Job DescriptionJob DescriptionJob SummaryA liaison between the client and all operating departments within the hotel for the Convention and/or Banquets clients. Education & Experience• High School diploma or equivalent required.• College course work in related field helpful. • At least 3 to 5 years of progressive experience in a hotel or related field preferred.• Computer knowledge/skills required.Physical Requirements• Flexible and long hours sometimes required.• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job DescriptionJob DescriptionJob SummaryThe Surveillance Agent performs undercover observations of all Casino activities including, but not limited to, Count Rooms, Coin Room, Slot, Booths, Cashier Areas, Cage, and Vaults. Education & Experience• High School diploma or equivalent• Bilingual (Spanish/English) preferred• Must be licensed by the Puerto Rico Tourism Company• Previous Dealing experience or as a Surveillance Agent• Knowledge of casino rules, regulations and procedures requiredPhysical Requirements• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.• Flexible and long hours sometimes required.
Job DescriptionJob DescriptionJob Summary
As the Outdoor Dining General Manager, you will oversee all aspects of food and beverage service within the pool area and outdoor restaurant outlet. Your role involves curating a diverse and sophisticated menu, managing a team of skilled professionals, and ensuring seamless service to create a world-class dining experience for our guests. You will be responsible for maintaining high-quality products, service levels, and a profitable operation while promoting business initiatives, reducing employee turnover, and meeting budgeted productivity. With a strong commitment to culinary excellence, exceptional leadership skills, and a focus on guest satisfaction, you will contribute to the overall success and reputation of the resort.
Education & ExperienceBachelor's degree in a relevant field or equivalent experience in Food & Beverage operations.Four (4) or more years of prior Food & Beverage management experience, preferably in a luxury setting.Food Handler’s Certificate for managers required.Must have a basic knowledge of Microsoft Office software.High school diploma required.Fluent in both Spanish and English, including verbal and written communication.Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws.Skills and CompetencesDemonstrated knowledge of service and F&B operations, menu preparation, and presentation.Strong communication skills with the ability to interact effectively with guests, team members, and external contacts.Proven ability to execute staffing guidelines to maximize efficiency and minimize labor costs.Ability to lead, mentor, and develop a team in a positive, engaging, and encouraging manner.Excellent organizational skills, with the ability to work under time constraints and meet deadlines.Strong interpersonal skills to deal effectively with guests, members, leaders, and other outside contacts.Maintains knowledge of local competition and industry trends.Ability to inspect, plan, and ensure restaurants are prepared for service each day, maintaining high standards for cleanliness, organization, and staffing.Willingness to work a flexible schedule, including nights and weekends.Ability to work in a fast-paced environment.
Physical RequirementsAbility to stand for extended hours.The ability to work through long shifts.Ability to work effectively in a loud, crowded setting.Must be able to work outdoors, in all weather conditions, including heat, direct sunlight, rain, wind, and cold.Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job DescriptionJob DescriptionJob Summary:The Associate Director of Banquets is responsible for overseeing all aspects of banquet operations, ensuring exceptional service and seamless execution of events. This position works closely with the Director of Banquets, culinary teams, and event planners to manage logistics, staff, and customer satisfaction.
Education & Experience: • At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience. • Must be proficient in Windows, Company approved spreadsheets and word processing. • Strong knowledge of service standards, and different service types (French, Russian, etc.).• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.• Previous management experience, preferably in Banquets. • Fully bilingual (English and Spanish).
Physical requirements:• Long hours sometimes required.• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job DescriptionJob DescriptionJob SummaryThe Nightlife - Bars & Lounge General Manager is responsible for overseeing all aspects of cocktail service and lounge operations. This includes setting policies, procedures, and guest service standards to achieve high customer satisfaction and ensure operational excellence. The position is tasked with leading a profitable, efficient, and quality-oriented bar and lounge operation, ensuring both innovation and consistency across venues.
Education & Experience• Bachelor’s Degree in Business, Hospitality Management, or a related field, or equivalent experience.• Minimum of 4 years of supervisory or managerial experience in a high-volume beverage and hospitality setting.• Demonstrated knowledge of cocktail operations, trends, and beverage management, including familiarity with health and safety regulations and liquor laws.• At least 2-3 years of experience coordinating and overseeing entertainment events in a bar, nightclub, or hospitality setting.• Proficient in Microsoft Office and operational management software.• Strong understanding of budgeting, financial accountability, and cost control strategies.• Fluency in both Spanish and English, with strong verbal and written communication skills.
Skills & Competencies• Excellent interpersonal, written, and verbal communication skills.• Ability to plan, organize, and execute a variety of entertainment events, ensuring seamless delivery and high guest satisfaction.• Proven ability to manage, mentor, and develop a diverse team while fostering a positive work environment.• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines.• Willingness to work long hours, including nights and weekends, and adapt to dynamic work environments.• Knowledge of F&B preparation techniques, health department rules, and liquor laws and regulations.
Physical Requirements• Ability to stand for extended hours.• The ability to work through long shifts, including late-night hours and/or weekends.• Ability to work effectively in a loud, crowded setting.• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job DescriptionJob DescriptionJob SummaryThe Senior HVAC Technician is responsible for advanced technical work related to the maintenance, repair, replacement, and installation of heating, air conditioning, and refrigeration systems, controls, and distribution networks. The role also involves troubleshooting and managing HVAC systems to ensure optimal performance and system efficiency in a commercial or hotel environment,Education & Experience• Accredited trade school or college course work in HVAC.• Minimum of five years of progressive experience in HVAC systems, with at least two years in a supervisory or senior technician role, preferably in a hotel or large commercial facility.• Must possess HVAC certification and be a member of CTRAPR.• Extensive experience in troubleshooting and repairing heating, ventilation, and refrigeration systems.• Ability to read and interpret documents such as blueprints, operation manuals, safety protocols, and maintenance instructions.• Bilingual (Spanish and English) required for effective communication with a diverse team and clientele.Physical Requirements• Flexibility to work long hours and irregular schedules as needed.• Physical demands include lifting and carrying objects over 50 pounds frequently and more than 100 pounds occasionally. Also requires pushing, pulling, and otherwise moving heavy objects.• Ability to work in various environmental conditions, including high temperatures, confined spaces, and elevated areas.
Job DescriptionJob DescriptionJob SummaryThe A/C refrigeration mechanic is responsible for ensuring that all property Freon based equipment as we as chilled water a/c units are property maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees.
Education & Experience• High School diploma or equivalent and/or experience in a hotel or a related field required. • At least 5 years of progressive experience in a hotel or related commercial industrial field preferred. • Trade school and/or College degree’s in related Freon charged cooling units.• Federal and state EPA certification to purchase, recover, and charge Freon based units of all types.
Physical requirements• Flexible and long hours sometimes required.• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects
Job DescriptionJob Description
Job SummaryThe Engineer, Level 2 is responsible for insuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to guests and employees.
Education & Experience• High School diploma or equivalent and/or one year of experience in a hotel or related field required. • At least two years of progressive experience in a hotel or related field preferred.• Trade school and/or College course work in related field preferred.• Fully bilingual (English and Spanish).
Physical requirements• Flexible and long hours sometimes required.• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Job DescriptionJob DescriptionJob Summary:
The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of one F&B outlet operations, while maintaining a profitable F&B outlet and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.Education & Experience: • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience. • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.• High school diploma required.• Must be fluent in both Spanish and English. This includes verbal and written communication.• Strong background in delivering high-quality service with a cordial, friendly, and family-oriented approach to guest interactions.Physical Requirements:• Ability to stand for extended hours.• The ability to work through long shifts.• Ability to work effectively in a loud, crowded setting.• Must be able to work outdoors, in all weather conditions, including heat, direct sunlight, rain, wind, and cold.• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job DescriptionJob DescriptionJob Summary The Casino Marketing Manager is responsible for designing, coordinating, and evaluating all areas of Casino marketing. He/she is also responsible for formulating effective marketing strategies to achieve long-term goals.Education & Experience • 4-year college degree in business or marketing and 3 years working in a managerial position in an East Coast or Caribbean Casino; or 2-year college degree and 3 or more years of related experience; or 5 years progressive experience working in a managerial position in an East Coast Casino with good business and marketing background.• High school diploma or equivalent required.Physical Requirements• Long hours are sometimes required.• Light work – Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
