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Ricoh USA Inc.
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  • Job DescriptionField Representative II, Field Services Support POSITIO... Read More
    Job Description

    Field Representative II, Field Services Support POSITION PROFILE
    Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment.
    Job Duties and Responsibilities Achieves expected productivity levels associated with assigned workload and level of experience. Manages territory, inventory, and customer relationships. Demonstrates excellent technical and customer relation skills. Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. Demonstrates technical expertise Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment. Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions. Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. Demonstrates required digital competencies associated with assigned products and level assignment. Completes technical training on new equipment as assigned. Manages territory Effectively executes all required territory management and call handling procedures. Works closely with sales partners to maximize equipment leads and upgrade opportunities. Maintains and manages own parts inventory with a high degree of accuracy. Adheres to territory back-up plans. Completes all required administrative tasks in an accurate and timely manner. Complies with all company policies. Customer Service Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Provides technical assistance to less experienced technicians. Exhibits professional appearance and demeanor at all times. Maintains productive, professional relationships with all company personnel. Is a positive and contributing team member. Responsible for maintaining a "car stock" inventory. Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience. Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business. KNOWLEDGE, Skills And Abilities Typically: Requires a strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency. Possesses a methodical approach to resolving problems. Possesses strong interpersonal and verbal communications skills. Possesses excellent customer service skills including ability to follow up to ensure closure of issues. Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications. The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the particular problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed. Possesses working knowledge of and application of PC's and associated software applications. Working Conditions, MENTAL and PHYSICAL DEMANDS Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. Working conditions regularly expose individuals to conditions that could result in minor cuts and burns; frequent exposure to chemical solvents and cleaners. Shift work, overtime, stand-by and/or on-call may be required. Requires daily internal contact with the service call center via telephone and wireless to receive and provide instructions concerning service requests. Routinely requires direct contact with parts department to receive parts ordered. Also, routinely requires direct contact with the Field Technology Service Manager to review work, receive direction and discuss customers' concerns and problems. Requires daily external contact with customers (typically office / IT managers and machine operators) for the purpose of investigating and resolving equipment problems. The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. In the case of technicians assigned a walking territory, extensive foot travel is necessary. A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Office Services Specialist  

    - Baltimore
    Job DescriptionLegal Senior Onsite Service Specialist Legal Environmen... Read More
    Job Description

    Legal Senior Onsite Service Specialist

    Legal Environment Responsibilities:
    Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments). As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette. Assist with scheduling needed equipment, labor, and supplies for offsite trials.
    General Responsibilities
    Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Handle time-sensitive documents that are confidential in nature. Maintain logs for billing and reporting. Distribute incoming mail and packages, office supplies, and fax transmissions. Deliver completed reproduction work to designated delivery areas. Perform scanning, file conversion, file naming, and encryption tasks. Perform batch printing using Adobe Acrobat Pro. Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines. Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices. Assist facilities with box moves, office moves, and light maintenance duties. Perform occasional cleaning duties and may require periodic overtime.
    Qualifications Must Have:
    High school diploma or GED, coupled with a minimum of one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
    Qualifications Nice to Have:
    Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair.
    Knowledge, Skills, and Abilities:
    Working knowledge of copier and related equipment preferred. Knowledge of shipping/receiving procedures and basic electronics preferred. Ability to work independently and flexibly to complete projects. Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information. Excellent customer relations and verbal communication skills.
    Working Conditions, Mental and Physical Demands:
    Frequent exposure to copier/fax machine noise, toner, and changes in room temperature. Dealing with tight deadlines and quick turnaround times imposes high stress levels. Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing. Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Legal Office Receptionist  

    - Atlanta
    Job DescriptionSenior Legal Receptionist & SwitchboardLegal Receptioni... Read More
    Job Description

    Senior Legal Receptionist & Switchboard

    Legal Receptionist & Switchboard

    Position Profile

    Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States.

    Job Duties and Responsibilities
    Greets the public Distributes name badges to visitors, temporary employees, etc. Schedules meeting rooms for all Answers and transfers calls from all over the United States Participates enthusiastically in company and community service events Performs light administrative duties Performs PC support and administrative duties as needed Acts as a model for Vision, Values, and Mission Builds professional relationships with customers and other teams Responsible for the timely updates of the following: company phone and speed dial lists, Brag Board, and company calendar Responsible for updating the automated messaging center daily Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.) Responsible for ordering, maintaining, and distributing promotional items for Promotional Store Performs other duties as assigned
    Qualifications (Education, Experience and Certifications)

    Typically Requires:
    High school diploma or equivalent 1-3 years of prior switchboard experience
    Knowledge, Skills and Abilities
    Excellent organizational and communication skills MS Office Suite experience, specifically Word and Excel Excellent customer service skills Flexibility and ability to work in a team environment Good communication skills
    Working Conditions, Mental and Physical Demands
    Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.) Moderate dexterity: regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Onsite DOT Delivery Driver  

    - Beaverton
    About the JobOnsite DOT Delivery Driver Position Profile:The Onsite DO... Read More
    About the Job

    Onsite DOT Delivery Driver Position Profile:

    The Onsite DOT Delivery Driver is responsible for the safe, timely, and accurate delivery, pickup, and relocation of customer packages and mail in compliance with customer requirements and all applicable Federal DOT regulations. This position requires strict adherence to delivery safety standards, safe driving practices, and excellent customer service while ensuring proper handling, documentation, and transport of materials.

    Job Duties and Responsibilities:

    Ensure proper receiving, sorting, and purchase order (PO) processing of mail and packages.Load and secure packages and mail safely in box vans or trucks.Pick up mail and packages from designated customer locations and delivery stops.Deliver mail and packages to correct delivery points according to customer requirements.Maintain accurate logbooks in compliance with DOT regulations (electronic or manual).Perform pre-trip and post-trip vehicle inspections to ensure vehicles are safe, clean, and compliant with DOT and state laws.Participate in company safety programs and initiatives.Pre-call customers when required to coordinate deliveries or pickups.Provide professional and courteous customer service at all times.Identify customer needs and take appropriate action, escalating issues when necessary.Maintain professional appearance in accordance with site dress code.Ensure all required delivery paperwork is completed, signed, and processed properly.Load and unload trucks as required.Follow all accident and incident reporting procedures.Meet established productivity and quality standards as outlined by management.Operate warehouse equipment such as forklifts, pallet jacks, and stair climbers, as required.Lift and transport items weighing up to 50 pounds.Assist with backup and route training for new delivery drivers.Perform other duties as assigned.
    Qualifications:

    Education, Experience, and Certifications

    Required:

    Safe driving record with verifiable driving history.Eligibility to operate a commercial vehicle in accordance with FMCSR regulations.Ability to maintain a valid driver's license per company policy.Successful completion of a road test.Valid and current DOT medical card.Minimum age of 20 years, properly licensed in the current state of residence.High school diploma or equivalent.Valid Commercial Driver's License (CDL), if required by state regulations.Ability to read maps and use electronic GPS systems.
    Knowledge, Skills, and Abilities:

    Ability to safely handle oversized and overweight packages.Awareness of at-risk behaviors with the ability to make quick safety corrections.Strong customer service, communication, and presentation skills.Proficiency with smartphones, tablets, and handheld electronic devices.Adequate reading, math, and legible writing skills.Ability to become certified in warehouse equipment operation (forklift, stair climber, pallet jack), as required.
    Working Conditions, Mental and Physical Demands:

    Work conditions may pose safety risks if proper lifting, handling, and driving procedures are not followed.Frequent stooping, bending, squatting, kneeling, and reaching required.Physical effort required to lift and move mail and packages weighing up to 50 pounds.Ability to interpret and apply detailed instructions, operational policies, and delivery requirements.Work environment may include office, warehouse, and vehicle settings with varying temperature and noise levels.Ability to work independently and manage assigned routes effectively.
    The above statements describe the general nature and level of work performed by individuals assigned to this role and are not intended to be an exhaustive list of responsibilities, skills, or working conditions.

    About the Company

    Mission and VisionAt Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity. Read Less
  • Call Services Specialist  

    - Chicago
    Job DescriptionPosition Profile This role serves as a primary point of... Read More
    Job Description

    Position Profile

    This role serves as a primary point of contact for clients, vendors, visitors, and other callers reaching the firm by phone or in person. Based in a firm office, this role answers high-volume inbound calls from across the country, routes calls accurately, takes detailed messages, and escalates urgent matters in line with firm procedures. The position helps deliver a consistent, professional caller and visitor experience for offices nationwide and supports lawyers and business professionals across multiple locations and time zones. In addition, the role provides front-desk reception services, greets and assists visitors, manages meeting room scheduling, and supports administrative and operational needs across the office.

    Switchboard & Call Management
    Answer and transfer high-volume inbound calls promptly and professionally. Route calls accurately to lawyers, business professionals, practice groups, and administrative teams across multiple locations. Take complete and accurate messages, including caller details, urgency, and preferred response method. Provide approved general information such as office contacts, directions, and routing assistance. Recognize urgent or sensitive matters and escalate them according to established procedures. Update automated messaging systems and maintain current knowledge of directories, call-handling procedures, and time-zone differences.
    Administrative & Operational Support
    Identify recurring call-routing issues or service gaps and share feedback to improve operations. Serve as a model for the organization's mission, vision, and values while building strong professional relationships across teams.
    Qualifications
    High school diploma or equivalent required. 1-3 years of prior switchboard, reception, call center, or client service experience preferred. Experience in a law firm or professional services environment preferred.
    Knowledge, Skills & Abilities
    Excellent verbal communication skills and a polished, professional phone presence. Strong listening skills, judgment, and attention to detail. Ability to manage a high volume of calls with accuracy and composure. Strong organizational skills and dependable follow-through. Ability to work effectively with multiple offices and teams across the country. Proficiency with multi-line phone systems, Microsoft Office (Word, Excel), and call-handling or ticketing tools. Excellent customer service skills and the ability to work collaboratively in a team environment. Ability to maintain confidentiality and handle sensitive situations appropriately.
    Working Conditions & Physical Demands
    Standard office environment with normal lighting, temperature, and noise levels. Work involves sitting for extended periods Regular use of a computer, phone system, and other office equipment requiring moderate dexterity and hand-eye coordination. Must be able to interpret and apply complex information and communicate clearly with diverse audiences.
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Area Customer Service Coordinator  

    - Chicago
    Job DescriptionJob Title: Area Customer Service Coordinator Summary: J... Read More
    Job Description

    Job Title: Area Customer Service Coordinator

    Summary:

    Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

    Roles and Responsibilities:

    Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
    Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
    Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
    Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.
    Qualifications Must Have:

    High school diploma with at least 12 months of relevant work experience
    Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
    Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.
    Qualifications Nice to Have:

    Additional education beyond high school is encouraged.
    Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
    Demonstrated with prior experience in customer service or related fields.
    Commitment to personal growth and accountability through ongoing education and development opportunities.
    In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Legal Operations, Field Manager  

    - Los Angeles
    Job DescriptionLegal Operations, Field ManagerPOSITION PROFILE This ro... Read More
    Job Description

    Legal Operations, Field Manager

    POSITION PROFILE
    This role is responsible for the execution and management of all Managed Services operations across designated area site locations within the assigned territory. The position ensures operational strategy alignment and contractual compliance to drive consistency in site performance and service excellence.

    The role also leads account expansion and renewal efforts, with a strong focus on employee selection, development, succession planning, customer experience, and achieving site-level financial objectives. This position is a key member of the Area Operations team.
    JOB DUTIES AND RESPONSIBILITIES Team Leadership & Talent Development Promote effective use of internal recruiting and selection processes to attract and hire top talent Identify employee training and development needs through competency assessments and Ricoh training programs Arrange assignments and development opportunities to enhance team capability and engagement Directly manage Managed Services employees within the assigned area Oversee and conduct on-site evaluations of FSR performance Establish clear goals, roles, and responsibilities; hold team members accountable (internal and external) Monitor, evaluate, and recognize employee performance through programs such as Ricoh Recognizes Address performance issues and implement improvement plans with appropriate managerial action Support succession planning through development of promotable talent Participate in onboarding and ongoing development of Area resources Operations & Service Delivery Ensure timely execution of Managed Services initiatives in alignment with quality standards and best practices Identify service delivery gaps and implement process improvements within client or Ricoh frameworks Conduct account certifications to assess service delivery and drive continuous improvement Assist with new site installations and expansions, validating operational readiness and customer satisfaction Oversee onboarding processes including order management, billing, technical services, and professional services Maintain knowledge of Ricoh services, solutions, and internal structure Facilitate internal communication cadence as required Ensure adherence to Service Excellence standards and site SOPs Customer Relationship Management Develop and maintain strong relationships with internal and external customers Facilitate meetings with key customer stakeholders regarding contractual obligations, initiatives, and value-added services Create a customer-focused environment through feedback mechanisms and satisfaction surveys Conduct regular site visits to evaluate service delivery and gather end-user feedback Own customer escalations, including root cause analysis and resolution Prepare and deliver customer reports, presentations, and business reviews Financial & Administrative Management Ensure profitability of assigned accounts at the site level; partner with Area Director to achieve financial goals Oversee accurate and timely billing processes Monitor accounts receivable in collaboration with Shared Services Coordinate month-end close and other required accounting activities Implement contract pricing escalations across assigned accounts Establish and manage reporting packages based on customer requirements Support documentation and validation for new business opportunities Change Management & Continuous Improvement Lead and support teams through all phases of change management Empower teams to solve problems and drive process improvements Remove obstacles and facilitate innovative solutions Other Responsibilities Perform additional duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Bachelor's degree preferred 5-7 years of multi-site operations management experience in a client-facing professional environment (facilities management or related outsourcing industry preferred) Completion of Site Manager Level training (for internal candidates) Valid driver's license and required auto insurance coverage per Ricoh policy KNOWLEDGE, SKILLS, AND ABILITIES Strong leadership skills with a proven ability to motivate and manage teams Excellent customer service orientation Strong communication and presentation skills Proficiency in PC applications and relevant software WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Office environment with standard lighting, ventilation, and moderate noise levels Ability to interpret and apply complex information and communicate effectively Work is primarily sedentary but may include walking, standing, bending, and lifting up to 50 lbs. Requires moderate dexterity and use of basic tools (e.g., keyboard, calculator, hand tools, eye-hand coordination)
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Delivery and Set Up Driver  

    - St. Louis
    Job DescriptionDelivery & Set Up Driver Summary: As a Delivery & Set U... Read More
    Job Description

    Delivery & Set Up Driver

    Summary: As a Delivery & Set Up Driver, you'll be at the forefront of our customer experience, ensuring the safe and efficient relocation and delivery of office equipment. Your warm demeanor and attention to detail will directly impact customer satisfaction and future purchase decisions.

    Roles and Responsibilities:

    Safely deliver equipment to the designated location, maintaining adherence to DOT regulations.
    Conduct pre- and post-trip reviews to ensure vehicle safety and cleanliness, while minimizing costs through efficient pick-up and delivery practices.
    Provide basic training and networking installations, fostering a seamless transition for our customers.
    Collaborate with other team members, such as field technicians and dispatch, to ensure smooth operations and timely resolution of issues.
    Ensure all paperwork, including delivery documentation and customer signatures, is accurately completed and processed in a timely manner, maintaining thorough records of transactions.
    Qualifications Must Have:

    High school diploma or equivalent education.
    Safe driving record with a minimum of two years of medium-duty truck driving experience.
    On-the-job technical training in networking and installation.
    Valid driver's license, along with eligibility to drive commercial vehicles according to FMCSR regulations.
    Qualifications Nice to Have:

    Familiarity with smart devices and basic computer skills.
    Certification in operation and use of warehouse equipment.
    Ability to read maps and navigate with electronic GPS systems.
    As a Delivery & Set Up Driver, you'll play a crucial role in our commitment to quality service and customer satisfaction. Join us in delivering transformative experiences and making a positive impact on our customers' journeys.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Job DescriptionLegal On-Site Services Specialist POSITION PROFILE The... Read More
    Job Description

    Legal On-Site Services Specialist

    POSITION PROFILE

    The Legal On-Site Services Specialist provides, facilities, and general office support within a legal environment. The primary focus of this role is maintaining conference rooms, pantries, restrooms, collaborative spaces, and office areas to ensure a clean, organized, and fully functional workplace. The position also supports office setups, supply replenishment, and light print/copy tasks as needed.

    This role interacts with attorneys, paralegals, legal secretaries, and administrative staff and reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager.
    Job Duties and Responsibilities Office & Facilities Responsibilities (Primary Focus) Performs conference room setups and resets for meetings and events. Replenishes conference room supplies, including stationery, beverages, and technology accessories. Cleans and maintains: Pantries and kitchenettes Men's and ladies' restrooms Conference rooms Shower rooms Collaborative areas, billiard room, and Associate Lounge Supports office setups for new arrivals and internal relocations. Performs printer paper replenishment and light upkeep of convenience copiers. Handles box deliveries, internal freight checks, and cleanup of delivery areas. Maintains cleanliness and order of internal stairways and hallways. Identifies and reports facility issues, including General Office Support Distributes office supplies and assists with inventory management. Sorts and distributes incoming mail and packages as needed. Responds to service requests and communicates updates to staff. Delivers items and completed tasks to designated office locations. Interacts professionally with legal staff at all levels. Print/Copy Center Support (as needed) Operates high-volume copiers and scanners for basic document jobs. Performs simple binding, finishing, and document handling tasks. Ensures convenience copiers remain stocked and operational; reports issues to technicians. Maintains basic logs related to print/copy activity when required. Qualifications (Education, Experience, and Certifications) Required High school diploma, GED, or equivalent experience. Strong customer service and communication skills. Ability to work independently, manage time effectively, and adapt to changing priorities. Basic computer proficiency (MS Office, email). Ability to lift/move up to 50 lbs and perform physical tasks such as standing, bending, and walking for extended periods. Preferred Experience in corporate, facilities, or porter services environment. Familiarity with office equipment such as copiers, scanners, and postage machines. Knowledge, Skills, and Abilities Strong attention to detail and commitment to cleanliness and organization. Ability to identify and report facility issues promptly. Good problem-solving and troubleshooting skills. Ability to follow instructions and maintain accurate records. Excellent interpersonal skills and professionalism when interacting with legal staff. Basic understanding of shipping/receiving procedures and office equipment.
    Working Conditions, Mental and Physical Demands
    The role is performed primarily in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels. Regular movement throughout the facility is required to support conference rooms, pantries, restrooms, and common areas.

    Work assignments are varied and may involve interpreting and following detailed instructions, prioritizing multiple tasks, and communicating information clearly to staff at all levels.

    This position requires regular physical activity, including extended periods of standing, walking, bending, reaching, stretching, and occasional climbing. The role also involves lifting, carrying, or moving items weighing up to 50 lbs, such as supply boxes, office materials, and equipment.

    Moderate dexterity is required for tasks involving basic tools, office equipment, and computer use, including hand-eye coordination for cleaning, organizing, and replenishment duties.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less
  • Onsite DOT Delivery Driver  

    - Beaverton
    Job DescriptionOnsite DOT Delivery Driver Position Profile The Onsite... Read More
    Job Description

    Onsite DOT Delivery Driver Position Profile
    The Onsite DOT Delivery Driver is responsible for the safe, timely, and accurate delivery, pickup, and relocation of customer packages and mail in compliance with customer requirements and all applicable Federal DOT regulations. This position requires strict adherence to delivery safety standards, safe driving practices, and excellent customer service while ensuring proper handling, documentation, and transport of materials.
    Job Duties and Responsibilities Ensure proper receiving, sorting, and purchase order (PO) processing of mail and packages. Load and secure packages and mail safely in box vans or trucks. Pick up mail and packages from designated customer locations and delivery stops. Deliver mail and packages to correct delivery points according to customer requirements. Maintain accurate logbooks in compliance with DOT regulations (electronic or manual). Perform pre-trip and post-trip vehicle inspections to ensure vehicles are safe, clean, and compliant with DOT and state laws. Participate in company safety programs and initiatives. Pre-call customers when required to coordinate deliveries or pickups. Provide professional and courteous customer service at all times. Identify customer needs and take appropriate action, escalating issues when necessary. Maintain professional appearance in accordance with site dress code. Ensure all required delivery paperwork is completed, signed, and processed properly. Load and unload trucks as required. Follow all accident and incident reporting procedures. Meet established productivity and quality standards as outlined by management. Operate warehouse equipment such as forklifts, pallet jacks, and stair climbers, as required. Lift and transport items weighing up to 50 pounds. Assist with backup and route training for new delivery drivers. Perform other duties as assigned. Qualifications
    Education, Experience, and Certifications

    Required:
    Safe driving record with verifiable driving history. Eligibility to operate a commercial vehicle in accordance with FMCSR regulations. Ability to maintain a valid driver's license per company policy. Successful completion of a road test. Valid and current DOT medical card. Minimum age of 20 years, properly licensed in the current state of residence. High school diploma or equivalent. Valid Commercial Driver's License (CDL), if required by state regulations. Ability to read maps and use electronic GPS systems. Knowledge, Skills, and Abilities Ability to safely handle oversized and overweight packages. Awareness of at-risk behaviors with the ability to make quick safety corrections. Strong customer service, communication, and presentation skills. Proficiency with smartphones, tablets, and handheld electronic devices. Adequate reading, math, and legible writing skills. Ability to become certified in warehouse equipment operation (forklift, stair climber, pallet jack), as required. Working Conditions, Mental and Physical Demands Work conditions may pose safety risks if proper lifting, handling, and driving procedures are not followed. Frequent stooping, bending, squatting, kneeling, and reaching required. Physical effort required to lift and move mail and packages weighing up to 50 pounds. Ability to interpret and apply detailed instructions, operational policies, and delivery requirements. Work environment may include office, warehouse, and vehicle settings with varying temperature and noise levels. Ability to work independently and manage assigned routes effectively.
    The above statements describe the general nature and level of work performed by individuals assigned to this role and are not intended to be an exhaustive list of responsibilities, skills, or working conditions.

    About Us

    Come Create at Ricoh:

    If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

    Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

    Invest in Yourself:

    At Ricoh, you can:

    Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany