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Richemont
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  • Director of External Boutiques  

    - New York City
    PURPOSE The Director External Boutiques is a key brand ambassador pos... Read More
    PURPOSE The Director External Boutiques is a key brand ambassador position responsible for cultivating long-term client relationships and elevating the A. Lange & Söhne brand experience across a select network of partner-operated boutiques. The role will focus on the development of the Maison's clientele in the Americas ensuring that our external boutiques reflect the values, heritage, and uncompromising standards of German fine watchmaking. Working in close partnership with external retailers, the Director of External Boutiques will help transform boutiques into true relationship hubs for collectors and high-potential clients, fostering loyalty, advocacy, and emotional connection to the brand. RESPONSIBILITIES Retail Performance: * Identify and maximize turnover opportunities. Develop and implement action plans to reach external boutiques teams' KPIs and productivity. * Assess sales potential, define targets and motivate external boutique teams to achieve sales goals. * Supervise sales leads conversion. Activate product launches, events, walk-ins and CRM campaigns. * Provide accurate sales forecasts. * Remain aware of market trends. Provide assessments of external Boutique and competitors' performance (e.g. sales, opening/closing, landlords, activities) to the management. * Provide regular feedback concerning change in customer behavior and comments (e.g. our product positioning, customer service, demands) Clienteling & Relationship Development: * Actively support the development of high-touch, long-term relationships with top clients and collectors across assigned markets. * Partner with boutique teams to identify, nurture, and retain high-potential clients through personalized engagement and tailored experiences. * Champion a disciplined, qualitative approach to clienteling, emphasizing follow-up, storytelling, and meaningful touchpoints. * Collaborate closely with the regional CRM team to elevate client data quality, insights, and client journey management. Brand Experience & Stewardship: * Serve as a guardian of the A. Lange & Söhne brand within external partner boutiques. * Support in-boutique storytelling, watch presentation, and brand rituals that convey Lange's heritage, craftsmanship, and values. * Ensure partner boutiques respect brand guidelines across visual merchandising, service excellence, and client communication. Client Experiences & Activations: * Support and execute intimate client experiences, private viewings, and high-end activations in collaboration with partners, Marketing, and PR. * Ensure client events are thoughtfully curated, highly personalized, and focused on relationship building . * Leverage local cultural nuances in the Americas region to create relevant and authentic brand moments. Cross-Functional Collaboration: * Build trusted, long-term relationships with retail partners based on collaboration and shared brand ambition. * Act as a bridge between partner boutiques and the regional brand organization, sharing client insights and qualitative market feedback. * Work closely with Marketing, PR, CRM, and Brand Education teams to ensure cohesive client journeys across touchpoints. * Coach and inspire boutique teams in watchmaking culture, product knowledge, and client engagement best practices. QUALIFICATIONS * A minimum of 8 years of experience in luxury sales, with demonstrated leadership of managing key accounts * Demonstrated success in delivering sustained growth within premium or ultra-high-end luxury segments in the Americas region * Strong commercial and analytical acumen, covering sell-in/sell-out performance, inventory management, forecasting, and market insights * Exceptional ability to build long-term partnerships, supported by strong desire to entertain high end clients * Genuine enthusiasm for high watchmaking, heritage, and a deep understanding of high-net-worth collectors * Collaborative team player who builds strong, trust-based relationships with internal stakeholders * Readiness for 50% regional travel * Spanish speaking would be a plus Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $170,000-$180,000 Salary will be determined based on relevant skills and experience. Read Less
  • Client Advisor  

    - Miami
    Role Overview Your mission will be to deliver personalized premium cl... Read More
    Role Overview Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors. Responsibilities Develop Client Relationship * Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint * Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking * Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities * Consistently achieve and ideally exceed the sales target, always following retail guidelines * Master the key moments of the sales ceremony * Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique * Handling negotiations and objections with ease * Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience * Remain knowledgeable on industry news and competitors Act as a Maison ambassador * Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. * Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness. * Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer Deliver daily boutique operations * Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique * Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues * Assist in the merchandising and daily maintenance of displays and back-stock * Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit * Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.) Qualifications Education: * College degree preferred Required Experience: * 2 to 5 years of previous experience in luxury retail, service or hospitality environment * General knowledge and or interest of timepiece movements Technical Skills / Abilities: * Strong understanding of Customer Service needs and customer priorities. * Excellent computer skills * SAP exposure is a plus. Personal Skills: * Additional language skills are a plus * Excellent interpersonal and communication skills are required * Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision * Self-starter with team-player approach * Must be available to work retail hours including nights and weekends Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Read Less
  • Sales Associate-Austin  

    - Austin
    Who are we? A High Jewelry Maison with a strong heritage who promotes... Read More
    Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Are you a good match? Ideal candidate for this role will possess a strong ability to develop long lasting client relationships in a fast-paced luxury environment. A natural curiosity for people and an inherent need to provide excellent service is required. A bachelor's degree or jewelry certification with 7 years of experience is preferred. Your ability to effectively communicate in person and in writing will contribute to your success in this role. What are we expecting from you? Reporting to the Boutique Director, you will be responsible for achieving sales goals and balancing daily business and High Jewelry sales, while developing a network of loyal clients. In this role, you will * Be responsible for achieving sales goals by providing exceptional service * Attend social functions within the community to generate new business, invite current and prospective clients to in-boutique events, and reach out through curated clienteling tools * Oversee CRM initiatives including client data capture and accuracy, communication on novelties and events, gifting campaigns, and clientele reporting * Assist in display setup each morning, display breakdown in the evening, and maintain the aesthetic quality of the Boutique * Ability to travel as required More than a role…we recruit for a career! By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. The recruitment process: Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience. Richemont offers a generous compensation and benefits package for eligible employees. We Offer: Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Read Less
  • Manager, Partner Relations  

    - New York City
    About Laureus Sports for Good Foundation USA Laureus Sport for Good U... Read More
    About Laureus Sports for Good Foundation USA Laureus Sport for Good USA is a national nonprofit organization that uses the power of sport to improve the lives of youth and unite communities. Since 2012, we've invested over $30 million into community-based organizations, impacting more than one million young people. We support youth-serving sport programs through grants and capacity building, empower local leaders to drive social change, and organize the youth sport sector through convenings, research, and strategic advisement. Laureus USA is part of the global Laureus network, which includes National Foundations across the world, a Global Foundation, the Laureus World Sports Academy, and the annual Laureus World Sports Awards. Position Summary Laureus USA seeks a highly organized and relationship-oriented professional to serve as Manager, Partner Relations. Based in New York City, this role will support and manage corporate partnerships, with responsibility for maintaining strong partner relationships, delivering high-quality engagement, and ensuring successful execution of partnership activities. Reporting to the Sr. Director, External Affairs, the Manager will serve as a primary point of contact for a portfolio of partners, while also supporting senior leadership on larger, more complex relationships. This role is highly external-facing and requires strong communication skills, attention to detail, and the ability to represent Laureus professionally with a range of stakeholders. The Manager will also play a key role in executing partnership-related programming, including a large-scale internship program and corporate events, ensuring a high-quality experience for all participants and partners. This role is based in-office within the corporate office of a key partner, requiring consistent in-person presence to support relationship management and engagement. Key Responsibilities Partnership Management & Stewardship * Manage and grow a portfolio of corporate partners, serving as the primary relationship lead for day-to-day engagement * Maintain consistent communication with partners, including regular check-ins, updates, and reporting * Ensure high-quality stewardship and delivery against partnership commitments * Support the Sr. Director, External Affairs and Executive Director on management of larger or more complex partnerships * Identify opportunities to deepen partner engagement and strengthen long-term relationships Internship Program Management * Lead the execution of a large-scale corporate internship program in partnership with a key partner, including placement of up to 20 interns annually * Coordinate across partners, program staff, and participating organizations to ensure successful implementation * Serve as the primary point of contact for partners and participants throughout the program * Monitor program progress and ensure a high-quality experience for all stakeholders Events & Partner Engagement * Lead planning and execution of select corporate and partner events, * Support Athlete engagement around events, including coordinating logistics and managing communications * Support broader organizational events in partnership with the External Affairs team * Coordinate logistics, communications, and partner engagement before, during, and after events * Leverage events as opportunities to strengthen relationships and enhance partner experience * Participate in events and partner engagements, including occasional travel and evening or weekend commitments as needed Cross-Functional Collaboration * Work closely with Development, Marketing, and Program teams to ensure alignment across partnership activities * Coordinate with internal teams to deliver on partner commitments and communicate impact effectively * Support broader External Affairs initiatives as needed Organizational Engagement * Represent Laureus USA in meetings with partners and external stakeholders * Contribute to a collaborative, high-performing team environment * Support organizational priorities and adapt as needed to achieve team goals Candidate Attributes * Experience managing external relationships, ideally within corporate partnerships, fundraising, or client-facing roles * Strong interpersonal skills and professional presence, with the ability to engage partners confidently * Highly organized with strong attention to detail and ability to manage multiple priorities * Experience coordinating programs, events, or multi-stakeholder initiatives * Ability to take ownership of work while also collaborating effectively with senior leadership * Strong written and verbal communication skills * Ability to operate in a fast-paced environment and adapt to changing priorities * Demonstrated commitment to equity and inclusion across all forms of diversity and difference * At least 5 years of relevant experience in non-profit partnerships, development, events, or related fields What You Can Expect Laureus USA is a high-performing team with a strong track record of impact, national partnerships, and engagement from some of the world's most recognized athletes. As part of this team, you can expect a collaborative environment where individuals take ownership of their work while also stepping in to support broader organizational priorities as needed. The role is based within the office of a key corporate partner, offering a unique opportunity for close collaboration and relationship-building through regular in-person engagement. This role is highly external-facing and offers the opportunity to build meaningful relationships with corporate partners while playing a key role in delivering high-quality programs and events. You will work closely with the External Affairs team and other departments to ensure strong partner engagement and successful execution across initiatives. The role will include some travel, as well as participation in events during evenings and weekends, as required to support partnerships and organizational priorities. There is opportunity for growth over time as the organization continues to expand its partnerships and external engagement efforts. Compensation The expected salary range for this role is $70,000 to $80,000, with eligibility for performance-based bonus and a comprehensive benefits package supported through our corporate partner. Final compensation will be determined based on experience, skills, and alignment with the qualifications and attributes of the role. Read Less
  • Sales Associate - Hudson Yards  

    - New York City
    OBJECTIVE/MISSION • As an Ambassador of the Maison, he/she achieves an... Read More
    OBJECTIVE/MISSION • As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience • Remain current on industry news and competitor Client Relationship Management: • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available • Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues • Assist in the merchandising and daily maintenance of displays and back-stock • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit • Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education: • College degree preferred Required Experience: • 2 to 5 years of previous experience in luxury retail. Technical Skills: • Ability to work in a fast-paced retail store environment • Computer and internet Savvy • MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: • Additional language skills are a plus • General knowledge of timepiece movements, are preferred • Excellent interpersonal and communication skills are required • Strong understanding of Customer Service needs and Customer (internal and external) priorities • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision • Being a genuine Maison Ambassador • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand • Self-Starter with Team-Player approach • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program. At Richemont, We Craft the Future! Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible) Please note, salaries will be negotiated based on relevant skills and experience. Read Less
  • PT Client Advisor - Dallas  

    - Dallas
    Responsibilities (or Mission) SALES * Consistently achieve/exceed mo... Read More
    Responsibilities (or Mission) SALES * Consistently achieve/exceed monthly and yearly turnover and KPI's targets set by Boutique Manager and management. * Support in achieving/exceeding Boutique overall target * Actively participate to the briefings and contribute to the development of the Boutique performance. * Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony. * Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities. * Identify and customer's needs to suggest and promote products accordingly. BRAND & PRODUCTS KNOWLEDGE * Know the Maison's products, their availabilities, the delivery status, the brand's DNA and history and be able to share it with customers. * Develop a good understanding of competition and luxury industry through self-learning and trainings. * Actively participate to all brand's training sessions. BOUTIQUE OPERATIONS & MAINTENANCE * As brand ambassador, always show an impeccable presentation, according to our guidelines. * Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…). * Manage the boutique's daily business (boutique opening/closing, inventory, repairs process…). * Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…). * Assist with special projects when needed. CLIENT RELATIONSHIP MANAGEMENT * Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI's targets. * Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives. * Applies CRM relational strategy as per Headquarters' guidelines * Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events. CUSTOMERS SERVICE * Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale. * Ensure seamless customers experience when handling SAV requests * Ensure customers' requests are followed up and solved in due time (call back…). * Client Advisor can perform other duties as determined by Boutique Manager. Key Performance Indicators * Individual sales target * Transformation rate * Average Price * CRM KPI's (data quality and volume…) * Mystery Shopping Qualifications * Minimum of 2 years in the luxury retail industry, in a sales function. * Strong sense of luxury service and aesthetics. * Fluent in English, additional language skills are a plus. * Result and action oriented. * Strong selling skills. * Team player with good interpersonal competences and empathy. * Curious and self-motivated, with excellent customer service mindset. * Strong attention to detail with ability to handle multiple tasks simultaneously. * Excellent communicator, able to develop a network. * Excellent computer skills. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $24 - $26 Salary will be determined based on relevant skills and experience. Read Less
  • Sales Associate - Boston  

    - Boston
    At Richemont Americas, we aspire to reflect the ever-changing world ar... Read More
    At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Sales Associate Cartier | Boston, MA Reports to: Sales Experience Manager OBJECTIVE/MISSION * As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: * Consistently achieve and/or exceed the monthly sales target, as directed by management. * Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client * This includes after sales clients if a Cartier after-sales dedicated area/staff is not available * Adapt approach according to the client needs and motivations * Negotiate and handle objections with ease * Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience * Remain current on industry news and competitor Client Relationship Management: * Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects * Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available * Appropriately resolve client issues/concerns and escalate as needed to Management * Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: * Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique * Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues * Assist in the merchandising and daily maintenance of displays and back-stock * Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit * Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.) JOB PROFILE Education: * College degree preferred Required Experience: * 2 to 5 years of previous experience in luxury retail, service or hospitality environment * General knowledge of timepiece movements Technical Skills: * Ability to work in a fast-paced retail store environment * Computer and internet Savvy * MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: * Additional language skills are a plus * Excellent interpersonal and communication skills are required * Strong understanding of Customer Service needs and Customer (internal and external) priorities * Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision * Being a genuine Maison Ambassador * Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. * Self-Starter with Team-Player approach * Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. Expected hourly rate: $28.00 - $29.00 per hour. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Read Less
  • Client Advisor - Boston  

    - Boston
    Responsibilities (or Mission) SALES * Consistently achieve/exceed mo... Read More
    Responsibilities (or Mission) SALES * Consistently achieve/exceed monthly and yearly turnover and KPI's targets set by Boutique Manager and management. * Support in achieving/exceeding Boutique overall target * Actively participate to the briefings and contribute to the development of the Boutique performance. * Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony. * Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities. * Identify and customer's needs to suggest and promote products accordingly. BRAND & PRODUCTS KNOWLEDGE * Know the Maison's products, their availabilities, the delivery status, the brand's DNA and history and be able to share it with customers. * Develop a good understanding of competition and luxury industry through self-learning and trainings. * Actively participate to all brand's training sessions. BOUTIQUE OPERATIONS & MAINTENANCE * As brand ambassador, always show an impeccable presentation, according to our guidelines. * Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…). * Manage the boutique's daily business (boutique opening/closing, inventory, repairs process…). * Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…). * Assist with special projects when needed. CLIENT RELATIONSHIP MANAGEMENT * Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI's targets. * Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives. * Applies CRM relational strategy as per Headquarters' guidelines * Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events. CUSTOMERS SERVICE * Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale. * Ensure seamless customers experience when handling SAV requests * Ensure customers' requests are followed up and solved in due time (call back…). * Client Advisor can perform other duties as determined by Boutique Manager. Key Performance Indicators * Individual sales target * Transformation rate * Average Price * CRM KPI's (data quality and volume…) * Mystery Shopping Qualifications * Minimum of 2 years in the luxury retail industry, in a sales function. * Strong sense of luxury service and aesthetics. * Fluent in English, additional language skills are a plus. * Result and action oriented. * Strong selling skills. * Team player with good interpersonal competences and empathy. * Curious and self-motivated, with excellent customer service mindset. * Strong attention to detail with ability to handle multiple tasks simultaneously. * Excellent communicator, able to develop a network. * Excellent computer skills. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $25-28 hourly. Eligible for commission package. Salary will be determined based on relevant skills and experience. Read Less
  • Production Technical Manager  

    - New York City
    Production Technical Manager, Cartier Workshop - New York Mission: M... Read More
    Production Technical Manager, Cartier Workshop - New York Mission: Manufacture Jewelry pieces in accordance with the quality/cost/delivery commitments for stock pieces, transformations, special orders, and after-sales service reproduction, as defined by activity management. Support the jewelry after sales service teams as needed. This role reports to the Head of the North America Workshop. Responsibilities: * Management of production jewelers (and CAD designer - 9 HCs) * Ensures the technical skill development of their teams. * Ensures compliance with workshop rules (wearing lab coats, breaks, respect of others, punctuality, cell phone use, clocking, etc.). * Ensure Standard Time of Operation (STOs) are met and create action plan as needed * Conducts their team individual performance reviews and career development. * Manages the training plan for their teams, validates training requests in accordance with individual and Maison needs, monitors the training schedule in accordance with the workshop's workload, communicates the list of training courses to their teams (accepted, refused, reasons, etc.). * Is responsible for the work-in-progress inventory of their production and for preparing the yearly workshop inventory. * Is responsible for precious metal management of their team and themselves. Prepare for monthly and yearly audits. * Is responsible for the safety/security of their teams (compliance with standards, health and safety instructions, etc.). * Is responsible for participating in hiring new or replacement of their employees Activity Management * Participates in the allocation of the production pieces to jewelers. * Organizes the pieces in the workshop with their production pilot, with validation from the workshop management. * Establishes and leads a weekly production meeting with their team and provides technical support to their teams via a daily update on the progress of each piece. * Ensure compliance with manufacturing instructions and will be the main point of contact with our International Technical Partners * Ensures smooth technical coordination with setters/polishers/CAD and Quality Controller (and other partners) on each piece and set technical QC to prevent any issues. * Maintain machinery and equipment, identify new trend and update existing tools Ensures the Fulfillment of Delivery Commitments for Pieces Assigned to their Production * Ensure compliance with schedules and alerts to delays. * Ensure compliance with the costs of the initial estimate and the review of the estimate if major changes occur. * Ensures compliance with aesthetic and quality requirements (quality of finishes). Manage external workshops technical * Manufacture pieces in adherence to the same standards of their internal teams * Provide training to meet desired quality and meet lead times * Review CAD files and ensure compliance with manufacturing instructions. * Organize weekly meetings as needed to improve blocking points and decrease Qc rejection rate. Production of Jewelry Pieces for 50% of their Working Time * Manufacture pieces in adherence to the same standards of their teams * Productivity level to be at minimum 85% Profile: * Jeweler OJ4 * Team management skills * Rigorous, proactive, reliable * Speaking French is recommended Required Experience: * 5 - 8 years of operations management experience in luxury retail environment * Required experience in leading leaders and managing direct reports WE OFFER We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future! Expected salary range: $100,000 to $125,000. Please note, salaries will be negotiated based on relevant skills and experience. Read Less
  • Sr. Master Data Specialist  

    - New York City
    At Richemont Americas, we aspire to reflect the ever-changing world ar... Read More
    At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Senior Master Data Specialist Finance| New York, NY Reports to: Master Data Manager Role Overview The Senior Master Data Management (MDM) Specialist is a critical position within Richemont Americas, reporting to the Master Data Manager. This role is instrumental in ensuring the integrity, quality, and governance of our core master data - including Customer, Pricing, Vendor, and other financial master data - primarily within our SAP ERP & S/4HANA environment. We are seeking an MDM professional, who possesses technical and functional expertise in master data principles, governance, and operations. You will be a key driver in evolving our MDM capabilities, championing best practices, and ensuring our data assets are robust, accurate, and strategically aligned with our business objectives. Responsibilities Master Data scope: * Act as a subject matter expert, contributing to the development and enforcement of robust data governance policies, standards, and procedures for critical master data domains (Customer, Vendor, Pricing, Finance). * Lead customer, pricing and vendor creation and modification requests through SAP MDG. Maintain Master Data & related configuration tables in SAP ERP & S4/HANA. * Support Finance team by processing SAP FICO month-end and year-end tasks * Provide back-up support for MDM Manager duties when necessary Data Quality: * Perform relational analysis of master data records to identify inconsistencies and facilitate cleansing and alignment * Track statistics to identify opportunities for process improvements Projects: * Lead assessment, gap analysis, and implementation phases for new MDM projects and enhancements. * Drive the coordination of testing, user acceptance, and training activities for MDM solutions, ensuring successful adoption. * Serve as the primary MDM subject matter expert for various business and IT initiatives, providing guidance and solutions. * Develop and deliver comprehensive training programs and documentation to empower the user community and foster data literacy. Qualifications * Bachelor's or Master's degree in Finance, Business Administration, Information Systems, Data Analytics, or a related field * 5+ years of dedicated experience in Master Data Management (MDM) roles, with a strong focus on SAP MDG and/or S/4HANA environments. * High level of integrity, dependability, and attention to detail * Intellectually curious in nature and always looking to question, learn and identify process improvements * Collaborative and team player individual, capable of professionally representing the team to internal customers * Robust organizational and communication skills to meet timelines in a fast-paced environment * User-focused approach with a patient and effective teaching style to guide and lead the user community * Willingness to travel to Shelton, CT, every other month * Proficiency in Spanish, Portuguese, and/or French is a a plus, reflecting our global footprint in supporting our stakeholders. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer - United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $94,000 - 110,000 Salary will be determined based on relevant skills and experience. Read Less

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