the Human Resources office, including clerical and recordkeeping duties. This position supports the department by coordinating administrative tasks, maintaining employee records, and ensuring efficient internal communication. As a key point of contact for team members, the HR Administrative Assistant helps deliver outstanding internal service while upholding confidentiality and professionalism in all HR matters.
Education & Experience
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in an administrative or office support role; Human Resources or hospitality experience is a plus.
• Bilingual proficiency (English and Spanish) is mandatory.
• Strong written and verbal communication skills in both English and Spanish.
• High level of discretion and confidentiality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); knowledge of HRIS systems is a plus.
Skills and Competencies
• Can maintain strong attention to detail, ensuring accuracy in data entry, filing, and recordkeeping tasks.
• Has the ability to handle confidential information with discretion and professionalism at all times.
• Has strong organizational skills, with the ability to manage multiple priorities and meet deadlines consistently.
• Can demonstrate a friendly and approachable demeanor, providing excellent internal customer service, supporting team members and leadership with a helpful and respectful attitude.
• Acts with integrity and honesty, consistently upholding company values, policies, and ethical standards in all responsibilities.
Physical Requirements
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Job Summary
The F&B Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet’s operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical Requirements
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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