Job Summary
The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest’s luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff.
Education & Experience
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
Physical Requirements
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
Read LessJob Summary
The Turndown Attendant is responsible for freshening guestrooms, responding to Housekeeping service requests and cleaning rooms as needed.
Education & Experience
• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
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The Busperson/Server Assistant supports the front-of-house team by ensuring a clean, well-organized dining environment and assisting servers in delivering outstanding guest service. This role is responsible for setting and resetting tables with spotless china, glassware, silverware, and linen, maintaining cleanliness and sanitation throughout service, and responding promptly to guest needs. With a courteous and proactive approach, the Busperson helps uphold service standards, refills beverages, clears tables, and ensures a smooth, welcoming experience for every guest.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous F&B experience preferred (but no required).
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Physical Requirements
• Flexible and long hours sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
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The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Physical Requirements
Flexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Reservations Supervisor is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in supervision of the day-to-day activities and duties of the Reservations Department.
Education & Experience
• A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or two to three years of experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must be proficient in Windows and company approved spreadsheets and word processing.
Physical Requirements
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Cage Cashier, which may also be referred to as Front Window Cashier, Fill Bank Cashier or Marker Bank Cashier, is responsible for controlling his/her individual bankroll during their assigned shift. He/She also prepares the summary of all receipts and disbursements made during the shift.
Education & Experience
• High School diploma or equivalent
• Bilingual (English and Spanish) required
• Must be licensed by Puerto Rico Tourism Company
• Knowledge of casino rules, regulations and procedures, preferred
• Previous cashier or bank teller experience preferred
• Computer literate
Physical Requirements
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours sometimes required.
Job Summary
The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must have a valid driver's license for the applicable state (property specific).Physical Requirements
Flexible and long hours sometimes required.Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Sous Chef is responsible for ensuring that all dishes leaving the kitchen meet the highest standards of quality, consistency, presentation, and flavor, while maintaining cost efficiency. This role supports the Executive Chef in supervising daily kitchen operations and plays a key role in training, coaching, and developing culinary team members. The Sous Chef helps uphold corporate quality standards, ensures compliance with sanitation and safety regulations, and assists in the development and enforcement of food specifications, portion controls, and standardized recipes. Additionally, the Sous Chef is accountable for maintaining effective control of food and labor costs, all while striving to deliver an exceptional dining experience that exceeds guest expectations.
Education & Experience
• High School Diploma or equivalent required; Culinary degree or certification from an accredited institution preferred.
• Minimum of 4 years of progressive culinary experience in a full-service kitchen environment, with at least 1–2 years in a supervisory or leadership role.
• Experience in resort, hotel, or high-volume restaurant kitchens strongly preferred.
• Strong knowledge of culinary techniques, food preparation, kitchen sanitation standards, and food safety regulations.
• Proven ability to manage food cost, labor budgets, and inventory controls.
• Experience with menu planning, recipe standardization, and staff training.
• Bilingual proficiency (English and Spanish) is mandatory.
• ServSafe Food Protection Manager Certification (or equivalent) is a plus.
Skills & Competencies
• Has strong technical knowledge of cooking techniques, food preparation, and kitchen operations across various cuisines and service styles.
• Can effectively lead, train, and motivate kitchen staff while maintaining a positive and productive work environment.
• Demonstrates the ability to manage multiple tasks, prioritize production needs, and ensure timely service in a fast-paced environment.
• Maintains high standards in food presentation, taste, portion control, and adherence to recipes and specifications.
• Can communicate clearly and respectfully with team members, front-of-house staff, and leadership to ensure smooth operations.
• Responds effectively to operational challenges, guest feedback, or staffing issues with sound judgment and composure.
Physical Requirements
• Ability to stand during long periods.
• Ability to remain focused, attentive, and composed in a fast-paced, high-pressure kitchen environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Hostperson is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.
Education & Experience
High School diploma and/or experience in a hotel or a related field preferred. Physical RequirementsFlexible and long hours sometimes required.Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Physical Requirements
Ability to stand during entire shift. Read LessJob Summary
The Naturalist of the Xplorers Club at Wyndham Grand Rio Mar Resort main role is to study and educate about the natural world, including plants, animals, ecosystems, and geological features. Naturalists are passionate about the environment and use their knowledge and expertise to promote environmental awareness, conservation, and appreciation for nature through fun, engaging and adventure filled activities.
Education & Experience
• Academic education in environmental sciences, marine sciences, biology, ecology, environmental education or related fields preferred.
• Demonstrated experience in guiding tours, teaching and/or leading group activities for both adults and kids.
• Must be able to read and speak English and Spanish.
• Excellent verbal and written communication skills
• Proficient in Word, Excel, Canva, PowerPoint, Outlook, ResortPass, Avero, Silverware, Micros.
• Ability to effectively use environmental education materials and equipment.
• Trained and certified in rescue techniques, first aid, and CPR.
• National Association for Interpretation- Certified Interpretive Guide preferred.
Physical Requirements
• Prolonged periods standing and walking.
• Physically able to speak for long periods of time while walking without becoming winded.
• Must be able to explore all sites and participate in all tour activities (swimming, kayaking, hiking, etc.).
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Able to work outdoors and in different weather conditions.
• Ability to work in a high pace work environment.
