Helpdesk Specialist – Job Description
Position Title: Helpdesk Specialist
Department: Information Technology
Location: Farmington (with occasional travel to the remote offices if needed)
Employment Type: Full‑Time
Position Overview
The Helpdesk Specialist provides frontline technical support for approximately 130+ Windows PC users, 100+ mobile device users, 130+ VoIP phones, and 60+ networked printers across ten office locations in the Southwest region. This role ensures prompt resolution of IT issues, excellent customer service, and reliable day‑to‑day operation of the company’s technology environment.
The ideal candidate is highly organized, customer‑focused, and experienced in Microsoft‑based systems within a multi‑site environment.
Key Responsibilities
End‑User Support
Provide Tier 1–2 technical support for Windows desktop/laptop systems, mobile devices (iOS/Android), printers, and VoIP phones.Respond to requests and communications in a timely and professional manner.Troubleshoot hardware, software, and network issues; escalate to senior IT staff when necessary.Assist users with Microsoft and other applications, account access, and system navigation.Support remote workers and resolve connectivity issues.Device & System Administration
Configure, deploy, and maintain Windows PCs, mobile devices, printers, and peripherals.Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory.Perform installation, updates, and patching of software and supported systems.Network & Telecommunications Support
Provide basic support for network connectivity across all offices.Configure and troubleshoot VoIP phones, voicemail, and call routing issues.Operational Maintenance
Maintain accurate inventory of IT assets including but not limited to PCs, mobile devices, printers, and phones.Document troubleshooting steps, procedures, and recurring issues.Assist with lifecycle management, including device replacement and upgrades.Monitor system alerts, backups, and routine maintenance tasks as assigned.Customer Service & Communication
Deliver a high level of customer service to employees with varying levels of technical expertise.Communicate issue status, resolutions, and recommendations clearly and professionally.Work collaboratively with IT leadership to identify opportunities for process improvement.Qualifications
Required
2+ years of experience in a helpdesk, desktop support, or IT support role.Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard business applications.Experience supporting mobile devices (iOS and/or Android).Familiarity with VoIP phone systems and networked printers.Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi).Excellent problem‑solving skills and attention to detail.Strong interpersonal and communication skills.Preferred
Experience supporting multi‑site environments.Familiarity with Active Directory, Azure AD, and MDM solutions (Intune, etc.).CompTIA A+, Network+, or similar certification.Experience in industrial services, field services, or similar environments.Working Conditions
Occasional travel to regional office locations.Ability to lift and carry equipment (up to 50 lbs.).Must be able to work on-site full time; occasional after-hours support during outages or maintenance windows may be required.Why Join Us?
Work in a dynamic and hands‑on IT environment supporting essential operations.Opportunities for professional growth and cross‑training.Contribute meaningfully to a team that supports critical industrial field services across the Southwest.Medical, dental, and vision insurancePaid Time Off/ Sick Time401(k) retirement plan with company contribution/ Profit Share PlanJob description:
Administrative Clerk / Weekly Pay!
Riley Industrial Services has an immediate opening for an Administrative Clerk in Lubbock, TX. Duties include processing receipts, CDL driver logs, timecards, advanced spreadsheeting, auditing, and payroll hour consolidation. Must be able to deal well with clients and staff in an industrial work environment. Must be able to travel to Odessa, TX, for short-term assignments with per diem paid.
Must have and maintain a valid driver's license, pass a background clearance, and conform to drug and alcohol testing programs.40 hours per week with overtime paid if required. Monday through Friday schedule, no weekends.Must have knowledge of Microsoft Office, particularly Excel and Access, and be able to pick up new software applications.Must be highly skilled in computer systems applications, very organized, level demeanor, and multi-task oriented.Job Type: Full-time
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:
Day shiftMonday to FridayNo weekendsExperience:
Microsoft Office: 1 year (Preferred)License/Certification:
Driver's License (Required)Ability to Relocate:
Lubbock, TX 79416: Relocate before starting work (Required)Work Location: In person
New Attendance Bonus of up to $1000/month!
Riley Industrial Services has immediate openings for full-time CDL-A operators w/ tanker endorsement. Daily job duties will include operating vacuum and hydro excavation trucks that use high-pressure water and vacuum systems in order to trench, pothole, spot lines, expose leaks, clean tanks, pits, cattleguards, etc. Experience preferred, but not necessary. Willing to train the right individual.
Must have a valid CDL driver’s license w/ tanker endorsement.Must be able to pass a pre-employment drug test (including marijuana).Must be willing to travel when required.Must be in good physical shape and capable of lifting 80-lbs.Experience preferred but not required.Pay is DOE.Riley Industrial Services has immediate full-time permanent positions available for journeyman painters. You'll be required to sandblast & coat steel structures, pipe, I-beams, tanks, etc.
Must have a valid driver's license (no interlocks, state ID's, etc.)Must be able to pass a pre-employment drug test (including marijuana)Must have at least 1-yr experience in sandblastingMust have reliable transportation & phoneMust be willing to travel when requiredJob Type: Full-time
WEEKLY PAY!
Riley Industrial Services is accepting applications for skilled helpers & laborers. Most of the work will occur in an oil field or a power plant environment. YOU WILL GET DIRTY!
Must have a valid driver's license (no state ID's, interlocks, etc...)Must be able to pass a pre-employment drug test (including marijuana)Must be willing to travel (we pay per diem and provide the transportation)Must be flexible with scheduling, as we are a 24/7 on-call companyMust be in good physical shape and capable of heavy liftingMust be able to work in inclement weather (cold, wet, rain, snow, heat, etc...) Read LessCompany Overview
Riley Industrial Services, Inc. is a family-owned corporation with over 50 years of experience in providing top-notch industrial services. Established in 1970, we pride ourselves on our commitment to quality workmanship and customer satisfaction, serving a loyal client base across multiple locations in the southwestern United States.
Job description
Our company is hiring an experienced candidate to join us as a Diesel Mechanic who will be required to pass D.O.T. physical.
As a mechanic, you are responsible for repairing and maintaining diesel vehicles and equipment.
You will also be required to perform diagnostic tests and troubleshooting on various diesel vehicles and equipment. Preparing reports on repair and maintenance is an essential task for this job role.
You should possess sound knowledge of diesel engine components and their parts. You should have excellent team skills and the ability to complete the work on time. For this job position, you should hold a valid driver’s license and a clean driving record.
Prior experience working as a Diesel Mechanic will be an added advantage for the candidate. You should have strong communication skills as you will be communicating with fellow employees and supervisors on a day-to-day basis.
Responsibilities
Checking if the functionalities of the vehicles and equipment are working properly.Conducting repairs and diagnostics on the vehicles and equipment.Troubleshooting the faults.Prepare and maintain the diagnostic report for future use.Perform the general maintenance of the vehicle and equipment.Conduct test drives and other routine checks.Perform inspections on the vehicles, such as oil changes, tire rotations, and others.Maintaining cleanliness on the shop floor and surrounding areas.Working in collaboration with the repair team and other team members.Requirements
Must have a valid driver’s license.Must be able to pass a pre-employment drug test that includes marijuana.Working experience as a Diesel Mechanic, Auto Mechanic, or a similar position.Excellent problem-solving skills.Strong work ethic.Great interpersonal and troubleshooting skills.Exceptional oral and written communication skills.Strong organizational skills.Ability to work in a team or individually as and when required.Ability to manage and handle multiple tasks.Hard-working and physically able individual.Good time management abilities.Exceptional attention to detail.Pay: $22.00 - $28.00 per hour
Odessa, TX
TOP PAY IN THE INDUSTRY! (Dependent On Experience)
Riley Industrial Services has immediate full-time permanent positions for a journeyman Painter/Sandblaster. You'll be required to sandblast & coat steel structures, pipe, I-beams, tanks, etc.
Must have a valid driver's license (no interlocks, state IDs, etc.)Must be able to pass a pre-employment drug test (including marijuana)Must have at least 1-yr experience in sandblastingMust have reliable transportation & phoneMust be willing to travel when requiredBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insuranceEarned TimeReferral programVision insuranceNew Attendance Bonus of up to $1000/month!
Riley Industrial Services has immediate openings for full-time CDL-A operators w/ tanker endorsement. Daily job duties will include operating vacuum and hydro excavation trucks that use high pressure water and vacuum systems in order to trench, pothole, spot lines, expose leaks, clean tanks, pits, cattleguards, etc. Experience preferred, but not necessary. Willing to train to the right individual.
Must have a valid CDL driver’s license w/ tanker endorsement.Must be able to pass a pre-employment drug test (including marijuana).Must be willing to travel when required.Must be in good physical shape and capable of lifting 80-lbs.Experience preferred but not required.Pay is DOE.Riley Industrial Services, Inc. has immediate openings for experienced journeymen painters & coaters for our branch in Lubbock, TX. Painting I-beams, pipe, meter runs, vessels, tanks, etc. Experience spraying with both airless & conventional. We're NOT looking for commercial or house painters, but rather industrial painters!
2+ years of industrial painting is required.Applicants must have a valid driver's license. (No state IDs or interlock)Must be able to pass a pre-employment drug & alcohol test.Must be in good physical condition.Must be willing to travel. Transportation & Per Diem is provided when overnight travel is required.Job Type: Full-time
What We Offer
Competitive pay (based on experience)Comprehensive and affordable medical, dental, vision, and life insurance401(k) with employer contributionsA team that values safety, dependability, and a strong work ethicPay: $18.00 - $22.00 per hour
Now Hiring: Full-Time CDL Operators!
Riley Industrial Services is growing fast and looking for CDL-A or CDL-B Operators with tanker endorsements to join our hard-working team. We specialize in hydro excavation and vacuum truck operations—critical work that supports trenching, potholing, leak detection, tank cleaning, and more.
Whether you're experienced or just getting started, we want to hear from you. We’re willing to train the right individual!
What You’ll Do as a CDL-A or B Truck driver with tanker endorsement:
Operate vacuum and hydro excavation trucks using high-pressure water and vacuum systemsPerform trenching, potholing, leak spotting, line exposure, tank cleaning, and moreTravel to job sites as neededWork in outdoor and physically demanding environmentsRepresent Riley Industrial with professionalism and safety at top of mindWhat We Offer our CDL-A or B Truck drivers with tanker endorsement:
Attendance Bonus: Up to $1000/monthCompetitive pay (based on experience)Comprehensive and affordable medical, dental, vision, and life insurance401(k) with employer contributionsPaid holidays, sick days, and vacationOn-the-job training for those new to the industryA team that values safety, dependability, and a strong work ethicRequirements of the CDL-A or B Truck drivers with tanker endorsement:
Valid CDL-A or B license with tanker endorsementMust pass a pre-employment drug test (including marijuana)At least 21 years old, with one year of driving experiencePhysically fit and able to lift up to 80 lbsWillingness to travel as needed