Thank you for your interest in the Cabana Butler Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Cabana Butler Server plays a key role in delivering an elevated, personalized poolside experience for guests in our premium cabana areas. This dynamic position combines attentive food and beverage service with exceptional guest care, creating memorable moments in a luxury resort setting. Whether offering bottle service, recommending signature drinks, or coordinating dining reservations, this team member ensures that each cabana guest feels valued, pampered, and immersed in a five-star resort experience.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience in a similar role in hospitality or food and beverage service preferred.
• Knowledge of cocktails, wines, and food service techniques is a plus.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Has the ability to maintain strong attention to detail, ensuring each cabana is perfectly set with clean linens, stocked amenities, and a visually appealing presentation.
• Can deliver exceptional guest service by responding promptly, courteously, and professionally to guest needs, preferences, and special requests in a luxury poolside setting.
• Has the ability to work collaboratively with bar staff, pool attendants, and fellow team members to ensure smooth and coordinated operations.
• Can manage time effectively and prioritize tasks to provide seamless service during high-volume periods or while attending to multiple VIP cabanas.
• Has the ability to work a flexible schedule, including weekends, holidays, and peak resort hours, to align with business and guest needs.
• Has the ability to communicate clearly, confidently, and professionally with guests and team members to foster a warm and engaging environment.
• Can maintain a positive attitude and composure while working in a fast-paced, high-demand luxury resort setting.
Physical Requirements
• Flexible and long hours are sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessThank you for your interest in the The Vault Cocktail Server position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Vault Cocktail Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner within a dynamic and theatrical setting. This role combines traditional table service with light performance, including participation in choreographed dance routines during select service periods. The server must be energetic, engaging, and comfortable in an immersive, entertainment-driven environment. He/she is also responsible for receiving and delivering guest orders and collecting payment while maintaining the elevated atmosphere of the speakeasy concept.
Education & Experience
• High School diploma or equivalent.
• Minimum of 1 year of serving experience in restaurants or related field, experience in a luxury hospitality setting is preferred.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Alcohol Training Certification (TIPS) preferred.
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Skills and Competencies
• Demonstrates strong presence with confidence and charisma while interacting with guests in an immersive, entertainment-driven environment.
• Comfortable participating in choreographed group movements or light dance routines, contributing to the unique atmosphere of the outlet.
• Able to maintain character, energy, and mood throughout service, supporting a consistent and engaging speakeasy-style experience.
• Exhibits a high level of attention to detail, ensuring every food and beverage is served with precision, correct presentation, and in line with luxury brand standards.
• Maintains elegant and composed movement while transporting trays of cocktails and food through dynamic, high-traffic areas.
• Demonstrates time management and multitasking abilities to ensure timely delivery of orders during high-volume or performance-heavy service periods.
• Communicates clearly and professionally with both guests and team members, offering engaging and informed service while supporting the outlet’s immersive storytelling.
• Understands the menu offerings in depth, including ingredients, pairings, and guest preferences, to anticipate needs and enhance the overall guest experience.
• Can apply knowledge of luxury service standards (e.g., Forbes Travel Guide, AAA Diamond Ratings), delivering service that reflects poise, polish, and personalized hospitality.
Physical Requirements
• Flexible and long hours are sometimes required.
• Must be able to stand or walk for an entire shift.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessJob Summary
The Barback/Bar Apprentice supports the bartender and service team by ensuring the bar is fully stocked, clean, and operating efficiently throughout service. This role is responsible for replenishing supplies such as liquor, ice, garnishes, and glassware, assisting with inventory and keg changes, and maintaining cleanliness in all bar areas. The Barback also helps monitor guest needs at the bar, ensuring timely and friendly service in a fast-paced environment. Working closely with the bartender and other team members, the Barback plays a key role in delivering smooth operations and exceptional guest experiences.
Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• At least 1 year of experience in a restaurant setting, such as a busperson, counter attendant, or cocktail server.
• General understanding of common beverages, garnishes, and bar terminology.
• Strong communication, interpersonal and customer service skills.
• Fully bilingual (English and Spanish).
• Safety and Food Handling Certification.
• Valid Alcohol Training Certification (TIPS)
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
Physical Requirements
• Flexible and long hours sometimes required.
• Routinely required to bend, stoop, stand, and walk for extended periods.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.
Read LessJob Summary
The Office Manager for the Engineering Department provides critical administrative and operational support to the departmental leadership. This role serves as the central hub for the department, managing clerical duties, financial processes, and project coordination while acting as a key liaison with other hotel departments. This position is essential for maintaining the efficiency and organization of the back-of-house engineering function.
Education & Experience
• High school diploma or equivalent required; college coursework in Business Administration, Communications, or a related field preferred.
• Minimum of 2-3 years of office management or administrative experience, preferably in a technical, engineering, or hospitality environment.
• Fully bilingual (English and Spanish) with excellent written and verbal communication skills.
• Must be proficient in company-approved software (MS Office/Google Workspace); ability to troubleshoot basic spreadsheet functions and PC issues.
• Working knowledge of financial processes: executing purchase orders, maintaining departmental checkbooks, assisting with month-end closing, and reviewing financial statements for variances.
• Experience with project coordination support, including scheduling, document organization, and meeting facilitation.
Skills and Competencies
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Ability to serve as a liaison between technical staff, management, and external contacts with professionalism and tact.
• A proactive, resourceful, and solutions-oriented mindset. Ability to troubleshoot minor IT issues, improve processes, and anticipate the needs of the engineering team with minimal supervision.
• Ability to handle sensitive and confidential information (e.g., financial data, personnel matters, proprietary project details) with the highest degree of integrity.
• Exceptional ability to prioritize, multitask, and manage time in a fast-paced environment. Proven skill in providing administrative support for projects, including timeline coordination, meeting management, and document organization.
Physical Requirements
• Long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to remain seated at a workstation for extended periods while working on a computer. Must also be able to move about the office environment frequently to access filing cabinets, office equipment, and interact with staff.
Read LessJob Summary
The Telephone Sales Agent/Order Taker is responsible for taking, communicating and processing guest orders accurately and timely. He/she is also responsible for ensuring that all paperwork is in order and proper payment is collected.
Education & Experience
• High School graduate.
• Experience in a hotel or a related field preferred.
• Fully bilingual (English and Spanish).
• Able to work a flexible schedule, including weekends, holidays, and nights.
Physical Requirements
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Read LessJob Summary:
The Purchasing Agent is responsible for assisting in the purchasing process, creating and managing purchase orders (POs), and handling all related tasks to ensure the hotel is supplied with the necessary goods and services. The Purchasing Agent plays a key role in obtaining competitive bids, negotiating prices, and ensuring the hotel receives the best products at the most cost-effective rates, thereby contributing to the overall profitability of the hotel.
Education & Experience:
• High School diploma or equivalent; experience in hotel purchasing or a related field preferred.
• Progressive experience in a hotel environment or relevant courses in purchasing, business, or hospitality management preferred.
• Bilingual in English and Spanish preferred to effectively communicate with a diverse range of vendors and team members.
• Ability to understand and utilize basic computer equipment and applications, including word processing and spreadsheet software.
Physical requirements:
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Read LessJob Summary
The Group Billing Coordinator ensures proper review, timely processing and communication of all guest and group billing and collection thereof in accordance with the Hotel's standard operating procedures.
Education & Experience
• High school graduate.
• College degree in a related field.
• Experience in a hotel or related field preferred.
• Fully bilingual (English/ Spanish).
• Computer proficiency.
• Able to work a flexible schedule including weekends and holidays
Physical Requirements
• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Job Summary
The Casino Surveillance Agent is responsible for monitoring and safeguarding all casino and hotel operations through advanced surveillance systems. This role plays a vital part in protecting the integrity of casino operations by conducting discreet surveillance of key areas, including but not limited to the Count Rooms, Coin Room, Slot machines, Booths, Cashier Areas, Cage, and Vaults. The agent identifies, investigates, and documents suspicious, illegal, or unusual activities while ensuring compliance with all applicable federal, local, and gaming regulations.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
• Knowledge of casino rules, regulations, and operational procedures.
• Minimum of one (1) year of experience in surveillance, security, law enforcement, or a related field preferred.
• Previous experience in a casino or gaming environment strongly preferred.
• Familiarity with surveillance software, and digital video recording technology preferred.
Skills & Competencies
• Ability to closely monitor activity and detect irregularities or violations with precision.
• Efficiently manage multiple monitors, tasks, and incidents simultaneously without loss of focus.
• Capable of evaluating situations objectively and identifying patterns or suspicious behaviors.
• Strong verbal and written communication skills to effectively document incidents and relay findings.
• Maintain calm and clear judgment during high-pressure or emergency situations.
• Comfortable troubleshooting basic technical issues with surveillance equipment or software.
• Quickly adapt to new surveillance technologies, procedures, and regulatory changes.
Physical Requirements
• Ability to remain seated and vigilant for extended periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Read LessJOB SUMMARY
The PBX Agent (Communications Operator) is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.
Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Fully bilingual (English and Spanish).
• Able to work a flexible schedule, including rotative shifts, holidays and weekends.
Physical requirements:
• Flexible and long hours sometimes required.
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Read LessJob Summary
The Garde Manger Chef is responsible for preparing and overseeing high-quality cold food items in accordance with standardized recipes, presentation standards, and food safety requirements. This role specializes in salads, cold appetizers, dressings, pâtés, terrines, charcuterie, and cold buffet displays, ensuring visual appeal, freshness, and consistency. The Garde Manger Chef supervises and trains kitchen staff, manages inventory and ordering, controls food costs, and ensures strict compliance with food safety and sanitation standards, particularly for cold storage and handling. The position contributes to menu development, banquet and buffet execution, and overall kitchen efficiency. Administrative responsibilities include scheduling, record-keeping, and supporting operational and service excellence.
Education & Experience
• High School diploma or equivalent required.
• Formal culinary training or apprenticeship preferred, with focus on cold kitchen, garde manger, or classical cuisine.
• Minimum 2 years of experience as a Garde Manger Chef or Pantry Chef in a professional kitchen.
• Prior experience in kitchen supervision or leadership strongly preferred.
• Experience with inventory management, ordering, and food cost control a plus.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, and food safety standards.
Skills & Competencies
• Strong expertise in cold food preparation, including salads, cold appetizers, charcuterie, pâtés, terrines, dressings, and cold sauces, with attention to detail and consistency
• Ability to supervise, train, mentor, and motivate kitchen staff to meet high standards of quality, efficiency, and professionalism
• Excellent verbal and written communication skills to clearly convey instructions, provide constructive feedback, and collaborate with all levels of staff, from kitchen team members to management and front-of-house personnel
• Strong organizational skills with the ability to prioritize tasks, manage prep schedules, and maintain workflow during high-volume service periods
• Creative eye for presentation and plating, ensuring visually appealing displays for à la carte service, buffets, and banquets
• Commitment to delivering excellent guest experiences, including accommodating dietary restrictions, allergies, and special requests
• Ability to quickly address operational challenges and adapt to changing service demands
Physical Requirements
• Flexible and long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for entire shift.
• Ability to work in hot and cold environments.
• Strong manual dexterity and knife skills.
