Job Summary
The Housekeeping Inspector supports resort operations by maintaining, reporting, all service and quality deficiencies that do not meet pre-established standards and display a “Count on Me” attitude in all tasks and interactions. Responsible for the inspection and evaluation of guest rooms prior to occupancy to insure established standards are met and exceeded to include cleanliness, inventory, and maintenance. Housekeeping Inspector maintains records of inspections to be reviewed by management.
Education & Experience
• High School graduate.
• Experience in a hotel or a related field preferred.
• At least 1 year of Housekeeping experience.
• Fully bilingual (English and Spanish).
• Detail oriented with organizational skills.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Familiarity with cleaning products and equipment preferred.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to handle stress and work with a sense of urgency in a time sensitive faced pace environment.
• Ability to prioritize multiple tasks and complete tasks in the time allotted and meet quality standards.
• Must be people oriented and able to work independently or with others as needed.
• Must possess a valid Health Certificate and Good Conduct Certificate.
• Able to work a flexible schedule that includes weekends, holidays and nights.
Physical Requirements
• Ability to stand, walk, bend, reach, move heavy objects, etc during entire shift.
Job Summary
The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest’s luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff.
Education & Experience
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
Physical Requirements
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
Thank you for your interest in the Cabana Butler Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Cabana Butler Server plays a key role in delivering an elevated, personalized poolside experience for guests in our premium cabana areas. This dynamic position combines attentive food and beverage service with exceptional guest care, creating memorable moments in a luxury resort setting. Whether offering bottle service, recommending signature drinks, or coordinating dining reservations, this team member ensures that each cabana guest feels valued, pampered, and immersed in a five-star resort experience.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience in a similar role in hospitality or food and beverage service preferred.
• Knowledge of cocktails, wines, and food service techniques is a plus.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Has the ability to maintain strong attention to detail, ensuring each cabana is perfectly set with clean linens, stocked amenities, and a visually appealing presentation.
• Can deliver exceptional guest service by responding promptly, courteously, and professionally to guest needs, preferences, and special requests in a luxury poolside setting.
• Has the ability to work collaboratively with bar staff, pool attendants, and fellow team members to ensure smooth and coordinated operations.
• Can manage time effectively and prioritize tasks to provide seamless service during high-volume periods or while attending to multiple VIP cabanas.
• Has the ability to work a flexible schedule, including weekends, holidays, and peak resort hours, to align with business and guest needs.
• Has the ability to communicate clearly, confidently, and professionally with guests and team members to foster a warm and engaging environment.
• Can maintain a positive attitude and composure while working in a fast-paced, high-demand luxury resort setting.
Physical Requirements
• Flexible and long hours are sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessThank you for your interest in the The Vault Cocktail Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Vault Cocktail Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner within a dynamic and theatrical setting. This role combines traditional table service with light performance, including participation in choreographed dance routines during select service periods. The server must be energetic, engaging, and comfortable in an immersive, entertainment-driven environment. He/she is also responsible for receiving and delivering guest orders and collecting payment while maintaining the elevated atmosphere of the speakeasy concept.
Education & Experience
• High School diploma or equivalent.
• Minimum of 1 year of serving experience in restaurants or related field, experience in a luxury hospitality setting is preferred.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Alcohol Training Certification (TIPS) preferred.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Demonstrates strong presence with confidence and charisma while interacting with guests in an immersive, entertainment-driven environment.
• Comfortable participating in choreographed group movements or light dance routines, contributing to the unique atmosphere of the outlet.
• Able to maintain character, energy, and mood throughout service, supporting a consistent and engaging speakeasy-style experience.
• Exhibits a high level of attention to detail, ensuring every food and beverage is served with precision, correct presentation, and in line with luxury brand standards.
• Maintains elegant and composed movement while transporting trays of cocktails and food through dynamic, high-traffic areas.
• Demonstrates time management and multitasking abilities to ensure timely delivery of orders during high-volume or performance-heavy service periods.
• Communicates clearly and professionally with both guests and team members, offering engaging and informed service while supporting the outlet’s immersive storytelling.
• Understands the menu offerings in depth, including ingredients, pairings, and guest preferences, to anticipate needs and enhance the overall guest experience.
• Can apply knowledge of luxury service standards (e.g., Forbes Travel Guide, AAA Diamond Ratings), delivering service that reflects poise, polish, and personalized hospitality.
Physical Requirements
• Flexible and long hours are sometimes required.
• Must be able to stand or walk for an entire shift.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessJob Summary
The VIP Manager is responsible for overseeing all aspects of the VIP guest experience, ensuring the highest level of personalized service, satisfaction, and attention to detail. This leadership role works collaboratively with Front Office, Housekeeping, Food & Beverage, Security, and Executive Management to ensure that all VIP arrivals, stays, and departures are seamless and exceed brand standards.
Education & Experience
Minimum 2–3 years of experience in Front Office, Guest Relations, or Luxury Service within hospitality.Strong interpersonal and communication skills; bilingual or multilingual preferred.Ability to handle confidential information and high-profile guests with discretion.Excellent organizational skills with the ability to manage multiple priorities.Proficient in hotel property management systems (PMS), CRM tools, and Microsoft Office.Skills & Competencies
Exceptional Guest ServiceAttention to DetailProfessionalism & DiscretionProblem-Solving & Decision-MakingLeadership & Team CollaborationEmotional Intelligence & Cultural AwarenessPhysical Requirements
Must be able to work flexible hours, including nights, weekends, and holidays.Ability to work in a fast-paced environment and manage high-stress situations, particularly during peak periods and large events. Read LessJob Summary
The Guest Services Manager oversees all aspects of the guest experience, ensuring exceptional service from check-in to check-out while managing guest service operations, including bell services, concierge, and PBX. This role also requires close coordination with events and sales teams to deliver seamless experiences for both individual guests and large groups. The Guest Services Manager is responsible for leading a team to maintain high service standards, resolve guest concerns, and support the resort’s overall objectives.
Education & Experience
• Experience: Minimum of 3-5 years in a managerial role in guest services, preferably in a resort or convention hotel setting.
• Skills: Strong leadership, communication, and organizational skills; proven ability to handle guest complaints and deliver service recovery; experience managing group and convention-related logistics.
• Knowledge: Proficiency in property management systems (PMS), guest service technologies, and event management platforms.
• Education: Bachelor’s degree in Hospitality Management or related field preferred, or equivalent experience.
Physical Requirements
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Ability to work in a fast-paced environment and manage high-stress situations, particularly during peak periods and large events.
Job Summary
We are seeking a skilled Security Manager to oversee and manage our company's security operations. The ideal candidate will have a strong background in security management, risk assessment, and crisis management. This role requires leadership skills, attention to detail, and the ability to ensure a safe and secure environment for employees, customers, and assets. The Security Manager will respond directly to the Director of Security.
Education and Experience
• Bachelor’s degree in criminal justice, Security Management, Hospitality experience, or related field preferred.
• Proven experience in security management, law enforcement, or military roles, with at least 3 years in a leadership position.
• Strong understanding of security principles, practices, and technologies.
• Excellent leadership and team management skills.
• Analytical mindset with the ability to assess risks and develop mitigation strategies.
• Excellent communication and interpersonal abilities.
• Crisis management and problem-solving skills.
• Integrity and professionalism in handling sensitive security information.
• Adaptability and flexibility in responding to security incidents and emergencies.
• Proficiency in security management software, surveillance systems, and Microsoft Office suite.
• Understand significance of a culture environment and transition to a 5-star resort.
Skills and Competencies
• Security management
• Risk assessment
• Crisis management
• Leadership
• Communication
• Problem-solving
• Team management
• Adaptability
• Integrity
• Analytical skills
Additional Information
• The role is crucial in maintaining the hotel’s reputation and ensuring an exceptional experience for guests.
• Applicant must be proactive in identifying potential security threats and implementing effective measures to mitigate risks.
• This job description can be customized to fit the specific needs and values of the resort, ensuring we attract qualified candidates who align with Director of Security operational goals.
Job Summary
The Coffee Shop Attendant / Cashier is responsible of accepting payment for food and beverages and making proper change for guests and fellow employees. Also, he/she interacts with guests while offering and serving different options of food and beverages, according to the Coffee Shop or Outlet menu, charge the guests for their selection and make sure to extend a memorable experience to all our guests.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred.Fully Bilingual (English/Spanish).High school graduate.Previous experience in similar position preferred.Basic knowledge of Food & Beverage preferred.Able to work a flexible schedule including weekends and holidays.Micros system knowledge preferred.Physical requirements
Flexible and long hours sometimes required.Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift. Read LessJob Summary
The Wellness Attendant is responsible for ensuring a seamless, luxurious, and relaxing experience for all guests. This role involves maintaining impeccable cleanliness and hygiene standards, providing excellent guest service, and supporting day-to-day operations of the spa and wellness facilities. The ideal candidate is attentive, proactive, and passionate about delivering outstanding guest experience in a prestigious environment. This role oversees the cleanliness and organization of the spa, fitness facilities and spa poolside areas.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is required.
• Minimum of 1 year experience in spa, wellness, hospitality, or recreation facility roles preferred.
• Excellent verbal and written communication skills.
• Knowledge of basic safety and first aid principles is advantageous.
• Proficient in computer systems and applications.
Skills & Competencies
• Can maintain strong attention to detail and uphold high hygiene standards.
• Has the ability to provide exceptional guest service while projecting a positive, healthful, and welcoming image.
• Can solve problems effectively, manage time efficiently, and handle multiple tasks simultaneously.
• Has the ability to stay organized while maintaining a professional and approachable demeanor that reflects the organization’s values.
• Can adapt quickly to changing priorities and support the team in achieving operational goals.
• Can thrive in a fast-paced, luxury spa setting while maintaining composure, professionalism, and a calm presence.
• Has the self-motivation to take initiative, anticipate guest needs, and proactively support smooth operations without constant supervision.
• Is able to collaborate effectively with colleagues, supporting teamwork and contributing to a positive and professional spa atmosphere.
Physical Requirements
• Ability to work flexible hours, including weekends and holidays as required.
• Ability to stand for long periods of time.
• Can bend, stoop, reach above and below the waist, push, pull, and climb stairs or ladders as needed.
• Ability to lift and carry up to 50 pounds, and assist with light physical tasks when needed.
Job Summary
The Cage Cashier, which may also be referred to as Front Window Cashier, Fill Bank Cashier or Marker Bank Cashier, is responsible for controlling his/her individual bankroll during their assigned shift. He/She also prepares the summary of all receipts and disbursements made during the shift.
Education & Experience
• High School diploma or equivalent
• Bilingual (English and Spanish) required
• Must be licensed by Puerto Rico Tourism Company
• Knowledge of casino rules, regulations and procedures, preferred
• Previous cashier or bank teller experience preferred
• Computer literate
Physical Requirements
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours sometimes required.
Read Less