Job Summary
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience
Physical Requirements
Job Summary
The Conference Services Manager is our ambassador to our Conference Services Department at Wyndham Grand Rio Mar. This role will direct the assigned group business after it is turned over by the Sales/Catering operations; and will manage the group up until the closure of the event to ensure extraordinary service and product delivery.
Education & Experience
• At least 4-year college degree preferred, but not required.
• Previous experience, 2-3 year’s experience as a Catering or Conference Services Manager in a full service resort or hotel.
• Excellent reading, writing, oral proficiency in the English and Spanish language.
• Proven interpersonal skills with a track record of successful client interactions.
• Coaching and People development skills.
• Good organizational skills, attention to detail, and ability to multitask.
• Ability to work long irregular hours, weekends, evenings.
• Ability to negotiate, organize, delegate and work under pressure.
• Knowledge of Audio-Visual equipment, internet, and telecommunication technology.
• Knowledge of Delphi Sales/ Catering Software, and Opera PMS
• Must be proficient in Microsoft Office applications, Excel spreadsheets, Word, PowerPoint
• Forbes service experience preferred, but not required.
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
Physical Requirements
• Long hours sometimes required.
• Irregular work schedule, hours, weekends, evenings.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Sales Manager Level is responsible for proactively soliciting, establishing, and nurturing relationships with accounts across various market segments. This role involves prospecting, developing, and closing sales opportunities within an assigned territory to drive hotel revenue growth.
Education & Experience
• At least 1 year of progressive experience in a to hotel or related field; or a Bachelor’s degree; or a 2-year degree and 1 or more year of related experience
• Fully Bilingual (English and Spanish)
• Excellent communication skills.
• Proficiency in Windows operating systems, company-approved spreadsheet software, and word processing programs is essential.
• Previous experience in similar position highly preferred.
Physical Requirements
• Extended work hours may be required occasionally.
• Light physical work: occasional exertion of up to 20 pounds of force, and frequent or constant exertion of up to 10 pounds to lift, carry, push, pull, or otherwise move objects.
Job Summary
The Activities Coordinator is responsible for guest daily activities and handling activities equipment creating a fun and professional environment for all guests. Also assists in beach and pool services and maintenance.
Education & Experience
• High school graduate
• Able to work rotative shifts, including weekends and holidays
• Write, read and speak in English and Spanish
• Sports knowledge, preferred
• Able to work with children, preferred
• Previous experience preferred
• Excellent organizational skills
Physical Requirements
• Able to stand for long periods of time.
• Able to walk for long periods of time.
• Able to lift, pull and push heavy objects and equipment.
• Able to work under pressure in a fast-paced environment.
Job Summary
The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.
Education & Experience
Physical Requirements
Job Summary:
The Building Maintenance Technician will be responsible for performing a wide range of repairs and preventive maintenance tasks to ensure the property's systems and facilities operate safely and efficiently. This position requires technical knowledge across plumbing, and general building maintenance, as well as the ability to work independently and prioritize tasks. Strong problem-solving skills and attention to detail are essential to ensure timely and high-quality work. The ideal candidate will take pride in maintaining a welcoming and well-functioning environment for members, guests, and staff alike.
Education & Experience:
• High School diploma or equivalent and/or experience a related field required.
• Minimum 1 year of maintenance or facilities experience, preferably in a hospitality or country club environment.
• Technical or vocational training is highly preferred.
• Familiarity with preventive maintenance programs is a plus.
• Demonstrated ability to troubleshoot general equipment.
• Bilingual (English/Spanish) a plus but not required.
Physical requirements:
• Flexible and long hours are sometimes required.
• Ability to stand, walk, and bend for extended periods of time.
• Ability to crawl, kneel, squat, and stoop as required to perform tasks in tight or confined spaces.
• Ability to work in various weather conditions, including extreme heat, cold, rain, and humidity, especially when performing outdoor maintenance tasks.
• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Read LessJob Summary:
The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience:
• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• High school diploma required.
• Must be fluent in both Spanish and English. This includes verbal and written communication.
• Strong background in delivering high-quality service with a cordial, friendly, and family-oriented approach to guest interactions.
Physical Requirements:
• Ability to stand for extended hours.
• The ability to work through long shifts.
• Ability to work effectively in a loud, crowded setting.
• Must be able to work outdoors, in all weather conditions, including heat, direct sunlight, rain, wind, and cold.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Beverage Manager is responsible for coordinating and supervising all aspects of bar operations, beverage outlets and bar entertainment, while maintaining a profitable operation, high service standards and high-quality products. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Education & Experience
• At least 2 years of progressive experience in hotel or a related field.
• High school diploma required.
• College course work in related field helpful.
• Fluent in English, Spanish languages required.
• Previous bar supervisory responsibility required.
• Must have knowledge of F&B preparation techniques, health department rules, liquor laws and regulations.
Physical Requirements
• Long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.
Job Summary
The Assistant Golf Superintendent will support the Golf Superintendent in overseeing the daily maintenance operations of both golf courses, ensuring that all areas, including greens, tees, fairways, and roughs are maintained to the highest standards. This position involves planning, supervising, and executing the maintenance work plan developed by the Golf Superintendent and the management team. The Assistant Golf Superintendent will also manage personnel, handle training and development, conduct regular inspections, and maintain accurate records, all while ensuring compliance with safety, maintenance, and customer service standards.
Education & Experience:
• College graduate (preferably in turf management, horticulture, or a related field).
• Prior golf course maintenance experience preferred, with knowledge of golf course operations and agronomy.
• Experience working in an upscale resort or high-end golf facilities is highly desirable.
• Proficiency in computer programs, including ADACO, Microsoft Excel, and Word.
• Bilingual in English and Spanish, with excellent written and verbal communication skills in both languages.
• Strong customer service and satisfaction orientation.
• Ability to work a flexible schedule, including weekends, holidays, and early mornings.
Physical Requirements:
• Ability to lift, carry, pull, or push up to 25 pounds occasionally.
• Must be able to stand or sit for long periods.
• Willingness to work in various weather conditions and physically demanding environments.
Job Summary
The Restaurant General Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high,
Education & Experience
• Bachelor’s degree or equivalent experience in Food & Beverage operations.
• At least four (4) years of relevant experience in Food & Beverage, preferably in a luxury property setting.
• Minimum of 2 years of management experience in a hotel or restaurant is preferred.
• At least 3 years of experience in front-of-house operations.
• Proven expertise in service and F&B operations.
• Excellent communication skills.
• Valid Food Handler’s Certificate, First Aid, and CPR certification.
• Previous management experience in a fine dining restaurant.
• Strong leadership background in the culinary field.
• Proficiency in Microsoft Office software.
• In-depth knowledge of health and safety regulations.
• Proven comprehensive understanding and adherence to company policies, procedures, job descriptions, daily memorandums, health and safety regulations, sanitation protocols, chemical usage, fire safety procedures, and HACCP guidelines.
• Fluent in English, Spanish languages required.
Skills and Competences
• Ability to manage staffing efficiently to optimize operations and minimize labor costs.
• Ability to quickly assess situations, identify issues, and implement effective solutions to ensure smooth operations and guest satisfaction.
• Strong understanding of budgeting, cost control, and financial reporting to maintain profitability and adhere to budget guidelines.
• A keen ability to anticipate guest needs, exceed expectations, and resolve complaints efficiently, ensuring an exceptional guest experience.
• Ability to effectively manage multiple tasks and prioritize responsibilities in a fast-paced, dynamic environment while maintaining high standards of service.
Physical Requirements
• Ability to stand for extended hours.
• The ability to work through long shifts, including late-night hours and/or weekends.
• Ability to work effectively in a loud, crowded setting.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
